Focus Residential
Slough, SL1
4/5, 89 reviews
75% recommended
92% sales valuation accuracy
93% sales fee satisfaction
100% lettings valuation accuracy
94% lettings fee satisfaction

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“We were looking to sell a property which we had ......”

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Apr 11,2016
Minithumbup
By: 'Glendane'
Apr 11,2016
0 people found
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We were looking to sell a property which we had rented out for ten years and was not in an area we know well. We approached six agents using Zoopla and after discussing the prospective transaction, we rejected all of the corporate agents and had more detailed discussions with two locally-owned agencies.

Scott Morland of Focus were clearly head and shoulders above any of the others in his local knowledge and his approach to dealing with the matter. His valuation was realistic and later proved to be spot on. We made an arrangement and hoped that the back up services and staff at his office would prove to be up to the standard he set.

I'm pleased to say that the transaction could not have gone more smoothly. Aaron and Scott ensured that pressure was applied where necessary, mostly without any prompting from us, to ensure that the transaction was completed in the 2015-2016 tax year as this would be advantageous to ourselves.

I'm pleased to report that, thanks to the people at Focus Residential and despite problems caused by the bucket shop solicitor's firm acting for the purchasers, the transaction was completed on the last day of the financial year.

As far as Focus was concerned, cooperation and communications were both excellent.
In short, we could not have had better service.
Comment on agent fees
A very reasonable fee was quoted providing that the service would prove to be excellent and it certainly was. Proof if any were needed that cutting corners ( like, for example, using celebrity-promoted internet estate agents ) is not a good idea : As in everything else in life, you get what you pay for.
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Latest Reviews

View all Reviews 89
29th Nov 2024
reviewed by 'Ashish'
“Would highly recommend everyone to use Focus for Lettings and Sales. I have been letting with Focus from last 10 years. ......”
5th Jan 2024
reviewed by 'Kenza'
“We want to share our extremely positive experience as tenants working with Katy Lyne from Focus Residential. Katy stands out ......”
12th Sep 2023
reviewed by 'Claire Louise Parker'
“Aaron Smith was an outstanding estate agent going above and beyond to support me to sell my house. Really fantastic ......”
7th Mar 2023
reviewed by 'Mrs Davies'
“Focus Residential has helped in securing my family accommodation.It was like a merage at first but it all became ......”
15th Oct 2022
reviewed by 'Ranu'
“Had a bad experience with Focus. They have booked viewing for a property a week in advance. When i called ......”
26th Feb 2022
reviewed by 'Adrian ALEXANDRU'
“We've dealt with Focus Residential during a very uncertain time for us: sold current property, new property not yet available. ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Focus Residential
16 Windsor Road
Slough
Berkshire
SL1 2EJ
01753770090

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 93% £147,950 £435,000
Lettings 100% 94% £530 £1,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
20 1 25 20 16 0 4 0 2 1
Areas covered
  • SL1
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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NAEA ARLA NALS TPOS Sales TPOS Lettings TDS
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Nov 29,2024
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Katy
By: 'Ashish'
Nov 29,2024
0 people found
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Would highly recommend everyone to use Focus for Lettings and Sales. I have been letting with Focus from last 10 years. Never had any trouble. Would like to especially thank Katy for her proactive nature and always being available for help (in case any needed)....
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“Exceptional Experience with Katy Lyne from Focus Residential as Tenants...”

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Jan 05,2024
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Katy
By: 'Kenza'
Jan 05,2024
0 people found
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We want to share our extremely positive experience as tenants working with Katy Lyne from Focus Residential. Katy stands out for her exceptional responsiveness. Her quick responses to all our requests greatly streamlined the process, demonstrating her commitment to providing quality customer service. Her consistent ...
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“Aaron Smith was an outstanding estate agent g......”

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Sep 12,2023
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Aaron
By: 'Claire Louise Parker'
Sep 12,2023
0 people found
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Aaron Smith was an outstanding estate agent going above and beyond to support me to sell my house. Really fantastic service and would not hesitate to recommend him....
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“Focus Residential has helped in securing my f......”

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Mar 07,2023
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Jade
By: 'Mrs Davies'
Mar 07,2023
0 people found
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Focus Residential has helped in securing my family accommodation.It was like a merage at first but it all became a reality with top notch,speedy,detailed and high standard service I received from Jade Richardson. I’m happy for my new apartment and your ...
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By: Donna Sheppard
Mar 07, 2023
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Thank you Mrs Davies for taking the time to review, it is much appreciated. ...

“Really bad viewing experience...”

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Oct 15,2022
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By: 'Ranu'
Oct 15,2022
0 people found
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Had a bad experience with Focus. They have booked viewing for a property a week in advance. When i called for sharing an email for booking they said they send it closer to the date. Fair enough. But i never got any email. After following ...
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By: Donna Sheppard
Oct 15, 2022
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I am really sorry Ranu, I completely understand your frustration - the property was withdrawn from the market late yesterday and several people had been booked to view it. We had to cancel all viewings by text message. Apologies. ...

“Fair treatment and relentless focus on customer (both the Landlord and prospective Tenant)...”

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Feb 26,2022
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Jade
By: 'Adrian ALEXANDRU'
Feb 26,2022
0 people found
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We've dealt with Focus Residential during a very uncertain time for us: sold current property, new property not yet available. We agreed a Tenancy Agreement - then we had to withdraw as the sale of our current property was delayed; and the mortgage + rent was ...
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“Definitely recommend Focus...”

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Aug 19,2021
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Aaron
By: 'Andrew'
Aug 19,2021
0 people found
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Have just sold my 3 bed house in Windsor and Focus were extremely helpful and professional, they sold my house in Windsor very quickly and kept me updated on a regular basis, both Rinah and Aaron contacted me every week with an update and followed through ...
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“Focus has been helpful and professional...”

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Jun 30,2021
Minithumbup
By: 'Oscar'
Jun 30,2021
0 people found
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Following a few initial issues, Focus has been helpful and professional. They have arranged for work to be carried out quickly....
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“Excellent and professional service, they real......”

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Feb 11,2021
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Jade,
By: 'Manohar'
Feb 11,2021
0 people found
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Excellent and professional service, they really helped me to get a flat in UK on rent when I was outside of UK and ready to help all the time....
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“Focus agency are good agency and I enjoy been......”

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Feb 11,2021
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Jade,
By: 'Tee'
Feb 11,2021
0 people found
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Focus agency are good agency and I enjoy been with them .if have any issue they will send out someone to look at it .?...
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“To appreciate Focus Residential service...”

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Dec 03,2020
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Jade,
By: 'Sylvester'
Dec 03,2020
0 people found
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Hey, I am Sylvester. Staying with my family in Lexington Appartments. I am sincerely thankful to Focus Residential for their prompt support & help. Special thanks goes to Jade Richardson as she was very kind, honest n helpful. I am very happy with the service provided ...
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By: Donna Sheppard
Dec 03, 2020
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Thank you for taking the time to review Sylvester. ...

“Renting...”

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Jun 18,2020
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By: 'Nicola'
Jun 18,2020
0 people found
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Having rented through Focus for a number of years the Lettings team are very professional and are willing to go above and beyond to provide a great service, I never had any problems. I would highly recommend!...
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“Focus residential, has been very helpful thou......”

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May 22,2020
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Aaron
By: 'Mr'
May 22,2020
0 people found
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Focus residential, has been very helpful though out the whole selling process of my property. I would like to recommend any one to Focus residential for their property matters....
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By: Donna Sheppard
Jun 08, 2020
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Thank you very much for taking the time to review. ...

“Renting by Focus...”

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Feb 19,2020
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Jade,
By: 'Vivien'
Feb 19,2020
0 people found
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Focus Residential is a reliable agency. Each time we had an appliances issue in our property, Focus helped us promptly....
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By: Donna Sheppard
Feb 19, 2020
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Thank you Vivien for taking the time to review. ...

“Really good agency...”

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Nov 01,2019
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Kate
By: 'Gedas'
Nov 01,2019
0 people found
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Really good agency. Had no issues, everyone was helpful and responsive to our questions. Thanks Kate for all your help. Deposit was returned in full. Thanks once again....
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By: Donna Sheppard
Nov 04, 2019
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Thank you for taking the time to review, we really appreciate it ...

“Hello Everyone who decide rent property from ......”

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Aug 12,2019
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Jade,
By: 'Zbigniew'
Aug 12,2019
1 people found
this helpful
Hello Everyone who decide rent property from Estate Agent.I like highly recommend Focus Letting Agent, because the procedure when I start renting so easy, and when I got end tenancy, the deposit return I get I only 3 days. But nothing for free, need look ...
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By: Snuggles Wilczynski
Aug 16, 2019
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Thank you for accept my opinion, I was very happy from you service, and if need in future I definitely return to you ...

“Excellent experience throughout...”

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Feb 07,2019
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Katy
By: 'Sahibzada'
Feb 07,2019
0 people found
this helpful
From the viewing through to the point of moving in, the process has been seemless. Staff is really helpful and prompt. Would highly recommend it to anyone looking to move....
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Comment on agent fees
Good
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By: Donna Sheppard
Feb 07, 2019
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thank you for taking the time to review - it is much appreciated ...

“Highly professional and extremely helpful...”

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Feb 03,2019
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Aaron
By: 'Josue'
Feb 03,2019
0 people found
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Aaron was at all time very helpful and always answered promptly. Made everything look easy. Great team and highly recommended....
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Comment on agent fees
The fees are right and they work professionally.
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By: Donna Sheppard
Feb 03, 2019
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Thank you for taking the time to review Josue ...

“Very professional...”

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Jan 30,2019
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Aaron
By: 'Maggie'
Jan 30,2019
0 people found
this helpful
have had a very positive experience with Aaron after a few bad experiences with other estates agents. The Importance of being honest is paramount. The you for selling my apartment in difficult times. Thank you...
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Comment on agent fees
Like always we would prefer it to be less fee
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By: Donna Sheppard
Jan 31, 2019
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Thank you for taking the time to review - we appreciate it. ...

“Katy is very thorough and orifessional...”

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Jan 05,2019
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Katy
By: 'AB'
Jan 05,2019
0 people found
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Professional and thorough. Will go out of her way to try and help. Very good communication skills. Will recommend Focus to anyone....
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By: Donna Sheppard
Jan 05, 2019
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Thank you for taking the time to review - we are very luck to have Katy! ...

“Great agency to rent from...”

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Jan 03,2019
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Dan
By: 'Rafal'
Jan 03,2019
0 people found
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It has been almost six years since we decided to use focus and never had any issues. We can recommend them to everyone who is searching for flat to rent....
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Comment on agent fees
Only one single payment taken upon signing contract no other extra costs which was amazing.
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By: Donna Sheppard
Jan 04, 2019
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Thank you for taking the time to review ...

“Excellent service...”

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Dec 28,2018
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Adrian
By: 'Hawkes'
Dec 28,2018
0 people found
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We have dealt with Focus for both renting and selling our property. All the staff we have had dealings with have been most helpful, from Adrian and Donna in the rental side and Aaron and Rinah for the sales. Even when our sale fell through ...
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Comment on agent fees
Very reasonable. Thoroughly deserved their fees.
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By: Donna Sheppard
Dec 28, 2018
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Thank you for taking the time to review - it`s much appreciated ...

“Great Sales...”

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Dec 20,2018
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Rinah
By: 'Andy'
Dec 20,2018
0 people found
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Rinah & Aaron were responsible for the recent sale of my flat. Their initial estimate was accurate and their updates on progress were regular and kept me involved with any developments....
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Comment on agent fees
The fees charged were what I believe to be standard, the fees are fair and I have no complaints.
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By: Donna Sheppard
Dec 21, 2018
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Thank you for taking the time to review - we do appreciate it ...

“Very helpful and knowledgable...”

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Dec 19,2018
Minithumbup
By: 'Sylwia'
Dec 19,2018
0 people found
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Very happy with the service and all the help we received. We were in the chain and managed to sell our house within 3 working days! This helped us with getting our dream house with no worry that our old house is not sold yet! Please ...
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Comment on agent fees
Good - you pay for what you get though
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By: Donna Sheppard
Dec 21, 2018
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Thank you very much for taking the time to review ...

“*An agency worth recommending!*****...”

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Dec 11,2018
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Donna
By: 'Dominik'
Dec 11,2018
0 people found
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Fully Recommended,Perfect communication, professional approach to the client and full support in case of problems. Thank you very much.!!...
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Comment on agent fees
Good
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By: Donna Sheppard
Dec 11, 2018
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Thank you for taking the time to review. ...

“They managed my property to my full satisfaction and did a wonderful job to sell it for me...”

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Nov 30,2018
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Terri
By: 'Dr'
Nov 30,2018
0 people found
this helpful
They got tenants for my property and did an excellent job in managing it. In 14 years there was no issue at all. Rent was collected on time, fixtures and furniture replacements were carried out promptly. Focus Residential staff Aaron did a fantastic job to sell ...
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Comment on agent fees
Agent fees were normal with any other but the effort was highly satisfactory
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By: Donna Sheppard
Dec 07, 2018
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Thank you Dr Tekie for taking the time to review, best wishes Donna ...

“Excellent Service...”

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Nov 29,2018
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Aaron
By: 'D.Chen'
Nov 29,2018
0 people found
this helpful
Having had my Flat up for sale in Burnham the team really helped with a smooth sale. Really helpful and professional team throughout....
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Comment on agent fees
Very good
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“Great Service...”

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Nov 29,2018
Minithumbup
By: 'S'
Nov 29,2018
0 people found
this helpful
Focus looked after a flat rental and eventually the sale of the property for me. I cannot fault the service they offered - nothing was too much trouble. They made life very easy, looking after repairs and any requests from the tenant, through to liaising ...
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Comment on agent fees
Very reasonable
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“I am writing to express my thanks for the way ......”

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Feb 09,2018
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Katy
By: 'Nikki'
Feb 09,2018
1 people found
this helpful
I am writing to express my thanks for the way Katy has helped me secure my new house in Datchet. From the first meeting, I was so impressed with how professional, yet friendly she was. She has always responded to my emails with utmost efficiency ...
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Comment on agent fees
Fees were fine!
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By: Donna Sheppard
Feb 22, 2018
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Thank you Nikki for taking the time to review, you are right we are very lucky to have Katy! ...

“I had bad experience with this letting agency.firstly when ......”

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Nov 15,2017
Minithumbdown
By: 'Sumair'
Nov 15,2017
4 people found
this helpful
I had bad experience with this letting agency.firstly when agencies ask for fee and documents we consumer provide them with all the documents their fee plus the requested deposite and when it comes to return it all they turn out to be horrible in ...
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By: sumair
Jan 20, 2018
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since donna from focus residential left a response asked me to contact them I have contacted them and she offered to refund £100 from £160 they charged me from my deposit , since that day I have been chasing that refund of £100 till 18 january 2018. I rang quite few times to focus and every time they say they will pass on my message to donna who is actually manager. at last after chasing for months I got part of deposit back on 19 January 18 and rest was kept for cleaning the flat. I will no ...

Vendor Fees

1.5%

Landlord Fees

12%

Tenant Fees

No fees set.
Last updated at 17/03/2023, 3:48 PM by DONNA MARIA SHEPPARD
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:48 PM 17/03/2023 by DONNA MARIA SHEPPARD

Awards won by Focus Residential, Slough SL1 2EJ



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