Thornley Groves
Salford City Point, Manchester, M3
3.1/5, 63 reviews
59% recommended
71% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
57% lettings fee satisfaction

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“When i moved into my property i needed the bed ......”

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Mar 11,2016
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jordan
By: 'simone'
Mar 11,2016
0 people found
this helpful
When i moved into my property i needed the bed replacing, bathroom light fixing, wardrobe fixing, carpet cleaning and a new hoover. Jordan quickly liaised with the landlord and various other parties to resolve my issue within the space of 2 weeks.
Very happy with his work.
Thanks

Simone
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Latest Reviews

View all Reviews 63
13th Oct 2023
reviewed by 'mohammed'
“The absolute most unprofessional company that I have ever dealt with and very incompetent staff, not everyone but majority of ......”
5th Oct 2023
reviewed by 'Joe'
“They are the most disgusting company I have ever come across. They are liars, they are greedy, they are unwilling ......”
18th Aug 2021
reviewed by 'Lynn'
“Absolutely shocking letting agents. Been letting out for years and basically they have never managed it at all. They got ......”
30th Jun 2021
reviewed by 'Charr'
“Wish i could give lower. The worst estate agents i have ever had. There are no words to describe the ......”
14th May 2018
reviewed by 'Sara'
“Thornley Groves are the absolute worse agents I have seen in my life (and I have lived in many different ......”
22nd Oct 2017
reviewed by 'MT'
“Extremely disappointing service. The absolute worst estate agents I have ever rented through. 100% Avoid.From signing the contracts right until ......”
Opening Hours
  • Monday: 08:00 - 18:00
  • Tuesday: 08:00 - 18:00
  • Wednesday: 08:00 - 18:00
  • Thursday: 08:00 - 18:00
  • Friday: 08:00 - 18:00
  • Saturday: 08:00 - 17:00
  • Sunday: Closed
Address

Thornley Groves
Unit 2 Vimto Gardens, 150 Chapel Street
Salford,Manchester
Greater Manchester
M3 5JY
0161 245 1111

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 71% 100% £105,000 £105,000
Lettings 75% 57% £425 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 4 21 21 0 0 3 0 3 1
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Altrincham, WA14
Didsbury, M20
Hale, WA15
Manchester, M2
Manchester M1, M1
Manchester Northern Quarter, M4
Sale, M33
Salford City Point, M3

“Avoid at all costs....”

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Oct 13,2023
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By: 'mohammed'
Oct 13,2023
0 people found
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The absolute most unprofessional company that I have ever dealt with and very incompetent staff, not everyone but majority of who I was in contact with. Will most certainly be encouraging family, friends, colleagues and others to avoid this company at all costs....
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“Please do NOT rent with TG - GREEDY, LYING, SCUMMY CRIMINALS...”

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Oct 05,2023
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By: 'Joe'
Oct 05,2023
0 people found
this helpful
They are the most disgusting company I have ever come across. They are liars, they are greedy, they are unwilling to help and I've experienced a severe lack of communication from their side. They never answer calls and respond to 1 in every 10 or so emails, ...
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“Absolutely shocking letting agents. Been lett......”

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Aug 18,2021
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By: 'Lynn'
Aug 18,2021
0 people found
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Absolutely shocking letting agents. Been letting out for years and basically they have never managed it at all. They got tenants in but never checked in the property to the fact tht they claimed it was single tenant yet has someone living there for 2 years. ...
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“Wish i could give lower. The worst estate age......”

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Jun 30,2021
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By: 'Charr'
Jun 30,2021
0 people found
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Wish i could give lower. The worst estate agents i have ever had. There are no words to describe the amount of stress they have caused me over the past two years, even now when I no longer rent with them! I'm still trying to ...
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By: Jenny
Aug 11, 2021
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Wholeheartedly agree! Shocking agents, I am honestly puzzled what they do all day. ...

“Absolute worse...”

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May 14,2018
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Lyn
By: 'Sara'
May 14,2018
1 people found
this helpful
Thornley Groves are the absolute worse agents I have seen in my life (and I have lived in many different countries). At first they are nice and make you sign the contract as soon as possible and after that nobody cares. We had a dryer ...
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Comment on agent fees
Crazy fees that don't make any sense. They just charge what ever you want.
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“Extremely disappointing service. The absolute worst estate agents I have ......”

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Oct 22,2017
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By: 'MT'
Oct 22,2017
4 people found
this helpful
Extremely disappointing service. The absolute worst estate agents I have ever rented through. 100% Avoid. From signing the contracts right until finally winning our money back, a simple 12 month lease turned into an 18 month nightmare. We experienced the following on a regular basis: - Poor communication ...
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“I rented from Thornley Groves and at first everything was ......”

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Jun 18,2017
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By: 'MB'
Jun 18,2017
3 people found
this helpful
I rented from Thornley Groves and at first everything was fine, except for the stains on the carpets and walls and the thick layer of dust, but this seemed fine because I would always clean a new home before I unpack. However, after one month ...
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Comment on agent fees
There are fees in place wherever TG finds the opportunity.
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“I am afraid to say that after being with this ......”

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Jun 02,2017
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Keisha
By: 'Anonymous'
Jun 02,2017
5 people found
this helpful
I am afraid to say that after being with this estate agents for quite a few years, they have turned out to be the worst. Even if you are a gold star tenant and thoroughly clean the property before you leave, they will try their ...
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Comment on agent fees
TERRIBLE - Charging £42 for arranging a professional clean (costing £70), all of which is charged to the tenant. Despite the fact that the tenant has already carried out the cleaning.
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“Utterly awful. Rented me a flat in disrepair and then ......”

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May 11,2017
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By: 'Annoyed'
May 11,2017
1 people found
this helpful
Utterly awful. Rented me a flat in disrepair and then attempted to charge for improvements at the end of the tenancy. Flat riddled with vermin and filthy. AVOID AT ALL COSTS....
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“Tenants beware! If you are looking for an agent that ......”

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Feb 28,2017
Minithumbdown
By: 'D'
Feb 28,2017
4 people found
this helpful
Tenants beware! If you are looking for an agent that will try to wring every last penny out of you, look no further! These crooks have fees flying out of every orifice, and none of them are reasonable. Allow me to describe how your tenancy ...
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Comment on agent fees
Bad.
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“Literally horrible from start to finish. It seems from other ......”

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Nov 18,2016
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By: 'SH'
Nov 18,2016
4 people found
this helpful
Literally horrible from start to finish. It seems from other reviews that they're fantastic for landlords, but they are absolutely appalling when dealing with tenants. We moved into a flat in city centre and were shocked to find it was damp, covered in mould, and ...
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“Terrible service. My fob was damaged through no fault of ......”

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Oct 16,2016
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chuck
By: 'Needsomewheretolive'
Oct 16,2016
3 people found
this helpful
Terrible service. My fob was damaged through no fault of my own and were incredibly difficult in providing a new one without me paying out first and I ended up not having a fob and thus no access to my flat for a week. A ...
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Comment on agent fees
Standard.
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“The re-let of my flat in Manchester was handled professionally ......”

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Aug 31,2016
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Katie
By: 'Rob'
Aug 31,2016
0 people found
this helpful
The re-let of my flat in Manchester was handled professionally and quickly by Katie. The viewing process was easy and I was kept fully informed of progress. The new let was at increased rent and I have asked TG to manage the tenancy for me. ...
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Comment on agent fees
The fees are the most competitive around
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“WARNING ! PLEASE AVOID THIS COMPANY AT ALL COSTS ! - Proposed ......”

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Aug 27,2016
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Sophie
By: 'Winston'
Aug 27,2016
3 people found
this helpful
WARNING ! PLEASE AVOID THIS COMPANY AT ALL COSTS ! - Proposed tenancy start date delayed by 1 week and only gave us 2 days notice after we paid the deposit and rent fees upfront. - When we finally moved in, the flat was in an unliveable condition (covered ...
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“These letting agents have to be the worse if you ......”

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Aug 17,2016
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By: 'Lucy'
Aug 17,2016
2 people found
this helpful
These letting agents have to be the worse if you are a landlord. I highly recommend you do not use them. They have let me down again and again and I am £4000 out of pocket because of lack of communication and action from this firm. ...
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Comment on agent fees
bad
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By: Tom
Aug 27, 2019
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Sounds appalling ...how did this end? - sacking, full refund and proper compensation at least - sounds like one for the courts to me. ...

“Thornley Groves are nothing short of a shambolic establishment. When ......”

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Aug 11,2016
Minithumbdown
By: 'JB88'
Aug 11,2016
2 people found
this helpful
Thornley Groves are nothing short of a shambolic establishment. When originally looking for a property to rent, I had to call the company 4 times to arrange a viewing! This was then followed by clearly over the top aggressive sales tactics. When trying to contact the ...
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What agent could do to change your mind?
High
Attached Filesnbsp;
Comment on agent fees
High
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By: Hannah Marsh
Aug 12, 2016
View all comments (1)
Dear Sir/Madam, We're very sorry to hear you have been dissatisfied with the service you have received and that you have struggled to make contact with us. I would welcome the opportunity to talk to you about your experience. Please contact me directly on 0161 942 4121 or email me at [email protected]. I look forward to hearing from you. Kind regards, Hannah Marsh, Customer Care Manager, Thornley Groves. ...

“Jodie was very helpful during the period of the changeover ......”

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Aug 03,2016
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Jodie
By: 'Terry'
Aug 03,2016
0 people found
this helpful
Jodie was very helpful during the period of the changeover of my tenants. She was always available, answered our queeries and completed the changeover perfectly....
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Comment on agent fees
A little high
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“I have had excellent service from the Swinton Branch. I ......”

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Jun 15,2016
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Clare
By: 'Clare'
Jun 15,2016
0 people found
this helpful
I have had excellent service from the Swinton Branch. I am a landlord and was dealt with by Clare Carpenter who has rented out my property. She was extremely professional throughout and the property was rented very quickly and a maximum amount of rent was ...
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Comment on agent fees
The fee's were excellent and value for money. Having used another agency in the past I can say that this was the most competitive price I have paid.
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“If you want first class service contact Lynn Rackstraw of ......”

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Jun 08,2016
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Lyn
By: 'ST'
Jun 08,2016
0 people found
this helpful
If you want first class service contact Lynn Rackstraw of Thornley Groves. Thornley Groves recently re rented our flat in Machester. Quick, efficient service, difficult to find these days. Highly recommended....
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Comment on agent fees
Good, just below industry standard
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“I want to thank to Clare Carpenter ,who works at ......”

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May 16,2016
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By: 'Clare'
May 16,2016
0 people found
this helpful
I want to thank to Clare Carpenter ,who works at the angency as Letting Administrator.She' s managed to finish our deal for let a house only for one week,so quickly. She is friendly,responsible and hard working person.Don't hesitate to ask her,...
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Comment on agent fees
There are only professional people
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“Very positive experience. Spoke through the process and any concerns ......”

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Apr 11,2016
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James
By: 'James.'
Apr 11,2016
0 people found
this helpful
Very positive experience. Spoke through the process and any concerns I had with James and he kept in contact with us, letting us know where we were up to with everything....
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Comment on agent fees
With more explanation I think the fees are acceptable.
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“James contacted me regarding the creation of a checkout inspection ......”

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Mar 25,2016
Minithumbup
By: 'Tony'
Mar 25,2016
0 people found
this helpful
James contacted me regarding the creation of a checkout inspection report for my property in Manchester. It has been my first involvement in such a matter, with so many issues. James' approach was extremely professional, helpful, fair (to both parties) and I was very impressed!...
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Comment on agent fees
Good
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“Very helpful throughout the process of renting the house. Kept ......”

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Mar 14,2016
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Clare
By: 'Clare'
Mar 14,2016
0 people found
this helpful
Very helpful throughout the process of renting the house. Kept me updated with everything i needed to know at every step of the process. Very kind!...
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“When i moved into my property i needed the bed ......”

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Mar 11,2016
Minithumbup
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jordan
By: 'simone'
Mar 11,2016
0 people found
this helpful
When i moved into my property i needed the bed replacing, bathroom light fixing, wardrobe fixing, carpet cleaning and a new hoover. Jordan quickly liaised with the landlord and various other parties to resolve my issue within the space of 2 weeks. Very happy with his ...
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“When i moved into my property i needed the bed ......”

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Mar 08,2016
Minithumbup
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jordan
By: 'simone'
Mar 08,2016
0 people found
this helpful
When i moved into my property i needed the bed replacing, bathroom light fixing, wardrobe fixing, carpet cleaning and a new hoover. Jordan quickly liaised with the landlord and various other parties to resolve my issue within the space of 2 weeks. Very happy with his ...
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“The agents were kind and professional. They have been willing ......”

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Nov 27,2015
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Melissa
By: 'Martina'
Nov 27,2015
0 people found
this helpful
The agents were kind and professional. They have been willing all the time to support us in renting the house and pass the credit check. The credit check has been too long for my taste. It has been asked to me to give too many ...
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Melissa and Rhea! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Marc was very helpful when looking for perspective properties. He ......”

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Nov 27,2015
Minithumbup
By: 'CR'
Nov 27,2015
0 people found
this helpful
Marc was very helpful when looking for perspective properties. He listened to and took on board what I was looking for an kept me up to date by phone and email as promised. He showed me around several flats until I found one which met ...
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from marc! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Both Melissa and Rhea have been very professional, friendly, available ......”

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Nov 26,2015
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Melissa
By: 'Yes'
Nov 26,2015
0 people found
this helpful
Both Melissa and Rhea have been very professional, friendly, available at any time and accurate with all the information they gave us. I highly recommend both Melissa and Rhea to deal with customers....
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By: Emily Sparrow
Feb 26, 2016
View all comments (1)
Many Thanks for taking the time to post a review in relation to the great service you have received from Melissa and Rhea! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Good communication. Kept me updated all the way through and ......”

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Nov 20,2015
Minithumbup
By: 'Gillian'
Nov 20,2015
0 people found
this helpful
Good communication. Kept me updated all the way through and genuinely tried to make sure they showed me what I was after and not just anything....
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from the team here at Thornley Groves. I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Agent ensured all information and particulars for the property were ......”

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Nov 18,2015
Minithumbup
By: 'Dan'
Nov 18,2015
0 people found
this helpful
Agent ensured all information and particulars for the property were correct. He met me several times to view and inspect the property with short notice and working around my busy schedule. Updated me and the seller at every stage to ensure the purchase ran smoothly ...
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Matthew!! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3:59 PM 03/09/2015 by James Favas

Awards won by Thornley Groves, Manchester M3 5JY



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