CityZen Estate Agents Ltd
London, E1W
4/5, 152 reviews
74% recommended
89% sales valuation accuracy
94% sales fee satisfaction
100% lettings valuation accuracy
84% lettings fee satisfaction

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“Cityzen is easily one of the worst estate agencies I ......”

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Feb 12,2012
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By: 'Ella'
Feb 12,2012
9 people found
this helpful
Cityzen is easily one of the worst estate agencies I have come across in London. It all started when I came in to sign the contract and asked for two changes to the apartment - I specifically requested for some furniture not to be placed into the flat (it was a small new flat and I felt that I did not need some of the furniture the landlord was going to buy for the apartment). Simon said it was not a problem at all (but then Simon says anything just to see you sign on the dotted line). This, of course, has never happened. I had to ask them several times to do it. After that I requested they change my inventory to reflect the changes but I had to beg for it to be done. To this day it hasn't been done. Luckily I have it all on an email. Managing of the property is non-existent. They just email you a mobile phone number of the repair guy and tell you to contact him for an update i.e. do not to bother us. They will then contact you several months afterwards (6 in this case) asking if the problem still there?" Ehm no, it fixed itself. The only time they get in touch with you is when the contract is coming to an end - they will harass you every day. Phone calls, emails. They are simply shocking. I remember asking them not to phone me as I was travelling on business in Asia and given the time difference, it wasn't convenient but they are relentless. I just don't understand how they run their business and make any money out of it. If you happen to be unlucky and have to deal with Simon - run! Hopefully some landlords will get to read these feedbacks and do not use them. They will do lots of tenants a big favour.
What agent could do to change your mind?
1. Fire Simon (unless he is the manager?) - he just gives you a bad name full stop. Too cocky 2. Teach the staff some manners and explain each one of them what their job really is. And no, it is not harass tenants at the end of contract. 3. return calls and show some interest in your job - we can see that you hate it
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By: Manager CityZEN
Feb 27, 2012
Please contact me (Jeremy) on [email protected] and we can discuss the issues that you have had and try and resolve.

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Latest Reviews

View all Reviews 152
28th Aug 2024
reviewed by 'Louise Graham'
“Noah was amazing helping me find my apartment, it was my first time and he made the process so easy ......”
27th Sep 2023
reviewed by 'Shane Aherne'
“I stayed in a property for 2 years with Cityzen, and I found them to be very attentive to my needs. ......”
22nd Dec 2022
reviewed by 'Alex'
“I've lived in London 14+ years, dealing with many different agencies, and this is hands down the worst agency there is. ......”
15th Apr 2022
reviewed by 'Alessandro Bilato'
“Good experience with agency and concierge of the building very friendly and helpful. There have been some issues but all ......”
24th Jan 2022
reviewed by 'Adam'
“I rented my apartment in the Docklands through cityzen and am delighted with the speed and service Special mention to ......”
14th Dec 2021
reviewed by 'rahul mittal'
“Danny Julie from cityzen estate has been looking after our apt in london. It was the best decision to get ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Address

CityZen Estate Agents Ltd
1 Saint Katharine's Way
London
Greater London
E1W 1UN
02077901818

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 89% 94% £199,995 £720,000
Lettings 100% 84% £931 £2,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 1 92 31 8 0 8 1 1 6
Areas covered
  • E1
  • London
  • E15
  • E2
  • E14
  • E3
  • E1W
  • E5
  • E8
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Noah was amazing helping me find my apartment......”

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Aug 28,2024
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Noah
By: 'Louise Graham'
Aug 28,2024
0 people found
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Noah was amazing helping me find my apartment, it was my first time and he made the process so easy I would definitely recommend!...
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“Professional & Attentive Agents...”

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Sep 27,2023
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danny
By: 'Shane Aherne'
Sep 27,2023
0 people found
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I stayed in a property for 2 years with Cityzen, and I found them to be very attentive to my needs. Most of this was down to Danny - he always responded quickly and helpfully throughout the tenancy. This was particularly important at the start, where ...
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“Avoid at all costs...”

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Dec 22,2022
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By: 'Alex'
Dec 22,2022
0 people found
this helpful
I've lived in London 14+ years, dealing with many different agencies, and this is hands down the worst agency there is. They are lazy, disorganised, rude, absent (good luck trying to get anything fixed if it breaks, they don't reply). They are a bunch of absolute * ...
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By: Warren David Black
Dec 22, 2022
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Thanks Alex for your unkind words, perhaps a well constructed and worded email to myself may have been more appropriate and useful but you clearly wanted to have a rant. Before going to the ombudsman you have to comply with the company complaints procedure which will involve you having to construct a sensible email without calling us "cretins" and "lazy" I am guessing as with most tenants who chose to rant and abuse the company there is another side to this story which is probably why you cho ...

“Good experience with agency and concierge of ......”

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Apr 15,2022
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Simon
By: 'Alessandro Bilato'
Apr 15,2022
0 people found
this helpful
Good experience with agency and concierge of the building very friendly and helpful. There have been some issues but all have been sorted....
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“Amazing service...”

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Jan 24,2022
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Adriana
By: 'Adam'
Jan 24,2022
0 people found
this helpful
I rented my apartment in the Docklands through cityzen and am delighted with the speed and service Special mention to Metin and Adriana on the rental side and Jeremy on the management team...
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“Danny Julie from cityzen estate has done a great job with our apt...”

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Dec 14,2021
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danny
By: 'rahul mittal'
Dec 14,2021
0 people found
this helpful
Danny Julie from cityzen estate has been looking after our apt in london. It was the best decision to get him look after our apt. He is very responsive and very responsible with our apt. It is extremely well maintained at all times and whenever ...
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“Refuse to return my deposit, issue a checkout report or share their complaints procedure...”

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Nov 22,2021
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Jesse
By: 'Andrew'
Nov 22,2021
0 people found
this helpful
I recently left the property, in an immaculate condition, yet two weeks later Cityzen is yet to return my deposit or even issue a check out report. The property manager, Jesse Zinga, has been absolutely useless. He is disorganised, lazy and dishonest. Last Wednesday he ...
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By: Warren Black
Nov 22, 2021
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Andrew Thanks for the review, here is a few points you conveniently left out of your review: 1. You failed to replace the mattress as agreed at the start of the tenancy and Jesse had to run around trying to help you out 2. All bills aren't paid, the communal heating and hot water bill is still outstanding (not your fault) but we have to hold funds back 3. You verbally abused Jesse on the phone today, we wont tolerate this threatening behaviour The company complaints procedure can be f ...

“Unhelpful, Rude and Would Not Recommend...”

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Jul 24,2021
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By: 'Rebecca'
Jul 24,2021
3 people found
this helpful
Cory is a fantastic estate agent who is very personable and really sold the property to us well. And that's when it went downhill.... Danny Julie is the most incompetent person I have ever come across. Throughout the duration of us renting for a year, ...
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“I recently inquired with CityZen to view two ......”

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Jul 12,2021
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By: 'Giacomo Vecia'
Jul 12,2021
0 people found
this helpful
I recently inquired with CityZen to view two flats in Bow. They were unhelpful in booking my viewing. I followed up with a call to attempt a booking and had an upsetting call with an agent. I tried to escalate my experience and feedback to ...
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“Not returning your money...”

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Aug 16,2020
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Toby
By: 'Raja'
Aug 16,2020
0 people found
this helpful
Please stay away who ever reads this review.., this company does not pay any deposit back It’s simply a scam spoken to a few people that has used them and they all have had trouble with them ... so paid £650 deposit and after credit checks ...
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By: warren black
Aug 19, 2020
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Raja, you have posted numerous false claims with different amounts on different sites. I invited you to contact me directly but YOU HAVE NOT! I am so tired of defending my company that is 17 years established and a member of the ombudsman and CMP scheme against false and misleading claims such as yours. ...

“AVOID - Rude, Unprofessional and Illegal...”

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Aug 03,2020
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By: 'Samuel'
Aug 03,2020
4 people found
this helpful
Unfortunately me and my flatmates fell for their initial charm but were soon found in a hell hole of nightmares. This included failing to stop the property owner entering when they please (including to use the toilet) and using the house as a storage unit. ...
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“We met Mr Cory from CityZen.He was so profes......”

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Feb 19,2020
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By: 'Ram'
Feb 19,2020
0 people found
this helpful
We met Mr Cory from CityZen. He was so professional during the viewing and gave us exact details about the flat that we saw. He was very accommodating with our requests about the move. We are so lucky to have found this flat through him. ...
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By: Warren Black
Feb 19, 2020
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Ram NG thank you for your kind works I know Cory will be so happy that his efforts were appreciated ...

“Cory was very helpful, chatty. Always at the ......”

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Jan 24,2020
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By: 'Hannah'
Jan 24,2020
0 people found
this helpful
Cory was very helpful, chatty. Always at the end of the phone if we had any questions about the property....
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By: warren black
Jan 24, 2020
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Hannah thank you for taking the time to feedback your good experience with Cory ...

“5* experience with Cory...”

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Jan 17,2020
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By: 'Adil'
Jan 17,2020
0 people found
this helpful
Cory was the agent who showed me the property that I ended up retting. He was extremely professional throughout, very patient and detailed. A 30min viewing ended up taking almost 2 hours as a result of Cory taking the time to go through all my questions ...
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By: Warren Black
Jan 17, 2020
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Thank you Adil, Cory will be delighted you were so impressed with his level of service ...

“Amazing agency and agents helped me find the ......”

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Sep 10,2019
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By: 'Danielle'
Sep 10,2019
0 people found
this helpful
Amazing agency and agents helped me find the best apartment for me :) Cory and Danny - you are the best!...
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By: warren Black
Sep 10, 2019
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Danielle thank you so much for your kind review, I know Corry and Danny will be delighted with your feedback ...

“Cory was great! Very accommodating and unders......”

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Sep 05,2019
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By: 'Jessica'
Sep 05,2019
0 people found
this helpful
Cory was great! Very accommodating and understanding. Made time to see us short notice and responded to correspondence efficiently. Would definitely recommend city zen and Cory to others....
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By: warren black
Sep 06, 2019
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Jessica Thank you so much for taking the time to feedback on the service you received from Cory. I know he takes his job very seriously and will be delighted with your feedback ...

“Great agent and easy to deal with...”

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Mar 05,2019
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By: 'Rob'
Mar 05,2019
0 people found
this helpful
Great easy communication and an easy move. Thanks again and great place - we love it. New furniture is great as well....
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By: warren black
Mar 06, 2019
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Thanks for the feedback Rob, enjoy your new home. ...

“Great Experience from Cory & CityZen...”

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Jan 17,2019
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By: 'Marios'
Jan 17,2019
0 people found
this helpful
We met Cory at the viewing of our new flat 1,5 month ago and he was great all the way through securing the property for us. He was very helpful, knew his business inside-out and he quickly responded to all communications. We recently moved in and ...
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Comment on agent fees
Logical - Not as expensive as other agents
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“Excellent...”

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Dec 31,2018
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Adriana
By: 'Lee'
Dec 31,2018
0 people found
this helpful
We had a viewing with Adriana around November about getting a property. The viewing was successful and she was very informative about the location and its surroundings and the building itself. Her email responses after expressing interest were fast and we managed to secure a ...
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“Great Service...”

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Jul 15,2018
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By: 'RBianchi'
Jul 15,2018
0 people found
this helpful
Cory was so helpful in quickly setting up a viewing and going out of his way to help us secure our deposit for the flat. He was very professional in all his communication and quick to answer any questions we had....
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By: Warren Black
Jul 16, 2018
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Thank you RBianchi for taking the time to review our company ...

“Trip through the flats...”

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Jul 14,2018
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By: 'hend'
Jul 14,2018
0 people found
this helpful
Cory has helped me to choose the right one by giving me a full day to see all the available flats that might suits me. he took me and my husband in his own car through London in order to view different flats in different ...
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“Keeping their word...”

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Jul 11,2018
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By: 'Paula'
Jul 11,2018
0 people found
this helpful
Good understanding of what I'm looking for and very helpful with the details I've required. Very quick and accurate reply to any of my emails regarding the flat....
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Comment on agent fees
Good
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“Keeping their word...”

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Jul 11,2018
Minithumbup
By: 'Paula'
Jul 11,2018
0 people found
this helpful
Good understanding of what I'm looking for and very helpful with the details I've required. Very quick and accurate reply to any of my emails regarding the flat....
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Comment on agent fees
Good
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“Excellent Experience...”

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May 10,2018
Minithumbup
By: 'Ilyas'
May 10,2018
0 people found
this helpful
Recently moved into a rental property. Experience overall was excellent. Cory was enthusiastic, informative and professional, and provided us with all the necessary information and assurances that we required. Pleasure to deal with him....
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By: Warren Black
May 10, 2018
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Thank you for your kind feedback Ilyas ...

“Thanks for the help!...”

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Apr 15,2018
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By: 'Tom'
Apr 15,2018
0 people found
this helpful
Cory has been a helpful, understanding and no-nonsense agent. The process has been streamlined and I feel like I can always go to him with questions. Thanks for the help so far and I look forward to a long, successful partnership....
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“Professional and friendly!...”

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Apr 09,2018
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By: 'Sukriti'
Apr 09,2018
0 people found
this helpful
After a bad experience with previous agents, I was nervous about going through an agency for my tenancy. However, Cory changed my perception. From the time of viewing the property up until the move, he was patient in responding to my queries, addressing my concerns ...
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Comment on agent fees
In line with others
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By: Warren
Apr 09, 2018
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Dear Sukriti Thank you for taking the time to review our agency. I am delighted that Cory has changed your perception of letting agents, it is only a few bad ones that give the rest of us a poor reputation ...

“Excellent...”

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Mar 22,2018
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By: 'Anna'
Mar 22,2018
0 people found
this helpful
Cory was most friendly and helpful with us finding our flat. His responses to our queries were always very prompt which we appreciated and it made our move in stress free and smooth!...
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By: Warren Black
Mar 22, 2018
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Thank you Anna your kind comments are much appreciated ...

“Cory was incredibly knowledgable about the flat and the area ......”

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Feb 28,2018
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By: 'Gill'
Feb 28,2018
0 people found
this helpful
Cory was incredibly knowledgable about the flat and the area - as well as other areas in London as a comparison! He gave us a lot of time and attention and was able to answer all questions honestly. He was really efficient at organising the ...
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By: Warren Black
Feb 28, 2018
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Dear Gill Thank you so much for taking the time to write a review of our firm. Cory will be delighted to know that you were pleased with his service, customer care is very important to him ...

“CityZen made our move-in process very easy and made sure ......”

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Feb 27,2018
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By: 'Ellie'
Feb 27,2018
0 people found
this helpful
CityZen made our move-in process very easy and made sure pretty much everything was sorted before we moved-in. They also managed to get all of our requests sorted which we were very happy about!...
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By: Warren Black
Feb 27, 2018
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Thank you Ellie your comments are greatly appreciated as we do try our best to make a rental process as easy as possible for everyone ...

“Cory was very pleasant to have as our estate agent. ......”

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Feb 26,2018
Minithumbup
By: 'Fi'
Feb 26,2018
0 people found
this helpful
Cory was very pleasant to have as our estate agent. Understood our needs, and as a result was very transparent with us, which made the process of renting the property significantly smoother and enjoyable....
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By: Warren Black
Feb 26, 2018
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Dear Fi Thank you for your kind comments which we really value. ...

Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 17/03/2023, 3:50 PM by Warren David Black
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please e-mail in the first instance [email protected]
Last updated at 2:50 PM 17/03/2023 by Warren David Black

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