Royal Wharf, London, E16
4.6/5, 100 reviews
89% recommended
0% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
90% lettings fee satisfaction

“The message below headed by "Totally Unreliable" is from myself ......”

Share on :
Feb 11,2012
Minithumbup
By: 'Complaint'
Feb 11,2012
6 people found
this helpful
The message below headed by "Totally Unreliable" is from myself in January 2012

This is a follow up message today in February 2012 to let you know what the outcome was of my complaint.

As you can see - I have given them 5 stars. I believe that is fair because the average will balance out to be 3 stars (due to my 1 star last time). That is fair because the situation did happen (bad) and they have now resolved it (good). So overall, from me, an average result will contribute to the board.

I probably sound like I complain a lot. Trust me - I don't - but this incident got right on my back and so I was always going to take it further.

I was phoned by a nice man called Nigel after I made my complaint. He assured me the situation with the estate agent in question (not named here as you can only name good people) was more of a ¢â‚¬Å“one off¢â‚¬Â situation, and fell below the standard usually expected of estate agents at Life Residential.

I took him at his word on this. But simply an apology I felt was not good enough because anyone these days can utter the words ¢â‚¬Å“I apologise¢â‚¬Â. It is just used too often these days. You know the kind, ¢â‚¬Å“TFL apologies for the late running of this train. We are sorry for the inconvenience caused¢â‚¬Â. One wonders what would happen if TFL had to pay everyone £2 for the inconvenience each time. It should be possible in today's modern world. We could all just tap the oysters at the offending station as they could be switched on to give back a few quid!

LOL I digress!

My point being that I felt that providing some compensation in this case was appropriate. Yes it may have been a ¢â‚¬Å“one off¢â‚¬Â but it was me who felt the (cold) effects of this ¢â‚¬Å“one off¢â‚¬Â. If it is not going to happen again, then compensation to me should be generously given and the company will not have to worry about other customers asking for compensation all the time, because this was a ¢â‚¬Å“one off¢â‚¬Â right?

That is the way I felt anyway. I explained my reasons and like a reasonable man Nigel listened and was understanding. He later e-mailed to give a final apology and said that although they wouldn't give cash, they would give some vouchers. At first he offered M+S but as I don't shop there I asked if he wouldn't mind and Amazon gift certificate instead. He kindly agreed.

I want to be clear. At NO TIME did Nigel ask me to write this positive review in order to receive the certificate. I know some of you could be thinking that at this point and so that is why I mention it. I know I would be thinking that. So, to be clear, the Amazon certificate of £20 was agreed BEFORE I let Nigel know I would be happy to write a follow up positive review on my experiences from the complaint onwards.

Thank you again Nigel for your understanding. I have not been permanently put off Life Residential as Nigel could see my logic and responded appropriately for my time and inconvenience. I can get a good DVD with the money. I may even come back one day and use their services. I have found a place now, so cannot this time. But I feel that also says something that they gave this. It is easy to give to a potential customer where you get the business, but he knew I had already had found somewhere ¢â‚¬â€œ so that says a lot. Thanks again.

This matter is now resolved.
Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 100
Featured Review
a
reviewed by 'Daisy'
“Fern has been super helpful and supportive throughout the process! I really like my new flat and she is the ......”
Featured Review
a
reviewed by 'Yani'
“I recently had the pleasure of working with Jonathan to find a rental property. From the very beginning of the ......”
Featured Review
a
reviewed by 'Pearle Nwaezeigwe'
“Fern is an excellent agent, i had the pleasure of working with her and she took the time to accomodate ......”
Featured Review
a
reviewed by 'Riya'
“Absolutely pleasurable working with Leo! Leo showed us a great property with river view and open housing in the royal ......”
Featured Review
a
reviewed by 'Kaushik'
“My experience with Leo has been quite good right from his support in showing the property at first to all ......”
21st Mar 2024
reviewed by 'Lucy'
“Fern was an absolute delight to deal with and very professional. Went above and beyond to make the experience seamless. ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Life Residential
16 Royal Crest Avenue
Royal Wharf,London
Greater London
E16 2PQ
020 3846 3311

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales % 100% £380,000 £380,000
Lettings 100% 90% £1,100 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
16 0 69 10 0 0 3 0 1 1
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Canary Wharf, E14
Greenwich, SE10
Head Office, NW10
London West, W3
Nine Elms Riverside, SW8
North & City, N5
Royal Wharf, E16
South Bank, SE1
Featured Review
a

“Fern has been super helpful and supportive th......”

Share on :
Jun 16,2023
Minithumbup
claim your profile
Fern
By: 'Daisy'
Jun 16,2023
0 people found
this helpful
Fern has been super helpful and supportive throughout the process! I really like my new flat and she is the one who made it all happened. She has been very professional and patient when guiding me through....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes
Featured Review
a

“I recently had the pleasure of working with J......”

Share on :
May 23,2023
Minithumbup
claim your profile
Jonathan
By: 'Yani'
May 23,2023
0 people found
this helpful
I recently had the pleasure of working with Jonathan to find a rental property. From the very beginning of the process, Jonathan was highly responsive and attentive to my needs and concerns. Throughout the entire process of securing my place, him and Kamille were very ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes
Featured Review
a

“Fern is an excellent agent, 5 star review!...”

Share on :
May 15,2023
Minithumbup
claim your profile
Fern
By: 'Pearle Nwaezeigwe'
May 15,2023
0 people found
this helpful
Fern is an excellent agent, i had the pleasure of working with her and she took the time to accomodate my needs. She went over and beyond to show various flats within my budget and helped understand the rental industry as an immigrant. I cannot ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes
Featured Review
a

“Absolutely pleasurable working with Leo! Leo ......”

Share on :
May 12,2023
Minithumbup
claim your profile
Leonardo
By: 'Riya'
May 12,2023
0 people found
this helpful
Absolutely pleasurable working with Leo! Leo showed us a great property with river view and open housing in the royal wharf apartment. He also showed me the amenities and walked me around the area. He constantly chased up the landlord with our offer and helped ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes
Featured Review
a

“Feedback for Leo...”

Share on :
Apr 26,2023
Minithumbup
claim your profile
Leonardo
By: 'Kaushik'
Apr 26,2023
0 people found
this helpful
My experience with Leo has been quite good right from his support in showing the property at first to all the help while moving in. He has been quite approachable throughout the process and was always available to answer all the questions I had. He ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Fern was an absolute delight to deal with and......”

Share on :
Mar 21,2024
Minithumbup
claim your profile
Fern
By: 'Lucy'
Mar 21,2024
0 people found
this helpful
Fern was an absolute delight to deal with and very professional. Went above and beyond to make the experience seamless. Fern provided expert advise and data, alongside a great line of communication throughout. An asset to the company....
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Lucy
Jul 12, 2024
View all comments (1)
Dear Lucy, Thank you for leaving a wonderful 5* review. Kind regards, Negin, Customer Relations Team ...

“everything is good，problem solved immediately......”

Share on :
Oct 16,2023
Minithumbup
claim your profile
Scott
By: 'Xiangyi'
Oct 16,2023
0 people found
this helpful
everything is good，problem solved immediately,the property is clean and satisfied...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Good service from Juliet...”

Share on :
Sep 26,2023
Minithumbup
claim your profile
Juliet
By: 'Aditya'
Sep 26,2023
0 people found
this helpful
It has been an absolute pleasure working with Juliet H in securing and moving into our new house. Right since the first day when we went to view the house, she has been extremely understanding and ensured we were kept informed of everything. During the ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“He was very helpful made my journey significa......”

Share on :
Sep 25,2023
Minithumbup
claim your profile
Jonathan
By: 'Antonia'
Sep 25,2023
0 people found
this helpful
He was very helpful made my journey significantly easy and less stressful as renting a new place can sometimes be really hard. Great service!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I thoroughly enjoyed my move with Life reside......”

Share on :
Sep 22,2023
Minithumbup
By: 'Kirsten'
Sep 22,2023
0 people found
this helpful
I thoroughly enjoyed my move with Life residential, their assistance made my move easy and stress free and I didn’t feel left in the dark about anything. My agent was friendly and professional and replied to all of my questions quickly....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Experience was great - Scott is professional,......”

Share on :
Sep 21,2023
Minithumbdown
claim your profile
Scott
By: 'Waleed Alamoudi'
Sep 21,2023
0 people found
this helpful
Experience was great - Scott is professional, helpful and responsive. Kamille was helpful. My experience with Life was the best I've ever had with any agency. Didn't feel Scott was pushy, apply pressure like many other agents and offices....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Great assistance from Life Residential in hel......”

Share on :
Sep 20,2023
Minithumbup
By: 'Olla'
Sep 20,2023
0 people found
this helpful
Great assistance from Life Residential in helping secure a property within a short period of time. Great communication from Fern especially. Highly recommend Life residential for tenancy...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Mr Scott was so helpful with everything he kn......”

Share on :
Sep 20,2023
Minithumbup
claim your profile
Scott
By: 'İshak'
Sep 20,2023
0 people found
this helpful
Mr Scott was so helpful with everything he knows the place well he was good on communicating and he is a wonderful man that loves his job I really appreciate him....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Agent Scott ++...”

Share on :
Sep 19,2023
Minithumbup
claim your profile
Scott
By: 'Trieu'
Sep 19,2023
0 people found
this helpful
My agent Scott was great - I thank him solely for securing our place. The process was done professionally and promptly. He answered all my inquiries clearly without hesitation, recommended on how we should move forward and was incredibly friendly and patient in the process. ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Great！...”

Share on :
Sep 18,2023
Minithumbup
claim your profile
Fern
By: 'xinyun'
Sep 18,2023
0 people found
this helpful
Fern was very patient and considerate, she helped me move into my house perfectly, great rental experience!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Everything was reassuring, and very patient t......”

Share on :
Sep 16,2023
Minithumbdown
claim your profile
Scott
By: '陳均豪'
Sep 16,2023
0 people found
this helpful
Everything was reassuring, and very patient to assist us all the time...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Response is very quick. The property is in go......”

Share on :
Sep 11,2023
Minithumbup
claim your profile
Jonathan
By: 'dehao'
Sep 11,2023
0 people found
this helpful
Response is very quick. The property is in good condition....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Was super easy and clear with a very patient ......”

Share on :
Sep 08,2023
Minithumbup
claim your profile
Scott
By: 'Sandro Monteiro'
Sep 08,2023
0 people found
this helpful
Was super easy and clear with a very patient and kindness team....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Very helpful and accessible services. The pro......”

Share on :
Sep 08,2023
Minithumbup
By: 'Fatou Ferraro'
Sep 08,2023
0 people found
this helpful
Very helpful and accessible services. The process was easy to understand for us and very comforting...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Amazing service from Scott by LiFE......”

Share on :
Sep 07,2023
Minithumbup
claim your profile
Scott
By: 'Osemudiamen Itua'
Sep 07,2023
0 people found
this helpful
I received amazing service from Scott by LiFE Residential Royal Wharf....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Scott was very responsive and available when ......”

Share on :
Sep 04,2023
Minithumbup
claim your profile
Scott
By: 'Emujin'
Sep 04,2023
0 people found
this helpful
Scott was very responsive and available when needed. Very happy with the overall experience I had with my flat change....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Agent Review...”

Share on :
Sep 01,2023
Minithumbup
claim your profile
Jonathan
By: 'G'
Sep 01,2023
0 people found
this helpful
Jonathan, was an absolute delight to work with. His kindness, patience, and unwavering assistance throughout our house search made the process smooth and stress-free. He took the time to understand our needs and provided valuable insights. Thanks to Jonathan, we found a great home! SuperStar :)...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Fern O'Dwyer is a wonder agent and an even mo......”

Share on :
Sep 01,2023
Minithumbup
claim your profile
Fern
By: 'Tanusree Banerjee'
Sep 01,2023
0 people found
this helpful
Fern O'Dwyer is a wonder agent and an even more incredible friend. She ensures that all your needs as a tenant are fulfilled. Fern helped me with my referencing. I cannot say more good words about her except that she is a star. Best wishes, ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Jonathan is really nice and the whole experie......”

Share on :
Aug 21,2023
Minithumbup
claim your profile
Jonathan
By: 'la'
Aug 21,2023
0 people found
this helpful
Jonathan is really nice and the whole experience is excellent until now....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Very patient help!! I would recommend him to ......”

Share on :
Aug 21,2023
Minithumbup
claim your profile
Jonathan
By: 'Ollie'
Aug 21,2023
0 people found
this helpful
Very patient help!! I would recommend him to others if they need....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Very patient help!! I would recommend him to ......”

Share on :
Aug 21,2023
Minithumbup
claim your profile
Jonathan
By: 'Ollie'
Aug 21,2023
0 people found
this helpful
Very patient help!! I would recommend him to others if they need....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“People have been very useful and have been ab......”

Share on :
Aug 13,2023
Minithumbup
claim your profile
Robert
By: 'Sora'
Aug 13,2023
0 people found
this helpful
People have been very useful and have been able to recommend services where requested. Although there was some difficulties at the beginning of the process with a seller backing out the rest of the process has been good. Rob is very knowledgeable about the property ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Very nice experience!...”

Share on :
Aug 09,2023
Minithumbup
claim your profile
Jonathan
By: 'rkuchler'
Aug 09,2023
0 people found
this helpful
Very nice experience! Jonathan was incredibly friendly, helpful and diligent. The viewing of the flat that we were interested in was organized within no time. The Interaction with Jonathan and Life Residential was without any problems or complications and a very pleasant one....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Jonathan Pearson. It been a pleasure liaising......”

Share on :
Jul 31,2023
Minithumbup
claim your profile
Jonathan
By: 'RD'
Jul 31,2023
0 people found
this helpful
Jonathan Pearson. It been a pleasure liaising with Jonathan Pearson, who is friendly, kind, thoughtful and yet extremely professional. I first spoke to Jonathan regarding a property to rent in London a few weeks ago. That particular property did not work out for me and ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“The experience of moving to Royal Wharf was m......”

Share on :
Jul 25,2023
Minithumbup
claim your profile
Fern
By: 'Talal Alhindi'
Jul 25,2023
0 people found
this helpful
The experience of moving to Royal Wharf was made a pleasant one with Fern helping & guiding me through everything at any given time. The Landlord being as kind of a person as she is was just cherry on top. Many thanks to everyone. Cheers....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:31 AM 17/09/2019 by heather heather

Awards won by Life Residential, London E16 2PQ



Get in touch with

Life Residential

Branch - Royal Wharf, London, E16

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn