73% sales valuation accuracy
92% sales fee satisfaction
Mar 15,2016
Mar 15,2016
0
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To say that I am infuriated by Haarts complete incompetence would be a massive understatement. The Thornton Heath branch seem to follow the other branches in the way they do business, which is perhaps why the company has such poor reviews. Here is our story should anyone care:
We are first time buyers and have been going through the exhausting process of trying to find our first home in London. Haarts lack of communication has lead to us missing out on a house we both fell in love with. We had initially missed out on the property by being outbid (fare enough). Some months later to our surprise the property came back on the market for whatever reason. Not wanting to miss the opportunity we rang them and offered a very strong sum of money for the property before the planned open house. We were told that if we offered the asking price then there was the possibility that the vendor would accept and and cancel the open house. We felt that as this was merely supposition on the part of the agent that, if we offered the asking price our offer would actually just be considered as a guaranteed minimum and they would still offer the property to others. We asked them to keep in contact with us and let us know what was happening as we were still interested and could offer more, but once the open house had concluded. They said they would keep in contact as you would expect as we had shown considerable interest. That was perhaps our mistake as they had not once ACTUALLY called us back when they said they would.
After the open house on Saturday we had still heard nothing so I phoned them on Monday to put our offer in. They asked how much, so we repeated our first offer. They said they had offers above this so it would not be accepted, so we increased our offer. They were very cagey and just asked what is the most you would pay for the property. Although we found it very odd we told them the truth, which was in-fact the original asking price. The lady on the phone said she would input our offer and someone would get back to us that day. Surprise, surprise; they did not.
Chasing them up the following morning I was told i would get a call back that day (again). Miracles do happen and they phoned me back within the hour (that was the only successful part of the experience). The lady on the said that unfortunately the property had sold. I simply asked how this could have happened without them getting back to us to see if we were still interested or negotiating. She simply well if you were prepared to pay asking price now why didn't you offer it in the first place. I said I was prepared to pay the asking price but I wanted to pay less than that if I could. Essentially If I could get the property for the very fair price that we offered, then we would obviously want to save that £10,000. She then proceeded to talk over me and rant that if I wanted the house I should have offered as much money as I could in the first place. I told her that is not how anyone purchases anything and that £10K is a lot of money. We were not trying to get it for a song, but the going rate for the street. I asked her why they had not got back to us if they knew we were interested and she just kept saying we should have offered more initially. If the property was sold on the Saturday, why was it not on the system on Monday, and why was my offer input? The way she addressed me was not professional. I wouldn't accept someone talking to me like that about my purchase of a bottle of water let alone, one of the most expensive things I will ever buy costing hundreds of thousands of pounds. These are not just investments of peoples life savings, they are homes and that seems to be completely overlooked by the agents at Haart that I have dealt with. I would expect, that competent sales people would have a list of leads and try to get the best price for the vendor, on this occasion I believe that they lost out on money for the vendor and neither served them or us effectively or appropriately. I will never use Haart to either buy, rent, sell or lease a property and everyone I have spoken to about them has said that they have heard similar things.
We are first time buyers and have been going through the exhausting process of trying to find our first home in London. Haarts lack of communication has lead to us missing out on a house we both fell in love with. We had initially missed out on the property by being outbid (fare enough). Some months later to our surprise the property came back on the market for whatever reason. Not wanting to miss the opportunity we rang them and offered a very strong sum of money for the property before the planned open house. We were told that if we offered the asking price then there was the possibility that the vendor would accept and and cancel the open house. We felt that as this was merely supposition on the part of the agent that, if we offered the asking price our offer would actually just be considered as a guaranteed minimum and they would still offer the property to others. We asked them to keep in contact with us and let us know what was happening as we were still interested and could offer more, but once the open house had concluded. They said they would keep in contact as you would expect as we had shown considerable interest. That was perhaps our mistake as they had not once ACTUALLY called us back when they said they would.
After the open house on Saturday we had still heard nothing so I phoned them on Monday to put our offer in. They asked how much, so we repeated our first offer. They said they had offers above this so it would not be accepted, so we increased our offer. They were very cagey and just asked what is the most you would pay for the property. Although we found it very odd we told them the truth, which was in-fact the original asking price. The lady on the phone said she would input our offer and someone would get back to us that day. Surprise, surprise; they did not.
Chasing them up the following morning I was told i would get a call back that day (again). Miracles do happen and they phoned me back within the hour (that was the only successful part of the experience). The lady on the said that unfortunately the property had sold. I simply asked how this could have happened without them getting back to us to see if we were still interested or negotiating. She simply well if you were prepared to pay asking price now why didn't you offer it in the first place. I said I was prepared to pay the asking price but I wanted to pay less than that if I could. Essentially If I could get the property for the very fair price that we offered, then we would obviously want to save that £10,000. She then proceeded to talk over me and rant that if I wanted the house I should have offered as much money as I could in the first place. I told her that is not how anyone purchases anything and that £10K is a lot of money. We were not trying to get it for a song, but the going rate for the street. I asked her why they had not got back to us if they knew we were interested and she just kept saying we should have offered more initially. If the property was sold on the Saturday, why was it not on the system on Monday, and why was my offer input? The way she addressed me was not professional. I wouldn't accept someone talking to me like that about my purchase of a bottle of water let alone, one of the most expensive things I will ever buy costing hundreds of thousands of pounds. These are not just investments of peoples life savings, they are homes and that seems to be completely overlooked by the agents at Haart that I have dealt with. I would expect, that competent sales people would have a list of leads and try to get the best price for the vendor, on this occasion I believe that they lost out on money for the vendor and neither served them or us effectively or appropriately. I will never use Haart to either buy, rent, sell or lease a property and everyone I have spoken to about them has said that they have heard similar things.
What agent could do to change your mind?
Couldn't say but if they charge the vendor anything for their performance i think they've been ripped off.Attached Filesnbsp;
Comment on agent fees
Couldn't say but if they charge the vendor anything for their performance i think they've been ripped off.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 73% | 92% | £178,000 | £950,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 0 | 0 | 9 | 1 | 14 | 0 | 1 | 3 |
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Great service from Mo.
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Will use them again.
Really appreciate it. Thank you for your help...
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Nov 07,2020
Nov 07,2020
2
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Do not use this Agent in Thornton Heath!! I requested to sign up with the sutton branch and only found out at least a month into contract that I was actually dealing with TH branch due to Covid but was never told this. Danny sold ...
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Nov 06,2020
Nov 06,2020
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I wanted to say million thank you to one special and professional person :Mohammed Adan. I have recently purchased my property on the 06/11/2020 and I have to say that without Mo s help I wouldn't have never done it. Mo has worked all the way ...
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Nov 02,2020
Nov 02,2020
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Oct 23,2020
Oct 23,2020
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This year is difficult to purchase a house due to the covid-19. I had issues with soliciors, mortgage, surveys etc. Mo helped me throughtout the whole purchase process, called solicitors at both sides, arranged survey, contact seller. Thank you again for the good services....
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Oct 23,2020
Oct 23,2020
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Mo could not have been more helpful and supportive in getting me through my first purchase. I was anxious after having had two other properties fall through but Mo kept in touch throughout and was excellent....
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Aug 19,2020
Aug 19,2020
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I was very pleased with Mo and the team's service in selling my property, despite lockdown. He understood that I was under pressure from the developer I was buying from especially when the first buyer was unable to proceed after lockdown. He organised an open ...
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Aug 19,2020
Aug 19,2020
0
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Mo is an extremely helpful young man and he went out of his way to assist us in buying our first-ever property in London. He is a go-getter and always ready to help in whatever ways he can. We wish him all the best in ...
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Aug 14,2020
Aug 14,2020
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Mo was extremely helpful throughout the whole process of selling our house. He was able to negotiate and get us our asking price for our house. He also shared his expertise to guide us through the process making it easier. Communicating with Mo was very ...
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Jul 30,2020
Jul 30,2020
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I am very happy with the service which Mohammed provided as this is my second purchase from him,very good service, very helpful, the best....
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Jan 15,2020
Jan 15,2020
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We had very good experience with Mo. He was the only agent who drove us around and show us properties. He was very professional and honest...
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Aug 13,2019
Aug 13,2019
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From start to finish we received fantastic service from Mo Adan. He was professional, honest and kept us updated throughout the process. We would definitely recommend him to any of our family and friends. Thank you Mo!...
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Jul 30,2019
Jul 30,2019
4
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I had Danny Grey Senior Branch Manager from Haart Thornton Heath round to value property for me on Thursday 25/7/19 Firstly we received a call to say he would be late, 5min before he should have arrived. So he turns up sits down give me all ...
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Oct 29,2018
Oct 29,2018
0
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My wife's aunt was moving from her house she had lived in for over 50 years to be closer to her family in Gloucestershire. So we picked 3 agents to come round and valve the property and out of all 3 Haart and especially Matt was far the ...
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Realistic
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Oct 29,2018
Oct 29,2018
0
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Very professional in every aspect, kept us updated even when on a day off. Kept to his promise of selling quickly. Would highly recommend. Fab team behind him....
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Good
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Oct 27,2018
Oct 27,2018
0
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I would like to express my sincere gratitude to Mohamed Adan for his polite,informative structured and sensitivity in dealing with the sale of 293 Whitehorse Road CRO 2HQ.
He made a very emotional time manageable with the sensitivity that he displayed throughout the entire process. ...
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Good
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Sep 07,2018
Sep 07,2018
0
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I use this particular estate agent because they are close to where I currently live and the staff there are professional and very helpful.
Mo is very attentive and does his best to find properties to suit my exact requirements. He is very enthusiastic about ...
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I would recommend this agent to friends and relatives.
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Aug 12,2016
Aug 12,2016
0
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We have had an excellent service throughout from the very start when Perry first came round. He gave us a great valuation and gave us such confidence that he could do the job and he didn't fail. He got us over the asking price which ...
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Good worth every penny
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Aug 12, 2016
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(1)
Hi JacquiB,
Thank you so much for your kind review, we're pleased you received an excellent service throughout. We will pass this feedback on.
Regards
Ross ...
Aug 03,2016
Aug 03,2016
0
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Mr Reiss Clarke was very professional and curteous in his manner when dealing with my affairs, he was prompt with responses and an excellent communicator, he explained the buying process to me in a very comprehensive way. I would strongly recommend his service to others ...
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Aug 04, 2016
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Hi Mark,
Thank you for your review, we're pleased Reiss provided a professional, prompt and communicative service throughout your time with the branch. We will pass this feedback on!
Regards,
Ross ...
Aug 01,2016
Aug 01,2016
0
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I found Reiss very helpful. He always got back to me quickly when I'd left a message for him. and was realistic about the property, and not at all pushy....
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Comment on agent fees
good
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Aug 01, 2016
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Hi Liduina, we're very pleased you had a good experience with us, we will pass this feedback on.
Regards,
Ross ...
Jul 01,2016
Jul 01,2016
0
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After a failed open house thanks to a vendor not turning up, Reiss clearly felt bad for us (we had turned up with both our children) and offered to take us to another property he thought we might like. It was the 8th property we ...
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Jul 01, 2016
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Hi Reiss,
Thanks for your review. We're happy the team's swift thinking resulted in you finding your perfect home. We will pass this feedback on.
Regards,
Ross ...
Jun 28,2016
Jun 28,2016
0
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Worked extremely hard to get me the price I wanted. She Didn't let anything get in her way. Thanks...
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Good
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Jun 28, 2016
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Hi Joanna,
Thanks for your review, we're glad we got you the price you were looking for with your new property. We will pass this feedback on to the branch.
Regards,
Ross ...
Jun 28,2016
Jun 28,2016
0
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Good communication, always kept us informed of progress and helped to complete transaction as soon as possible. They even chased other estate agency to speed things up...
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Comment on agent fees
fees were higher then other agency we approached but offered higher sale price and exceeded it
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Jun 28, 2016
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Hi there,
Thank you very much for this review, we're pleased you received a fast and transparent experience with us.
We will pass this feedback on.
Regards,
Ross ...
Jun 17,2016
Jun 17,2016
0
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Fantastic service! Anya has been extremely helpful and professional on our purchase. Would highly recommend the Haart team to anyone looking to purchase in Thornton Heath. :)...
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Jun 16,2016
Jun 16,2016
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All staff at this branch are super helpful and friendly. Juliana, Anya, Feroza, Zainab & Perry were all superb throughout my purchase, I would definitely recommend Haart, Thornton Heath....
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Jun 09,2016
Jun 09,2016
0
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Feroza was great and really helpful all along the process. Very different experience to other estate agents in the area (better!). Always helpful, professional and friendly. Great service!...
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Jun 13, 2016
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Hi Eloi,
Thank you for your review, we're very please you received a helpful service. We will pass this feedback on.
Regards,
Ross ...
Mar 15,2016
Mar 15,2016
0
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To say that I am infuriated by Haarts complete incompetence would be a massive understatement. The Thornton Heath branch seem to follow the other branches in the way they do business, which is perhaps why the company has such poor reviews. Here is our story ...
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What agent could do to change your mind?
Couldn't say but if they charge the vendor anything for their performance i think they've been ripped off.Attached Filesnbsp;
Comment on agent fees
Couldn't say but if they charge the vendor anything for their performance i think they've been ripped off.
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Mar 16, 2016
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(1)
Hi there,
We're terribly sorry to hear about your poor experience with us - please get in touch with us at [email protected] as soon as possible so we can assist you wherever we can and hopefully rectify some issues.
Regards,
Ross ...
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Best Estate Agent in Thornton Heath 
We're terribly sorry to hear about your poor experience with us - please get in touch with us at [email protected] as soon as possible so we can assist you wherever we can and hopefully rectify some issues.
Regards,
Ross