99% sales valuation accuracy
99% sales fee satisfaction
92% lettings valuation accuracy
99% lettings fee satisfaction
Apr 27,2016
Apr 27,2016
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I have never encountered a selling agent before, who is actively trying to discourage competition from prospective buyers, but this is what appears to be the case based on my recent experience.
After much debate and a long wait to arrange a viewing that suited THEM rather than me, I finally made arrangements to view a property immediately after another interested party.
However, after going out of my way to meet the time that suited them, the selling agent left before our scheduled appointment and I was left standing at the property for 50 mins and a no-show.
Very unprofessional and not even a reasonable excuse offered...I was even told the agent was in fact there and left late despite the fact I got there early and stood outside the only entrance..and therefore knew for a fact that this was not the case.
I have never encountered such poor service for someone who is supposed to be actively trying to sell a property....
After much debate and a long wait to arrange a viewing that suited THEM rather than me, I finally made arrangements to view a property immediately after another interested party.
However, after going out of my way to meet the time that suited them, the selling agent left before our scheduled appointment and I was left standing at the property for 50 mins and a no-show.
Very unprofessional and not even a reasonable excuse offered...I was even told the agent was in fact there and left late despite the fact I got there early and stood outside the only entrance..and therefore knew for a fact that this was not the case.
I have never encountered such poor service for someone who is supposed to be actively trying to sell a property....
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Latest Reviews
16th Oct 2024
reviewed by 'Harry'
30th Sep 2024
reviewed by 'Mark & Elaine'
23rd Sep 2024
reviewed by 'Fiona'
6th Aug 2024
reviewed by 'JP'
2nd Aug 2024
reviewed by 'Richard Collier'
2nd Aug 2024
reviewed by 'DOMINICK STUART'
Opening Hours
Address
Pacitti Jones
6 Havelock St (off Byres Rd)
Glasgow
City of Glasgow
G11 5JA
0141 334 6444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 99% | £21,000 | £880,000 |
| Lettings | 92% | 99% | £450 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 12 | 0 | 2 | 0 | 140 | 5 | 16 | 0 | 136 | 3 |
Areas covered
- G11
- G3
- G4
- G63
- G12
- G15
- G2
- G61
- G14
- G13
- G1
- G20
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 16,2024
Oct 16,2024
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Excellent and knowledgeable staff who could not be more helpful....
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Sep 30,2024
Sep 30,2024
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My wife and I would like to extend our sincere thanks to Victoria, Grant and David Mooney for the excellent service and support you provided in selling our flat. We’ve just received the funds in our account.
As we are based overseas, we truly ...
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Sep 23,2024
Sep 23,2024
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Communication has been great though all stages of selling. The client page was also very useful....
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Aug 06,2024
Aug 06,2024
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I have worked with Jennifer since moving to Thailand almost 5 years ago, both when she was with Belvoir and now Pacitti Jones. There is no messing around and she just gets things done.
She is fair with both tenant and landlord, which I like. She ...
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Aug 12, 2024
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She's is very cool ...
Aug 02,2024
Aug 02,2024
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I've recently had the pleasure of experiencing the letting side of Pacitti Jones when I helped my parents move from their previous letting agent of approx. 20 years and I have to say it is night and day. Jennifer's diligent and efficient working style has brought ...
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Aug 02,2024
Aug 02,2024
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I have had the good fortune of having Jennifer (Pacitti Jones, Glasgow) manage my properties for the past few years. As a passionate (but remote) landlord, having a safe, reliable & proactive property manager is crucial.
To have one that possesses integrity & credibility & one that balances ...
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Aug 01,2024
Aug 01,2024
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On meeting with David Mooney who came to value the flat, I felt absolutely sure that Pacitti Jones was the Estate Agent to choose. He was both polite and professional and filled me with confidence that he would personally be dealing with the viewings of ...
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Jul 31,2024
Jul 31,2024
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Really good letting agents can highly recommend them to other landlords. Keep all records up to date and never had a problem with them....
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Jul 08,2024
Jul 08,2024
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Pacitti Jones have been amazing throughout the process of selling my flat. They gained my confidence when I first enquired through their knowledge of the local market and suggestions for how to get the best price. They updated well throughout and ultimately, I got the ...
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Jun 27,2024
Jun 27,2024
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Excellent and supportive service from Victoria throughout the sale always at the end of phone or prompt email response.
David was at all times professional....
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Jun 26,2024
Jun 26,2024
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As a Landlord I have been pleased with Pacitti Jones' service, they communicate well and made an extra effort with some unexpected challenges that came up. Particular thanks to Jennifer, Eilidh and team who were great in preparing the property for tenancy and tenant sourcing....
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Jun 04,2024
Jun 04,2024
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Pacitti Jones excellent customer service. The service from Pacitti Jones especially from Nicola Donnelly was excellent throughout the whole selling process. Nicola was very professional whilst having to deal with very poor communication from the buyer and their solicitor. She kept me up to date ...
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Apr 23,2024
Apr 23,2024
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Very helpful
Very honest
Gave support and advice navigating the sale...
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Apr 03,2024
Apr 03,2024
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When I put my son’s flat on the market I was immediately impressed with David who came to view and value the property. Unlike other agents I appreciated David’s down to earth approach and immediately trusted him.
Victoria then came on board as ...
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Apr 02,2024
Apr 02,2024
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Fantastic service provided by Holly and a great price achieved....
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Feb 21,2024
Feb 21,2024
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Great service . Communication was excellent and very reassuring throughout the process...
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Feb 06,2024
Feb 06,2024
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Thank you so much for all your help with my sale and also purchase. From beginning to end David, Victoria, Holly, Sharon and Dougal you have all been so helpful and really made the whole process efficient and stress free. I am so grateful and ...
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Feb 05,2024
Feb 05,2024
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Everything has been handled with the highest standards or professionalism and courtesy. David has been very helpful and informative, and Victoria has been absolutely first class in progressing the sale of our property....
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Nov 30,2023
Nov 30,2023
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Under offer in under a week. Very happy with the results....
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Nov 10,2023
Nov 10,2023
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We have used the highly efficient Pacitti Jones Team three times in the past 15 years and have been delighted again with our recent experience. Victoria has been attentive, informative and a good sales person.
We are in the process of selling a property and the ...
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Nov 03,2023
Nov 03,2023
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Pacitti Jones were enthusiastic and responsive and handled things well during a period when the market was slowing towards the end of the year....
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Oct 30,2023
Oct 30,2023
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Really warm and personal service – I felt very supported and well-informed during the whole process.
David and Victoria both made everything very easy for me and I was glad to have them advising me.
They had been recommended by a friend and I would not ...
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Oct 10,2023
Oct 10,2023
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Jennifer was excellent - great initial advice, on hand for all questions, and she found the perfect tenant straight away....
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Oct 03,2023
Oct 03,2023
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A very smooth and stress free experience. The staff took control of the process from the beginning and made the process very easy from a sellers point of view. Also the ability to access an online portal to track viewings and offers was pretty handy....
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Oct 03,2023
Oct 03,2023
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From start to finish Pacitti Jones were very professional and guided me through at each step....
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Sep 29,2023
Sep 29,2023
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Excellent all round service. We got an excellent offer, thanks to Victoria...
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Sep 29,2023
Sep 29,2023
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Good from start to finish and got us a great offer on our flat, very quickly. Also do conveyancing and mortgages so a one-stop shop...
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Sep 13,2023
Sep 13,2023
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Victoria, David and their colleagues in the west end branch were so helpful and pleasant to deal with from the start to the end of the process. David's advice and valuation was so helpful and spot on. Victoria kept us updated regularly and gave very ...
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Aug 30,2023
Aug 30,2023
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Pacitti Jones (Victoria) was the seller's agent for a flat we purchased in Glasgow.
They were very helpful and we will definitely use their services in the future....
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Aug 07,2023
Aug 07,2023
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Very helpful and knowledgeable throughout. Communicated well and put in extra effort to ensure everything got over the line....
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Dougal
(142)
David Mooney
(69)
Victoria Kennedy
Holly Stirling
Gosia
(11)
Jennifer McMillan
Alison
(3)
Eilidh Ratcliffe
Grant
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Best Estate Agent in G11 
Best Estate Agent in Glasgow 
As I understand it, we had offered an appointment at 7.45pm along with another viewer. You asked for a separate viewing and we agreed a later appointment with you at 8.00pm on the same evening. We know for certain that the viewing scheduled for 7.45pm went ahead and so someone from Pacitti Jones was certainly present in the property then. I have checked and that viewing ended at 8.10pm - after you had pressed the entry buzzer.
I am can't be certain why you got no response from the entry system when I know someone from Pacitti Jones was present at the time, but on checking I understand that the earlier viewers had spent some time on the balcony of the property and it is possible that the buzzer is not audible from there. I am investigating further at this end, but if you would like to speak to me direct, you will find me at our Havelock Street branch.
Regards
Mark Hordern
Chief Executive