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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.7/5, 129 Reviews
91% Recommended
87% sales valuation accuracy
97% letting valuation accuracy
95% sales fee satisfaction
92% letting fee satisfaction
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By : 'Happy'
Services : Letting(As a Tenant)
Rent PCM : £875
Would you recommend ? : Yes
Postcode : KT15
Jessica was extremely helpful, patience and professional throughout the minefield of documents and process of becoming a tenant. Excellent service.
I presume they were standard for the area but value for money on the service I received.
Listening to you
We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.
Helping us to put things right
In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.
If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the \"Where to contact us\" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.
When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.
Where to contact us:
Managing Director\'s Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500
Your complaint will be dealt with by the relevant Director dependent on the discipline involved.
If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:
Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk
Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk
Last updated at 3/17/2023, 11:40:45 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 87% | 95% | £140,000 | £610,000 |
| Lettings | 97% | 92% | £680 | £2,350 |
Stirling Ackroyd
154 Station Road, Addlestone, Surrey
KT15 2BD
01932 504 437
No Branch Video found...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Toby
By : 'Ann'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : KT15
Was pleased with the amount of work put in to get the paperwork done and all the references, they were very helpful and patient due to this turn of events, we got there eventually, was pleased with everything and it all went went in the end, I am very happy and looking forward to what comes... Read Full Review
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Max
By : 'Graeme'
Services : Letting( As a Owner )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : KT16
A short note to say a huge thank you to Max and Toby - they were both professional and hugely helpful when we working through a letting last month. A pleasure to work with them... Read Full Review
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Max
By : 'Manuela'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : KT15
I been dealing with Townends for a few years now and recently I had a few problems when tenant moved out, but with the help of Yvonne and Max from Addlestone branch things are getting sorted out very efficiently. They always respond to my emails or phone calls, they are very helpful and polite. The ... Read Full Review
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By : 'Max'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : KT15
Absolute joke of a company. The pure arrogance of the staff wouldn't be so bad but the outright lies to part you with your cash are outrageous. Have now been living in a flat for 8 months with the worst neighbours I have ever experienced and Townend's knew full well what they were like as ... Read Full Review
Very bad
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By : 'Thoma'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : No
Postcode : KT16
As a tenant, I'm very confused to why they have such high ratings. From the start they seem genuine and were very good at arranging viewings and being flexible with the times. However, the moment I paid the holding deposit it went downhill very quickly. To begin with, they kept pestering... Read Full Review
Very high, been with 3 other estate agents in Egham area - never paid more than £300 - was charged double here. I don't understand what the money goes towards as you have to compile all the documents and fill in forms - they just forward your emails, my cat could do a better job.
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Ben
By : 'A'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : KT16
I recently signed up with Regents which I bitterly regret. I had to chase them to do their job efficiently and market the property. They have made false promises and ignored me when they can't be bothered to answer a simple question. When they eventually visited with a potential buyer they... Read Full Review
Bad
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Ryan
Richard
By : 'Onourway'
Services : Sales( As a Vendor )
Sold price : £605000
Would you recommend ? : Yes
Postcode : KT15
We wanted to leave some feedback but unfortunately the link on your letter doesn't work and when typed into a browser it just opens a generic Regents webpage. We just wanted to say we were very pleased with the service we received from Regents. After being on the market with another agent... Read Full Review
Competitive
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Max
By : 'Costas'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : KT15
Absolutely brilliant service. We saw a property that we liked. Max set up a viewing. Helped us all the way through. Was always at the other end of the phone if we had questions and even set up a second viewing so we can measure furniture etc. It wasn't just about the property, Max also took... Read Full Review
Good
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Ryan
By : 'Jamie'
Services : Sales( As a Vendor )
Sold price : £367
Would you recommend ? : Yes
Postcode : KT15
I recently completed on the sale of my house in Addlestone (August 17). We spoke to several of the major agents in Addlestone and found Ryan and his team at Regents to be very professional and we built a good relationship from the first meeting. Throughout the whole sale process I could not fault... Read Full Review
Good - worth it
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Ryan
By : 'Claire'
Services : Sales( As a Vendor )
Sold price : £410000
Would you recommend ? : Yes
Postcode : KT15
I cannot express sufficiently the good work that Ryan did for myself and my brother when we had to sell our Mother's home. He was polite, knowledgeable and sympathetic to our situation. His communication was excellent and we knew what was happening at every stage. The fact that we were able to... Read Full Review
Fees were explained at the outset and I feel that all the help we had from Ryan made the fee worthwhile.
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Ryan
By : 'Jon'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : KT15
Buying a first property can be stressful, but Ryan made the whole process flow seemlessly. He kept us informed at all times and was extremely helpful and quick to answer any questions we might have had. The whole process went smoothly and we are now happily in our new... Read Full Review
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Max
By : 'Jin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT15
Max was really helpful during the whole process and was very knowledgable about the area and local amenities. He considered our requirements and desires with great care and found us a beautiful place to live. I would definitely recommend the agency and of course Max to friends and family who are... Read Full Review
Slightly high but worth it
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Richard
By : 'alsumisa'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : KT16
Richard was extremely helpful when letting our property. He was always cheerful and pleasant and let the property quite quickly. I have no hesitation in recommending... Read Full Review
The fees seem fairly average
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Richard
By : 'AMG'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : KT15
I dealt with Richard on my first personal property rental and he was really friendly, patient and kind and answered every single one of my questions...and there were many! I'm very grateful for his knowledge and experience and in helping me through the entire process. I would highly recommend... Read Full Review
Competitive prices
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Richard
Bethany
By : 'JM'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : KT15
We had a deal with Richard and Beth, I really appreciate their professional help and support! Especially Richard who was very helpful with all of our requests Thank you... Read Full Review
Agency fees are quite high comparing with other agencies
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Bethany
Richard
By : 'Marc'
Services : Letting( As a Tenant )
Rent PCM : £1475
Would you recommend ? : Yes
Postcode : KT15
Very pleased with Regents staff, Beth and Rich. We first met Beth at the property we we're viewing, she made us feel at ease and was very knowledgeable when we asked questions. We actually thought before the viewing that we might not like the property because the bathroom was downstairs, turns out... Read Full Review
Agents fees were good, given their professional service.
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Ryan
By : 'Furai'
Services : Sales( As a Vendor )
Sold price : £167500
Would you recommend ? : Yes
Postcode : KT15
Ryan gave me the highest of four valuations for my property. I did not expect to achieve that, but in fact I have achieved more than I would have expected, and am very happy with the result. I was kept well informed on proceedings, and Ryan worked hard to expedite matters when proceedings... Read Full Review
Good
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Bethany
Richard
By : 'Beth'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT16
My mother and me got amazing help from Beth, as first time renting she explained and really guided us to getting our new lovely home. Amazing team and support from Beth & Richard. Thanks... Read Full Review
Good
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Ryan
By : 'Alison'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : KT15
Ryan was always available for any queries or questions I had, he was very polite and reassuring of any problems ,very friendly and easy to talk... Read Full Review
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Richard
By : 'Celso'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : KT15
Richard is a great professional. He assisted my wife and I finding the right property. Richard always replies our questions promptly as well as sorting everything we... Read Full Review
