83% lettings valuation accuracy
92% lettings fee satisfaction
Apr 28,2016
Apr 28,2016
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I am indeed grateful to Factotum for their excellent work and help with the rental of my family's Edinburgh property portfolio. The team work hard to ensure that both my tenants & landlord achieve maximum satisfaction and most importantly kept updated. The service delivery and efficiency of those I work closely with (Kerrie, Stacey, Andrea, Jennifer and Jack) are excellent. All going out of the way to help with the marketing, management, tenant relationship and administration. If this wasn't the case I would refer my grievances to top management and all would be resolved. As a landlord you get out what you put in, so I believe that the tenant is always right, that you have to foster the relationship with those you work with (tenant & Factotum team), that your property investment requires to be at its optimum throughout the year. What I appreciate is that all matters are communicated by the team and treated to immediate resolution. My summary, that Factotum and its staff are right up there, a first-rate service provider.
As a landlord, I have different rentals, short, long & Festival term properties. The teams managing are different though all staff do assist as and when required. Stacey & Andrea work with my 'Long' terms property and have been outstanding with the tenant vetting/selection. All matters are treated immediately with prompt relay of information resulting in the tenants getting a first class service. A company is only as good as itself staff investment & with Factotum, a more bespoke family team approach, I know that my future property investments are in excellent hands.
It is apparent that when meeting or corresponding with Chris that with his 30+ years working in the Edinburgh residential property letting marketplace> Chris has the knowledge and stamina to assist my family in all areas pertaining our business. As a landlord, I have often presented questions to enable my property portfolio to grow. Whether reviewing the pricing, furnishing, property purchases, market changes etc. I know that Chris has everyone's best interest and presents sound advice. Both Chris & Harry are great sounding boards and continue to maximize occupancy and revenue at a competitive price. As a landlord, I'm running a business and I appreciate all comments from the staff/management & importantly the end users tenants' feedback to ensure the business remains strong. Factotum's top management are always available to advice with their hands on approach and integrity. Sound advice is always welcome from the executive team.
As a landlord, I have different rentals, short, long & Festival term properties. The teams managing are different though all staff do assist as and when required. Stacey & Andrea work with my 'Long' terms property and have been outstanding with the tenant vetting/selection. All matters are treated immediately with prompt relay of information resulting in the tenants getting a first class service. A company is only as good as itself staff investment & with Factotum, a more bespoke family team approach, I know that my future property investments are in excellent hands.
It is apparent that when meeting or corresponding with Chris that with his 30+ years working in the Edinburgh residential property letting marketplace> Chris has the knowledge and stamina to assist my family in all areas pertaining our business. As a landlord, I have often presented questions to enable my property portfolio to grow. Whether reviewing the pricing, furnishing, property purchases, market changes etc. I know that Chris has everyone's best interest and presents sound advice. Both Chris & Harry are great sounding boards and continue to maximize occupancy and revenue at a competitive price. As a landlord, I'm running a business and I appreciate all comments from the staff/management & importantly the end users tenants' feedback to ensure the business remains strong. Factotum's top management are always available to advice with their hands on approach and integrity. Sound advice is always welcome from the executive team.
Comment on agent fees
Landlord - Good & within the Edinburgh property range. Better with multiple property portfolio.
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Latest Reviews
6th Jun 2022
reviewed by 'Gemma-Louise'
9th Jan 2020
reviewed by 'Andrea'
13th May 2019
reviewed by 'ian'
17th Dec 2018
reviewed by 'Mishra'
29th Sep 2016
reviewed by 'Keith'
20th Sep 2016
reviewed by 'Judy_208'
Opening Hours
Address
Factotum Letting
63 Dublin Street
Edinburgh
City of Edinburgh
EH3 6NS
0131 290 2929
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 83% | 92% | £400 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 22 | 1 | 23 | 2 | 0 | 0 | 0 | 0 | 5 | 5 |
Areas covered
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- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 06,2022
Jun 06,2022
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Factotum is an incredible company to do business with. Their staff are extremely helpful and caring. No problem or query is too difficult. Properties are beautiful. Picking up/returning keys is very easy and everything is explained beforehand. Very smoothly run. I will definitely be ...
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Jan 09,2020
Jan 09,2020
1
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I came from Glasgow, they didn't show up.
I had booked a viewing a week in advance for the Thursday after. They confirmed by text asking to phone in on Thursday morning to confirm whether I would attend. I phoned them and was given the ...
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May 13,2019
May 13,2019
2
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After waiting for 1 week for my application to rent a 2 bed flat I was informed that the flat could not be rented to males only. Either mixed or 2 females.
What a joke. Really bad in todays world....
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Dec 17,2018
Dec 17,2018
1
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Stayed in the property for about two years. Factotum gave us a clean property,helped us out with furniture, supported our council and facilities related formalities. It was quite prompt with sending plumbers and other contractors a s required, even over holidays and middle of ...
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Comment on agent fees
Good
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Sep 29,2016
Sep 29,2016
0
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I was spent 10 days at the Fringe this summer and at the last moment I decide I need to rent a flat in Edinburgh. Factotum were very efficient, sorted everything out for me in a tight timescale and were extremely pleasant to deal with....
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Sep 20,2016
Sep 20,2016
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my review is for Emma Wilkins who has exceeded all expectations in my recent use of Factotum to let me flat. She has responded to emails promptly and gone beyond her duties at every stage - even going to the property at the weekend when ...
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Comment on agent fees
absolutely fine and actually very reasonable for the amount of work put in
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Sep 08,2016
Sep 08,2016
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We're very happy with the company and the level of accommodation on offer. This year's flat was the perfect festival property.
We've stayed in several flats through Factotum during August and had very few (minor/easily resolved) issues.
Andrea has been our primary contact for ...
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Comment on agent fees
ƒâ€š‚£75 ex vat. Reasonable.
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Aug 18,2016
Aug 18,2016
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We are new landlords and it was a bit daunting thinking how we could rent our property which is not in the centre of Edinburgh and a little harder to reach. After a fabulous review from a friend,who had been a tenant of Factotum, ...
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Aug 03,2016
Aug 03,2016
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Natasha has been professional and attentive in finding a longer term let for my flat. She keeps me up to date with all developments related to my let both prior and since finding a tennant whilst being able to work on her initiatives to problem ...
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Comment on agent fees
The fees are reasonable for the services offered and around the going rate particularly as the start up fees isn't exorbitant.
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Aug 01,2016
Aug 01,2016
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Factotum was particularly helpful and very prompt in replying to my enquiries - Jennifer Ferguson was especially helpful and friendly.
I would highly recommend them...
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Comment on agent fees
fine
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Jul 22,2016
Jul 22,2016
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I highly recommend Factotum and especially Emma Wilkins .Over the four years that we rented in Edinburgh, the agents at Factotum were very helpful whenever an issue arose. And special thanks to Emma for being particularly helpful at the end of the tenancy for arranging ...
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Jun 14,2016
Jun 14,2016
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Factotum looked after my flat for 5 years and I have always found them very efficient and professional. Emma always replies to my emails quickly and sorts out any problems. They were excellent at finding tenants and my flat was rarely empty- would thoroughly recommend....
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May 30,2016
May 30,2016
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When I first approached Factotum to view a flat for rent I have to say I was a little bit wary. After a few years of renting in Edinburgh I had never heard of this agency and neither had any of my friends. These concerns, ...
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May 12,2016
May 12,2016
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I have had the pleasure of having Emma for my renting agent over the past one and a half year, and I can state with confidence that she is a highly motivated and responsible person with a high degree of integrity. I therefore highly recommend ...
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May 12,2016
May 12,2016
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Sophie Thomson one of THE BEST, helpful and friendly staff very professional with her job, quick responds for the household maintenance. 5 Stars is not enough, I would give 10**********STARS....
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Comment on agent fees
Good
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May 10,2016
May 10,2016
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I spent over 6 months looking for a flat, until finding factotum, both agents Emma and Maggie went out of their way to help in the searching for a suitable flat, as well as the application process involved with acquiring the flat. If it was for ...
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n/a
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May 10,2016
May 10,2016
1
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Having rented a flat in the New Town twice in the past two years ....both short and long term ,from Factotum ,we have nothing but but the highest of praise and respect for the Letting Agent.
Emma was our point of contact , always replied immediately ...
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Good
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May 09,2016
May 09,2016
0
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We bought a flat so our daughter could live there with two friends and thought we could look after the letting ourselves but after talking to friends and being recommended Factotum, its money very well spent. Factotum have kept us correct with changing regulations and ...
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Apr 29,2016
Apr 29,2016
1
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My business requires renting from 10 to 16 flats within a given 12 months, and the longer I have worked with Factotum, the better my service has gotten! I am delighted to find Kerrie, Andrea, and also Jack Carmichael are always there to help my tenants with their ...
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Comment on agent fees
Reasonable!
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Apr 24,2016
Apr 24,2016
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Hard to think of how a landlord could be any better than Factotum have been for us. Sophie replies almost instantly to any query and any maintenance issues are always resolved quickly and efficiently.
The flat is ideal for what we want in terms of ...
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Comment on agent fees
Fair given the service provided.
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Mar 25,2016
Mar 25,2016
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The flat was well maintained and supplied, as well as being perfectly located. The staff were welcoming, patient, and helpful from start to finish. When the power returned after a short failure, all systems were running right away thanks to good and timely advice. I ...
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Comment on agent fees
The flat was the best value available in an extremely attractive, central area of the New Town.
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Dec 23,2015
Dec 23,2015
1
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The television in the property we rented did not work. Within hours Jack was here to retune it. Unfortunately it did not work so an expert areial guy came next day. No luck this time either but no problem a new TV arrived the next ...
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Nov 06,2015
Nov 06,2015
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Factotum Letting have been fantastic. We live in Edinburgh and had sold our property so were needing to rent whilst we waited for the new property to be ready. As we have a dog we were finding a rental property very difficult and most agents ...
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Oct 26,2015
Oct 26,2015
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Factotum actively managed my property for over five years (2007-13) and always found good tenants. There was one exception where the tenants were difficult and caused some damage - Factotum dealt with theme efficiently and arranged the repairs promptly. There have been several occasions where ...
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Oct 25,2015
Oct 25,2015
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I live and work overseas at present and decided to let my flat. A few agencies were recommended to me and I chose Factotum after an initial meeting. I found the agents to be professional ,friendly and informative.
The agent dealing with my property is ...
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Oct 24,2015
Oct 24,2015
1
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After having a terrible experience with another estate agent for the past 2 years, Factotum are fantastic. The staff are all so helpful and kind. They will reply to your emails immediately and when we had faults with the flat, they were fixed within hours. I ...
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Oct 21,2015
Oct 21,2015
2
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I have been using Factotum for nearly 5 years now to manage my property let. Over the years they have provided a reliable, helpful and efficient service and I find my dealings with them to be straightforward and uncomplicated - everything a landlord needs!
Stacey is ...
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Oct 20,2015
Oct 20,2015
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Ms. Kristina Turner was extremely courteous and very professional in her communications either on the phone or e- mails in every situation . when action is required , she is very prompt and very competent.
It was a pleasure dealing with Ms. Kristina Turner and I very ...
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Oct 16,2015
Oct 16,2015
1
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I was extremely satisfied with Factotum's services, having used a couple other estate agencies, and already using another in Glasgow who have already proven to be of a lesser standard. Maggie was always quick to reply to any questions, and to organise any faults which ...
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Oct 15,2015
Oct 15,2015
0
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My experience with Factotum was 100% positive. Everything has just been incredibly efficient and easy. Whenever I had to contact them about certain issues with the flat I was renting, the response was incredibly fast and a resolution was always found very quickly. As well as ...
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Kerrie
(9)
Harry
(7)
Maggie
(7)
Emma
(7)
Stacey
(6)
Andrea
(5)
Kristina
(4)
Olivia
(4)
Jack
(4)
Chris
(4)
Sophie
(4)
Natasha
(2)
Laura
(1)
Catherine
(1)
Jennifer
(1)
Lorna
(1)
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Last updated at 2:33 PM 30/10/2017 by allAgents
