Sutton, SM2
2.9/5, 26 reviews
54% recommended
100% lettings valuation accuracy
40% lettings fee satisfaction

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“Horrible experience with agency!!! We rent a house with them ......”

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Apr 18,2016
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Natalie
By: 'Adam'
Apr 18,2016
3 people found
this helpful
Horrible experience with agency!!! We rent a house with them and in the moment we paid deposit they and give the notice to previous landlord they stop care. No answers for a calls< several; times we try to contact them regarding date moving in new property, keys and changing contract >, Left several messages - never called back.. We asked about direct debit and three times we brought our details to agency and still after we noticed the rent wasn't taken at the end we had to bring money and pay in office. Anything they promised hasn't been done, agent who we deal with have an amnesia saying i don't recall, agent we dealt with its all the time busy and away, and the people in the office asking to leave telephone number and will comeback, Obviously never did, saying we are extremely busy. That was the first and last time we ever deal with barnard marcus. And anyone who will ask for opinion will hear about our experien with them. Highly not recommend, unless you are ready for stress in dealing with them.
What agent could do to change your mind?
Fee supposed to be knocked down as that was one of the promise from agent. That didn't happens. And as a agency till too much for service provided.
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Comment on agent fees
Fee supposed to be knocked down as that was one of the promise from agent. That didn't happens. And as a agency till too much for service provided.
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Latest Reviews

View all Reviews 26
2nd Jan 2024
reviewed by 'Mike'
“He is a nice agent responsible for answering clients questions very wellResponsive to my question promptly...”
8th Jan 2023
reviewed by 'Ann'
“I want to give a shout out to Sophie Williams in the letting department who was very helpful with the ......”
6th Jan 2023
reviewed by 'Aggeliki'
“I’m very satisfied with the service from Sophie Williams, she was very very helpful and she made everything much ......”
3rd Oct 2022
reviewed by 'Beata'
“Thank you Alex for being very helpful and professional.You have always been there to answer all my queries and ......”
28th May 2019
reviewed by 'Anyone'
“I called the Sutton branch to ask them to remove one of their boards which was lying on the ground ......”
25th Jan 2019
reviewed by 'Sold'
“We recently sold our house through Barnard Marcus Sutton. This was a difficult sale for many reasons, the staff were ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Barnard Marcus
9 Station Parade
Sutton
Greater London
SM2 5AD
0208 6438245

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 40% £750 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 3 6 4 0 2 0 3 5
Areas covered
  • SM1
  • SM2
  • SM3
  • SM4
  • SM5
  • SM6
  • SM7
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“He is a nice agent responsible for answering ......”

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Jan 02,2024
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By: 'Mike'
Jan 02,2024
0 people found
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He is a nice agent responsible for answering clients questions very well Responsive to my question promptly...
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“I want to give a shout out to Sophie Williams......”

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Jan 08,2023
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Sophie
By: 'Ann'
Jan 08,2023
0 people found
this helpful
I want to give a shout out to Sophie Williams in the letting department who was very helpful with the questions I had about the rental process regarding my daughter, we have never rented before so were feeling hesitant, however after speaking with Sophie We ...
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“I’m very satisfied with the service from Soph......”

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Jan 06,2023
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Sophie
By: 'Aggeliki'
Jan 06,2023
0 people found
this helpful
I’m very satisfied with the service from Sophie Williams, she was very very helpful and she made everything much easier for me. Definitely recommend her as a agent. Thank you very much Sophie...
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“Alex- Sutton branch...”

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Oct 03,2022
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Alex
By: 'Beata'
Oct 03,2022
0 people found
this helpful
Thank you Alex for being very helpful and professional. You have always been there to answer all my queries and I have been kept informed throughout the process. I would highly recommend your company to other potential buyers....
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“Terrible follow through...”

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May 28,2019
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By: 'Anyone'
May 28,2019
0 people found
this helpful
I called the Sutton branch to ask them to remove one of their boards which was lying on the ground for months outside of my flat block. They promised to remove "in a couple of days". Two weeks passed. I called again. The lady told ...
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“Property Sale...”

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Jan 25,2019
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By: 'Sold'
Jan 25,2019
1 people found
this helpful
We recently sold our house through Barnard Marcus Sutton. This was a difficult sale for many reasons, the staff were all very patient and accommodating. Viewings were carried out when I was not there as requested and I was always kept up to date with ...
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Comment on agent fees
Although higher than other agents fees I felt that I got my moneys worth with the customer service I received.
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“Property Sale...”

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Jan 25,2019
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By: 'Sold'
Jan 25,2019
1 people found
this helpful
We recently sold our house through Barnard Marcus Sutton. This was a difficult sale for many reasons, the staff were all very patient and accommodating. Viewings were carried out when I was not there as requested and I was always kept up to date with ...
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Comment on agent fees
Although higher than other agents fees I felt that I got my moneys worth with the customer service I received.
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“Agent Clerk...”

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Dec 20,2018
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By: 'Max'
Dec 20,2018
0 people found
this helpful
I have recently moved to Sutton with help of barnard marcus. Everything went smooth except their inventory check that has been conducted. The clerk did not check scuff marks on the walls, dirty and damaged blinds throughout the property, broken window and strong smoke odour ...
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Comment on agent fees
It absolute rubbish what they ask for and what they actually do.
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“From start to finish, our contact with both Elliot and ......”

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Dec 03,2018
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Julie
By: 'Mr'
Dec 03,2018
0 people found
this helpful
From start to finish, our contact with both Elliot and Julie has been a positive experience. My husband and I have found them both to be very professional and have kept us updated throughout the process of buying our new house. Both have a lovely ...
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“Shoddy Customer Service...”

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Jul 24,2018
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By: 'Paulinetaff'
Jul 24,2018
7 people found
this helpful
Having moved from Cubitt & West for bad managing of our sale, we moved to a very enthusiastic Barnard Marcus even though my friend had a bad experience with them and advised me against it. I was assured by Scot that the old staff had been ...
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Comment on agent fees
Fees are in line with some of the other agents.
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By: CS Hook
Jul 26, 2018
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Totally disorganised, unprofessional shower of shop assistants in suits ! Avoid at all costs . They don't even lie well when covering for each other pretending to be out of the office.. .you can hear them discussing excuses on the phone . Do yourself a huge favour and use a real agent with knowledgeable staff even if it costs more . This lot are hopeless and lose you money ! ...

“Elliott was fantastic - from start to finish. Sold my ......”

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Mar 15,2018
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Elliott
By: 'Sandy'
Mar 15,2018
2 people found
this helpful
Elliott was fantastic - from start to finish. Sold my mothers property within two weeks, professional at all times, would definitely recommend or use again. Thank you Elliott for all your hard work and also the team at Sutton, Surrey....
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Comment on agent fees
Good
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“An extremely unorganised agency who does not care about tenants. ......”

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Jan 04,2018
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By: 'Laura'
Jan 04,2018
6 people found
this helpful
An extremely unorganised agency who does not care about tenants. We had to wait almost 2 months for a deposit release for no valid reason (other than what the agent told us 'because the landlord is not happy with the quality of the check out report'). ...
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By: Sergio
Jan 04, 2018
View all comments (1)
Hi Laura, I totally agree with your statement. They are extremely unorganised and don't care about tenants. I've made a formal complain at the beginning of my tenancy and one of the answers I've got from them is that they don't work for the tenants, but for the landlords. They have no shame in saying that. This has been my worst rent experience ever. I hope I had never dealt with this company. By the way, we call it Barnard Marcus, but they also call themselves Sequencehomes. This doesn't smel ...

“I had dealings with the Sutton branch and found them ......”

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Oct 07,2016
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By: 'Not'
Oct 07,2016
9 people found
this helpful
I had dealings with the Sutton branch and found them to be both deceitful and incompetent. I will not go into details, but merely state that if you wish to avoid emotional stress and losing money, then avoid this bunch of xxxxxxx!...
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Comment on agent fees
Not applicable
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“Agreed price for property with vendor then tried to force ......”

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Sep 07,2016
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By: 'DumbnDumber'
Sep 07,2016
4 people found
this helpful
Agreed price for property with vendor then tried to force their mortgage advisor down our throats. We already had Mortgage in-place still they asked me to at least speak to them.* I respectfully declined a meeting. I then receive a phone call the next day ...
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Unknown
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By: Dorian Gray
Nov 10, 2017
View all comments (1)
My, oh my - what a familiar story! We had almost the same experience - except it was worse! Firstly they forced their greasy 'mortgage broker' on us, and then they upped the price! So we told them where to go. Do not EVER use this bunch of sharks - they have no ethics and are TOTALLY UNPROFESSIONAL! ...

“Barnard Marcus have always been excellent for both sales and ......”

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Jun 30,2016
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By: 'David'
Jun 30,2016
2 people found
this helpful
Barnard Marcus have always been excellent for both sales and lettings since 2010, a very polite friendly service. we are very pleased...
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“Horrible experience with agency!!! We rent a house with them ......”

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Apr 18,2016
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Natalie
By: 'Adam'
Apr 18,2016
3 people found
this helpful
Horrible experience with agency!!! We rent a house with them and in the moment we paid deposit they and give the notice to previous landlord they stop care. No answers for a calls< several; times we try to contact them regarding date moving in new ...
read full review
What agent could do to change your mind?
Fee supposed to be knocked down as that was one of the promise from agent. That didn't happens. And as a agency till too much for service provided.
Attached Filesnbsp;
Comment on agent fees
Fee supposed to be knocked down as that was one of the promise from agent. That didn't happens. And as a agency till too much for service provided.
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“We had a fantastic experience with Barnard Marcus after having ......”

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Nov 07,2014
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Maxime
By: 'Happy'
Nov 07,2014
5 people found
this helpful
We had a fantastic experience with Barnard Marcus after having such a terrible experience with Cubitt & west in Sutton. This was our first time selling and going through a divorce and it is normally a stressful process but I feel the moment Barnard Marcus took ...
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Comment on agent fees
I believe that you get what you pay for, I feel I paid a fair fee and had the best service and price!
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“Truly awful experience with Barnard Marcus Sutton office. They found ......”

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Dec 06,2013
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By: 'Serif'
Dec 06,2013
5 people found
this helpful
Truly awful experience with Barnard Marcus Sutton office. They found a flat in sm2 with the price of £1050.00 per month and asked they if we can reduce to 1000 they said we will look at it, instead of looking to reduce they increase to £1100(reason other ...
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“I mainly dealt with Billy and Zak. They were both ......”

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Nov 14,2013
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Billy
By: 'Irene'
Nov 14,2013
3 people found
this helpful
I mainly dealt with Billy and Zak. They were both very polite, helpful and very respectful when they had viewings in my property. Billy was the one that found me the tenant, he was very efficient and kept me up-to-date with everything. I would recommend ...
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“I had lots of questions regarding advice on fees and ......”

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Nov 11,2013
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Natalie
By: 'Mr'
Nov 11,2013
1 people found
this helpful
I had lots of questions regarding advice on fees and what lettings package would work for my first lettings property. Natalie helped explain to me what requirements I would need to be a Landlord and understood my financial requirements and I was able to pick ...
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“Excellent customer service. Arranged short notice viewings, was prompt, smartly ......”

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Oct 29,2013
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By: 'Mr'
Oct 29,2013
1 people found
this helpful
Excellent customer service. Arranged short notice viewings, was prompt, smartly turned out and courteous throughout all viewings. To the point of dropping me off at a viewing with another Agent after I had viewed the last property with him. All staff were polite and helpful, ...
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By: Billy Goode 'Barnard Marcus'
Oct 30, 2013
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Hi George, thanks so much for your kind words. I'm glad you enjoyed our service and I would like to wish you the very best with your move. ...

“Truly awful experience with Barnard Marcus Sutton office. They recommended ......”

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May 04,2013
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By: 'Chas'
May 04,2013
7 people found
this helpful
Truly awful experience with Barnard Marcus Sutton office. They recommended a tenant, who paid no more rent after moving in. He changed the locks. Barnard Marcus were a complete let-down, and offered no support or help. We eventually got him evicted through our own efforts. ...
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What agent could do to change your mind?
Provide even a glimmer of a professional service!!!!!!
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“First time moving out for myself and partner so had ......”

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Jan 14,2013
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By: 'Deborah'
Jan 14,2013
4 people found
this helpful
First time moving out for myself and partner so had no idea of what to expect from estate agents. Through finding a new home through another agent we realised how incredibly awful this estate agent was and this branch. No communication whatsover. No reassurance. Couldn't ...
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“I was thinking of using them to sell my property ......”

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Dec 17,2012
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By: 'Basil'
Dec 17,2012
8 people found
this helpful
I was thinking of using them to sell my property so I called them as a ¢â‚¬Ëœprospective buyer' to see how they would deal with a buyer. The person I needed to speak to regarding my chosen property was not available, so I left my ...
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What agent could do to change your mind?
Simple answer to this ¢â‚¬â€œ return calls.
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By: Patrick
Feb 19, 2016
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I sympathise greatly. We almost bought a property through this agent. I say 'almost' because they fooled us around so much that we eventually lost the house, after having spent hundreds already on lawyers fees. Do yourself a favour and AVOID this bunch of amateurs And charlatans - especially the sleazy 'mortgage broker' who has the ethics of a slug! ...

“We had a nightmare experience with this agency and their ......”

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Mar 30,2012
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By: 'Denis'
Mar 30,2012
13 people found
this helpful
We had a nightmare experience with this agency and their employee Guy in particular. We had three weeks to move from Yorkshire to Sutton and we pre-arranged with Guy to view properties on a weekend (the only time we could both make it to London). ...
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What agent could do to change your mind?
We had a nightmare experience with this agency and their employee Guy in particular. We had three weeks to move from Yorkshire to Sutton and we pre-arranged with Guy to view properties on a weekend (the only time we could both make it to London). One can imagine how much we spent on trains and the hotel in London to be there that weekend. It all started well - we were shown a property that we loved, we signed all necessary paperwork in their office and agreed on our moving date...BUT...while we were still on the train to the hotel, Guy rang us and informed that the landlord of this flat did not in fact own the property and he asked the agency to look for tenants while he was doing his paperwork. We were not informed about that by Guy when we first saw the place and when we signed all the documents. Nevertheless, Guy asked us not to worry and promised to sort it our for us. After not hearing from him for a week after that weekend, we started chasing him on the phone but he would just ignore our calls for TWO DAYS (he would either be on the phone, with another client, or in training). We then just rang one of his colleagues, who told us that there was no way we could get the property by the date we needed (and we have a feeling that Guy new about that all the way through). They did not take the admin fee, but they wasted our time and money for our trip. Guys treated us very unprofessionally and we would NEVER go with this agency again.
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“Simply rented me a property which is falling apart. Basically ......”

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Jun 28,2010
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By: 'San'
Jun 28,2010
9 people found
this helpful
Simply rented me a property which is falling apart. Basically heating and the entry phone system is not working at all and left me for two weeks last December with a baby with no heating what so ever. Repeated lengthy letters were sent out informing ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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