100% sales valuation accuracy
100% sales fee satisfaction
“TERRIBLE. Utterly, shockingly terrible. Incompetent, inefficient. I'm still receiving emails ......”
Mar 18,2016
Mar 18,2016
44
people found
this helpful
this helpful
TERRIBLE. Utterly, shockingly terrible. Incompetent, inefficient. I'm still receiving emails demanding rent 6 months after I left the property as they are unable to complete a simple tenancy changeover. They charge exorbitant fees for no service whatsoever. There is no staff or branch communication.They bombard you the moment they think (incorrectly) that you owe money but the moment somethihng is wrong or you need help they are slow, useless and don't answer communications of any sort. Rude and completely feckless. I cannot warn you off them enough.
What agent could do to change your mind?
Extortionate.Attached Filesnbsp;
Comment on agent fees
Extortionate.
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Latest Reviews
20th Nov 2024
reviewed by 'Ludivine Marcelle Mauricette DUSSAP'
10th Dec 2020
reviewed by 'Alma'
20th Jun 2018
reviewed by 'Will'
10th Oct 2017
reviewed by 'Lady'
15th Dec 2016
reviewed by 'Lisa'
14th Dec 2016
reviewed by 'Anonymous'
Opening Hours
Address
Dexters
28 Abbeville Road
Clapham,London
Greater London
SW4 9NG
020 8742 4140, 020 8742 4141
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £650,000 | £1,637,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 1 | 1 | 0 | 3 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 20,2024
Nov 20,2024
0
people found
this helpful
this helpful
I recommend DEXTERS on Abbeville Road! I rent a maisonette with them and they are always super reactive whenever I need them! Today I locked myself out by accident and they were able to help in a few minutes! Very helpful, professional and kind people!...
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Dec 10,2020
Dec 10,2020
0
people found
this helpful
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Wasted my time with Dexters. Did not have proper support during sale process: poor feedback - had to chase; the offer came much lower the valuation Dexter provide without any reasonable explanation why, so i had to research and push the price up; complete silence ...
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Jan 22, 2021
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(1)
Dear Alma, I am sorry to read your review and have brought your comments to the attention of the Director of the office. Kind regards, Sarah Tranter ...
Jun 20,2018
Jun 20,2018
0
people found
this helpful
this helpful
I would definitely recommend Hannah and the Dexter's team in Clapham. They very very helpful on both the purchase and sale front and helped us achieve our move with the minimum amount of hassle....
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Jul 02, 2018
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(1)
Dear Will,
Thank you very much for your great review regarding Hannah from our Clapham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards
Marilyn
Head of Customer Relations ...
Oct 10,2017
Oct 10,2017
0
people found
this helpful
this helpful
Recently bought two houses in the Clapham area. As a Purchaser I have nothing but the highest praise for Hannah and Talvinder, from the Abbeville Rd office of Dexters, who were selling agents for the Vendors in both cases. They were positive, incredibly enthusiastic and ...
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Comment on agent fees
not relevant
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Oct 17, 2017
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(1)
Dear Lady L,
Thank you for your review regarding your experience with our Clapham Office. I am delighted to read that we have achieved our aim of delivering a five star service.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Dec 15,2016
Dec 15,2016
0
people found
this helpful
this helpful
I would definitely recommend Dexters and John Ramirez to anyone wanting to sell a house in the area. John was very friendly and approachable at all times and clearly very experienced and knowledgeable and helped us find a buyer quite quickly in a more challenging ...
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Comment on agent fees
Good
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Dec 19, 2016
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(1)
Dear Lisa,
Thank you for taking the time to leave your review regarding the recent sale of your property through our Clapham office.
We have always taken great pride in the service we provide and as a result a large percentage of our clients come to us through word of mouth recommendation.
I have passed your comments onto the Manager so that they can share them with the team. I would like to thank you for your custom and wish you all the best for the future.
Yours sincerely
Mari ...
Dec 14,2016
Dec 14,2016
0
people found
this helpful
this helpful
I recently purchased a property through Dexters on Abbeville Road. Excellent process from first viewing to completion. John has an excellent team brilliantly supported by Hannah, Miranda and Nicole. During the process, I even had pint with them when I bumped into them on a ...
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Comment on agent fees
Not applicable as buying only.
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Dec 19, 2016
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(1)
Dear Sir/Madam,
Thank you very much for taking the time to leave your review regarding your recent purchase through our Clapham Office.
I am delighted to hear that John and the Clapham team achieved our aim of delivering a five star service.
Feedback is very important to us and it is always nice to read about happy customers.
Kind regards,
Marilyn Head of Customer Relations. ...
“TERRIBLE. Utterly, shockingly terrible. Incompetent, inefficient. I'm still receiving emails ......”
Mar 18,2016
Mar 18,2016
44
people found
this helpful
this helpful
TERRIBLE. Utterly, shockingly terrible. Incompetent, inefficient. I'm still receiving emails demanding rent 6 months after I left the property as they are unable to complete a simple tenancy changeover. They charge exorbitant fees for no service whatsoever. There is no staff or branch communication.They bombard ...
read full review
read full review
What agent could do to change your mind?
Extortionate.Attached Filesnbsp;
Comment on agent fees
Extortionate.
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Yes
Yes
Apr 01, 2016
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Clapham Dexters branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Oct 27,2014
Oct 27,2014
157
people found
this helpful
this helpful
Whilst the agent himself tried his best, our overall experience of using dexters was awful. They misrepresented what we we're acquiring resulting in us having to incur additional legal costs to rectify the situation. They were at times unprofessional and arrogant in their dealings with ...
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What agent could do to change your mind?
Dealt with us in a more professional manner. Accurately represented what we were acquiring.Attached Filesnbsp;
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Nov 11, 2014
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Clapham branch. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I am really sorry to hear that you have been unhappy with the service provided by our Clapham Dexters branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn