Stirling Ackroyd
Earlsfield, London, SW18
4.5/5, 68 reviews
91% recommended
50% sales valuation accuracy
50% sales fee satisfaction
90% lettings valuation accuracy
75% lettings fee satisfaction

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“I am ashamed to confess my son used to work ......”

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Feb 11,2012
Minithumbdown
By: 'Lynne'
Feb 11,2012
11 people found
this helpful
I am ashamed to confess my son used to work for this agency. Despite this, I received rotten service too. To be fair, the initial team setting up the let were good and the tenant they found was a dream. An initial plumbing repair was charged at cost and I was issued with an invoice from the contractor for my records.

The trouble began last summer when the tenant reported the boiler and a bathroom light as not working. Townends organised the repairs and charged me more than £900 for the work including the VAT. Despite repeated attempts over the next six months, they refused to let me have the original invoices for the work. Eventually, when I threatened further action, I was furnished with invoices from a company called Inex Property Solutions with an address in Chertsey also used by Townends. I was told that should I in the future have any need for redress against the contractor, this would be done via them.

I suspect they have whacked a huge commission on the contractors work. By mistake, they sent me a batch of original invoices which showed a large mark-up on check in and check out inventories. If anyone wants to contact me to check if one of their invoices was included, happy to oblige.
What agent could do to change your mind?
There should be more transparency over the level of mark-up they impose on services.
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Latest Reviews

View all Reviews 68
27th Jan 2021
reviewed by 'Olivia'
“I have been rent with them since June 2020 and it been hell. HELL. We have spent the last 6 months complaining ......”
6th Aug 2019
reviewed by 'jill'
“I had a great experience using Townends in Earlsfield. Diana was really skilled and professional and very good at listening ......”
6th Jun 2019
reviewed by 'Natalie'
“As a returning customer would like to thank everyone at Earlsfield office for help in dealing with letting my property ......”
15th Nov 2016
reviewed by 'Courtney'
“A disaster. Not recomendable at all. Avoid totally. They cheat a lot of people. Bunch of liars. Don't go...”
17th Aug 2016
reviewed by 'Ben1234'
“I moved into a property through the Earlsfield office and they went out of their way to make sure that ......”
22nd Jul 2016
reviewed by 'Dennis'
“I am so pleased with the help that i have received with Sipho and Ivan. Great customer service and a ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
364 Garratt Lane
Earlsfield,London
Greater London
SW18 4ES
020 8946 7744

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 50% £525,000 £525,000
Lettings 90% 75% £1,200 £3,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
17 2 28 3 12 0 5 0 0 1
Areas covered
  • SW11
  • SW17
  • SW18
  • SW19
  • Earlsfield
  • Southfields
  • Tooting
  • Wandsworth
  • Wandsworth Common
  • Wimbledon
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
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“DO NOT RENT FROM THESE PEOPLE !!!!!!!...”

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Jan 27,2021
Minithumbdown
By: 'Olivia'
Jan 27,2021
1 people found
this helpful
I have been rent with them since June 2020 and it been hell. HELL. We have spent the last 6 months complaining about the problems, broken heater, broken windows etc in the middle of winter !!!!!! We are now being told we have to pay for issues we ...
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“Great service, skilled and knowledgeable staff...”

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Aug 06,2019
Minithumbup
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Diana
By: 'jill'
Aug 06,2019
0 people found
this helpful
I had a great experience using Townends in Earlsfield. Diana was really skilled and professional and very good at listening to me about what was important. She was also a good judge of prospective tenants in terms of what they were looking for....
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“Good...”

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Jun 06,2019
Minithumbup
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Natalie
By: 'Natalie'
Jun 06,2019
0 people found
this helpful
As a returning customer would like to thank everyone at Earlsfield office for help in dealing with letting my property out. Particularly Diana Kovacheva who effectively and highly professionally managed to find tenants in few days....
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Comment on agent fees
Competitive 8% plus 20% VAT.
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“A disaster. Not recomendable at all. Avoid totally. They cheat ......”

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Nov 15,2016
Minithumbdown
By: 'Courtney'
Nov 15,2016
1 people found
this helpful
A disaster. Not recomendable at all. Avoid totally. They cheat a lot of people. Bunch of liars. Don't go...
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“I moved into a property through the Earlsfield office and ......”

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Aug 17,2016
Minithumbup
By: 'Ben1234'
Aug 17,2016
0 people found
this helpful
I moved into a property through the Earlsfield office and they went out of their way to make sure that I was happy with Alexandra and Ivan both making sure that everything was done in ready for me....
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Comment on agent fees
Good
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“I am so pleased with the help that i have ......”

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Jul 22,2016
Minithumbup
By: 'Dennis'
Jul 22,2016
0 people found
this helpful
I am so pleased with the help that i have received with Sipho and Ivan. Great customer service and a good experience over all. Two thumbs up Townends! I will surely recommend you guys....
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Comment on agent fees
Agent fees was reasonable for the services that i have received.
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“Excellent work from Ryan, Ivan and Sipho. Honest, trustworthy and ......”

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May 31,2016
Minithumbup
By: 'Danni'
May 31,2016
0 people found
this helpful
Excellent work from Ryan, Ivan and Sipho. Honest, trustworthy and reliable. Would definitely recommend and use again. Fiona at Head Office was incompetent....
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Comment on agent fees
Higher than the other agents we had been speaking to.
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“As a multi property landlord I have always been pleased ......”

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May 05,2016
Minithumbup
By: 'DKP'
May 05,2016
0 people found
this helpful
As a multi property landlord I have always been pleased with the help and services I have received from Townends for over 5 years. Ivan is extremely efficient, affable and approachable, I have always been delighted with the tenants he has found for my properties. Sipho ...
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“Great costumer service and a good experience overl all. Ivan ......”

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Apr 30,2016
Minithumbup
By: 'A&A'
Apr 30,2016
0 people found
this helpful
Great costumer service and a good experience overl all. Ivan was helpful and always available to give us necessary updates regarding the renting process, paper works and other important documents we needed to provide. He organised the whole process smoothly!...
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Comment on agent fees
Good
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“Ivan was as helpful as he could have been following ......”

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Apr 21,2016
Minithumbup
By: 'Roger'
Apr 21,2016
0 people found
this helpful
Ivan was as helpful as he could have been following our flat being trashed by the previous tenant - I think he learned quite a bit about Section 21 Notices! Following recovery of the flat, he was very efficient in selecting and obtaining new tenants and ...
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Comment on agent fees
Acceptable
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“Ivan was very professional and friendly and whats more he ......”

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Apr 13,2016
Minithumbup
By: 'Helen'
Apr 13,2016
0 people found
this helpful
Ivan was very professional and friendly and whats more he found tenants for my property very quickly. Thank you Ivan! Ryan was very attentive and made sure that tenants were suited to my needs. Miranda was also very professional and attentive. They all made life ...
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Comment on agent fees
Admin fees on top of agents fees seem a bit much but all agents charge them
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“This must be the least professional letting agency I have ......”

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Apr 01,2016
Minithumbdown
By: 'MBK'
Apr 01,2016
3 people found
this helpful
This must be the least professional letting agency I have ever dealt with. It's a constant battle with the agents and their head office. Everything started when my flatmates and I were looking to rent a property. Roderick Allan was our agent and he took ...
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“I recently sold a flat I owned through Townsend's Earlsfield ......”

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Feb 19,2016
Minithumbup
By: 'Mrs'
Feb 19,2016
0 people found
this helpful
I recently sold a flat I owned through Townsend's Earlsfield branch. My flat had previously been up for sale with one of the major estate agents who had proved to be useless pricing my flat far too high and them getting minimal viewers through the ...
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Comment on agent fees
Fees were very reasonable
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“I had an offer accepted to buy a property in ......”

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Oct 30,2015
Minithumbdown
By: 'anon365365'
Oct 30,2015
0 people found
this helpful
I had an offer accepted to buy a property in Earlsfield and only after my offer was accepted did they tell me the property had knotweed. This materially affected the value of the property yet, when they sent me the knotweed report to read, they ...
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What agent could do to change your mind?
Be transparent about problems with the property and stop lying and misrepresenting the facts.
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By: Townends
Nov 02, 2015
View all comments (1)
We are sorry for your experience. We take all feedback very seriously and would like to do all we can to investigate the issues raised. In order to do this, please can we ask that you email [email protected] with your full name, and the full details of the issue, so that this can be investigates? Your feedback is very important to us. Many thanks. ...

“Abi supported us as 'new landlords', throughout the entire process ......”

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Sep 08,2015
Minithumbup
By: 'Hoosen'
Sep 08,2015
0 people found
this helpful
Abi supported us as 'new landlords', throughout the entire process of advertising and securing a reliable tenant for our home. She is approachable, patient and responsive to her clients - valuable skills to have and much appreciated by us! Would highly recommend for those new ...
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“Abi is amazing, very helpful and with knowledge of the ......”

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Aug 10,2015
Minithumbup
By: 'George'
Aug 10,2015
0 people found
this helpful
Abi is amazing, very helpful and with knowledge of the area. Helped secure a nice tenant, and i am very pleased with how quickly my property was rented out.There were some last minute changes to the tenancy agreement, which were dealt quickly and the ...
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“We used Abi as our sole agent to let our ......”

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Jul 02,2015
Minithumbup
By: 'Dr'
Jul 02,2015
0 people found
this helpful
We used Abi as our sole agent to let our property. She was always punctual to meetings and very knowledgable about the market and what rent we could achieve. She was easily contactable and always made a point of accommodating our needs. I cannot recommend ...
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Comment on agent fees
Abi's fees were highly competitive. Indeed they were the lowest compared to two other lettings agents we trialled. Low doesn't always necessarily mean best but in Abi's case we were not let down.
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“Abigail was fantastic. She managed to secure a viewing for ......”

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Jul 02,2015
Minithumbup
By: 'Nick'
Jul 02,2015
0 people found
this helpful
Abigail was fantastic. She managed to secure a viewing for us at a time inconvenient to herself. She also conducted the viewing in a professional manner and was very knowledgeable in answering our many questions. We ended up putting in an offer for the property ...
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“After having some very bad experiences with other agencies it ......”

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May 20,2015
Minithumbup
By: 'Ed'
May 20,2015
0 people found
this helpful
After having some very bad experiences with other agencies it has been a pleasure to meet and work with Eleanor. She has been professional, prompt, helpful and very much 'on the ball' ! Even when our first offer was not accepted she was quick to let ...
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Comment on agent fees
We have not paid any fees yet - they do seem a bit high, but we were told there is some room for negotiation on this.
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“I have worked with a few letting agents since being ......”

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May 19,2015
Minithumbup
By: 'Richard'
May 19,2015
0 people found
this helpful
I have worked with a few letting agents since being in London but Kieran at Townends is by far the best. My girlfriend and I were in a bit of a quandary having been given unexpected notice on our property but within an hour of ...
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“Eleanor was very professiona and immaculately turned out. With a ......”

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May 13,2015
Minithumbup
By: 'Kate'
May 13,2015
0 people found
this helpful
Eleanor was very professiona and immaculately turned out. With a good knowledge and friendly approach I thoroughly enjoyed dealing with her....
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Comment on agent fees
Higher than acceptable.
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“Kieran assisted in finding my partner and I a rental ......”

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May 06,2015
Minithumbup
By: 'Tom'
May 06,2015
0 people found
this helpful
Kieran assisted in finding my partner and I a rental property in the Earlsfield area. During the search process he was highly proactive in arranging viewings when new properties came onto the market. He fully understood our needs and requirements and this resulted in us ...
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“Abi was very helpful as were the rest of the ......”

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Mar 20,2015
Minithumbup
By: 'Emma'
Mar 20,2015
0 people found
this helpful
Abi was very helpful as were the rest of the team at the Earlsfield branch. I felt really pleased with how quickly my property was rented out and felt supported and well informed throughout the process of getting new tenants. Thank you. Emma Cunniffe....
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“Alkesh was instrumental in valuing and then selling the property. ......”

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May 22,2014
Minithumbup
By: 'Rita'
May 22,2014
1 people found
this helpful
Alkesh was instrumental in valuing and then selling the property. He has been extremely helpful and has been there all the way; phoning updates, giving advice and being very kind and always pleasant through a rather stressful situation due entirely to the inefficiency of the ...
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“Where do I start? Jon promised the world and DID ......”

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Apr 11,2014
Minithumbdown
By: 'Kate'
Apr 11,2014
0 people found
this helpful
Where do I start? Jon promised the world and DID NOT DELIVER ON ONE SINGLE THING!!! The property had gym access advertised. Jon had no idea about this, said he would find out and never did, despite me ringing him and persuing this information. He ...
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What agent could do to change your mind?
Read the above story, it is self explanatory.
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“Jon Chandler-Gray had an excellent knowledge of the market and ......”

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Mar 04,2014
Minithumbup
By: 'sam'
Mar 04,2014
0 people found
this helpful
Jon Chandler-Gray had an excellent knowledge of the market and clearly shines in an industry which is highly competitive, fast-moving and in my experience, liable to a cut-throat mentality from agents with less integrity as yourselves. He was extremely personable and went out of his ...
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“Jon and Rebecca were both very helpful and easy to ......”

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Feb 10,2014
Minithumbup
By: 'Samantha'
Feb 10,2014
0 people found
this helpful
Jon and Rebecca were both very helpful and easy to work with, they also were flexible with fees when we explained that we had another agent that was cheaper. They answered or returned calls and emails very promptly. We had a few problems with their ...
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“Nash went out of his way to help me in ......”

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Feb 04,2014
Minithumbup
By: 'Caro'
Feb 04,2014
0 people found
this helpful
Nash went out of his way to help me in all aspects of a difficult sale. Polite, direct and friendly as well as super well-informed, Nash was an island of sanity during a time of dealing with some impossible buyers and avoidant council staff. Without ...
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“Rebecca and Jon were both so helpful and did everything ......”

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Feb 04,2014
Minithumbup
By: 'Ella'
Feb 04,2014
0 people found
this helpful
Rebecca and Jon were both so helpful and did everything they could to help us find our first flat in a very competitive area. Huge Thanks...
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“From the beginning of our search for a property Rebecca ......”

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Jan 30,2014
Minithumbup
By: 'Jordan'
Jan 30,2014
0 people found
this helpful
From the beginning of our search for a property Rebecca has been incredibly helpful. When we put an offer on the first house she did all she could to get it accepted and keep us informed. Despite us not getting it she was still positive ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:29 PM 21/11/2017 by allAgents

Awards won by Stirling Ackroyd, London SW18 4ES



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