100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Feb 10,2012
Feb 10,2012
1
people found
this helpful
this helpful
Absolutely disappointed with the very poor service in the Mortimer office, the man roger who dealt with us was rude and very unprofessional .when we had the viewing he knew nothing about the property, he said they would phone the landlord for answers and phone us. Heard nothing went in the next day he said he knew nothing and the day after that we went in again and he still knew nothing. Had to find out the information from the landlord myself. Landlord had a meeting with the estate agents and roger still failed to call us after he said he would. This is not the first time we have had rubbish service from the same man and its such a shame that the property we really want to rent is being dealt with sansome and George.
What agent could do to change your mind?
Do his job and try to sell us a property like he should, find out all information about a property before trying to rent it.Attached Filesnbsp;
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Latest Reviews
23rd Feb 2016
reviewed by 'Sarah'
22nd Jul 2014
reviewed by 'Pauline'
13th Jun 2014
reviewed by 'Julie'
2nd Jun 2014
reviewed by 'Impressed'
28th May 2014
reviewed by 'A'
27th May 2014
reviewed by 'Maria'
Opening Hours
Address
Sansome & George
1 Aborn Parade 45 West End Road
Mortimer Common,Reading
Berkshire
RG7 3TQ
01189331773
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £322,500 | £650,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 0 | 4 | 0 | 3 | 0 | 0 | 2 |
Areas covered
- RG7
- Mortimer
- Spencers Wood
- Burghfield Common
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Overall
Latest Properties
No Properties
Feb 23,2016
Feb 23,2016
0
people found
this helpful
this helpful
As first time buyers of a property being sold by Samson and George, my partner and I had a very positive experience with the sellers agent, Nicholas Smirthwaite. Nick was always professional, friendly, and gave sound advice throughout the whole process. We never felt like ...
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Comment on agent fees
I think Nick earns his fees.
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Jul 22,2014
Jul 22,2014
0
people found
this helpful
this helpful
It took 12 months to sell my house but at all times Nick was very kind and helpful. He remained positive when I felt negative and managed to cheer me up when I thought that the house would never sell. He never once pressurized me and ...
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Comment on agent fees
No one likes paying stamp duty or estate agent fees but in my case it took such a long time that Nick earned his fees!!!!!!
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Jun 13,2014
Jun 13,2014
1
people found
this helpful
this helpful
I don't write reviews very often and I never thought I would be writing a very positive one about an estate agent. I have to say that the whole experience was positive. Any hitches were instantly resolved and he went the extra mile to keep ...
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Jun 02,2014
Jun 02,2014
0
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Our apprehensions about selling our house were soon dismissed after meeting with Nicholas Smirthwaite. We were right to be positive. I can't believe we are saying this about an Estate Agent, but he has been nothing but outstanding. He was always punctual for the viewings, ...
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May 28,2014
May 28,2014
0
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I'm not a fan of Estate Agents. I think I have most people's attitude that it's a lot of money for what? But let me tell you of our experience with the sale of our house in Burghfield Common.
It went onto the market in 2012 ...
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May 27,2014
May 27,2014
0
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Simply the best!
I have just moved into a new house in Mortimer after a searching for almost a year.
Throughout that year I have been dealing with Nick Smirthwaite - not only has he helped me find the 'right house' but he also helped ...
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May 26,2014
May 26,2014
0
people found
this helpful
this helpful
Having just bought through Sansome and George Mortimer, we found the agents there (in particular, Nick) to be friendly, courteous, and very helpful. While we were looking for a new house, they kept us posted as to properties they thought we would be interested in. ...
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Mar 02,2014
Mar 02,2014
0
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Very professional service from start to end. Always sorted out any problems very promptly and worked hard on behalf of the tenant. Very amiable staff who paid attention to detail and had a practical and realistic approach. Would recommend the Mortimer Branch to all those ...
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Oct 20,2013
Oct 20,2013
0
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Do not touch them !!!! Instructed them to sell our house in July - over promised but under delivered , managed to produce one unprofessional external photo of our property in four months but no floor plan - persuaded us to sell it for £30 k under their ...
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Feb 10,2012
Feb 10,2012
1
people found
this helpful
this helpful
Absolutely disappointed with the very poor service in the Mortimer office, the man roger who dealt with us was rude and very unprofessional .when we had the viewing he knew nothing about the property, he said they would phone the landlord for answers and phone ...
read full review
read full review
What agent could do to change your mind?
Do his job and try to sell us a property like he should, find out all information about a property before trying to rent it.Attached Filesnbsp;
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Jul 20,2010
Jul 20,2010
0
people found
this helpful
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Absolutely terrible customer service. As I walked into the mortimer office, neither of the two people in the office acknowledged me. I tried to arrange a viewing and was told that they just needed to make a call. I did not hear anything and called ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 3:08 PM 23/02/2016 by Nicholas Smirthwaite
