100% lettings valuation accuracy
40% lettings fee satisfaction
Apr 15,2016
Apr 15,2016
1
people found
this helpful
this helpful
Disgraceful! A very long list of problems with the property, in the 20 months we have lived here we have contacted the agency through e-mails, phone calls and visit's to the local branch in return we have been forgotten and ignored at every turn. The property has been a danger to our health and safety since day one, and none of the problems have been fixed, including the ones we asked to be sorted before we moved in. Now that we are moving out they have impeded our application with another agent, we have paid for a reference which has not been sent out for over a week and when I called they told me that don't understand the problem as it should have been sent the next day, also did not send proof of payment that we specifically asked for due to previous incompetence. However they have processed our end of tenancy agreement... potentially going to make us homeless.
Comment on agent fees
Outrageous fees to move in. Forcing the rent up after our year contract ended, when I refused to pay the extra due to unresolved problems they hiked it up further. Hidden expenses for paperwork that should be included from the application fee, including the audacity to charge us if we were not available for a visitation, but themselves not showing up and the appointment had to be rearranged (losing two days of work ourselves as they couldn't give a rough time)
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
28th Jun 2022
reviewed by 'AL'
28th Sep 2018
reviewed by 'Previous'
12th Dec 2017
reviewed by 'Traysee1972'
10th Aug 2017
reviewed by 'kaylad93'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 40% | £400 | £500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 2 | 5 | 0 | 1 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jun 28,2022
Jun 28,2022
1
people found
this helpful
this helpful
Their incompetence is second to none... Nathan/ Helen were not proactive in seeing to things that were out of place and were promised to be fixed prior to us moving into the property rented, despite several reminders via mails and calls to highlight and stress ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Sep 28,2018
Sep 28,2018
0
people found
this helpful
this helpful
Worst estate agency I've ever used by FAR! You couldn't pay me to rent through them, will never use these guys to rent through again! Charges absolutely extortionate and they charge for EVERYTHING they do. Just got done renting a property through them for 6 months, ...
read full review
read full review
Comment on agent fees
Worst estate agency I've ever used by FAR! You couldn't pay me to rent through them, will never use these guys to rent through again! Charges absolutely extortionate and they charge for EVERYTHING they do. Just got done renting a property through them for 6 months, after numerous mid term calls attempting to arrange viewings!? When I'd only been there for 2 months because they hadn't bothered to check their sytems, they then harrassed me saying I hadn't paid my rent when I had!!! Absolute joke! Then I get an email along the lines of 'great news your landlord has agreed to offer you the property at the same fixed cost for a further term, all you have to do to claim this is pay about £200 in ADDITIONAL admin fees to stay'!!!! I've rented for years and have never ever heard of anything quite like this. Then to top it all off my new estate agent called me last week when they were trying to collect a reference re: me renting through them. THEY ASKED FOR £25 TO GIVE A REFERENCE!!!! Absolutely horrendous, I'd seriously rather be homeless than rent through these ever again.
Was this helpful?
Yes
Yes
Jul 13,2018
Jul 13,2018
1
people found
this helpful
this helpful
I have now let two properties from Bridgfords and after assurances that their abysmal administration would be improved during my second letting I was shocked and bewildered to find that their customer service could reach even greater heights of incompetence. Moving house is frustrating enough ...
read full review
read full review
Comment on agent fees
About as extortionate as the rest, they are no worse in this department than any other landlord however their service has been abysmal which is what has prompted me to write this review.
Was this helpful?
Yes
Yes
Dec 12,2017
Dec 12,2017
1
people found
this helpful
this helpful
From start to finish we were kept upto date with viewings and feedback on our property and within a few weeks our property was rented to tennants. A very friendly service !...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Aug 10,2017
Aug 10,2017
1
people found
this helpful
this helpful
They are useless at getting anything done. They lied to me about all their fees and when it came to paying they changed it all. They expect rent on time but fail to do any repairs on time. I would not recommend them to anyone. ...
read full review
read full review
Was this helpful?
Yes
Yes
May 13,2017
May 13,2017
3
people found
this helpful
this helpful
My mother recently sold her house through Bridgfords Darlington branch. Astronomically high fees for a terrible, lazy, abysmal so called service. Disgusted and dismayed. No stars for this place....
read full review
read full review
Comment on agent fees
Terrible
Was this helpful?
Yes
Yes
Jan 30,2017
Jan 30,2017
2
people found
this helpful
this helpful
The worst agents in Manchester. Never show up on time or ever. They have forgotten that they are service providers. They waste prospective tenants time as well as landlords' time. When the property is not rented eventually the landlord has to reduce the rent. It's ...
read full review
read full review
Comment on agent fees
They don't even turn up for appointments how could anyone state of the fees
Was this helpful?
Yes
Yes
Sep 22,2016
Sep 22,2016
2
people found
this helpful
this helpful
Absolutely disgusting agency!!! When we moved into the property we were renting, we had some plumbing issues.Agency called a plumber,and it was fixed.However,we received a bill later on,which ment we had to pay for the service when why should we? ...
read full review
read full review
Comment on agent fees
Awful and disgusting!
Was this helpful?
Yes
Yes
Jun 08,2016
Jun 08,2016
1
people found
this helpful
this helpful
DO NOT USE THIS ESTATE AGENTS!!!
I have never known a place which such bad customer service and that con you as much.
We rented a flat for a year we complained various times about the damp and that the bathroom had no extractor fan ...
read full review
read full review
Comment on agent fees
A JOKE!!!
Was this helpful?
Yes
Yes
Apr 15,2016
Apr 15,2016
1
people found
this helpful
this helpful
Disgraceful! A very long list of problems with the property, in the 20 months we have lived here we have contacted the agency through e-mails, phone calls and visit's to the local branch in return we have been forgotten and ignored at every turn. The property ...
read full review
read full review
Comment on agent fees
Outrageous fees to move in. Forcing the rent up after our year contract ended, when I refused to pay the extra due to unresolved problems they hiked it up further. Hidden expenses for paperwork that should be included from the application fee, including the audacity to charge us if we were not available for a visitation, but themselves not showing up and the appointment had to be rearranged (losing two days of work ourselves as they couldn't give a rough time)
Was this helpful?
Yes
Yes
Oct 27,2015
Oct 27,2015
0
people found
this helpful
this helpful
Arranged a view in Darlington. Travelled all the way here to be told someone should have called me to cancel. No call received then trying to contact the office back no one would answer the phone. Eventually got refunded my petrol costs.
Just now learned ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 08,2014
Mar 08,2014
4
people found
this helpful
this helpful
Useless. Waste of time. Dont have a clue how to " fully manage" a property. Just want your money what else is involved. Never use this company again....
read full review
read full review
What agent could do to change your mind?
Where do i start..... Took them weeks to change over my bank details for rent payment, still send out invoices and statements to my old address even after numerous emails, phone calls to the office who always tell me that the computer systems are down and so cant look at my details or change them. Three emails sent 2 weeks ago with my new contact details on and suprise suprise they are still calling my ex. Useless!! Never go with this company.....Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
