83% lettings valuation accuracy
81% lettings fee satisfaction
Apr 28,2016
Apr 28,2016
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All the staff at Northwoods are very good and extremely helpful. Whilst renting with them, I had a few issues with my property and they were very quick to sort things out and kept me informed throughout. Would thoroughly recommend Northwood when renting a property. If I were to rent with an agent again, it would be Northwood.
Comment on agent fees
Very reasonable
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Latest Reviews
5th May 2023
reviewed by 'Anna'
4th Mar 2021
reviewed by 'Alicja'
16th Nov 2018
reviewed by 'Susan'
9th Aug 2018
reviewed by 'Andy'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 83% | 81% | £575 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 16 | 2 | 1 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- Christchurch
- Winton
- Southbourne
- Wimborne
- Mudeford
- Charminster
- Boscombe
- New Milton
- Poole
- Ringwood
- Parkstone
- Bournemouth
- Boardstone
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 05,2023
May 05,2023
0
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I have nothing but praise for Northwood. For the past 9 and a half years I have rented a house out through Northwood's guaranteed rental scheme. My house has always been managed by Stasi, who is extremely friendly, helpful and experienced. I live almost 200 miles from ...
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Mar 12,2022
Mar 12,2022
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Everything was very easy and straightforward, leaving no room for any details. This allows them to misconstrue and redefine their own rules. Need auditing....
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Mar 04,2021
Mar 04,2021
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I applied for house to rent as soon as come on the market been rushing with filling all my paperworks my application been sent off I was the first and only customer for the flat. When almost in the end the agent informed me that ...
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Jan 31,2019
Jan 31,2019
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Northwood agents completed my request quickly. They are very informing and happy to help with any queries.
I would recommend them to other tenants.
I give praise to agents Kelly and James for helping out when arriving at the flat....
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Comment on agent fees
Bad, would prefer lower agent fees
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Nov 16,2018
Nov 16,2018
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Took my property on a tenant find basis, Claire kept me well informed with regular feedback on the viewings they had Extremely professional company....
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Comment on agent fees
Good
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Aug 09,2018
Aug 09,2018
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As a first time landlord, I've been given all the support I needed by Northwood in Bournemouth. They have made the experience very easy and pleasant, something I have really appreciated. Thanks to Stasi for being so responsive to queries, always pleasant and cheerful....
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Comment on agent fees
Reasonable
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Apr 26,2018
Apr 26,2018
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I have been with Northwood for quite some time now and honestly between Rachel, Nina and Stasi they have been absolutely amazing, Stasi o'connor herself has gone above and beyond her duty to help me, she is so polite and welcoming I couldn't ask for ...
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Comment on agent fees
Good
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Dec 15,2017
Dec 15,2017
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It was great pleasure working with Anastasia. She is always willing and prompt to resolve issues raised, very professional in the way issues are managed and she is quite understanding. I wish other agents will be like her and learn from her numerous good ways....
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Comment on agent fees
Reasonable
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Jun 10,2017
Jun 10,2017
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100% service from Stasi since I joined Northwood. Has always seen to my property,A good asset to the company,
Nina Giles is very competent person,and very helpful too ....
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May 16,2017
May 16,2017
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Very professional company, I started renting with them November last year, and they are always so helpful and friendly, Kevin showed me round the property, he wasn't pushy and allowed me to spend time getting a feel for the place, Nina and staci are fantastic, ...
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Comment on agent fees
Very reasonable
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May 12,2017
May 12,2017
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I have used Northwood for the last 3 years to let out my property in Winton. They provide a superb management programme and really do look after the property in a first class manor. They are very quick to respond to any issues that arise and ...
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Comment on agent fees
About normal
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Apr 10,2017
Apr 10,2017
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My wife and I had not rented a property for many years but when we needed to do so Nina, Kevin and the team were ready to advise. They were always friendly and cheerful, steering us through the legal process with a smile. Need to ...
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Comment on agent fees
Appropriate to the property
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Feb 24,2017
Feb 24,2017
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Having rented a property from Northwood for just over two years, I have had excellent service from all the staff I have had the pleasure of dealing with, especially Nina and Stasi - thank you both....
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Comment on agent fees
The agent's fees were very reasonable.
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Oct 31,2016
Oct 31,2016
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Nina has been our main contact for the last ~year supporting our requirements as tenants. This is only the third time I have felt compelled to write a positive review regarding a service I have received such is the customer care Nina exhibits. Northwood need ...
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Comment on agent fees
n/a
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Apr 28,2016
Apr 28,2016
0
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All the staff at Northwoods are very good and extremely helpful. Whilst renting with them, I had a few issues with my property and they were very quick to sort things out and kept me informed throughout. Would thoroughly recommend Northwood when renting a property. ...
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Comment on agent fees
Very reasonable
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Aug 26,2015
Aug 26,2015
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I rented from northwood bournemouth for a few years. Rachel, Stacey and Dan were brilliant. Issues were dealt with quickly and they always were friendly. They were helpful at end of tenancy and deposit returned with ease. Will use again if I needed too....
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Jul 13,2015
Jul 13,2015
2
people found
this helpful
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What a great team Stasi Rachel and Dan who made my move go smooth with all there knowledge and help I couldn't as for a better team to help me all the way to find a property I was looking for I would have no ...
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Comment on agent fees
Normal fees for estate agent
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Dec 15,2014
Dec 15,2014
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Stasi has always provided me with excellent service at all times in my dealings with Northwood. Together with the rest of the team in the branch they give a friendly and professional approach to everyone. They strike the balance between looking after tenants and landlords. ...
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Sep 26,2014
Sep 26,2014
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The agents at Northwood Bournemouth, have always, been friendly ,and helpful.
They explain everything clearly, and the inventory is done really thoroughly.
They answered any questions that I had when moving in, and have assisted me with any teething problems.
If anything has come up ...
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Dec 22,2011
Dec 22,2011
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I am glad that I have just signed up with them to rent my current property in Boscombe. The staff is very helpful and I do hope they are going to solve my current problem in a manner of time (which is not a very ...
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Mar 25,2011
Mar 25,2011
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Impeccable customer service, with no hassles. Would recommend them to anyone looking to rent out their property. Took great care of my property. Could not rate them higher....
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May 27,2010
May 27,2010
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Brilliant customer service. Treated with respect and problems dealt with efficiently. Staci O' Connor especially was outstanding!...
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Oct 22,2014
Oct 22,2014
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I sought to use Northwood on the guaranteed rental scheme for 12 months as I found myself being an accidental landlord and couldnt sell my flat. The service offered by NW pays a monthly fee (obviously a degree below the rental value) every month regardless of ...
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Jun 07,2015
Jun 07,2015
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When my partner and I moved into our property with Northwood, we were very happy with the professionalism and swiftness that Rachel delivered with all the obstacles that reared their heads. She was very pleasant and easy to get along with and would recommend this ...
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Mar 28,2012
Mar 28,2012
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Dan & Rachel were absolutley amazing in helping us find our new home and explained everything to us in detail and in a way that completely put us at ease.
Rachel was particulary helpful when viewing the property for the second time and helped us through ...
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May 06,2017
May 06,2017
1
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After taking a job in Europe we could not decide if we wanted to sell or rent our house, Northwood gave us a really fair price for rental and took all of the worries away, even when out first tenant decided to move out our ...
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Comment on agent fees
Very fair fees
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Nov 20,2015
Nov 20,2015
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from the very first point of contact we were met by a very friendly and professional team member by the name of Andy O'Sullivan. He met us at the property to do the viewing and was very informative and efficient in the progression towards tenancy. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 12:15 PM 05/07/2018 by allAgents
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
