96% sales valuation accuracy
97% sales fee satisfaction
84% lettings valuation accuracy
99% lettings fee satisfaction
Mar 01,2016
Mar 01,2016
4
people found
this helpful
this helpful
AVOID AVOID AVOID!!**
I was looking to buy a holiday let, I viewed several properties in the Exmouth area. When viewing the properties I asked all agents if the flat could be used as a holiday let. Other agents did there job correctly and told me they could be or could not be.
I found a flat I like so I asked Lewis at Bradleys Exmouth if it could be used as a holiday let, I was told this would be ok so I put an offer in and it was accepted. I asked several times during the sale, both verbally and in writing, if it was defiantly ok to be used as a holiday let and was told each time that yes its fine.
Just before exchanging I called asked Bradleys for the lease company details, I then called them just to double check and I was told that under no circumstances could it be used as a holiday let.
Bradleys are now saying that they didn't actually check the information they were given they just passed it on so are not to blame as they only passed on wrong information.
I have spent over ‚£1,700 on legal fees. This is a lot of money to me and nothing to Bradleys, I have found other bad reviews about them online all saying that there customer service is non existent.
I have been very unwell over the whole thing, Bradleys have just washed their hands of it and have made no effort to resolve the matter
I can only urge anyone buying, selling or renting to think twice about using this company, I asked other agents about the situation and they have all come back to me and said that Bradleys are in the wrong and have acted badly.
I don't much care about what rule or law they are hiding behind by saying we only past on wrong info so are not at fault, the right, good and moral thing to do is to correct their mistake but they have no intention of doing that. AVIOD AVOID AVOID
I was looking to buy a holiday let, I viewed several properties in the Exmouth area. When viewing the properties I asked all agents if the flat could be used as a holiday let. Other agents did there job correctly and told me they could be or could not be.
I found a flat I like so I asked Lewis at Bradleys Exmouth if it could be used as a holiday let, I was told this would be ok so I put an offer in and it was accepted. I asked several times during the sale, both verbally and in writing, if it was defiantly ok to be used as a holiday let and was told each time that yes its fine.
Just before exchanging I called asked Bradleys for the lease company details, I then called them just to double check and I was told that under no circumstances could it be used as a holiday let.
Bradleys are now saying that they didn't actually check the information they were given they just passed it on so are not to blame as they only passed on wrong information.
I have spent over ‚£1,700 on legal fees. This is a lot of money to me and nothing to Bradleys, I have found other bad reviews about them online all saying that there customer service is non existent.
I have been very unwell over the whole thing, Bradleys have just washed their hands of it and have made no effort to resolve the matter
I can only urge anyone buying, selling or renting to think twice about using this company, I asked other agents about the situation and they have all come back to me and said that Bradleys are in the wrong and have acted badly.
I don't much care about what rule or law they are hiding behind by saying we only past on wrong info so are not at fault, the right, good and moral thing to do is to correct their mistake but they have no intention of doing that. AVIOD AVOID AVOID
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Mar 03, 2016
This has been dealt with within our own internal complaints procedure and the matter has been referred to the Ombudsman
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Latest Reviews
15th Aug 2023
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 97% | £22,300 | £244,000,000 |
| Lettings | 84% | 99% | £450 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 27 | 0 | 29 | 0 | 191 | 2 | 148 | 1 | 125 | 2 |
Areas covered
- EX8
- Exmouth
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 15,2023
Aug 15,2023
0
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I would highly recommend Ash and the Financial services team in Exmouth. Ash is patient, kind, fast acting, super helpful and honest! It's been quite a journey trying to purchase this property but the mortgage application side was plain sailing with Ash's help!...
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Jul 19,2021
Jul 19,2021
0
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Ash in the mortgage advice department did in 3 weeks what an online mortgage broker couldn't do in 3 months.
He was also very clear and professional while explaining additional products such life insurance....
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Apr 11,2021
Apr 11,2021
0
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I recently sold and purchased a property through Bradleys.
The experience was seamless from start to finish and completed quicker than expected during these difficult times.
The team were very helpful when I had any enquiries, particularly Fiona who I believe did most of the ...
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Sep 22,2020
Sep 22,2020
0
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Unfortunately for us Bradleys have been negligent with their Duty of Care with not adhering to their own COVID-19 protocols when showing prospective buyers around- Several times!
Can't recommend.
Toddler allowed to enter property.
More than 2 entering + Bradleys representative.
Masks not worn over nose.
Gloves ...
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Jul 24,2020
Jul 24,2020
0
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We came to David earlier this year to chat about mortgages. Being a first-time buyer, we went into our first meeting quite confused about the whole process, but he broke it down and really spoke to us in depth about the process, we left feeling ...
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Jun 24,2020
Jun 24,2020
0
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I have recently sold my property and bought a new one all the staff at the exmouth office have been fantastic from putting my house on the market and buying a new one as it was my first experience of selling and buying I was ...
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Jun 02,2020
Jun 02,2020
0
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We exchanged on our sale and purchase today. Its been an emotional rollercoaster but a huge thank you to Fiona for all her hard work in difficult circumstances in finally getting us to this stage! Thanks to David for his patience and advice....
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May 16,2020
May 16,2020
0
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Amazing team who sold our property within 4 weeks of it going on the market! We where updated weekly with interest and new ideas with how we could sell our property. Once the sale was agreed we were again updated with progress on a weekly basis ...
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Apr 06,2020
Apr 06,2020
0
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Bradley’s in Exmouth were very helpful throughout,including recommending solicitors,who were very efficient.Would recommend!Great customer service!Thankyou to Liz and the team!...
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Mar 11,2020
Mar 11,2020
0
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Excellent process from start to finish I was kept well informed regarding all viewings and interest shown in the property being sold. The feedback after each viewing was in a timely and constructive manner, in addition I received a weekly update phone call which I ...
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Feb 27,2020
Feb 27,2020
0
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We had a great experience buying our property though Bradleys Estate Agents in Exmouth. Coming from Hertfordshire it was always a bit of a mission to work in viewings around 2 young boys and school holidays but all the staff at Bradleys were very accommodating and ...
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Feb 27,2020
Feb 27,2020
0
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I have worked with Bradleys on numerous occasions over the last 21 years, and have always, without exception, found them helpful and efficient. On this occasion, the matter was not straightforward, but they have persevered on our behalf and brought the matter to a very satisfactory ...
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Nov 22,2019
Nov 22,2019
0
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Excellent service when letting our property, good communication throughout. Accurate valuation and well presented brochure. Would highly recommend their services....
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Nov 15,2019
Nov 15,2019
0
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From start to finish our sale and purchase has been a smooth process. Bradleys have always been helpful when we've had queries, got back to us when they said they would, slotted in viewings for us at short notice when we needed to measure up ...
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Nov 09,2019
Nov 09,2019
0
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We were really impressed with the agent Natalie, who came in to value as she came in with fresh eyes and I felt she appraised the property sensibly.
We had communion throughout the transaction and nothing was too much bother.
We had also bought through ...
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Nov 08,2019
Nov 08,2019
0
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We were very happy with the service provided by Bradleys. All of the staff we dealt with were polite and helpful. They were positive and proactive in securing our sale and we were delighted when they found the ideal purchaser....
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Nov 06,2019
Nov 06,2019
0
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The move from Hertfordshire to Exmouth is a very big thing for the family and dealing with Bradleys has made this a very smooth transition. We were shown around properties with my young children in toe and they were greeted as warmly as both my ...
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Oct 28,2019
Oct 28,2019
0
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Bradley's were very helpful throughout the whole process, everytime I contacted them the responses were quick and everyone acted quickly and promptly with everything asked of them. Would definitely recommend and would use them in the future if required....
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Oct 20,2019
Oct 20,2019
0
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Really helpful and friendly team. Always polite both in the office and on the phone. Great customer service and I would thoroughly recommend....
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Oct 20,2019
Oct 20,2019
0
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Having recently bought and sold through Bradleys Exmouth we would definitely recommend them. Professional and friendly service throughout the whole process. Calls and queries were always dealt with promptly and honest feedback given on all viewings. Our property was speedily marketed and more viewings arranged ...
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Oct 11,2019
Oct 11,2019
1
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We chose Bradleys for a number of reasons: their local expertise and experience; their accurate and realistic approach to pricing; and our previous knowledge of their services. We were not disappointed. Their whole team approach is exemplary; their service swift and professional; their capacity to ...
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Oct 11,2019
Oct 11,2019
1
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We were selling our Exmouth flat through Bradleys' Exmouth office and all was going well until the potential buyer, after a number of weeks of silence, declared that she had to withdraw due to personal circumstances. The flat was then remarketed using a different advertising ...
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Oct 08,2019
Oct 08,2019
0
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I can’t recommend the team at Exmouth enough. We had a ‘difficult’ purchase and they really were so supportive. Natalie went above and beyond her role to assist in holding everything together (including me!). She really was incredible. Thank you ?...
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Oct 05,2019
Oct 05,2019
0
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Ash at the Exmouth office have us honest and professional mortgage advice. Highly recommended. Friendly and helpful is hard to come by...
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Oct 04,2019
Oct 04,2019
0
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Very smooth transition no nonsense very pleased
With service would happily buy through Bradleys again Highly Recommend good good good ???...
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Sep 27,2019
Sep 27,2019
0
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We were kept informed throughout the whole of the time with regular emails and phone calls . Bradleys stood out from other agents with their regular and up to date information....
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Sep 27,2019
Sep 27,2019
0
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I always found the staff in Exmouth to be friendly, professional & on the ball with a good sense of humour.
Excellent service as always....
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Sep 25,2019
Sep 25,2019
0
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Excellent service. Helpful and friendly. They were very much ‘on the ball’. Calls were always returned and they followed the sale right the way through....
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Sep 24,2019
Sep 24,2019
0
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We were lucky to be informed of a property instructed only that day, great negotiating by Natalie. Laura, Fiona & Elizabeth all helped with viewings and updates. Much work was done in the background ensuring the purchase went smoothly without us being worried or affected. Very ...
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Sep 24,2019
Sep 24,2019
0
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Absolutely amazing service. The whole team were so helpful and made the sale go through smoothly. Would highly recommend them...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. Bradleys is a Member of The Property Ombudsman's Scheme and aims to provide the highest standards of service to all our Customers. To ensure that your interests are safeguarded, an Internal Complaints Procedure has been implemented. This provides for the matter to be dealt with internally by the Office Manager or the Department Head. In the event that we are not able to deal with the matter to our mutual satisfaction after following our Internal Complaints Procedure you may refer your complaint in writing to the Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
3. Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
4. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
Last updated at 2:48 PM 05/01/2016 by allAgents
2. If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
3. Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
4. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
Best Estate Agent in Exmouth 
