60% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Mar 15,2016
Mar 15,2016
14
people found
this helpful
this helpful
This company has got to be the worst estate agents ever. Total lack of communication within the office.Told twice not to let a certain couple in to view our home while we were away as they were complete time wasters who has not turned up to two previously arranged viewings yet while we away they let them in to view!
We had to call them every time we wanted to know how a viewing had gone and they never had any information. Wrong picture put on line, wrong picture put in paper without a notice about our open day, no appointments made for the open day, different members of staff giving us differing advice re value of house. The list goes on.
We decided to take our house off the market with them but even though their service was completely rubbish they refused to let us out of the contract and are holding us to the 16 weeks. The final straw was going into the office to collect our keys and someone we had never met just handed them over. No ID asked for and he didn't know us from Adam but he just handed them over!
Avoid this company at all costs. They are dreadful. Full of promises and deliver nothing but stress.
We had to call them every time we wanted to know how a viewing had gone and they never had any information. Wrong picture put on line, wrong picture put in paper without a notice about our open day, no appointments made for the open day, different members of staff giving us differing advice re value of house. The list goes on.
We decided to take our house off the market with them but even though their service was completely rubbish they refused to let us out of the contract and are holding us to the 16 weeks. The final straw was going into the office to collect our keys and someone we had never met just handed them over. No ID asked for and he didn't know us from Adam but he just handed them over!
Avoid this company at all costs. They are dreadful. Full of promises and deliver nothing but stress.
What agent could do to change your mind?
Far too high.Attached Filesnbsp;
Comment on agent fees
Far too high.
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Latest Reviews
10th Mar 2020
reviewed by 'Sally'
5th Jul 2019
reviewed by 'Dawn'
15th Mar 2016
reviewed by 'Stressed'
Opening Hours
Address
Miles & Barr
87 High Street
Whitstable
Kent
CT5 1AY
01227 277254
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 50% | £365,000 | £365,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 3 |
Areas covered
- CT5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 10,2020
Mar 10,2020
1
people found
this helpful
this helpful
So refreshing!! Having been on with another EA in Whitstable - I shall not name names but let me tell you, this experience was worlds away from the other agent. Regular feedback, and got me a sale within 3 weeks whereas all my other agent kept ...
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Jul 05,2019
Jul 05,2019
2
people found
this helpful
this helpful
All of the team but especially Bradley Wright at the Whitstable branch was AMAZING in looking after my Mum in helping her sell her property. Her circumstances were unusual and Bradley treated her more like a family member than a client. His kind, caring ways ...
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“Completely unprofessional and incompetent. I strongly advise against using these ......”
Dec 11,2016
Dec 11,2016
7
people found
this helpful
this helpful
Completely unprofessional and incompetent. I strongly advise against using these useless clowns. Do not trust their promises, as they fail to keep their word....
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Mar 15,2016
Mar 15,2016
14
people found
this helpful
this helpful
This company has got to be the worst estate agents ever. Total lack of communication within the office.Told twice not to let a certain couple in to view our home while we were away as they were complete time wasters who has not turned ...
read full review
read full review
What agent could do to change your mind?
Far too high.Attached Filesnbsp;
Comment on agent fees
Far too high.
Was this helpful?
Yes
Yes
Feb 29,2016
Feb 29,2016
10
people found
this helpful
this helpful
Commuted by bus from Canterbury to Whitstable to view property with my husband and 2 year old (while pregnant). Estate agent who confirmed viewing did not show up. Subsequently received an email indicating a conditional requirement to see their viewings is to meet with their recommended ...
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Comment on agent fees
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 3:40 PM 13/11/2017 by Lewis
