83% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
38% lettings fee satisfaction
Apr 21,2016
Apr 21,2016
3
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this helpful
this helpful
There are many issues I experienced whilst living at one of Tigers properties and wouldn't like anyone else to go through what my housemates and I did therefore, I am writing this review. The sheer amount of stress and anger Tiger had caused us was disgusting and unprofessional. I've had to cut my tenancy short and luckily found someone to take over my tenancy (poor guy). I really would be sat writing this review for a good few days if I listed every issue we had with the agency/house however, I simply do not want to waste my time and effort so I shall make this as brief as possible. DO NOT RENT A PROPERTY WITH THIS AGENCY. There you go, in 8 words. I realize this is a little too brief and should probably make you aware of some of the issues:
1.) The agents are rude with bad attitudes. Whenever we rang about maintenance issues they were short with us and took their time to sort the problems out
2.) Weren't provided with a black bin for the WHOLE of the time I lived in the house and the tenants still don't have one now after asking every week since November! We literally had to pile up our rubbish in the garden, disgusting!
3.) When the lock on the front door broke, this wasn't seen as a priority and took Tiger a couple of days to come round. We had to sleep knowing that we weren't safe in our own house!
4.) Not being able to shower for longer than 1 minute. Took the agency two weeks to come round to sort out the showers and the drain blockage outside the house
5.) Mice – they put poison down in the house and we were waking up to find dead mice dotted around the place
6.) Mould, everywhere!
7.) Tried to charge me £200 as I had a cat living there for two weeks. Okay, this was a breach of my contract as no pets were allowed but they tried charging me £200 for an allergy clean! When I asked for a quote they couldn't provide me with one which then led me to believe they were trying to scam me (which was the case). I was then charged a mere £41 (one fifth of the original asking price) for the clean when I asked for a new quote.
8.) Took me a week to receive my deposit back as they were trying to charge me for issues within the house which were nothing to do with my housemates or me, please note just like any agency/landlord they do try their hardest to keep your deposit so act fast!
9.) Slamming the phone down on you, totally unprofessional and a disgrace
10.) At the beginning of the tenancy, the oven broke! This was not seen as a priority and we had to go a couple of weeks without being able to cook our food
11.) Not getting notice given when there were house viewings, agencies walked in to the property without knocking and without notice. One of the agents then tried calling us liars
The fact of the matter is, Tiger are a disgrace and treat students with disrespect. Throughout your time of being a student agencies and landlords will try to walk all over you, Tiger especially are an agency which I would advise everyone to steer clear of. I've actually never experienced anything like this. A couple of my housemates (given the choice) would love to move out of this property however, they're still stuck in this dump and will probably have to stay there until the tenancy ends. The only one good thing I have to say about Tiger is that… oh, no there's nothing.
Just to let you all know, I had to give at least one star on this review. If I had the choice, I wouldn't have given one eighth of a star
1.) The agents are rude with bad attitudes. Whenever we rang about maintenance issues they were short with us and took their time to sort the problems out
2.) Weren't provided with a black bin for the WHOLE of the time I lived in the house and the tenants still don't have one now after asking every week since November! We literally had to pile up our rubbish in the garden, disgusting!
3.) When the lock on the front door broke, this wasn't seen as a priority and took Tiger a couple of days to come round. We had to sleep knowing that we weren't safe in our own house!
4.) Not being able to shower for longer than 1 minute. Took the agency two weeks to come round to sort out the showers and the drain blockage outside the house
5.) Mice – they put poison down in the house and we were waking up to find dead mice dotted around the place
6.) Mould, everywhere!
7.) Tried to charge me £200 as I had a cat living there for two weeks. Okay, this was a breach of my contract as no pets were allowed but they tried charging me £200 for an allergy clean! When I asked for a quote they couldn't provide me with one which then led me to believe they were trying to scam me (which was the case). I was then charged a mere £41 (one fifth of the original asking price) for the clean when I asked for a new quote.
8.) Took me a week to receive my deposit back as they were trying to charge me for issues within the house which were nothing to do with my housemates or me, please note just like any agency/landlord they do try their hardest to keep your deposit so act fast!
9.) Slamming the phone down on you, totally unprofessional and a disgrace
10.) At the beginning of the tenancy, the oven broke! This was not seen as a priority and we had to go a couple of weeks without being able to cook our food
11.) Not getting notice given when there were house viewings, agencies walked in to the property without knocking and without notice. One of the agents then tried calling us liars
The fact of the matter is, Tiger are a disgrace and treat students with disrespect. Throughout your time of being a student agencies and landlords will try to walk all over you, Tiger especially are an agency which I would advise everyone to steer clear of. I've actually never experienced anything like this. A couple of my housemates (given the choice) would love to move out of this property however, they're still stuck in this dump and will probably have to stay there until the tenancy ends. The only one good thing I have to say about Tiger is that… oh, no there's nothing.
Just to let you all know, I had to give at least one star on this review. If I had the choice, I wouldn't have given one eighth of a star
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Apr 30, 2016
To be honest, I didn't see the point in making a complaint. I made so many complaints when I was living there, but nothing got sorted, what's the point in making a complaint now? All I want to do is warn people to not rent a property with you. Let me just say, I had nothing to do with any of the damage in the house (as you know) and do not think it's fair how my other housemates and I were treated because of this. By the way, that carpet was definitely not new when we moved in, at least a few years old! I hope whoever is thinking about renting a property with this agency reads this review and make the right decision and stay clear! Apr 22, 2016
Hello,Thank you for your recent feedback.
The Tiger team are sorry to hear about your experience with one of our landlord's properties.
We don't have any record of you making a complaint about the service when your notice was handed in. It was mentioned that there was an issue with other tenants setting off fire extinguishers and damaging new carpets. We worked closely with the tenants to ensure that all issues were reported and completed within a reasonable time (usually 24 hours).
As a goodwill gesture we allowed tenants to pay arrears in a payment plan. A cat was being kept at the property which was a breach of the contract, but we ensured that the property was thoroughly cleaned throughout before the next tenants moved in. The charge for this clean was reduced from £200 to £40.
Tiger has ten days to return a deposit and the deposit was returned in four days. Unfortunately not all of the tenants had a mobile number, so we were reliant on the agreement that other tenants would pass on any information.
Thanks again for your feedback but if you would like to discuss this matter further please get in contact with us on [email protected] or call 0161 434 244 and we will be happy to help.
Thank you, the team at Tiger.
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Opening Hours
Address
Tiger Property Partners
722 Wilmslow Road
Didsbury,Manchester
Greater Manchester
M20 2DW
0161 434 2444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 100% | £140,000 | £320,000 |
| Lettings | 67% | 38% | £300 | £2,076 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 9 | 13 | 7 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- M20
- M14
- M19
- SK4
- M22
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
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Jul 24,2018
Jul 24,2018
0
people found
this helpful
this helpful
When we used to deal with both Emma's things were dealt with professionally, swiftly and without a hitch before they left the company. However recently we have handed our notice on a property rented out by Tiger and since this has happened the service we ...
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Comment on agent fees
Standard fees - one months rent up front and a small admin fee - no other costs for maintenance etc.
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Jun 13,2018
Jun 13,2018
4
people found
this helpful
this helpful
Took £90 from me and three housemates for 'agency fees' - i.e., to send us out standard forms they send to everyone that are so badly written I had to reform almost the entire forms for them to even be legible- before telling us we ...
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Comment on agent fees
Horrendous
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Mar 14,2017
Mar 14,2017
3
people found
this helpful
this helpful
I have just come to the end of my tenancy at my 2 bed flat in West Didsbury (so sad to go, but needs must). The flat was superb, and loved being right near Burton Road. My time there has been great and was made more ...
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Comment on agent fees
Really reasonable fees, compared to others who were looking for a ridiculous amount!
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Jan 16,2017
Jan 16,2017
4
people found
this helpful
this helpful
I have honestly never dealt with such an unprofessional group of people. The complete lack of any kind of customer service or respect for paying customers is almost beyond belief.
They adopt an attitude of as long as we get paid then they couldn't care ...
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Comment on agent fees
Not sure what we were actually paying for, we didn't get anything from them so difficult to think of one good thing we got from their fees.
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Jan 16, 2017
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Hi Julia,
Aside from the fact that everybody you can speak to outside your industry agrees that asking someone to pay for one months rent when you don't live at the property is morally wrong, therefore this agreement should have always happened. You have completely disregarded the issues we were reporting to your company for the previous 12 months with absolutely no action taken in regards to the damp and the sofas.
If any of your other tenants go through something similar, I hope you treat th ...
Oct 19,2016
Oct 19,2016
3
people found
this helpful
this helpful
Any students thinking of renting through Tiger Properties I would strongly advise against doing so. My son rented a house with friends whilst at Manchester University and after leaving the property at the end of June it is only in mid October that they have ...
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Comment on agent fees
The fees are probably commensurate with other companies fees.
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Oct 19, 2016
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Good morning, I am sorry you feel this way about Tiger Student Properties. The tenants moved in the day after the old tenants moved out and we made your son and his housemates aware that the house may not be up to scratch but we would do everything we can to rectify the matter ASAP. We stuck to our word and had cleaners in almost immediately and also carried out a full inventory inspection. In regards to your sons deposit, we have not deducted for a new mattress we deducted for a mattress clean ...
Sep 02,2016
Sep 02,2016
3
people found
this helpful
this helpful
Absolutely shocking, rubbish at contacting you back and following through with what they say they will do and houses 100% not up to standard would highly not recommend...
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Sep 02, 2016
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Hello. I am sorry you feel this way about Tiger and myself. I would like to help you with what ever you are unhappy with, however i am unable to do this as i don't know who you are or what property you are relating to. if you could email me or if you would like to discuss this verbally with me i would be happy to help. ...
Apr 22,2016
Apr 22,2016
2
people found
this helpful
this helpful
Shocking treatment. They have taken agency fee for a property that we now discover has vermin for at least three years but they are refusing to return fee. Rude to us the moment they got our money. Don't believe a word of their lies...
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Apr 22, 2016
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Hello,
Thank you for your recent review.
We are sorry to hear about your experience with one of our landlord's properties.
Mice were reported 7th March (PM) and maintenance attended the property 10th March (AM) to apply poison. We kindly asked tenants at the property to keep us up to date with the situation, but we haven't had any further correspondence. We are unclear about the comment that vermin have been in the property for the previous three years as the current tenants have only b ...
Apr 21,2016
Apr 21,2016
3
people found
this helpful
this helpful
There are many issues I experienced whilst living at one of Tigers properties and wouldn't like anyone else to go through what my housemates and I did therefore, I am writing this review. The sheer amount of stress and anger Tiger had caused us was ...
read full review
read full review
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Apr 30, 2016
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(2)
To be honest, I didn't see the point in making a complaint. I made so many complaints when I was living there, but nothing got sorted, what's the point in making a complaint now? All I want to do is warn people to not rent a property with you. Let me just say, I had nothing to do with any of the damage in the house (as you know) and do not think it's fair how my other housemates and I were treated because of this. By the way, that carpet was definitely not new when we moved in, at least a few ye ...
Feb 19,2016
Feb 19,2016
1
people found
this helpful
this helpful
A breathe of fresh air, honest staff, lovely office, made me fell that they cared. Very happy with service so far...
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Comment on agent fees
Very good
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Jan 22,2016
Jan 22,2016
4
people found
this helpful
this helpful
what can i say... as a student i rented from Tiger with 4 of my friends. I have found all the staff to be friendly, professional and helpful. The maintenance team were always on hand even when we had to call the out of hours helpline ...
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Oct 20,2015
Oct 20,2015
2
people found
this helpful
this helpful
Ryan at Tiger properties provided an excellent service all round. When he came round to give a valuation of my property he was very polite and not in the slightest bit pushy like other estate agents. He did not pressure me at all. Whenever Tiger ...
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Oct 06,2015
Oct 06,2015
2
people found
this helpful
this helpful
My wife and I wanted to sell our house in Heaton Moor and after speaking to most local estate agents, Tiger Property provided us with the best service at the most competitive rate. They were brilliant from start to finish and would highly recommend them ...
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Sep 21,2015
Sep 21,2015
1
people found
this helpful
this helpful
Rented as a student with 5 friends. Absolutely awful. The house was filthy with lots of things not working. We had to phone constantly at the start of the tenancy to get things fixed. There were damp
patches in three bedrooms and huge cracks on the ...
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Sep 11,2015
Sep 11,2015
2
people found
this helpful
this helpful
I have dealt with lettings agents in the Manchester area for 12 years now and Tiger Property Partners are way above the rest in relation to customer service and assistance.
As a woman living alone it is a comfort to know you are dealing with the ...
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Jun 17,2015
Jun 17,2015
2
people found
this helpful
this helpful
Tiger provided a good valuation, an attractive brochure
and attended viewings at unsociable hours.They also
Held an open day for the property to create even more
Interest and kept in regular contact with any offers and updates
On the sale of the property.I ...
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Comment on agent fees
Very competitive
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Apr 29,2015
Apr 29,2015
2
people found
this helpful
this helpful
Tiger Property Partners have recently sold my parents home. From the valuation we felt that Ryan had the drive and determination to help us sell, we felt confident in his knowledge and instructed Tiger Properties to sell the family home. At the valuation Ryan advised ...
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Comment on agent fees
The fees were excellent, the amount of work put into this sale was incredible and totally worth every penny.
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Apr 15,2015
Apr 15,2015
2
people found
this helpful
this helpful
I let my property with Tiger and they were the most competitively priced in Didsbury. I always receive the best personal service which gives me peace of mind. I disagree with some of the tenant comments about Tiger as the issues are most likely with ...
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Mar 25,2015
Mar 25,2015
2
people found
this helpful
this helpful
Sold a house through Tiger and we were very pleased with their customer service. We were kept well informed throughout the sale process and they showed excellent attention to detail. An example of this being when Ryan returned to the property to take further photographs ...
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Comment on agent fees
Very good value for money.
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Mar 01,2015
Mar 01,2015
2
people found
this helpful
this helpful
Sold my house in Didsbury with Tiger. Very good customer service and communication throughout the sale process and excellent price for sale fees. Knowledge of market prices could have been better but perhaps expected with a new agent. Overall would recommend....
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Jan 27,2015
Jan 27,2015
2
people found
this helpful
this helpful
AVOID LIKE THE PLAGUE.
Firstly, I think anyone reading this should consider the sporadic 5 star to 1 star reviews, the former which were probably written by the agency themselves. Secondly, do not believe any promises they make to "renovate" their disgusting houses
After putting our deposit ...
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Comment on agent fees
‚£80 a week each for five people in such an awful house is horrendous
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Oct 31,2014
Oct 31,2014
2
people found
this helpful
this helpful
During the Summer months as myself and my future housemates had started paying half-rent as an extortionate "retainer fee" over the property (but not allowed to live there), the staff at Tiger Properties opened up an electricity and gas account in our names with E-ON. ...
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Comment on agent fees
Too much.
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Oct 24,2014
Oct 24,2014
1
people found
this helpful
this helpful
fantastic customer service, made the whole process very easy, always kept me informed throughout. Dealt with both parties fairly.
strongly recommend the fresh approach to estate agency....
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Oct 18,2014
Oct 18,2014
1
people found
this helpful
this helpful
I am writing this review predominantly to warn people that Tiger Properties will try to rip them off and will treat them awfully as tenants.
I rented with them in my third year and have badly regretted it. Please do not put yourself in the ...
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Nov 02, 2014
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We the former tenants of aforesaid house are disappointed to read your reply and are confused at parts of your statements that seem entirely aimed towards trying to disclaim statements that are entirely true.
We notice you have entirely ignored the parts of health-hazardous mould on the walls which Tiger agreed to fix PRIOR to use moving in and besides painting over the wall twice - was left entirely in the same state it was before. Further that you tried to charge us for multiple things e.g ...
May 16,2014
May 16,2014
2
people found
this helpful
this helpful
Awful. Have continually ignored problems since the start of the tenancy, which have then escalated into bigger problems. Take a painfully long time resolving any maintenance issues, and that's only if you continually ring them until they have no choice but to fix them - ...
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What agent could do to change your mind?
Take their tenants seriously, stop passing the jobs around the office and instead just do their job properly!Attached Filesnbsp;
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May 17, 2014
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Dear fellowza,
First of all I'm really sorry that you've felt it necessary to put this bad review of us on Allagents. Everything regarding the maintenance of your apartment you state is true and usually the causes of damp mould in student rented properties like yours are exactly as I stated, so I did visit your apartment personally and spoke to you about this a few weeks ago.
What none of us was aware of however - and something we've only learnt about in the last few days - is that the water m ...
May 16,2014
May 16,2014
1
people found
this helpful
this helpful
In reply to 'fellowza's review: I have also rented a property through Tiger since September and have found the service they provide to be a brilliant one. They have always been efficient and effective with sorting our maintenance issues and we have never had any ...
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Feb 26,2014
Feb 26,2014
4
people found
this helpful
this helpful
in a nutshell tiger properties are a sales team, praying on students that have little prior knowledge of renting properties and exploiting them thoroughly!
in our experience tiger have been horrendous, to name a few of the many problems we have had in this house ...
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What agent could do to change your mind?
take the problems we have seriously instead of just saying its on the system we will be with you by next week when you know fully well you wont. when people move in to your property's give them an induction on how to use things and where everything isAttached Filesnbsp;
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Dec 10,2013
Dec 10,2013
4
people found
this helpful
this helpful
We rented a property from Tiger Properties Partners for seven years and they were excellent letting agents. They were prompt to deal with any queries we had and sorted out problems with the house as soon as possible. They were really helpful, getting us settled ...
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Nov 27,2013
Nov 27,2013
4
people found
this helpful
this helpful
I rented a very nice 2 bed 'professional' apartment in Didsbury until recently and I really liked the staff at Tiger Property Partners. They were genuine and honest and I had no dramas, Didsbury is a great area to live and if I hadn't needed to ...
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Nov 21,2013
Nov 21,2013
6
people found
this helpful
this helpful
I was a tenant last year in one of the houses that Tiger Properties manage in Fallowfield and I found them to be great. They were very fair with me and my student housemates and if anything did go wrong with the house they fixed ...
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Oct 28,2013
Oct 28,2013
6
people found
this helpful
this helpful
As a tenant of Tiger I have always found them to be kind, helpful and completely on my side. I have a great landlord and Tiger have never been difficult to contact even at the weekend.
I would not hesitate to recommend them in any ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Contact the office
Last updated at 9:03 AM 22/04/2016 by Stuart Matthews
