Letchworth, SG6
3.3/5, 15 reviews
60% recommended
89% sales valuation accuracy
73% sales fee satisfaction

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“We sold a property in Letchworth last September through Connells. ......”

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Mar 31,2016
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By: 'Cameron'
Mar 31,2016
2 people found
this helpful
We sold a property in Letchworth last September through Connells. Generally they gave the impression that we were low priority. One of the most irritating things was that we constantly had to chase them up because they took ages to get back to us. At one point, after waiting 4 or 5 days for a call back, I was told that Glenn was a very busy man and he didn't have time to get back to everyone. Apparently he neither had time to ask one of his assistants to get in touch. The situation was that we wanted to close the deal quicker than Connells wanted to. I was asking them to contact the buyer to close the deal in August as there was no reason to wait longer, eventually Glenn called me to say he had contacted the buyer and secured an exchange for August.We of course were happy and, as I didn't want to wait an eternity for Connells to pull their finger out, I called the buyer to discuss some details the following day. The buyer told me he had made no agreement for an August exchange.Furious, I immediately called Connells and was told Glenn had gone on holiday and that they were sorry, they couldn't do anything.Shocking behavior. I'm sure he did this to appease me not knowing I was in touch with the buyer. Part of our original agreement was that we would get back the advertising cost of 238 pounds if they sold the property. After 6 months, we've just received that. Steer clear of Connells in Letchworth. Either it's incompetence or deception. Which would you prefer from your estate agent?
What agent could do to change your mind?
Quite cheap and we got exactly what we paid for. In the context of time and irritation, very expensive.
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Comment on agent fees
Quite cheap and we got exactly what we paid for. In the context of time and irritation, very expensive.
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Latest Reviews

View all Reviews 15
26th Aug 2023
reviewed by 'Chris Demetriou'
“Craig Prutton professional efficient and helpful. Always available even on days off....”
26th Aug 2023
reviewed by 'Hazel'
“Just wanted to say how happy I have been with everything to do with Connells with their support for me ......”
19th Nov 2020
reviewed by 'Claire'
“A sensible valuation meant that we got an offer within the first month. That was when Connells really started earning ......”
3rd Dec 2017
reviewed by 'Colin'
“I just bought a property through Connells and would have to commend them on their professionalism and persistence in seeing ......”
15th Sep 2017
reviewed by 'Terri'
“I would just like to say a great big thank you to Michael Cole who managed to secure me a ......”
11th Sep 2017
reviewed by 'S.Leete'
“Excellent service sold and brought through Letchworth branch,Their Free Mortgage Advice was very helpful and used all there services, ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Connells
6 Station Parade
Letchworth
Hertfordshire
SG6 3AR
01462 685 271

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 89% 73% £206,000 £500,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 7 1 2 1 0 4
Areas covered
  • SG5
  • SG6
  • SG7
  • SG8
  • SG15
  • sg18
Services offered
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  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Craig Prutton professional efficient and help......”

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Aug 26,2023
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Craig
By: 'Chris Demetriou'
Aug 26,2023
0 people found
this helpful
Craig Prutton professional efficient and helpful. Always available even on days off....
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“Good communications...”

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Aug 26,2023
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Craig
By: 'Hazel'
Aug 26,2023
0 people found
this helpful
Just wanted to say how happy I have been with everything to do with Connells with their support for me and my ex husband in selling our marital home. They really did make sure they supported both of us and good communication channels. Very happy ...
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“It’s the wisdom and the nerves of steel that count!...”

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Nov 19,2020
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Craig
By: 'Claire'
Nov 19,2020
0 people found
this helpful
A sensible valuation meant that we got an offer within the first month. That was when Connells really started earning their commission. The legal process was more complex than anyone expected and Craig was on the case pretty much every day with solicitors and with ...
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“I just bought a property through Connells and would have ......”

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Dec 03,2017
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By: 'Colin'
Dec 03,2017
0 people found
this helpful
I just bought a property through Connells and would have to commend them on their professionalism and persistence in seeing the whole process through to completion. Looking forward to using their services again....
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N/A
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“I would just like to say a great big thank ......”

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Sep 15,2017
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Michael
By: 'Terri'
Sep 15,2017
0 people found
this helpful
I would just like to say a great big thank you to Michael Cole who managed to secure me a mortgage where others failed. I appreciate the hours you put in for me, I will be seeing you again....
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“Excellent service sold and brought through Letchworth branch,Their Free ......”

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Sep 11,2017
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By: 'S.Leete'
Sep 11,2017
0 people found
this helpful
Excellent service sold and brought through Letchworth branch, Their Free Mortgage Advice was very helpful and used all there services, always very helpful and friendly staff, always had time to talk to me and nothing was ever a problem for them. Their in-house services are ...
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Comment on agent fees
Very impressed with fees and Mortgage Advice excellent free service
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“Thanks For Your Help And Sorting Out Any Issues and ......”

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Sep 11,2017
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By: 'J.Sangha'
Sep 11,2017
0 people found
this helpful
Thanks For Your Help And Sorting Out Any Issues and Following Things up on sale, Very Effective, Well Advertised, Great Service Highly Recommend Great Attitude...
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Comment on agent fees
Really happy with Fee's Excellent along with the service
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“I have just sold my property with Connells and could ......”

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Sep 11,2017
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By: 'McLaughlan.C'
Sep 11,2017
0 people found
this helpful
I have just sold my property with Connells and could not be happier with the help and support of the team at the Letchworth Branch. I thought this would be a stressful process but they have helped make the sale go very smoothly and they ...
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Comment on agent fees
excellent and excellent service
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“Letchworth Connells - Thank you for your help and sorting ......”

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Sep 11,2017
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By: 'Wendy'
Sep 11,2017
0 people found
this helpful
Letchworth Connells - Thank you for your help and sorting out any issues and following up on things with my purchase....
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N/A
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“No feedback no offers terrible agents no communication all they ......”

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Jul 30,2017
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By: 'John'
Jul 30,2017
0 people found
this helpful
No feedback no offers terrible agents no communication all they want to do is to get you on the books and hope...
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Comment on agent fees
Terrible
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“Unfortunately I made the mistake of telling them I had ......”

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Oct 30,2016
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By: 'TRACEY'
Oct 30,2016
0 people found
this helpful
Unfortunately I made the mistake of telling them I had never purchased a property myself before stupidly thinking they may be more understanding and helpful. . . . They were attentive till I put in an offer for a property...told my offer would only be excepted by ...
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Comment on agent fees
Only purchased from them so no fee,s
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“We sold a property in Letchworth last September through Connells. ......”

Share on :
Mar 31,2016
Minithumbdown
By: 'Cameron'
Mar 31,2016
2 people found
this helpful
We sold a property in Letchworth last September through Connells. Generally they gave the impression that we were low priority. One of the most irritating things was that we constantly had to chase them up because they took ages to get back to us. At ...
read full review
What agent could do to change your mind?
Quite cheap and we got exactly what we paid for. In the context of time and irritation, very expensive.
Attached Filesnbsp;
Comment on agent fees
Quite cheap and we got exactly what we paid for. In the context of time and irritation, very expensive.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“They sell properties , however, they also try & rope you into ......”

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Sep 04,2014
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By: 'Paul'
Sep 04,2014
6 people found
this helpful
They sell properties , however, they also try & rope you into their mortgage scheme as it's clearly profitable, as I had my own mortgage they told me they would not put me forward if it's not via them !! Shocking!! I bet the seller does not know ...
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“Con-nells - the clue should be in the first syllable ......”

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Jun 22,2014
Minithumbdown
By: 'Beardy'
Jun 22,2014
8 people found
this helpful
Con-nells - the clue should be in the first syllable right there... This is a long review, but please read it all and you WILL understand the Jokers you may be dealing with. Where to begin? We wanted to buy a property in SG6 through ...
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What agent could do to change your mind?
To understand that their customer has a voice, a mind and an opinion. They can do what they wish with regards to their purchase - Connells have to learn that they do not have ANY right to sway (either themselves or under the guise of "the vendor") MY CHOICE of mortgage provider. Also, Connells should have a good (that is - non-generic) statement for Anne Robinson - I may have been in touch with a certain BBC Consumer Advice show.
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By: Glenn
Dec 11, 2014
View all comments (1)
In this instance we were acting on behalf of our client who trusted us 100% and we sold the property for over the asking price which 'beardy' would not match. Our mortgage service department win awards on a regular basis for the excellent service offered and the money we save people, The buyers who brought the property in question of which 'beardy' lost out on used our in house mortgage expert and saved them money and were at no point forced to use him but understood it made the whole process go ...

“Connells deceived me into thinking i only had to pay £99 ......”

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Jan 28,2014
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By: 'Shandy'
Jan 28,2014
4 people found
this helpful
Connells deceived me into thinking i only had to pay £99 plus vat for HIP pack back in 2009. Then 17 months later and only 3 viewings they took my house off the market and said i had to pay them £465.07. Now nearly 5 years later its nearly £1000 and taking ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:16 AM 14/09/2017 by craig flynn

Awards won by Connells, Letchworth SG6 3AR



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