0% lettings valuation accuracy
0% lettings fee satisfaction
Mar 16,2016
Mar 16,2016
3
people found
this helpful
this helpful
Very unhappy, very bad experience with all aspects. The agency was only kind up to the moment when I put down the 500‚£ reservation money. From that moment on, hell begins. First they try to put me in with the landlord even though the ad clearly said outlive landlord. They try to tell me that "this is the landlord's son, not the landlord", and threaten they won't give me back the 500‚£ if I decide to give up and they don't have any other rooms in the same price range. This takes a couple of days and Matthew from the agency is very rude, acting "surprised" why it's such a big deal to live with the landlord's son. Finally in one phone call I say I will take them a small-claims court and then they "suddenly" find another room in the same price range. Of course I paid them 1.5 months deposit and whatever agency fees they asked I don't remember how much, for the first room. But since the second room was cheaper, they were ought to return some 300-400 pounds to me. They didn't do that until several months later when I remembered it and reminded them, and then M* acted surprised like he forgot about that and only then initiated the return. Anyway, so I move to the flat, and the flat doesn't have internet from the first day. I immediately call the agency and they act very cold (Ma* again), saying I should call the landlord directly (!?). They give me the landlord's phone number (!?). From that moment on I'm chasing the landlord for another 2 months and never get the internet working, even though I even call the internet company, stay for hours on the line at my own expense. For 6 months. I used my mobile internet connection, and so did other tenants. The Agency never acted on our multiple complaints. Then upon expiry of 6 months contract I get the letter from the agency that says if I wish to stay after 6 months, I need to pay 95‚£ for renewal of the contract! Do they know how much 95‚£ is, and taking that amount of money for just renewal is a rip-off. So I decide to leave the room. Well, leaving the room costs another 95‚£, which I would pay again even if I had decided to stay and paid those 95‚£. So I wait for the return of the deposit, at least I paid 95‚£ only once. But they don't do anything regarding my deposit unless I call the customer services and push them. For each step you need to push them. 18 days from my leave, they still haven't returned the deposit. They say they are waiting for the landlord to clean the room and give them an invoice for cleaning, which they will charge ME again, so checkout 95‚£ is nothing else but taking a look at the room and fixing documentation, and I have to pay for cleaning on top of that. They did a thorough photo session of my tiny room, noticing even "dusty shades" that need to be cleaned, black spots on the carpet etc. When I call them and tell them this is a rip-off, and the cleaning should be included in the 95‚£ checkout, they tell me it's all in the agreement I signed. When I signed the agreement, they gave me the copy only once I was in the office and after I paid for the reservation, so I couldn't give up, and plus they stand and look at you while you read it, so you don't have time to have a good look. Absolutely disgusting way of working I wouldn't recommend to anyone. Matthew, Esme, big boss, everybody, you make people's lives miserable and shame on you.
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Apr 12, 2016
It has been 45 days (forty five days) now and they still haven't returned me the deposit. They have all this time kept my money with explanation "Waiting for the room to be cleaned" and "We are chasing the landlord". No responsibility whatsoever towards me as the client. I have raised a dispute on Friday against them.
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Latest Reviews
19th Jun 2014
reviewed by 'zerocool'
13th Jun 2014
reviewed by 'NeverAgain'
21st May 2014
reviewed by 'persephone'
25th Nov 2013
reviewed by 'Sandeep'
14th Feb 2013
reviewed by 'Agentless'
Opening Hours
Address
Urban Share
2 Devonshire Square
City of London,London
Greater London
EC2M 4UJ
02079537860
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £495 | £2,383 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 5 | 9 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 11,2016
Jul 11,2016
0
people found
this helpful
this helpful
I worked with Esme to coordinate my exit from the property and everything when down smoothly. Esme is a hardworking and smart professional that makes great decisions quickly without compromising quality :)...
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Comment on agent fees
Average
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Mar 16,2016
Mar 16,2016
3
people found
this helpful
this helpful
Very unhappy, very bad experience with all aspects. The agency was only kind up to the moment when I put down the 500‚£ reservation money. From that moment on, hell begins. First they try to put me in with the landlord even though the ad clearly ...
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Apr 12, 2016
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(1)
It has been 45 days (forty five days) now and they still haven't returned me the deposit. They have all this time kept my money with explanation "Waiting for the room to be cleaned" and "We are chasing the landlord". No responsibility whatsoever towards me as the client. I have raised a dispute on Friday against them. ...
Mar 15,2016
Mar 15,2016
3
people found
this helpful
this helpful
Choices pressed me to sign and pay 6 months in advance with fees superior to the market, some extra fees were to check if I am capable to pay my 6 months in advance after I did it... I have different issues with my rooms and flat, ...
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Feb 10,2015
Feb 10,2015
1
people found
this helpful
this helpful
The most awful agency I've ever had the misfortune of dealing with. Terrible staff - rude, offensive and unprofessional. Individuals there have very limited knowledge of the properties they have on their books, or any of the rooms they're letting.
They clearly don't train their ...
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What agent could do to change your mind?
Train their staff! Clearly a culture there of unhappiness and unprofessionalism that needs to be sorted. Also allow tenants to meet the other tenants before moving in, if requested.Attached Filesnbsp;
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Jun 19,2014
Jun 19,2014
1
people found
this helpful
this helpful
We had to deal with them for 1 year. Would not recommend this agency to anyone. They were really slow to fix issues. They took ages to respond to our issues and they tried to charge us £20 for a scrathed £5 ikea table. It was horrible dealing ...
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“Terrible agency. The check-in and check-out inventories were completely inaccurate. ......”
Jun 13,2014
Jun 13,2014
2
people found
this helpful
this helpful
Terrible agency. The check-in and check-out inventories were completely inaccurate. The check-in report claimed that there was a freshly painted radiator in one of the bedrooms, when in reality there was no radiator (the room turned out to be a converted garage). When we raised ...
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May 21,2014
May 21,2014
1
people found
this helpful
this helpful
Very nearly rented a flat from them but ended up pulling out as there were too many problems.
There was work that needed to be done to the property prior to moving in, they weren't keen to do that. They were however keen to get ...
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Nov 25,2013
Nov 25,2013
0
people found
this helpful
this helpful
HI,
Jill Appleton introduced me to this property. She was very nice while showing the house, cleared all my queries very well. She made the process for signing the initial contract very smooth. She helped me during my stay in the house regarding all maintenance ...
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Feb 14,2013
Feb 14,2013
1
people found
this helpful
this helpful
Terrible agent - poor communication, high and unfair charges - the other reviewers are right when they say they'll try and squeeze money out of you. You've been warned!...
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Jun 05, 2013
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Hello agentless,
We are sorry to hear that you were disappointed with the service. We try and provide a good service and response to all tenant enquiries. If you can let em know which property you moved in to I can look into this further for you. I'm particularly worried that money was 'squeezed' out of you. We state all of our fees in a clear breakdown at the end of the tenancy agreement. If the money that you are referring to relates to rent then I'm afraid that is something that the landlor ...
Jan 29,2013
Jan 29,2013
1
people found
this helpful
this helpful
Urban share were really helpful they helped me find the perfect flat when I was looking to rent, and i the perfect area, near night life and close to the tubes. I lived in their property for nearly 2 years and if there was ever a ...
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Oct 16,2012
Oct 16,2012
0
people found
this helpful
this helpful
I dealt with Urban share when moving to London in the summer. They were always very professional and really understood my needs, it just so happened that i had to make a difficult decision based on the fact they did such a good job, i ...
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Aug 25,2012
Aug 25,2012
3
people found
this helpful
this helpful
Terrible.
As other reviewer said, they try to squeeze every last drop of money out of you! They don't honour the law when it comes to their tenancy agreements and conned us into paying an extra month's rent when we said we were leaving. The ...
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What agent could do to change your mind?
Not broken the law. Not tried to squeeze extortionate fees out of us in return for a terrible service.Attached Filesnbsp;
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Oct 09, 2012
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As a former tenant i also agree will all the comments, these guys will try and bleed you for every cent you have at you disposal. Be very carefull before signing any agreement with them, as mentioned in previous mails, rental increases are usally 10pc per annum and the service, both in house and customer relations is poor. ...
Aug 24,2012
Aug 24,2012
0
people found
this helpful
this helpful
I have used Urban Share a number of times over the years and have always found them to be very helpful and professional. The properties are always to a high standard and in great locations. Wouldn't hesistate to recommend....
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Oct 02, 2018
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(1)
I would not be surprised if the 5 star reviews come fron staff members or the tenants given cheaper rooms to do the agent's donkey work. To cram 5 people into a small semi with no proper communal space at 700/month is appalling and the landlords as well as the agents who bleed the tenants and make up false bad references are not held to account. You can't do it in employment law. Also no account for real wear and tear on these basic rattraps are just plain greedy. ...
Apr 05,2012
Apr 05,2012
1
people found
this helpful
this helpful
Absolute disgrace! NOthing repaired when in desperate need and complete rip off, will steal your money in every way possible TONS of hidden charges and huge false advertising. On a constant basis. Cant believe how they have been allowed to continue trading. Only a matter ...
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Jan 31,2012
Jan 31,2012
5
people found
this helpful
this helpful
Slow repair, waited for 1 months for the shower to get repaired, still no action. false advertising, claimed that the property has the tv sets, but it belonged to one of the tenants, who recently moved out. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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