0% sales valuation accuracy
67% sales fee satisfaction
50% lettings valuation accuracy
99% lettings fee satisfaction
Apr 02,2016
Apr 02,2016
3
people found
this helpful
this helpful
If your thinking of putting your property on the market think twice about going with HAART.
Massive fees*.
Customer service is the worst I've experienced all very good for the first 14 days once contract is signed and the promises they give you to think your doing the best choice going with them so that they don't loose you as a customer, but after its TERRIBLE . From the day of signing contract takes a big company 3 weeks just to get a board put outside my house with numerous chasing I get different stories and excuses (not forgetting I'm paying for them to advertise my property)Keep chasing for feed back from my viewings as they don't have the the ability to pick up the phone to let me know, but then they say they have a log of calls they made to me YEAH AFTER I KEPT CHASING YOUR OFFICE(keep your records of calls, which I've done, and can say it's more calls made than received from them)
In regards to them arranging the viewings, they let you know the amount of people coming but then what a surprise comes the day of the viewing and no where the amount of people turn up like they said would come and instead of just sitting waiting making the vendor think your waiting for customers they instead go on there personal phone checking social media, oh and not forgetting when you do chase them for feed back they make up the feed back like advised to me from 2 different viewings customers saying exactly the same but not the normal of (price to high or needs work to small)but complete different which I find very hard to believe that 2 different customers on different occasions viewing my property would say exactly the same but not the normal feed back.
Unfortunately now because they are to scared for me to PROOF them that another agency can do a much better job than them they are holding me against there contract and not allowing me to put my property on the market until contract expires.
SO PLEASE THINK TWICE BEFORE GOING WITH THIS AWFUL COMPANY THAT CHARGE BIG FEES FOR THE MOST TERRIBE CUSTOMER SERVICE
Massive fees*.
Customer service is the worst I've experienced all very good for the first 14 days once contract is signed and the promises they give you to think your doing the best choice going with them so that they don't loose you as a customer, but after its TERRIBLE . From the day of signing contract takes a big company 3 weeks just to get a board put outside my house with numerous chasing I get different stories and excuses (not forgetting I'm paying for them to advertise my property)Keep chasing for feed back from my viewings as they don't have the the ability to pick up the phone to let me know, but then they say they have a log of calls they made to me YEAH AFTER I KEPT CHASING YOUR OFFICE(keep your records of calls, which I've done, and can say it's more calls made than received from them)
In regards to them arranging the viewings, they let you know the amount of people coming but then what a surprise comes the day of the viewing and no where the amount of people turn up like they said would come and instead of just sitting waiting making the vendor think your waiting for customers they instead go on there personal phone checking social media, oh and not forgetting when you do chase them for feed back they make up the feed back like advised to me from 2 different viewings customers saying exactly the same but not the normal of (price to high or needs work to small)but complete different which I find very hard to believe that 2 different customers on different occasions viewing my property would say exactly the same but not the normal feed back.
Unfortunately now because they are to scared for me to PROOF them that another agency can do a much better job than them they are holding me against there contract and not allowing me to put my property on the market until contract expires.
SO PLEASE THINK TWICE BEFORE GOING WITH THIS AWFUL COMPANY THAT CHARGE BIG FEES FOR THE MOST TERRIBE CUSTOMER SERVICE
Comment on agent fees
Bad but not paid nothing
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Latest Reviews
7th Dec 2021
reviewed by 'MR F E RABI'
7th Apr 2021
reviewed by 'Raxma'
29th May 2018
reviewed by 'Pawan'
9th Mar 2017
reviewed by 'NJ'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 67% | £0 | £0 |
| Lettings | 50% | 99% | £1,000 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 0 | 0 | 0 | 2 | 0 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 07,2021
Dec 07,2021
0
people found
this helpful
this helpful
Excellent Customer Service from Hassan always been really helpful and flexible in terms of arranging viewing. Also he is very polite, helpful and professional...
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Apr 07,2021
Apr 07,2021
0
people found
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Superb service for Hassan, he's been assisting me and my husband find a home. Always keeping us front of mind and regularly updated us on new listings and any price changes! We've recently visited an option in Northolt and are in further discussions! Highly recommended ...
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Jul 30,2020
Jul 30,2020
0
people found
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About Poonam Saini
Always available. Knows what she's talking about. Enthusiastic and helpful at all times.
She's an asset to the company....
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May 29,2018
May 29,2018
0
people found
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Shannon Baker is very polite,professional and provide excellent customer service,she got us buying a 3 bedrooms home in a great deal as I am Pawan kumar first time buyer she makes it so easy and simple to buy this house.I highly recommend Shannon ...
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Comment on agent fees
Good
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Mar 09,2017
Mar 09,2017
0
people found
this helpful
this helpful
Absolutely astonished at the way we were Spoken down to and the level of disrespect that was thrown our way. The memeber of staff was too busy focusing on where we had a better mortgage offer than helping to explain how the process works and ...
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Mar 10, 2017
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(1)
Hi NJ,
We're very sorry to hear about the experience you had with our Greenford branch, please email in all the details to [email protected] so our help team can investigate this for you.
Regards
Ross ...
Apr 02,2016
Apr 02,2016
3
people found
this helpful
this helpful
If your thinking of putting your property on the market think twice about going with HAART.
Massive fees*.
Customer service is the worst I've experienced all very good for the first 14 days once contract is signed and the promises they give you to think your ...
read full review
read full review
Comment on agent fees
Bad but not paid nothing
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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