91% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
89% lettings fee satisfaction
Mar 28,2016
Mar 28,2016
16
people found
this helpful
this helpful
The negotiation for letting our property was poorly managed & communicated both to ourselves & our prospective tenants due to a changeover in agents & things falling through the cracks. We felt we had little choice on the terms as a result of this & accepted a lower rental value than we would have otherwise. During the management of our property Sharon Rooprai had to be followed up frequently to get responses to our queries (eg. Has the electricity been changed over, do we need a gas safety inspection, what are our tenants intentions re lease extension etc) and did not give us confidence that matters were in hand. SHe frequently appeared not to have our interests as landlords as her priority & had to be pushed along where issues arose. We spent a lot of time & effort in dealing with the property ourselves which we feel should have been covered by the property manager. When we ended the proprty management arrangement as the tenants moved out it was clear that a superficial exit inspection was carried out & our interests were not represented. Again the onus was upon us to put a claim for costs from the bond together & push for the matter to be finalised often with resistance from the agent to our wishes. Overall - poor standard or no service for much of the time - would not recommend you engage this agency to manage or sell your property.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
28th Jun 2023
reviewed by 'SANJIDA'
23rd Jan 2023
reviewed by 'Frank'
16th Nov 2022
reviewed by 'Praveenkumar Dhavamani'
27th Sep 2022
reviewed by 'Dimitri Demishev'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 95% | £75,850 | £660,000 |
| Lettings | 84% | 89% | £650 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 41 | 3 | 36 | 9 | 11 | 0 | 9 | 1 | 5 | 4 |
Areas covered
- IG2
- Ilford
- IG7
- London
- IG1
- Essex
- IG3
- Redbridge
- IG5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Apr 17,2024
Apr 17,2024
0
people found
this helpful
this helpful
Very unprofessional
They don't have properties available which they advertised online and they just capture clients data for marketing purpose on the base of fake advertised properties online, I will not recommend them ever to any one, just waste of time, complete disappointment, very very ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 28,2023
Jun 28,2023
0
people found
this helpful
this helpful
Staff are very kind, friendly and helpful. Overall, a great service....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 23,2023
Jan 23,2023
0
people found
this helpful
this helpful
Charlesons is very good in keeping me up to date on my progress in achieving my goal in getting a flat. Very pleased with the service....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 06,2023
Jan 06,2023
1
people found
this helpful
this helpful
Rude, greedy, and unprofessional. Will try to rip off at the first opportunity. Unpleasant experience with them. I would not recommend dealing with them....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 16,2022
Nov 16,2022
0
people found
this helpful
this helpful
Excellent experience with Charlesons Agency Team.
Omari and Sharon Rooprai provided a fantastic professional service during the on-boarding into new house. They are treating the tenant very repective manner. Happy with their services....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 27,2022
Sep 27,2022
0
people found
this helpful
this helpful
The worst agent from the start to the end of our tenancy. Very unreasonable and do everything to make your check in, stay and check out very unpleasant....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 31, 2022
View all comments
(1)
Dear Dimitri,
We are extremely sorry that your experience with us did not live up to your expectations. We take pride in providing excellent customer service and dealing with all our landlords and tenants fairly. You will of course understand that as an ARLA regulated agent, our position is to protect our landlord's interest. During this time we understand that conflicts may arise due to the nature of the industry. However, we assure you that although we are instructed and employed by the ...
Mar 28,2022
Mar 28,2022
0
people found
this helpful
this helpful
I decided to use Charlesons again to rent out my property and so glad I did. They have been fantastic. Dealing with Becky and the team from start to finish has been an absolute breeze. They kept me updated throughout the whole process and found ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 31, 2022
View all comments
(1)
Dear Mrs Kundra,
Thank you very much for taking the time to review our Lettings team.
It is always great to hear Landlord feedback and their positive experiences with Charlesons. It is very rewarding for our team to see that their hard work is appreciated and valued.
We look forward to assisting you again in the future.
Thank you,
Charlesons ...
Jan 17,2022
Jan 17,2022
0
people found
this helpful
this helpful
I have endless praise for the Charlesons team – Rebecca, Omari and Yaseen provided a fantastic professional service from the first time we interacted with them all the way through to our new tenant moving in. As a first-time landlord, I had so many questions – and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 17,2022
Jan 17,2022
0
people found
this helpful
this helpful
I have endless praise for the Charlesons team – Rebecca, Omari and Yaseen provided a fantastic professional service from the first time we interacted with them all the way through to our new tenant moving in. As a first-time landlord, I had so many questions – and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 17,2022
Jan 17,2022
0
people found
this helpful
this helpful
My experience with Charlesons as an agent has been really great from the start of my contract to the end of my contract.
I was abroad when I have searched for a property to rent and the agent has been so helpful (Ash, Rebecca, Kevin) ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 19,2021
Sep 19,2021
0
people found
this helpful
this helpful
It was a great experience with the Charlesons' team, they are very professional and friendly. Great letting agent in the town....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 13,2021
Aug 13,2021
0
people found
this helpful
this helpful
I have dealt with Charlesons Gants Hill for over 3 years now and have pleasure in saying that I am the happiest customer. All the segments handled by Sharon, Becky, Ash and Kevin are most professionally handled....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 02,2021
Jun 02,2021
0
people found
this helpful
this helpful
When I first viewed the property I wanted to rent, I had seen reviews that Ash and Becky made a great team. I am pleased to confirm this is definitely true. Ash and Becky assisted me with my upcoming move in to my new studio ...
read full review
read full review
Was this helpful?
Yes
Yes
May 10,2021
May 10,2021
0
people found
this helpful
this helpful
‘’Ash, Becky and the rest of the team are very professional and helpful’’ . I would definitely recommend them to others.
Thank you very much...............
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30,2021
Apr 30,2021
0
people found
this helpful
this helpful
Ash and Becky are the perfect team! They helped us all throughout the entire process and everything went just really well. The communication is open and they are very responsive to our inquiries. Hats off!...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 28,2021
Apr 28,2021
0
people found
this helpful
this helpful
Very competent & professional in there service - all dead lines were stuck to & ensured I got the place I wanted! Would recommend to anyone who’s looking to rent ASAP :)...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 19,2020
Oct 19,2020
0
people found
this helpful
this helpful
Had the pleasure of working with the exceptionally talented staff at Charlesons (Arvinder, Rebecca and Sharon) and was very happy with how they dealt with arranging our tenancy agreement.
The situation was far from straight forward in this instance, but they worked diligently and guided ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 05,2020
Oct 05,2020
0
people found
this helpful
this helpful
Have used Charlesons many times, I am really happy with the personal one to one services these guys provide, they worked really hard for us in an unpredictable market. Will be using again....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 28,2019
Nov 28,2019
0
people found
this helpful
this helpful
Charlesons is a great team of professionals. Under one roof you are provided all the services and in the most professional manner. I am an overseas investor and must say I never felt that I am not around. The team involved me in everything. I ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 02,2019
Jun 02,2019
0
people found
this helpful
this helpful
We approached Charlesons last year regarding issues with our (at the time) block management company. Yaseen and Kevin explained all the step clearly on helping us residents take control of our block. Given their expert advice, we managed to have our own RTM company formed ...
read full review
read full review
Was this helpful?
Yes
Yes
May 30,2019
May 30,2019
0
people found
this helpful
this helpful
I recently opted to renovate one of my property's to a HMO and Kevin and his team of builders had done an amazing job. I have been a client of theirs for 2 years and their property management department is excellent. I was given numerous quotes ...
read full review
read full review
Was this helpful?
Yes
Yes
May 30,2019
May 30,2019
0
people found
this helpful
this helpful
Charlesons have been managing my property since 2014 and can definitely state that they are incredible. I have to mention that Kevin has taken care of all my property issues and has done so with his high quality maintenance team. I have to mention thanks to ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 13,2019
Apr 13,2019
1
people found
this helpful
this helpful
Kevin has been very prompt with his response to the work requests on the property. He has been following up on work and checking if all went well....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 31,2019
Mar 31,2019
1
people found
this helpful
this helpful
I dealt with Akeel who provided great support from the beginning to the end. he came across professional and understanding from the minute we made contact. Kevin has been a great addition also answering any of my queries within a timely matter and ensuring I ...
read full review
read full review
Comment on agent fees
Standard
Was this helpful?
Yes
Yes
Jan 03,2019
Jan 03,2019
4
people found
this helpful
this helpful
Thank you very much Sharon and Kevin for all your support during our tenancy! At all times you delivered a highly professional service! We are going to miss you guys!...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 12,2018
Dec 12,2018
4
people found
this helpful
this helpful
I have rented my property through Charlesons (@Gants Hill) whilst I stay abroad. The team is extremely friendly and supportive. They have been managing the property for the last 8 years and I must admit they have been an "Angel". They have taken care of all ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 06,2018
Dec 06,2018
3
people found
this helpful
this helpful
The team at Charlesons provide a professional service and always deal with problems and queries with a positive attitude. I have mainly dealt with Kevin and Sharon over the last few years and they have always been helpful and courteous and would recommend them both ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Oct 19,2018
Oct 19,2018
3
people found
this helpful
this helpful
Charlesons means for myself - Mr. Kevin Bhurosah because he always is available for any matter related to the flat where I live now. He is excellent managing agent and very professional agent as well. He is very helpful....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Oct 16,2018
Oct 16,2018
3
people found
this helpful
this helpful
Adam Caunhye provided an excellent service, always there to help.
He is a very reliable person, and his involvement and sound advice made the buying process easier and smoother....
read full review
read full review
Comment on agent fees
Very good
Was this helpful?
Yes
Yes
Apr 30,2018
Apr 30,2018
2
people found
this helpful
this helpful
Very good agents - helped me during my tenancy and to get all my deposit back.
Thank you for all your help...
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
Kevin
(28)
Sharon
(6)
Omari
(6)
Yaseen
(2)
Zertasha
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:22 PM 31/10/2017 by allAgents
Best Letting Agent in IG2 
