100% sales valuation accuracy
100% sales fee satisfaction
84% lettings valuation accuracy
72% lettings fee satisfaction
Mar 24,2016
Mar 24,2016
10
people found
this helpful
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Most of the information I was given in response to questions during the tour turned out to be incorrect, such as is the parking allocated and checked? Is parking an issue here? When are the bins collected? Is the garage secure? Will the property be furnished? Will white goods be left here? Does the CCTV work?
We were then hounded through the credit check process, with threats of taking our deposit (already paid) and giving the property to someone else because it had taken more than 3 days for my manager to get back to them with a reference (He is Director of a £500M organisation). We finally cancelled my partners credit check as her organisation took even longer and had to use mine alone to please whirlybird. Obviously Whirlybird have no right to do this and we would have just ended up in small claims court extracting the deposit, but we needed somewhere to live so felt obliged to accept this atrocious behaviour.
We had to park the car on the road due to overcrowding and lack of checking of allocated spaces by any kind of attendant. The car was driven into and no details left, the CCTV did cover the spot but didn't work so the car was repaired at our expense.
The property was advertised as unfurnished and with a garage, but despite Whirlybird's promises, all white goods were left, a bed was left, a TV and cabinet were left along with chairs and other items. We were then told when we received the keys if we didn't want all this in the 1st floor flat we could put them in the garage as long as we took responsibility for their condition when we moved out. This is a huge unwelcome task, moving washing machines etc etc. not to mention the fact that we needed the secure garage for our own property... We finally squeezed all the landlords junk into the garage and ours in front (our bikes were later stolen due to the insufficient security of the garage).
The 6 monthly checks were impressively haphazard. Whirlybird complained about improvements we had made to the flat, but showed no interest in problems, such as a water leak and cracks appearing in the ceiling and paintwork. They would complain about something we had not done in one report then ignore it in the next. There appeared to be no system to these and they finally resulted in us receiving all the deposit back despite all the aggravation we received from Whirlybird while we were living there. This needless stress is extraordinarily unhelpful and did not improve the relationship. To then extract no deposit from us at the end just seemed to emphasise how pointless it all was.
I would strongly suggest both tenants and landlords avoid them if at all possible.
We were then hounded through the credit check process, with threats of taking our deposit (already paid) and giving the property to someone else because it had taken more than 3 days for my manager to get back to them with a reference (He is Director of a £500M organisation). We finally cancelled my partners credit check as her organisation took even longer and had to use mine alone to please whirlybird. Obviously Whirlybird have no right to do this and we would have just ended up in small claims court extracting the deposit, but we needed somewhere to live so felt obliged to accept this atrocious behaviour.
We had to park the car on the road due to overcrowding and lack of checking of allocated spaces by any kind of attendant. The car was driven into and no details left, the CCTV did cover the spot but didn't work so the car was repaired at our expense.
The property was advertised as unfurnished and with a garage, but despite Whirlybird's promises, all white goods were left, a bed was left, a TV and cabinet were left along with chairs and other items. We were then told when we received the keys if we didn't want all this in the 1st floor flat we could put them in the garage as long as we took responsibility for their condition when we moved out. This is a huge unwelcome task, moving washing machines etc etc. not to mention the fact that we needed the secure garage for our own property... We finally squeezed all the landlords junk into the garage and ours in front (our bikes were later stolen due to the insufficient security of the garage).
The 6 monthly checks were impressively haphazard. Whirlybird complained about improvements we had made to the flat, but showed no interest in problems, such as a water leak and cracks appearing in the ceiling and paintwork. They would complain about something we had not done in one report then ignore it in the next. There appeared to be no system to these and they finally resulted in us receiving all the deposit back despite all the aggravation we received from Whirlybird while we were living there. This needless stress is extraordinarily unhelpful and did not improve the relationship. To then extract no deposit from us at the end just seemed to emphasise how pointless it all was.
I would strongly suggest both tenants and landlords avoid them if at all possible.
What agent could do to change your mind?
Expensive. They even said so themselves.Attached Filesnbsp;
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Expensive. They even said so themselves.
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Latest Reviews
27th May 2021
reviewed by 'Rob'
24th Oct 2020
reviewed by 'Mario'
7th Jul 2020
reviewed by 'Anna'
9th Sep 2019
reviewed by 'Philip'
Opening Hours
Address
Whirlybird Property
2 Orchard House, High Street
Cookham,Maidenhead
Berkshire
SL6 9SJ
01628 671 060
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £558,000 | £580,000 |
| Lettings | 84% | 72% | £525 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 33 | 5 | 52 | 13 | 1 | 1 | 2 | 0 | 3 | 4 |
Areas covered
- SL6
- SL7
- HP10
- SL9
- HP9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
May 27,2021
May 27,2021
1
people found
this helpful
this helpful
Avoid this company, they are crooks and owe me rent they took off the tenant and they didn't pay the deposit back to us or the tenant.
They should not be allowed to trade and we took them to the ombudsmen who found in favor. ...
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Oct 24,2020
Oct 24,2020
10
people found
this helpful
this helpful
This agency shouldn't be allowed to trade. They are breaking the law by still charging illegal fees. Beware. They are crooked to the core. It took months to get my deposit back and this was only part of the deposit. I had to report them ...
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Aug 11,2020
Aug 11,2020
8
people found
this helpful
this helpful
Used a contract in breach of the Tenant Fees Act
Failed to return fees owed to tenants
Failed to return tenant's deposit and never answered correspondence requesting said return of deposit
Ignored email and calls on key issues reported on the property...
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Jul 07,2020
Jul 07,2020
7
people found
this helpful
this helpful
AVOID! I'm a landlord and I"m working through a complaint with the Property Ombudsman and taking them to court for non payment of rent. Chris?* how about you pay me the 12 months rent my tenant paid up front and the deposit you took and ...
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Jun 13,2020
Jun 13,2020
0
people found
this helpful
this helpful
Chris provided me with a smooth, transparent, timely and professional service throughout
I would definite recommend WBP for both rental and sales...
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Sep 09,2019
Sep 09,2019
0
people found
this helpful
this helpful
Chris and Karen have been excellent in getting tenants at a very good rent and managing any issues in a timely manner...
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Sep 04,2019
Sep 04,2019
0
people found
this helpful
this helpful
Helpful and easy and talk to.
Good communication which made the moving in process happen with ease.
Could have made things slightly clearer ie paperwork....
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Sep 03,2019
Sep 03,2019
0
people found
this helpful
this helpful
We have found Whirybird Properties extremely efficient and friendly to deal with and the speed with which they found tenants excellent....
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Jun 03,2019
Jun 03,2019
9
people found
this helpful
this helpful
I had paid a holding deposit of £740 for a rental property when I was asked to pay another £200 for credit reference checks. At that point I read some of the reviews on this website and was shocked that both tenants and landlords were complaining about ...
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Comment on agent fees
Unusually high fees
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Apr 17,2019
Apr 17,2019
0
people found
this helpful
this helpful
Having used whirlybird for 4 + years with a rental property I have only positive things to say about them. They are efficient and caring and go the extra mile to help. They offer sound but realistic advice and are extremely straightforward in their approach . I absolutely ...
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Comment on agent fees
Fees are competitive and fair.
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Apr 10,2019
Apr 10,2019
4
people found
this helpful
this helpful
This company has my house listed to rent on their website but I bought and moved into the house over a year ago! It has not been available to rent since my offer was accepted on it Jan 2018!
I have contacted them twice now to ...
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Jul 20,2018
Jul 20,2018
0
people found
this helpful
this helpful
Good service from all the staff but in particular Chris Parry. He talked me through the contract in a detailed manner and moved me into the property in a quick timeframe....
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Comment on agent fees
Average
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Jul 06,2018
Jul 06,2018
0
people found
this helpful
this helpful
Whirlybird and their staff couldn't of been more helpful for my tenancy let.
Would recommend for their efficiency and good communication....
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Comment on agent fees
Very competitive.
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Nov 24,2017
Nov 24,2017
0
people found
this helpful
this helpful
Chris is knowledgeable and passionate about his work. He guided us through the process with minimal fuss. We looked at several properties on different days and at different times of the day. Nothing was too much trouble for Chris and we will recommend him and ...
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Comment on agent fees
Nobody works for free! For the level of expertise Chris displayed, we believe the fees were good value for money.
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Nov 01,2017
Nov 01,2017
0
people found
this helpful
this helpful
Very friendly and respectful service would definitely recommend. Always on time and always willing to support with questions and queries....
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Comment on agent fees
Good
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Oct 30,2017
Oct 30,2017
0
people found
this helpful
this helpful
We received very good service and we are very satisfied. Chris showed great commitment and dedication and took us step by step throughout the lease process....
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Comment on agent fees
Agent fees are very good
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“Competent very professional courteous staff. Good local property market knowledge ......”
Oct 18,2017
Oct 18,2017
0
people found
this helpful
this helpful
Competent very professional courteous staff. Good local property market knowledge and efficient attention to formalities of leasing process. No complaints....
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Comment on agent fees
Good prompt efficient service, fees very reasonable.
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Oct 01,2017
Oct 01,2017
0
people found
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Showed me a property on a Sunday which I was grateful for. Made things easy for me as I have a busy work schedule. Paperwork process quick and informative and this enabled a stress free move in....
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Comment on agent fees
Fair
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Aug 31,2017
Aug 31,2017
0
people found
this helpful
this helpful
I would just like to thank the team at Whirlybird. They were brilliantly efficient, very helpful, they communicated very effectively and they assisted me every step along the way.
Even when there was a slight hiccup with the landlady, they dived straight in and quickly ...
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Comment on agent fees
Good. You get what you pay for.
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Aug 30,2017
Aug 30,2017
0
people found
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Used this agent from both a work and letting prospective. Got me a nice tenant in a very quick timeframe. Also all the staff are friendly and the contract was explained in a comprehensive way. Would use again and I think they give very good ...
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Comment on agent fees
Average
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Aug 25,2017
Aug 25,2017
1
people found
this helpful
this helpful
We found the company fairly easy to deal with, the referencing system was a bit awkward with badly worded paperwork that was difficult to understand. Can't fault their communication, very good and responsive....
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Comment on agent fees
We found some of the fees to be quite expensive for the service provided.
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Aug 25,2017
Aug 25,2017
0
people found
this helpful
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From the outset Whirly Bird Properties provided and efficient, friendly and a professional level of service. They made experience of choosing a rental property significantly less stressful than it otherwise might have been...
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Comment on agent fees
Good
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Aug 22,2017
Aug 22,2017
0
people found
this helpful
this helpful
I can highly recommend this company for their efficiency and professionalism. They went above and beyond to ensure my tenancy was a straightforward affair....
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Comment on agent fees
The fees were very reasonable and as far as I'm aware, were standard for the industry.
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Aug 21,2017
Aug 21,2017
1
people found
this helpful
this helpful
It was a pleasure working with Chris Parry. He dealt with all matters fast and efficiently.
I would recommend Whirlybird to anyone looking to buy or rent....
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Comment on agent fees
They are the going rate.
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Aug 20,2017
Aug 20,2017
0
people found
this helpful
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The serviced offered as advertised by Whirlybird Cookham for my letting was as described
Helpful and efficient service was available throughout the whole process.
Would use again....
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Comment on agent fees
Fees were competitive.
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Aug 16,2017
Aug 16,2017
7
people found
this helpful
this helpful
Awful. * I left my property spotless yet he was determined to try and see me lose some of my deposit! The landlord was even on my side bless him. Control freak!...
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Aug 21, 2017
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(1)
This property and tenant does not ring any bells and it seems very strange that the person has not identified themselves! The is always a reason why certain costs are applied to a tenant(s). If a property has not been left how is should be according to the contract I don't see why the landlord should pick up the cost. If the person was professional enough to leave their name and property address I could comment on the matter is a more comprehensive manner and address any concerns. As such, th ...
Aug 07,2017
Aug 07,2017
0
people found
this helpful
this helpful
Chris and the team were extremely accommodating and efficient; we were able to move into the property within a few weeks of initial viewing, and they explained the different rental payment options very clearly.
It was important to us that once we had found the ...
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Comment on agent fees
Average
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Jun 16,2017
Jun 16,2017
0
people found
this helpful
this helpful
Good service and helpful staff. Christine and Chris were efficient and got me the property I wanted with a quick turnaround. Would recommend. Also friendly on the viewing and paperwork sign up....
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Comment on agent fees
Average
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Jun 04,2017
Jun 04,2017
13
people found
this helpful
this helpful
I am tenant. The tenancy charges are very expensive.
PLease get all the charges written before hand, before signing the contract, otherwise you will get caught into lot of hidden charges.
Try to avoid this agency at any cost if possible . The tenancy admin and ...
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Comment on agent fees
Very very bad
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Aug 21, 2017
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(1)
The tenant's name is not linked to this company. I've never heard of anybody call Kendrick? That aside, we always advise of any costs prior to a move in so tenants need to calculate and evaluate their budget prior to a move in. Furthermore, agents charges will differ all over the UK so this individual is probably not comparing like with like. It sounds like the tenant is saying if you are more expensive than another firm that they have previously used you are subsequently a bad organisation? Tha ...
Apr 30,2017
Apr 30,2017
0
people found
this helpful
this helpful
Very friendly and extremely helpful. Easy to communicate with and i even received a gift from them as a moving in present.
A really impressive service
Thankyou very much...
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Comment on agent fees
Fees are average
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please email [email protected] and we can address your concerns.
Last updated at 10:07 AM 28/08/2017 by Chris Parry
