The Property Bureau (Glasgow)
Milngavie, Glasgow, G61
1.7/5, 18 reviews
17% recommended
17% sales valuation accuracy
40% sales fee satisfaction
50% lettings valuation accuracy
50% lettings fee satisfaction
1-2-Let | Free instant Valuation

“LANDLORDS DO NOT USE THIS COMPANY- showing excuse for a ......”

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Feb 17,2016
Minithumbdown
By: 'confidential'
Feb 17,2016
4 people found
this helpful
LANDLORDS DO NOT USE THIS COMPANY- showing excuse for a business. We left our name about 2 dif. properties, had to chase up the staff to get proper and full information. Was told property let agreed and left our number in case anything fell through or changed. Property appeared back on website 3 weeks later and no-one contacted us. Viewed property and called that day to say we would take it. No one got back to us on the Friday. The business shuts at the weekend!!!! Surely on a Sat when people are off work and want to come and view a property and also during the day in the light, as often too dark later in evening when people home from work. Anyway no one got back to us on Monday either. No email or contact details apart from a phone number at the office. Called the office AGAIN and had to put a message on the answer machine for them to call me back with our details for the 3rd time. When I finally got through to someone (they had also sent an email to an incorrect email address) they said landlord would rent to us as couldnt wait for a months notice. When I asked how soon could and would the landlord expect to rent it they said they didnt know but not a month. I then had to send a full email to ask them to speak to landlord and some points about us being reliable tenants, long term work, high wage, good references etc etc so maybe landlord should know this info as they may be knocking back a great tenant for sake of an extra one or two weeks rent. They should not have to be told how to do their job and how to negotiate, engage with tenants and landlords. Their customer service is totally appauling. I would not advise people to use them and also would be concerned as a landlord that they would select the best tenant for you or even ask the right questions. As a tenant I would be concerned if you boiler or something key was broken, how are you going to get someone to answer the phone or respond???? It a No No No from me. Staff need trained and need to care about the business- reputation is key. When I go to get my kids at local school, speak to local friends, be on social media for local groups etc etc I am most likely to talk about the shocking experience, referral business is not on their mind. Sort yourself out Property Bureau, you are letting landlords and tenants down with your poor service. Taking the money and running
Comment on agent fees
BAD
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Latest Reviews

View all Reviews 18
13th Aug 2024
reviewed by 'Anaïs'
“Worse experience ever !!!!!! When I left my room has been rented by someone else but the agency didn’t give ......”
13th Nov 2023
reviewed by 'Stacey Fotheringham'
“The worst company I have ever dealt with in my life. I have never waited less than 4 months for a ......”
9th Nov 2023
reviewed by 'Shamantha B S'
“The rented property is Flat 4/1,55 Mitchell Street, Glasgow, G1 3LN. Please, tenants, don't ever come here or choose this apartment. ......”
7th Jun 2023
reviewed by 'Aileen cossar'
“I had a terrible experience with this company. I rented my mother's house through the Property Bureau a number of ......”
16th Mar 2021
reviewed by 'Pooja'
“Fantastic ! Jenni at property bureau is an asset to the team . Nothing but positive remarks to say . Highly recommend...”
8th May 2020
reviewed by 'andrew'
“Shysters or simply representing unscrupulous landlords - i'm not sure. Regardless, be very wary when you rent from these guys. ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

The Property Bureau (Glasgow)
Melville House70 Drymen Road
Glasgow
East Dunbartonshire
G61 2RH
0141 943 1110

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 17% 40% £0 £0
Lettings 50% 50% £475 £1,450
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 2 13 0 0 0 0 0 2
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Helensburgh, G84
Milngavie, G61
Stirling, FK8

“Run away...”

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Aug 13,2024
Minithumbdown
By: 'Anaïs'
Aug 13,2024
0 people found
this helpful
Worse experience ever !!!!!! When I left my room has been rented by someone else but the agency didn’t give a contract to the new tenant so I had to pay for 2 months while someone else was living there !!!!! Every time I tried to call ...
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“The worst company I have ever dealt with in m......”

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Nov 13,2023
Minithumbdown
By: 'Stacey Fotheringham'
Nov 13,2023
0 people found
this helpful
The worst company I have ever dealt with in my life. I have never waited less than 4 months for a repair. Almost zero communication from them at all times....
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“The rented property is Flat 4/1,55 Mitchell S......”

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Nov 09,2023
Minithumbdown
By: 'Shamantha B S'
Nov 09,2023
0 people found
this helpful
The rented property is Flat 4/1,55 Mitchell Street, Glasgow, G1 3LN. Please, tenants, don't ever come here or choose this apartment. We have suffered a lot in just two months in this house. I know this sounds silly, but any of you can have a chat ...
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“I had a terrible experience with this company......”

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Jun 07,2023
Minithumbdown
By: 'Aileen cossar'
Jun 07,2023
0 people found
this helpful
I had a terrible experience with this company. I rented my mother's house through the Property Bureau a number of years ago. They never checked the condition of the house. When the tenants left the place was disgusting and we had to pay out a ...
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“Fantastic ! Jenni at property bureau is an as......”

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Mar 16,2021
Minithumbup
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Jenni
By: 'Pooja'
Mar 16,2021
0 people found
this helpful
Fantastic ! Jenni at property bureau is an asset to the team . Nothing but positive remarks to say . Highly recommend...
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“Shysters or simply representing unscrupulous ......”

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May 08,2020
Minithumbdown
By: 'andrew'
May 08,2020
1 people found
this helpful
Shysters or simply representing unscrupulous landlords - i'm not sure. Regardless, be very wary when you rent from these guys. Nearly 4 months down the line that is me finally getting my deposit back after fighting about cleaning and the replacement of a carpet in one ...
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“Sadly I have nothing positive to say about Pr......”

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Jan 23,2020
Minithumbdown
By: 'Lorna'
Jan 23,2020
4 people found
this helpful
Sadly I have nothing positive to say about Property Bureau, who I am currently renting my home from. Avoid at all costs. They will not fulfill their legal responsibility as a letting agent to provide accommodation that is water tight, heated sufficiently, and functioning to ...
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By: Lorna
May 07, 2020
View all comments (2)
Hi Claire Sorry to hear you are also suffering as a result of Property Bureau's negligence. Hopefully your issues have been sorted by now, but if not, the email address is [email protected]. We are still living with the consequences of repairs not being made before the pandemic. ...

“Great service...”

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Feb 03,2019
Minithumbup
By: 'Tom'
Feb 03,2019
1 people found
this helpful
I've had a great experience with Property Bureau from the very beginning. Signing the lease after viewing the property was really hassle-free and they have always kept their promises since. They are very responsive to all my enquiries whenever there's a fault in my flat. ...
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“As you can't give a rating of 0, 1 will have to ......”

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Jan 15,2018
Minithumbdown
By: 'Thank'
Jan 15,2018
13 people found
this helpful
As you can't give a rating of 0, 1 will have to do. My flatmate and I stayed in a property listed with property bureau for over a year and a half. Throughout that time we had constant emails, phone calls and hassle from the agents at ...
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“I rented off this time waste of a company in ......”

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Aug 07,2017
Minithumbdown
By: 'AngryBurd'
Aug 07,2017
7 people found
this helpful
I rented off this time waste of a company in January this year, I was allowed to move into a property that had clearly not been professionally cleaned as stated. I ended my tenancy after 4 months living in the property that I kept extremely acceptable ...
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“LANDLORDS DO NOT USE THIS COMPANY- showing excuse for a ......”

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Feb 17,2016
Minithumbdown
By: 'confidential'
Feb 17,2016
4 people found
this helpful
LANDLORDS DO NOT USE THIS COMPANY- showing excuse for a business. We left our name about 2 dif. properties, had to chase up the staff to get proper and full information. Was told property let agreed and left our number in case anything fell through or ...
read full review
Comment on agent fees
BAD
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“Worst letting agent I have ever found, you have to ......”

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Sep 07,2014
Minithumbdown
By: 'john'
Sep 07,2014
4 people found
this helpful
Worst letting agent I have ever found, you have to fight to get your deposit back. Staff are not friendly at all...
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“You have to fight to get deposit back through a ......”

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Jul 12,2014
Minithumbdown
By: 'Wise'
Jul 12,2014
2 people found
this helpful
You have to fight to get deposit back through a company called safe deposits scotland organisation 2 months after vacating and still waiting...
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“They've never attended repairs. After I informed them I will ......”

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Apr 26,2014
Minithumbdown
By: 'Marjorie'
Apr 26,2014
3 people found
this helpful
They've never attended repairs. After I informed them I will be vacating the property in summer, they decided to ask us to move out on 31st March 2014. A property that was unfurnished and no photographic inventory provided, they decided to with-hold £1500 deposit of ours. The ...
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What agent could do to change your mind?
Be there for both tenants and landlord. Help the tenants more (when it comes to property maintenance) - they are the middleman between the tenant and landlord but they clearly failed.
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“I would like to thank Mark Coll who was extremely ......”

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Apr 14,2014
Minithumbup
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Mark
By: 'J'
Apr 14,2014
0 people found
this helpful
I would like to thank Mark Coll who was extremely helpful on the day I was checking out of the flat which I had been renting from the Milngavie branch for the past year and a half. All the staff that I had spoken to ...
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“I wish that I had read the previous reviews before ......”

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Jul 30,2013
Minithumbdown
By: 'Another'
Jul 30,2013
3 people found
this helpful
I wish that I had read the previous reviews before I used the Property Bureau. My experience dittos that of both of the reviews and I am currently in dispute with the Property Bureau over a cleaning bill that they have slapped me with for £150. ...
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“My own experience of this firm almost mirrors that of ......”

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Mar 17,2013
Minithumbdown
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AUDREY
By: 'Never'
Mar 17,2013
5 people found
this helpful
My own experience of this firm almost mirrors that of 'badlytreatedtenant' (above). The director responsible for investigating internal complaints refused to acknowledge correspondence from me for six months, then claimed the internal complaints procedure had not been exhausted when the matter was raised with the ...
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“Agent did not attend to repairs, ignored emails, ignored complaints. ......”

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Jul 31,2012
Minithumbdown
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AUDREY
By: 'badlytreatedtenant'
Jul 31,2012
5 people found
this helpful
Agent did not attend to repairs, ignored emails, ignored complaints. Did not allow termination of lease at the end of the contracted date. Flat was very dirty when let out, cleaned to a high standard when leaving. Was left in a better standard than was ...
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What agent could do to change your mind?
Acknowledged problems, attempted to fix them, left the flat in a reasonable state (it was disgusting) and not expect it to be in a better state when keys handed back (although it was by far). Not be so blatant in cheating the tenant out of the deposit and by sticking to the terms of the lease agreement.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by The Property Bureau (Glasgow), Glasgow G61 2RH



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