Clintons Management Ltd
Ilford, IG2
4.6/5, 22 reviews
36% recommended
67% lettings valuation accuracy
86% lettings fee satisfaction

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“They are big liars. 1. Initially property was listed for ‚£1200, but ......”

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Apr 30,2016
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Tracy
By: 'They'
Apr 30,2016
30 people found
this helpful
They are big liars.

1. Initially property was listed for ‚£1200, but we bargained it to ‚£1150 as it was not professional cleaned. Inventory details also claims the same thing. But once we checkout from property and left the property in fairly cleaned state, then they claimed the professional cleaning price and stated, that it was given to us in professionally cleaned state.

2. After 5 days of checkin to property, we reported damaged & leak window which has caused damp in bedroom. They clicked pictures and said that inventory has been updated. But after checkout, they said it was never faulty and have to pay redecoration cost. And on top of that they claimed that they don't keep pictures for more than a year. I don't understand why the pictures were not considered part of inventory. So they lied here as well.

Claiming the ‚£120 for professional cleaning and ‚£140 for re-decoration.

Also, after checkout they were keep changing the claim amount.
First claim was ‚£110
Second claim was ‚£200
Third Claim was ‚£220
Fourth Claim was ‚£300.

Even though they didn't had any invoice to support the claim, property got the next tenant and they also got the property in uncleaned state. Thats why they didn't had the invoice.

So BIG NO to them. Not recommended at all.

My tenancy ended on 14th Feb. 2016.
And Today is 29th April 2016 and I am still fighting for my money.
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By: Sharad Kumar
May 04, 2016
Mr. Kevin, I tried to resolve the matter with your company official TRACY KEMP after the end of tenancy on 16/02/2016. But the whole matter got dragged for 31 days and we didnt land on any decision. On 32nd Day I raised the dispute case with TDS (17/03/2016) and informed your company officials. Now even after raising the case with TDS, your company officials were not proactive at all. After 31 days of TDS case, when verdict was about to come, your company officials starts chasing me with the acceptance of my initial offer to you guys on claim.

So please explain, why are your ready to accept my initial offer after 63 days of end of tenancy? If you would have accepted my offer on 24/02/2016, then this matter would have closed with in 10 days of end of tenancy. Now do you realise why I am frustrated and post this review.
If any of your company official wants to challenge me on the review validity feel free to ping me. I have full records of emails.
By: Kevin Clarke
May 04, 2016
It is a shame that you need to post such a review when as you well know the issue of the damage caused is being dealt with by The Dispute Service in the correct manner. Your failure to respond to telephone calls and emails has not helped your cause as we have asked several times for your Bank details to return the undisputed balance, but without response.

The tenancy deposit scheme is there for a reason. To protect tenants monies and to provide an independent view of any deductions claimed.

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Latest Reviews

View all Reviews 22
31st May 2022
reviewed by 'Mamad Noorally and Razia'
“We have been managed by Clinton’s management for over 9 yrs. what an amazing agency always answered our call and ......”
3rd Nov 2021
reviewed by 'Alfred'
“Great company. Excellent customer service, friendly and very quick to answer any queries. Always easy to speak to. Thank you...”
6th Sep 2021
reviewed by 'Jared Noland'
“Had a very easy transaction when applying for one of their properties. Extremely pleasant and very helpful staff. Thank you...”
5th Sep 2021
reviewed by 'Lincoln L'
“Amazing turn around time from initiation to rental! Very professional and personable approach. Looking forward to building on our ongoing ......”
1st Sep 2021
reviewed by 'Norton G'
“I cannot recommend this agency enough. They are professional, supportive, caring, efficient and an absolute pleasure to work with. Thank ......”
31st Aug 2021
reviewed by 'Giustino'
“The team here actually listen to what you want in a property... I know!! Shocking, not your normal add to ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Clintons Management Ltd
Park House, 168 Stainforth Road
Newbury Park,Ilford
Greater London
IG2 7EL
020 8597 7342

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 67% 86% £750 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 2 4 7 0 4 0 0 0 1
Areas covered
  • IG1-11
  • E14
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  • RM1-8
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Services offered
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“We have been managed by Clinton’s management ......”

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May 31,2022
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By: 'Mamad Noorally and Razia'
May 31,2022
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We have been managed by Clinton’s management for over 9 yrs. what an amazing agency always answered our call and request. Great thank you to Kevin. Tim and special than you to Bobbi amazing personality and showed appropriate professionalism. As tenant we need caring people ...
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May 31, 2022
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And a big thank you to you both for being excellent tenants. Good luck for the future. ...

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Nov 03,2021
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Great company. Excellent customer service, friendly and very quick to answer any queries. Always easy to speak to. Thank you...
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Sep 06,2021
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Sep 06,2021
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Had a very easy transaction when applying for one of their properties. Extremely pleasant and very helpful staff. Thank you...
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“Excellent...”

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Sep 05,2021
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By: 'Lincoln L'
Sep 05,2021
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Amazing turn around time from initiation to rental! Very professional and personable approach. Looking forward to building on our ongoing relationship...
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“Recommended...”

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Sep 01,2021
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I cannot recommend this agency enough. They are professional, supportive, caring, efficient and an absolute pleasure to work with. Thank you...
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Aug 31,2021
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By: 'Giustino'
Aug 31,2021
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The team here actually listen to what you want in a property... I know!! Shocking, not your normal add to a mailing list of properties you dont want like others do!!...
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“Great service...”

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Aug 30,2021
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Aug 30,2021
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Great service from friendly and very helpful staff, with excellent communication, will be using the team again shortly. Thank you...
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“Highly recommended...”

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Aug 30,2021
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By: 'Gunar'
Aug 30,2021
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I have 2 rental houses in the local area,. I have used CPM for the vetting & letting of tenants for both of them since buying them about 5 years ago. Highly recommended....
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“Excellent company....”

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Aug 30,2021
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By: 'Ellery'
Aug 30,2021
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I made the decision to switch across to Clintons after many months of using a less reputable property management company in the area. It's one of the best decisions I've made!...
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“Great company...”

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Aug 26,2021
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By: 'Bernard'
Aug 26,2021
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Me and partner have just rented a house via this company. We was nervous as it was our first time! However we were guided very well and can't praise this agency enough....
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“The team at Clintons were efficient and court......”

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Aug 25,2021
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Aug 25,2021
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The team at Clintons were efficient and courteous. I am really pleased with their service. Their staff definitely helped over come any challenges I experienced. A+++++++...
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“I can not thank the team at Clintons Manageme......”

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Aug 24,2021
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Aug 24,2021
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I can not thank the team at Clintons Management enough. It was a bumpy ride with covid and everyone playing catch up. They came through though as promised....
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“How can I add more to the previous praises. I......”

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Aug 22,2021
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Aug 22,2021
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How can I add more to the previous praises. If I was renting another house these guys would be my number one choice. They were outstanding in all respects!...
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“Clinton’s...”

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Oct 09,2020
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By: 'Safie'
Oct 09,2020
0 people found
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I am very pleased with the service in which Clinton’s provide. Maxine which is the letting agent I dealt with was amazing, easy going, understanding and highly processo. She made me feel very relaxed and assured during the whole process. The updates where consistent ...
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By: Maxine Clarke
Oct 10, 2020
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Thank you for the great review, Safie! Nice to know it was a relaxed and positive experience for you. The Team & I wish you all the very best in your new home! ...

“Excellent...”

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May 17,2019
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By: 'Mrs'
May 17,2019
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Clinton management Ltd is the best estate agent, excellent service Experience and professional staff member, quickly responded to resolve any problem,all the very best Clinton team....
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Very good, excellent service
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“Clintons gives peace of mind...”

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Mar 14,2019
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By: 'Philip'
Mar 14,2019
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Living thousands of miles away from my rented property, having a professional, competent, reliable letting agent is of the utmost importance. It is physically impossible to take care of my property myself and therefore I need an agent I can rely on to do this. ...
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Comment on agent fees
The fees are 10% which, for the service I have received over the years, I think are very reasonable.
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“Satisfaction...”

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Oct 31,2018
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By: 'J.Reynolds'
Oct 31,2018
0 people found
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Clintons Management handled multiple properties for Cloister Court Properties PLC prior to the sale of the company in 2017. They now manage or supply all legal paperwork for three of our personal properties. We have always found Clintons Management to be efficient, approachable & very knowledgeable on ...
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Very good value for the service provided.
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“One of the better Letting Agents out there...”

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Apr 30,2018
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By: 'Benjamin'
Apr 30,2018
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As an overseas landlord, I have found all members of the Clintons team to be courteous, helpful and responsive. They personalize their service to individual customers and properties so you don't feel like you're just a number in a system. Their record-keeping is accurate and ...
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Comment on agent fees
Fees are reasonable. Most importantly their business model is simple and transparent so there were no hidden costs or extra surcharges.
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Apr 30, 2018
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Thank you for your honest comments ...

“They are big liars. 1. Initially property was listed for ‚£1200, but ......”

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Apr 30,2016
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Tracy
By: 'They'
Apr 30,2016
30 people found
this helpful
They are big liars. 1. Initially property was listed for ‚£1200, but we bargained it to ‚£1150 as it was not professional cleaned. Inventory details also claims the same thing. But once we checkout from property and left the property in fairly cleaned state, then they claimed the ...
read full review
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By: Sharad Kumar
May 04, 2016
View all comments (2)
Mr. Kevin, I tried to resolve the matter with your company official TRACY KEMP after the end of tenancy on 16/02/2016. But the whole matter got dragged for 31 days and we didnt land on any decision. On 32nd Day I raised the dispute case with TDS (17/03/2016) and informed your company officials. Now even after raising the case with TDS, your company officials were not proactive at all. After 31 days of TDS case, when verdict was about to come, your company officials starts chasing me with the acc ...

“they lied about the faults in the proprt. and due ......”

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Dec 10,2012
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Tracy
By: 'M'
Dec 10,2012
4 people found
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they lied about the faults in the proprt. and due to those faults, the damage cause to property and didnt took responsibility of their actions. result in deducting money from deposit for repair....
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What agent could do to change your mind?
they lied about the faults in the proprt. and due to those faults, the damage cause to property and didnt took responsibility of their actions. result in deducting money from deposit for repair.
Attached Filesnbsp;
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By: MD
Mar 27, 2013
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Further to my previous response, if you had any issues with the porposed deductions from your deposit, you had the ability to raise a dispute! All the terms and conditions of the tenancy deposit scheme were given to you at the outset along with a detailed inventory and a disc of photographs, so anything you were unhappy with could clearly be identified. ...

“Simply excellent & very reliable. No fuss no huss. What ever ......”

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Aug 22,2011
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By: 'Happy'
Aug 22,2011
1 people found
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Simply excellent & very reliable. No fuss no huss. What ever they say is authentic. No funny fee at all and very compitative price in the market. Very happy with the service after searching through at least 20/25 agents, honestly. Keep your eye close and take their ...
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“First Class Company offering a first class service. I have ......”

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Jan 06,2010
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By: 'Paul'
Jan 06,2010
0 people found
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First Class Company offering a first class service. I have used Clintons for ove 10 years and have never had a problem!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 5:22 PM 10/10/2018 by Kevin Clarke

Awards won by Clintons Management Ltd, Ilford IG2 7EL



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