100% sales valuation accuracy
100% sales fee satisfaction
Mar 09,2016
Mar 09,2016
1
people found
this helpful
this helpful
In June/July I instructed Connells to sell a bungalow in Malvern. As it had not been sold they were instructed to rent the property. They found tenants quite quickly. The tenants then decided to buy the property which is when everything went wrong. I gave them my solicitor's details by email and phone and also informed the Property Lawyers Connells had suggested that I did not wish them to act for me. I was in hospital when my wife returned home to find a message from Property Lawyers saying the papers were on the way. My wife immediately emailed both the lawyers and Connells and spoke to my solicitor the following morning who immediately sorted the matter out. An apology was received from Connells.
The property was sold on the 13th January and that is when my problems really started. My solicitor received an invoice from Connells quoting a 1.25% fee rather than the 1% agreed. This was rectified but took some time. I then tried to get a final statement and a rebate of their unearned fees from their letting division. This they refused to do so until the Malvern office confirmed that the property had been sold. After some time I decided to instruct my solicitor to set off the monies owed by the rental section against the sale fees and pay the Malvern office the balance. After a series of emails I suddenly received a letter dated 10th February from Connells ' debt recovery office informing me that I had to pay the balance by the 17th February to obviate the need for further action. I immediately phoned the debt recovery office and asked if they had read my emails. They agreed they had. I told them in no uncertain terms that I was fully conversant with civil law and I would pay the balance once I had received the monies owing from their lettings branch. Part of the monies arrived but without the VAT. The final payment was received the end of February.
The property was sold on the 13th January and that is when my problems really started. My solicitor received an invoice from Connells quoting a 1.25% fee rather than the 1% agreed. This was rectified but took some time. I then tried to get a final statement and a rebate of their unearned fees from their letting division. This they refused to do so until the Malvern office confirmed that the property had been sold. After some time I decided to instruct my solicitor to set off the monies owed by the rental section against the sale fees and pay the Malvern office the balance. After a series of emails I suddenly received a letter dated 10th February from Connells ' debt recovery office informing me that I had to pay the balance by the 17th February to obviate the need for further action. I immediately phoned the debt recovery office and asked if they had read my emails. They agreed they had. I told them in no uncertain terms that I was fully conversant with civil law and I would pay the balance once I had received the monies owing from their lettings branch. Part of the monies arrived but without the VAT. The final payment was received the end of February.
What agent could do to change your mind?
The fees were the same as the other local agents,Attached Filesnbsp;
Comment on agent fees
The fees were the same as the other local agents,
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Latest Reviews
25th Jul 2019
reviewed by 'Jolie'
25th Mar 2016
reviewed by 'KJF999'
9th Mar 2016
reviewed by 'TonyG'
25th Jan 2016
reviewed by 'Maxine'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £550,000 | £550,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 0 | 2 | 1 | 0 | 0 | 0 | 0 |
Areas covered
- WR14
- HR8
- WR13
- GL20
- WR6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 25,2019
Jul 25,2019
0
people found
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When my husband and I were looking to rent in Malvern, Jessica Lane helped us through every step of the process. She was attentive and professional. Our experience with the entire staff at the Connells in Malvern was outstanding! Thanks again for all your help....
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Mar 25,2016
Mar 25,2016
0
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I just want to say a big thank you for all of your help throughout the whole process of helping us move home - I am certain that without your hard work trying to push everything through we wouldn't be in our new home now. ...
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Comment on agent fees
they weren't the cheapest of the agents we had out to value our home but definitely worth paying the little extra
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Mar 09,2016
Mar 09,2016
1
people found
this helpful
this helpful
In June/July I instructed Connells to sell a bungalow in Malvern. As it had not been sold they were instructed to rent the property. They found tenants quite quickly. The tenants then decided to buy the property which is when everything went wrong. I ...
read full review
read full review
What agent could do to change your mind?
The fees were the same as the other local agents,Attached Filesnbsp;
Comment on agent fees
The fees were the same as the other local agents,
Was this helpful?
Yes
Yes
Jan 25,2016
Jan 25,2016
0
people found
this helpful
this helpful
Having tried and failed to sell my property with two previous agents over 12 months I moved to Connells and received an offer within a week of being on the market with them. I am convinced that this was due to the fact that Hannah and ...
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Comment on agent fees
Reasonable
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 9:19 AM 10/03/2016 by Hannah Cluett
