Jordans Residential Lettings
Altrincham, WA14
3.2/5, 15 reviews
67% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction

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“Anyone thinking of renting through Jordans letting agency in Altrincham, ......”

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Feb 04,2012
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By: 'docgreenfingers'
Feb 04,2012
6 people found
this helpful
Anyone thinking of renting through Jordans letting agency in Altrincham, then just don't! My daughter has just moved out of her rented home. We spent a two hard days cleaning the property before handing the keys back. Yesturday my daughter recieved a letter from the letting agent (Jordans) saying that they had inspected the vacated property and wanted to bring in professional cleaners as they had found the place left dirty! Asked what was dirty they said a shelf had dust on it and two small marks on tiled floor! Now we cleaned it top to bottom and I even took images and video before we left. We left it cleaner than when she moved in. They have said that she will not get her deposit back unless she agrees to them letting professional cleaners in and she has to foot the bill. What annoyes me is that the property has lots of damp and mould on walls which needs treating and this is not her fault but caused by structual issues and a boiler leaking. They never did anything about it while she was in the property. But they dont say anything about the mould and that it needs cleaning. Her deposit is protected by a company but reading reviews it seems that this company always favour the landlords side of the story.
Great thing is I video'd and took pictures of the property inside and out just in case they tried this on my daughter. But will this be enough evidence I wonder. I have told my daughter not to back down and if so take it to a small claims court and I will give her the video and image evidence.

Question? Do you really have to be a professional cleaner to remove dust? Jordans think you do!
This is a big reputable firm too! Shame on you 'Jordans' in Altrincham

Has anyone else had the same problem and what should my daughter do as she is very upset and needs her deposit back.
Thanks
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By: Sue
Sep 24, 2012
I know this was back in Feb and I hope your daughter has sorted it but Yes, we had the same problem. We rented a property and was there for a year and when we left I cleaned it from top to bottom and it was actually cleaner than when we moved in. However Jordon's claimed that it was dirty and that they had to get professional cleaner in. When I asked that I meet them at the property for them to show me they refused. Unfortunately I did not take photo's so we lost £600 deposit. I have heard of other agents doing the same things. They are nothing but thieves!!!

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Latest Reviews

View all Reviews 15
27th May 2014
reviewed by 'Andrew'
“Simple good old fashioned great customer service. Nothing was too much trouble and there was always a smile to finish....”
27th May 2014
reviewed by 'Sorcha'
“We have received exc customer service through these agents, they have been polite and professional. We have found all staff ......”
24th May 2014
reviewed by 'Tracey'
“I found the staff very pleasant and they gave prompt service when viewing various properties, when i had decided which ......”
24th Apr 2014
reviewed by 'Melissa'
“I found Jordans very helpful, Tom who look after me from start to finish was brillant, if i had any ......”
14th Apr 2014
reviewed by 'brettc'
“I am a landlord and have used Jordan's (Altrincham) for 4 years now. They have provided an excellent service for me ......”
14th Apr 2014
reviewed by 'B'
“Efficient with politeness. Had a leak in a tenanted property, which was brilliantly supported by Jordan's and eventual able to ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Jordans Residential Lettings
8 The Downs
Altrincham
Greater Manchester
WA14 2PU
0161 928 5890

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 0% £0 £0
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From Landlords From Tenants From Vendors From Buyers Other
5 0 4 5 0 0 0 0 1 0
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Altrincham, WA14
Bolton, BL1
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“We have received exc customer service through these agents, they ......”

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May 27,2014
Minithumbup
By: 'Sorcha'
May 27,2014
0 people found
this helpful
We have received exc customer service through these agents, they have been polite and professional. We have found all staff thorough and considerate....
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By: Customer Care
May 28, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“Simple good old fashioned great customer service. Nothing was too ......”

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May 27,2014
Minithumbup
By: 'Andrew'
May 27,2014
0 people found
this helpful
Simple good old fashioned great customer service. Nothing was too much trouble and there was always a smile to finish....
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By: Customer Care
May 28, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“I found the staff very pleasant and they gave prompt ......”

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May 24,2014
Minithumbup
By: 'Tracey'
May 24,2014
0 people found
this helpful
I found the staff very pleasant and they gave prompt service when viewing various properties, when i had decided which property to rent they dealt with all the paperwork with ease, once moved in any further questions were answered straight away. I enquired about a ...
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By: Customer Care
May 28, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“I found Jordans very helpful, Tom who look after me ......”

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Apr 24,2014
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Thomas
By: 'Melissa'
Apr 24,2014
0 people found
this helpful
I found Jordans very helpful, Tom who look after me from start to finish was brillant, if i had any queries i could call him or email him which was helpful. Tom answered all my queries and the office staff are very friendly and willing ...
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By: Customer Care
May 23, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“I am a landlord and have used Jordan's (Altrincham) for 4 ......”

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Apr 14,2014
Minithumbup
By: 'brettc'
Apr 14,2014
1 people found
this helpful
I am a landlord and have used Jordan's (Altrincham) for 4 years now. They have provided an excellent service for me in every respect....
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By: Customer Care
May 23, 2014
View all comments (1)
Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“Efficient with politeness. Had a leak in a tenanted property, ......”

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Apr 14,2014
Minithumbup
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Jenni
By: 'B'
Apr 14,2014
1 people found
this helpful
Efficient with politeness. Had a leak in a tenanted property, which was brilliantly supported by Jordan's and eventual able to reclaim all losses!...
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By: Customer Care
May 23, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“I have found Jordans residential lettings agency in Altrincham always ......”

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Apr 13,2014
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Jenni
By: 'Jason'
Apr 13,2014
1 people found
this helpful
I have found Jordans residential lettings agency in Altrincham always very polite and helpful. I have been a landlord with them for some time and they have always been honest with me and helpful. They take any concerns I have had regarding tenants seriously and ...
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By: Customer Care
May 23, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“i have been with Jordans for around 3 years - i ......”

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Apr 11,2014
Minithumbup
By: 'grant'
Apr 11,2014
1 people found
this helpful
i have been with Jordans for around 3 years - i also happen to own a letting company in South Africa so have a pretty decent knowledge of how a good agency should operate. i am most satisfied with the service i have received from them ...
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By: Customer Care
May 23, 2014
View all comments (1)
Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“We have been with Jordans for close to 27 years! After ......”

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Apr 11,2014
Minithumbup
By: 'Paul'
Apr 11,2014
0 people found
this helpful
We have been with Jordans for close to 27 years! After an "OK" start we have been consistently happy with their service and the relationship. Sure, you may be able to shop around for better deals, but these guys have grown with time. Systems for tracking ...
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By: Customer Care
May 23, 2014
View all comments (1)
Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“We have rented through Jordans since 2000 and have used them ......”

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Apr 08,2014
Minithumbup
By: 'Tony'
Apr 08,2014
2 people found
this helpful
We have rented through Jordans since 2000 and have used them for at least 4 different properties, all houses in various areas. We had no problems at all, otherwise we would not have gone back to the same estate agents. All documents were on time and the ...
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By: Customer Care
May 23, 2014
View all comments (1)
Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“Anyone thinking of renting through Jordans letting agency in Altrincham, ......”

Share on :
Feb 04,2012
Minithumbdown
By: 'docgreenfingers'
Feb 04,2012
6 people found
this helpful
Anyone thinking of renting through Jordans letting agency in Altrincham, then just don't! My daughter has just moved out of her rented home. We spent a two hard days cleaning the property before handing the keys back. Yesturday my daughter recieved a letter from the ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Sue
Sep 24, 2012
View all comments (1)
I know this was back in Feb and I hope your daughter has sorted it but Yes, we had the same problem. We rented a property and was there for a year and when we left I cleaned it from top to bottom and it was actually cleaner than when we moved in. However Jordon's claimed that it was dirty and that they had to get professional cleaner in. When I asked that I meet them at the property for them to show me they refused. Unfortunately I did not take photo's so we lost £600 deposit. I have heard of o ...

“We had many issues while using Jordan's, A few examples (......”

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Jan 09,2012
Minithumbdown
By: 'In'
Jan 09,2012
2 people found
this helpful
We had many issues while using Jordan's, A few examples (of the many) would be the broken heaters, cookers and smoke alarms. All of which are necessities within the home. The time that they took to deal with any of these issues was laughably slow, ...
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“We were meant to move in on the Saturday. They ......”

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Mar 05,2011
Minithumbdown
By: 'nearly_homeless'
Mar 05,2011
1 people found
this helpful
We were meant to move in on the Saturday. They sent us the agreements on the Friday evening. They expected us to agree to a mandatory 2%-6% rent increase if we remained in the property after 12 months. Their tenancy agreement stated that we would have ...
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By: ManchesterChick
Oct 04, 2012
View all comments (2)
They tried to move our moving in date 4 times in 3 days leading up to the date we were supposed to pick up the keys. We were moving from the Midlands to Manchester and even as we sat in the office waiting on the keys we were told we couldn't move in as we did not have the correct information with us. We requested the information numerous times in the 6 weeks leading up to the date of moving and STILL were not given the correct details! The first time we saw the contracts was sitting in the offi ...

“I had been a tenant for 12 months. I have made ......”

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Mar 29,2010
Minithumbdown
By: 'sylandange'
Mar 29,2010
1 people found
this helpful
I had been a tenant for 12 months. I have made numerous complaints re the radiators in both of the bedrooms not working, bearing in mind I have a baby, and also the toilet seat being broken from the day I moved in. These problems were ...
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“Extremely poor customer service. On a number of occassions when ......”

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Aug 10,2007
Minithumbdown
By: 'iaino'
Aug 10,2007
1 people found
this helpful
Extremely poor customer service. On a number of occassions when they said they would telephone back to resolve an issue, no phone call was made. it has taken 6 weeks, to date, and still we have not received our deposits back. A number issues have been ...
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