100% sales valuation accuracy
67% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Mar 14,2016
Mar 14,2016
4
people found
this helpful
this helpful
Absolute worst company I have ever leased my house with.
The customer service from the branch staff through to the customer care team are a disgrace.
Recently this "company" allowed a tenant to destroy furniture and belongings in a fully furnished property and have completely washed there hands of any wrong doing or compensation.
Elaine at the branch is useless I have asked her on 4 different occasions to forward on a valuation of the house that was completed and I am still waiting on it. Just want to sell the house now because leasing the property is such a chore with this company. The monthly payment from them is supposed to go in on the 14th, it's now the 16th and there is still no sign of it, hopefully it goes in before our mortgage is due out but with YourMove I don't hold out much hope.
When I initially raised the complaint I received an email back from Marion Hunter who is the area sales manager, I think she might be a robot because she just copies and pastes her generic response no matter how much you try and explain your concerns.
After giving up with Marion, I have since been dealing with Brian Moran, the area lettings director of Scotland and he has promised I will see this valuation soon, let's hope he is not as useless as his staff. I have only asked for it to be emailed, surely can't take that long.
All in all, I would advise going with anyone other than YourMove, there are plenty estate agents in the area. Save yourself the hassle.
The customer service from the branch staff through to the customer care team are a disgrace.
Recently this "company" allowed a tenant to destroy furniture and belongings in a fully furnished property and have completely washed there hands of any wrong doing or compensation.
Elaine at the branch is useless I have asked her on 4 different occasions to forward on a valuation of the house that was completed and I am still waiting on it. Just want to sell the house now because leasing the property is such a chore with this company. The monthly payment from them is supposed to go in on the 14th, it's now the 16th and there is still no sign of it, hopefully it goes in before our mortgage is due out but with YourMove I don't hold out much hope.
When I initially raised the complaint I received an email back from Marion Hunter who is the area sales manager, I think she might be a robot because she just copies and pastes her generic response no matter how much you try and explain your concerns.
After giving up with Marion, I have since been dealing with Brian Moran, the area lettings director of Scotland and he has promised I will see this valuation soon, let's hope he is not as useless as his staff. I have only asked for it to be emailed, surely can't take that long.
All in all, I would advise going with anyone other than YourMove, there are plenty estate agents in the area. Save yourself the hassle.
Comment on agent fees
Too expensive for the customer service they provide.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 67% | £54,000 | £54,000 |
| Lettings | 0% | 0% | £525 | £600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 2 | 1 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 29,2019
Aug 29,2019
0
people found
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Your Move Hamilton have worked tirelessly to get the right sale for our we flat in Glasgow
Jennifer Elrick negotiated professional on our behalf and achieved almost 10% more than the first offer.
The whole office were always courteous and professional and Irene Logan also deserves ...
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Feb 28,2018
Feb 28,2018
0
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I am both buying and selling with Your Move Hamilton and have been impressed by the speed and efficient service received so far. In particular. Marlene and Gary helped to equip me with the necessary skills required to promote my property while showing viewers around. ...
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Comment on agent fees
The fees were slightly higher than other agents I had researched but worth it !
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Mar 14,2016
Mar 14,2016
4
people found
this helpful
this helpful
Absolute worst company I have ever leased my house with.
The customer service from the branch staff through to the customer care team are a disgrace.
Recently this "company" allowed a tenant to destroy furniture and belongings in a fully furnished property and have completely ...
read full review
read full review
Comment on agent fees
Too expensive for the customer service they provide.
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Feb 23,2015
Feb 23,2015
4
people found
this helpful
this helpful
Never have me and my partner been the sort of people to complain but this company based on my experience and by the looks of it many others is absolutely shocking. Moved into a property nearly 2 months ago now with my pregnant partner. Would be ...
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What agent could do to change your mind?
Paid a 750 pound deposit for a house thatsfalling apart.Attached Filesnbsp;
Comment on agent fees
Paid a 750 pound deposit for a house thatsfalling apart.
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Jul 02,2014
Jul 02,2014
3
people found
this helpful
this helpful
i went with this company to sell my house. i was told by them they had people on the waiting list for houses to buy in my area. i been with them two months. i have lowered my price significantly at a loss . i have ...
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What agent could do to change your mind?
if they showed more of an interest and got buyers through the door....they said its a buyers market....where?Attached Filesnbsp;
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Irene
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
https://www.your-move.co.uk/help/complaints-process
Last updated at 4:12 PM 15/12/2015 by allAgents
