Kelway Law Estate Agents
Liphook, GU30
3.4/5, 27 reviews
59% recommended
100% sales valuation accuracy
92% sales fee satisfaction

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“I agreed a viewing in Hampshire for 10am Saturday and ......”

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Jan 30,2012
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By: 'No'
Jan 30,2012
2 people found
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I agreed a viewing in Hampshire for 10am Saturday and informed the agent I would be travelling up from the South West on the morning in question. I arrived in Hampshire at 9.30am and was then called and told they had accepted an offer and promptly cancelled the meeting with 30 minutes to go until my viewing. Upon investigation and admission from someone manning the office on that day they knew about this the day before I travelled but had not called me. I was left with a 3 hour drive back home and I have had no apology since. I have written to John Hodges twice to express my dissatisfaction and he has totally ignored my emails. The lack of customer service is shocking and perhaps they have forgotten who pays their wages? I would avoid using this agent whether you are a landlord or a prospective tenant and I will be ensuring that my friends and colleagues are told likewise. I accept properties come and go however standards of customer service should be constant and Kelway Law are one to avoid.
What agent could do to change your mind?
Apply customer service standards in all your dealings with your clients. In addition an apology with a degree of empathy would have gone a long way to incurring me with a 6 hour wasted drive and ‚£ 50 in petrol.
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Latest Reviews

View all Reviews 27
15th Jun 2021
reviewed by 'Liz'
“Thoroughly recommend the team at Liphook. All went smoothly with our house sale and was kept up to date right ......”
10th Mar 2021
reviewed by 'Penny'
“Kelway law delivered great service from the moment I signed up with them to the day of completion. I would ......”
21st Feb 2021
reviewed by 'St2h'
“Wouldn't recommend renting or letting with kelway.Lived in a property in bordon for 1 year and had nothing but issues. ......”
18th Feb 2021
reviewed by 'Zak'
“The 5 Star reviews are written by the staff. Adrian Law is a cowboy trader. Disgraceful business. Don't use at all. ......”
20th Jan 2021
reviewed by 'Alex'
“John & the team at Kelway Law in Liphook were fantastic throughout the sale of our house. Our forward purchase wasn't ......”
21st Sep 2020
reviewed by 'Heather'
“Used Kelway to sell our house and ended up buying one through them too. Having just exchanged I would definitely ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Kelway Law Estate Agents
2-4 Haslemere Road
Liphook
Hampshire
GU30 7AL
01428 722447

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 92% £93,000 £590,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 0 0 6 9 2 3 1 0 2
Areas covered
  • GU30
  • GU35
  • GU33
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS
Rankings
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Latest Properties

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Haslemere, GU27
Haslemere, GU27
Hindhead, GU26
Liphook, GU30
Liphook, GU30

“Thoroughly recommend the team at Liphook. Al......”

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Jun 15,2021
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By: 'Liz'
Jun 15,2021
0 people found
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Thoroughly recommend the team at Liphook. All went smoothly with our house sale and was kept up to date right the way through. Many thanks....
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“Great service from Kelway Law...”

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Mar 10,2021
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By: 'Penny'
Mar 10,2021
0 people found
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Kelway law delivered great service from the moment I signed up with them to the day of completion. I would recomend this company to anyone....
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“Wouldn't recommend renting or letting with ke......”

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Feb 21,2021
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By: 'St2h'
Feb 21,2021
28 people found
this helpful
Wouldn't recommend renting or letting with kelway. Lived in a property in bordon for 1 year and had nothing but issues. Landlady paying for a service for property to be maintained and kelway where not doing that. Did not have one property check in time of ...
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“The 5 Star reviews are written by the staff. ......”

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Feb 18,2021
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By: 'Zak'
Feb 18,2021
2 people found
this helpful
The 5 Star reviews are written by the staff. Adrian Law is a cowboy trader. Disgraceful business. Don't use at all. Have contacted local Radio & Rogue Traders....
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“John & the team at Kelway Law in Liphook were......”

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Jan 20,2021
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By: 'Alex'
Jan 20,2021
1 people found
this helpful
John & the team at Kelway Law in Liphook were fantastic throughout the sale of our house. Our forward purchase wasn't straight forward and very time critical but the team were always on top of the situation to help us out with advice and keep things ...
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“Sale and purchase...”

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Sep 21,2020
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By: 'Heather'
Sep 21,2020
0 people found
this helpful
Used Kelway to sell our house and ended up buying one through them too. Having just exchanged I would definitely recommend using them. Really friendly, approachable and give clear advice. Communication was great, prompt replies to queries from both Amy and John. They made what ...
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“Overall a very good experience - we recently ......”

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Apr 25,2020
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By: 'Charlotte'
Apr 25,2020
0 people found
this helpful
Overall a very good experience - we recently sold our property through Kelway Law in Liphook. John was very knowledgeable, reliable and ultimately helped to get the sale over the line at the end which took a lot of the last minute stress of house ...
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“I would not recommend Kelway Law to either s......”

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Mar 09,2020
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By: 'Jenny'
Mar 09,2020
0 people found
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I would not recommend Kelway Law to either seller or buy a property through. Staff are unprofessional and they have the worst communication skills of any agent I have ever dealt with. It would be very wrong move to deal with them....
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“Very good communication with buyers. Good re......”

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Oct 09,2019
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By: 'Stephen'
Oct 09,2019
0 people found
this helpful
Very good communication with buyers. Good responses to queries raised. Helpful at all times. Friendly office. Particulars of houses very well presented....
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“AVOID AT ALL COSTS...”

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Jun 15,2018
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By: 'KELWAY'
Jun 15,2018
4 people found
this helpful
I endeavour you to avoid this horrendous company. They encourage and initialise guzumping alongside awful customer service. *I wish to have never come across and hope you do not have to experience his lack of humanity. Kelway Law look after themselves and their **agendas. Please ...
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By: Adrian Law
Jun 25, 2018
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If we are marketing a property and a buyer tries to reduce the amount they are paying for the property on the day of exchange, we will do all we can to act in our clients interest. In this instance we had a back up buyer to whom we sold the property for a higher amount. When you tried to gazump the new buyer our clients understandably did not want to deal with you. I hope that you have now been successful in finding a new property. Adrian Law ...

“DEFINITELY NOT RECOMMENDED. Did not turn up to confirmed appointment. ......”

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Mar 01,2018
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Adrian
By: 'Elderly'
Mar 01,2018
4 people found
this helpful
DEFINITELY NOT RECOMMENDED. Did not turn up to confirmed appointment. Did not apologise. Does not respond to emails. From long experience, we would not recommend this agent....
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“Having had a less than positive tenant finding experience with ......”

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May 08,2015
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John
By: 'H'
May 08,2015
0 people found
this helpful
Having had a less than positive tenant finding experience with another agency I looked to go elsewhere. On this occasion, with Kelway Law the experience was positive with time taken to find the right tenants with a strong awareness of the local market. In addition ...
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“Agent was prompt in replying and updating progress at all ......”

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Mar 30,2015
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Franco
By: 'Gavin'
Mar 30,2015
0 people found
this helpful
Agent was prompt in replying and updating progress at all times. Information regarding the background to the property was conveyed accurately. Handover process was completed seamlessly. Negative - could have been a bit more personable in their dealings...
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“From the outset it was obvious that John's knowledge of ......”

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Mar 27,2015
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By: 'Les'
Mar 27,2015
0 people found
this helpful
From the outset it was obvious that John's knowledge of the local market was sound and based on fact, not premise. He and Franco kept me well informed throughout the transaction and their advice led to the best price being obtained from a well positioned ...
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Comment on agent fees
Clearly stated at first meeting.
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“We used Kelway Law after having no luck selling our ......”

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Mar 26,2015
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Franco
By: 'I'
Mar 26,2015
0 people found
this helpful
We used Kelway Law after having no luck selling our house with another local agent. The experience with KL was much more positive. They gave us good advice on how to market our house including where to position it price wise. They got a steady ...
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“I used Kelway Law both as managing agents, and then ......”

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Nov 09,2014
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By: 'Anne'
Nov 09,2014
0 people found
this helpful
I used Kelway Law both as managing agents, and then to sell the property. They were extremely helpful, always available within a short time, consistently pleasant to deal with, and very understanding of my circumstances....
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“Excellent service and advice from John Hodges.House was up ......”

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Aug 29,2014
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By: 'chris'
Aug 29,2014
0 people found
this helpful
Excellent service and advice from John Hodges. House was up for sale with another locam agent for 3 months. We then went dual agent with Kelway and Johb and his team Franco sold it within 2 weeks....
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“Abismal! That's all I can say - as previous reviewers ......”

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Aug 03,2014
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By: 'pmcmon'
Aug 03,2014
3 people found
this helpful
Abismal! That's all I can say - as previous reviewers have mentioned, it is almost impossible to get a response out of these, erm, cowboys. I would take a serious look at these guys before getting involved - be aware that they are not a ...
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By: Adrian Law
Aug 26, 2014
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Hi. I have not been able to identify what this relates to. Being a sole trader is not usually regarderd as being suspicious. Please email me at [email protected] and I will look into any issue for you. Regards. Adrian Law ...

“I bought the property from the original owner who also ......”

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Jul 25,2014
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John
By: 'Tom'
Jul 25,2014
0 people found
this helpful
I bought the property from the original owner who also happened to be John, who works at the branch! Both John and Franco were timely in updating me, patient when I took a while to get back to them, and were polite and courteous in ...
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“John demonstrated a diligence and attension to detail that resulted ......”

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Jun 03,2014
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By: 'Forsey'
Jun 03,2014
0 people found
this helpful
John demonstrated a diligence and attension to detail that resulted in a fast sale of my property. Good liason with myself and prospective purchasers....
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“I have let a number of properties over the last 10 ......”

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May 28,2014
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By: 'Rob'
May 28,2014
0 people found
this helpful
I have let a number of properties over the last 10 years and always had excellent service from John Hodges who is very knowledgeable on all aspects of property letting from knowing how much to ask and how best to present the property. The back up ...
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“Decided to use Kelway Law to market our property for ......”

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Apr 28,2014
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By: 'Jill'
Apr 28,2014
0 people found
this helpful
Decided to use Kelway Law to market our property for rental as we have used them in the past when selling a property. John from the Liphook branch was always contactable, polite and extremely professional. The property was marketed immediately upon instruction without delay. He ...
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“This was for the sale of my parents' house, and ......”

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Apr 25,2014
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By: 'Carolyn'
Apr 25,2014
0 people found
this helpful
This was for the sale of my parents' house, and we received excellent service. Several viewings were arranged over the first weekend it was on the market, with one even before the details had been fully sorted out. It sold very quickly at above asking ...
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“Overall Rating: TERRIBLE, its a pity as what I'd really ......”

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Dec 04,2012
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By: 'M'
Dec 04,2012
2 people found
this helpful
Overall Rating: TERRIBLE, its a pity as what I'd really like to say isn't listed so probably a good thing. Rented and own my own home, even had the pleasure of renting from yes Anthea Turner!! and never experienced anything like this outfit.... Regulation of ...
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What agent could do to change your mind?
Not lie about passing reasonable offers on longstanding empty properties onto the Landlords!!! Close down would be my best feedback.
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“This agent is the worst company you could deal with. ......”

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Dec 03,2012
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By: 'Nicole123'
Dec 03,2012
1 people found
this helpful
This agent is the worst company you could deal with. We should have known they would be bad when we were waiting an hour to view a property. We peservered and had only trouble. We had leaks that were ignored, emails unanswered and staff are ...
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What agent could do to change your mind?
O
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“Avoid at all costs, we have rented off them for ......”

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Jul 19,2012
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By: 'Former'
Jul 19,2012
2 people found
this helpful
Avoid at all costs, we have rented off them for a year and glad to be finally out of the contract. We informed them of issues from the very first day, after a year they still havent been repaired. They have informed us that it ...
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What agent could do to change your mind?
Never use them they are cowboys.
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“I agreed a viewing in Hampshire for 10am Saturday and ......”

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Jan 30,2012
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By: 'No'
Jan 30,2012
2 people found
this helpful
I agreed a viewing in Hampshire for 10am Saturday and informed the agent I would be travelling up from the South West on the morning in question. I arrived in Hampshire at 9.30am and was then called and told they had accepted an offer and ...
read full review
What agent could do to change your mind?
Apply customer service standards in all your dealings with your clients. In addition an apology with a degree of empathy would have gone a long way to incurring me with a 6 hour wasted drive and ‚£ 50 in petrol.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:50 AM 14/04/2015 by John Hodges

Awards won by Kelway Law Estate Agents, Liphook GU30 7AL



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