75% sales valuation accuracy
60% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Apr 07,2016
Apr 07,2016
1
people found
this helpful
this helpful
Had a terrible experience with this letting agency. The staff are very unhelpful. It takes several months to get problems fixed leaving you living in a broken home. They are happy to contact you if they need something but if you need help they ignore you.
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Latest Reviews
6th Jul 2021
reviewed by 'lawrence parker'
18th Apr 2017
reviewed by 'Hannah'
12th Sep 2016
reviewed by 'Sad'
13th Jan 2015
reviewed by 'Jo'
31st May 2014
reviewed by 'claire'
Opening Hours
Address
Martin & Co
Unit C, The Forecourt, 12 Albion Street
Hanley,Stoke on Trent
Staffordshire
ST1 1QH
01782 262880
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 60% | £0 | £0 |
| Lettings | 0% | 50% | £300 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 9 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Estate agents
Latest Properties
No Properties
Jul 06,2021
Jul 06,2021
0
people found
this helpful
this helpful
property agent for a slum landlord .no interest in helping tenants. mould ,damp within the house that had been plastered over. would never use this service again...
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Attachments
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Apr 18,2017
Apr 18,2017
2
people found
this helpful
this helpful
Absolutely disgusting customer service!! Rang at least two times a day just for general information on a flat I was moving into and had no response from the manager Steve for two and a half weeks! When he did contact me back he never once ...
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Comment on agent fees
Bad as I've done there job for them by constantly having to ring myself.
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Sep 12,2016
Sep 12,2016
3
people found
this helpful
this helpful
DO NOT TOUCH WITH A BARGE POLE.
This company is awful, from start to finish. Full of lies and deceit to get your money and hold onto it. They'll take your money, ignore you and then absolutely refuse to hand over any deposit money and ...
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Comment on agent fees
N/a
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Apr 07,2016
Apr 07,2016
1
people found
this helpful
this helpful
Had a terrible experience with this letting agency. The staff are very unhelpful. It takes several months to get problems fixed leaving you living in a broken home. They are happy to contact you if they need something but if you need help they ignore ...
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Jan 13,2015
Jan 13,2015
0
people found
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DO NOT use this estate agents under any circumstances. We moved in and had many issues. A lot of them were 'accidentally' left off the inventory. We then emailed these issues to Martin and Co to update the inventory. Non of these were resolved, no ...
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Comment on agent fees
Sort the issues in the first place. Don't blame issues on us and withhold money. Don't be so rude.
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May 31,2014
May 31,2014
0
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From day 1 no one calls back nothing done since first inspection in january
Just had second inspection with a vile belligerent woman who was intimidating and agressive
I actually recorded threconversation as im going to make a formal complaint about her attitude
Am going to ...
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What agent could do to change your mind?
Improve their service and speak to people with a few manners and drop the attitudeAttached Filesnbsp;
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Apr 05,2014
Apr 05,2014
0
people found
this helpful
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Possibly the most unhelpful letting agent I have dealt with. When they say they'll call you back don't ever expect a call, you will always have to chase them up on the most simple of requests. If you have to chase it up its never ...
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What agent could do to change your mind?
Be able to answer simple enquiries over the phone 9 times out of 10 I get told the person who can deal with my request is away on "training" Actually call back when they say they will!!!!!!!!!!!! This is the most frustrating thing of all Communicate requests to and from the landlord in a reasonable amount of time without me having to chase if up When you say your going to do something, do it!!! For example, sending a email that I have to request 3 times or organising work to a propertyAttached Filesnbsp;
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Aug 19,2013
Aug 19,2013
0
people found
this helpful
this helpful
We have had nothing but trouble with this estate agents. They never do what they say they are goin to do and you have to chase and chase them just to get them to return a call. There is no communication between them and the ...
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Feb 01,2012
Feb 01,2012
3
people found
this helpful
this helpful
Promised to rectify several problems; broken kitchen sink (clearly damaged by previous tenant) and a damp ceiling in master bedroom, caused by removal of flue, chimney etc - this needed painted over.. These people DO NOT respond to emails, are indifferent towards complaints. They just ...
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What agent could do to change your mind?
Communicate quicker, mediate with landlord, don't ostracize your customersAttached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
