WITHOUT PREJUDICE

I no longer work for Connells. HOWEVER, THE ISSUES LISTED APPEAR TO BE PROPERTY MANANGEMENT ISSUES this is a different dept over which I had no control. All complaints were passed to my area manager as is Connells protocol. When the renewal came due the landlord decided to keep the tenants but dis instruct Connells to save the fee. It was the landlord who changed the service to save money, and judging by the condition of the property and his unwillingness to properly deal with the tenants complaints and concerns I think it says more about him than it does about an ARLA member with over 20 years in the industry. I have instructed my solicitor to deal with this matter as I have the emails from the landlord where he instructs connells to switch the service from management. as an aside, reading his 1st paragraph I was amused, please tell me of an agent who is NOT eager to sign up a landlord or indeed one who is not keen to let their property as soon as possible!! As soon as this industry becomes fully regulated we can weed out the cheap landlords and move forward professionally, The deposit was protected by TDS, and the landlord was given this info ( as was the tenant) at commencement of tenancy. If people are going to lie I suggest they do not put it in writing as libel is a serious offence and comes with a monetary penalty. see you in court Ravi.

David Pepper