Northwood Southampton, Southampton, SO15
4.6/5, 129 reviews
86% recommended
100% sales valuation accuracy
94% sales fee satisfaction
96% lettings valuation accuracy
91% lettings fee satisfaction

“Jemma and the team at Northwood have been nothing short ......”

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Feb 28,2016
Minithumbup
By: 'Richard'
Feb 28,2016
0 people found
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Jemma and the team at Northwood have been nothing short of outstanding in the past year that I have been working with them. They have rented my property out for a year and subsequently sold it at the end of the lease agreement.

Every aspect of their work has been seamless, with a friendly atmosphere and welcoming customer experience I would whole heartedly recommend them and certainly work with them again.
Comment on agent fees
Fair
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Opening Hours
Address

Northwood
1 Bellvue Road
Southampton
Hampshire
SO15 2AW
023 8033 7775

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 94% £90,000 £298,000
Lettings 96% 91% £525 £1,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 4 66 12 10 0 6 0 3 2
Areas covered
  • SO15
  • Southhampton
  • SO16
  • Romsey
  • SO17
  • SO52
  • SO50
  • SO31
  • SO32
  • SO45
  • SO14
  • SO51
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA TDS
Latest Properties

No Properties

Images & Videos

“great customer service! Jack & Amanda were v......”

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Nov 09,2024
Minithumbup
By: 'Donna'
Nov 09,2024
0 people found
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great customer service! Jack & Amanda were very,helpful . I am satisfied with the service and team!...
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“Friendly, professional and efficient...”

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Oct 09,2024
Minithumbup
Amanda
By: 'Amy'
Oct 09,2024
0 people found
this helpful
Amanda provided us with an excellent and efficient service when renting our new home. She was friendly and made everything super easy for us! Having had issues with other agencies, the whole process with Amanda was stress-free and we immediately felt we could trust her....
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“This was our first time renting a property vi......”

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Aug 26,2024
Minithumbup
Amanda
By: 'Gnei'
Aug 26,2024
0 people found
this helpful
This was our first time renting a property via Northwood. Aaron was kind and helpful; he made the house viewing process swift and easy for us. We viewed one and decided to rent it through them. I should especially mention Amanda, she was incredibly lovely ...
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“Very good professionals...”

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Aug 21,2024
Minithumbup
Amanda
By: 'Nela'
Aug 21,2024
0 people found
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My experience with Northwood was perfect: short and very efficient. I saw one house and rented it. People working here are amazing professionals. I want to give special thanks to Bethanie and Amanda....
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“Shining Star!...”

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Aug 12,2024
Minithumbup
Emma
By: 'Claire'
Aug 12,2024
0 people found
this helpful
I have rented out my flat via the guaranteed rental scheme for nearly 20 years. The scheme is excellent for giving you that peace of mind and that everything is taken care of. It has been pretty much smooth sailing for the large part up till ...
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“I got my flat through Northwood.During this p......”

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May 22,2023
Minithumbup
Amanda
By: 'Chinenye'
May 22,2023
0 people found
this helpful
I got my flat through Northwood.During this process,I saw a lot of professionalism in them.They carried out due diligence in all the process, they were following closed and give up date as we progressed.Thumbs up for the great job...
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“Myself and my brother recently rented out our......”

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Apr 12,2023
Minithumbup
Amanda
By: 'Martin and David'
Apr 12,2023
0 people found
this helpful
Myself and my brother recently rented out our first property with Northwood and have to say it was a pleasure dealing with them . Amanda was fantastic through our the whole process, keeping us informed and answering any questions we had. She updated us on the ...
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By: Jack
Apr 12, 2023
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Thank you very much for taking the time to write this lovely review, we are very glad that you have enjoyed your service provided by Northwood. ...

“Excellent customer service! Amanda and Jack w......”

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Apr 04,2023
Minithumbup
Jack
By: 'Claudia Oprescu'
Apr 04,2023
0 people found
this helpful
Excellent customer service! Amanda and Jack were very professional, helpful and answered all our questions. We are very satisfied with the service provided! Well done Northwood for having such a good team!...
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By: Jack
Apr 12, 2023
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Thank you for your kind words Claudia, we focus heavily on customer service here at Northwood and it is always great to hear feedback. ...

“Good and efficiency service. Thank you Summe......”

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Mar 21,2022
Minithumbdown
By: 'Kwan'
Mar 21,2022
0 people found
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Good and efficiency service. Thank you Summer help us to find a house when we are still in Hong Kong....
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“I searched for room to rent for over 3 months......”

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Mar 11,2022
Minithumbup
Amanda
By: 'No'
Mar 11,2022
0 people found
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I searched for room to rent for over 3 months before meeting Northwood lettings agency and they have been helpful in getting me a 2bed flat. I really appreciate that....
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“Let our rental property out through Northwood......”

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Jan 26,2021
Minithumbup
By: 'Michael'
Jan 26,2021
0 people found
this helpful
Let our rental property out through Northwood Southampton. Throughout the process they were extremely informative and gave regular updates. They went above and beyond to secure a tenant whilst being extremely thorough. The level of quality service means I would definitely recommend to anyone buying, ...
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“Excellent Service. Travelling from overseas back to the UK I fou......”

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May 07,2020
Minithumbup
Amanda
By: 'Amanda'
May 07,2020
0 people found
this helpful
Travelling from overseas back to the UK I found Northwood Southampton to be the best Agent to deal with, others did not bother to return calls on various properties that were available and whilst I appreciate we are in this difficult time with no face ...
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“Visited Northwood with an impossible task, tr......”

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Dec 02,2019
Minithumbup
Amanda
Dec 02,2019
0 people found
this helpful
Visited Northwood with an impossible task, trying to rent a property in very short notice. All members of staff were extremely helpful and located a property in no time at all.... task achieved. Renting process was carried out flawlessly and with haste. All queries were ...
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“Would like to thank Mandy from Northwoods........”

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Nov 14,2019
Minithumbup
Amanda
By: 'Dan'
Nov 14,2019
0 people found
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Would like to thank Mandy from Northwoods.. For various reasons not to do with Northwoods there was a lot of delay and uncertainty about a move to a particularly nice house that my wife and I had decided to let. Fortunately Mandy from Northwoods became ...
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“Currently renting via Northwood but I won't b......”

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Nov 11,2019
Minithumbdown
By: 'Liam'
Nov 11,2019
0 people found
this helpful
Currently renting via Northwood but I won't be again after my tenancy runs out. A whole list of issues when we first moved in, which were listed on the inventory, that Northwoods completely ignored and took over a month to get resolved. The most recent ...
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“Very good agent with an amazing team...”

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Jul 31,2019
Minithumbup
Amanda
By: 'Karina'
Jul 31,2019
0 people found
this helpful
The team at Northwood Southampton have been so friendly and accommodating, and have made our move in process very easy and stress free! All of the team have been so helpful and lovely....
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“I have recently used Northwood to find a new ......”

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Jul 08,2019
Minithumbup
By: 'Jess'
Jul 08,2019
0 people found
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I have recently used Northwood to find a new rental property and have been very pleased with them so far. They are very quick at responding and very accommodating -helping to find solutions quickly and that suit you. I look forward to having them as ...
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“Thank you Northwood...”

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Jun 14,2019
Minithumbup
Amanda
By: 'Darren'
Jun 14,2019
0 people found
this helpful
Big thanks for the excellent relationship I had with the fantastic staff at Northwood. Not rented for 20+ years but the process was made easy and pleasant by the fantastic staff there. Any problems or repairs sorted straight away and common sense and flexibility. Really working ...
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Comment on agent fees
Fair
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“Absolutely brilliant from start to finish, very professional and they all staff members are not only very helpful but extremely approachable....”

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Jun 05,2019
Minithumbup
By: 'Sean'
Jun 05,2019
0 people found
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The only agent I would use. Very professional and always willing to go that little bit more to achieve success....
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Comment on agent fees
Extremely competitive value for money guaranteed.
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“Excellent customer care...”

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May 10,2019
Minithumbup
Amanda
By: 'CM'
May 10,2019
0 people found
this helpful
The team at Northwood Southampton is personable and efficient enabling me to find a rental while overseas. An overall good experience...
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“Fantastic lettings experiance...”

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May 03,2019
Minithumbup
Amanda
By: 'Hannah'
May 03,2019
0 people found
this helpful
Mandy was so helpful throughout the whole process, not like many other agents. She was friendly and polite and kept me updated throughout the whole process. We were on a tight deadline and she ensured that everything was completed and made what could have been ...
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Comment on agent fees
Good
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“Very friendly and helpful...”

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Dec 21,2018
Minithumbup
Amanda
By: 'Vicky'
Dec 21,2018
0 people found
this helpful
Mandy and Simon are both very helpful and very friendly. Northwood is a brilliant estate agents and I would very highly recommend this estate agent to everyone....
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Comment on agent fees
Good
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“Outstanding Letting Agent...”

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Nov 12,2018
Minithumbdown
Amanda
By: 'Vision'
Nov 12,2018
0 people found
this helpful
I work as the Inventory Clerk for Northwood and I could not ask for a better team to work with. They are all very professional and extremely meticulous in what they do. I have worked with many agents across Hampshire & have found Northwood one of ...
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“Excellent service...”

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Nov 12,2018
Minithumbup
By: 'Wayne'
Nov 12,2018
0 people found
this helpful
The team at Northwood have managed my property for the last few years on a guaranteed rent scheme . Staff have always kept me updated on any concerns my tennant had over the years and carried out inspection checks to ensure my property was kept up ...
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Comment on agent fees
Competitive
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“Cannot fault Northwood...”

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Sep 26,2018
Minithumbup
Amanda
By: 'Keith'
Sep 26,2018
0 people found
this helpful
I wanted to include Simon and the others as well but there is not the option to do so...We have rented through Northwood for 3 years now and have nothing but good things to say. I do not recall a single negative in the way ...
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Comment on agent fees
The fees were reasonable and you felt that they were justified
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“Lettings and Sales...”

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Jul 03,2018
Minithumbup
By: 'Suzanne'
Jul 03,2018
0 people found
this helpful
I can highly recommend Northwood for both lettings and sales. In the ten years they were responsible for letting our parents' bungalow and the recent sale of the property Nicki, and others, have gone above and beyond. They had to deal with the aftermath of ...
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Comment on agent fees
Very reasonable
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“Northwood have been my agent ever since I bought my ......”

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Nov 16,2017
Minithumbup
By: 'Oliver'
Nov 16,2017
0 people found
this helpful
Northwood have been my agent ever since I bought my property 15 years ago and they have never given me any reason to change in all that time! They have consistently given me an excellent, friendly service keeping my property in good condition. All problems are ...
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Comment on agent fees
Fee as expected for service
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“Found a lovely property to let with Northwoods but before ......”

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Nov 07,2017
Minithumbup
By: 'Nathan'
Nov 07,2017
0 people found
this helpful
Found a lovely property to let with Northwoods but before doing anything I wanted to check the reviews first. There were quite a few mixed reviews and I was almost put off by the negative ones but decided to give Northwoods a go... AND I'M ...
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“Many thanks for your great service with renting and selling ......”

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Oct 23,2017
Minithumbup
By: 'Alex'
Oct 23,2017
0 people found
this helpful
Many thanks for your great service with renting and selling my house. I had before looked at several houses where there was different estate agents. I did not feel any of them was so professional, helpful and kind like you are. It is a pleasure ...
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“Jemma - a girl with a get-up-and-go for the sell-up-and-go!......”

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Oct 20,2017
Minithumbup
By: 'Margot'
Oct 20,2017
0 people found
this helpful
Jemma - a girl with a get-up-and-go for the sell-up-and-go! Just the person you need to drive the sale, negotiate with the purchaser-vendor and collaborate with solicitors. I have had three flats to sell through Northwood in the past year at thanks to Jemma this ...
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Landlord Fees

LANDORD FEES SCHEDULE



FULLY MANAGED

(Percentage of the rent payable for the full tenancy term, to include all renewal periods. Payable in advance or deducted from the first rental payment)

10% + VAT

RENT COLLECTION

(Percentage of the rent payable for the full tenancy term, to include all renewal periods. Payable in advance or deducted from the first rental payment)

9% + VAT

LANDLORD SET-UP FEE

£480.00 (£400+VAT)

DEPOSIT PROTECTION (Payable at the start of a tenancy)

£60.00 (£50+VAT)

LANDLORD RENEWAL AGREEMENT

£120.00 (£100 + VAT)

£60.00 (£50 + VAT) ROOM LETS

£90.00 (£75 + VAT SERVICE OF SECTION 13 NOTICE)

LANDLORD CHECKOUT FEE

1-2 BED £120.00 (£100 + VAT)

3-4 BED £180.00 (£150 + VAT)

INVENTORY

1 BED – £120.00 (£100 + VAT)

2 BED – £180.00 (£150 + VAT)

3 BED – £204.00 (£170 + VAT)

4 BED+ – £200.00 (£200 + VAT)

FULLY MANAGED / RENT COLLECTION ROOM LETS

LANDLORD SET-UP FEE – £300.00 (£250 + VAT)

DEPOSIT PROTECTION – £60.00 (£50 + VAT)

INVENTORY – £90.00 (£75 + VAT)

CHECK-OUT FEE – £90.00 (£75 + VAT)

TENANT FIND ONLY FEES

LANDLORD SET UP FEE

ALL PROPERTIES £720.00 (£600 + VAT)

ROOM LETS £360 (£300 + VAT)

INVENTORY

1 BED – £120.00 (£100 + VAT)

2 BED – £180.00 (£150 + VAT)

3 BED – £204.00 (£170 + VAT)

4 BEDS + – £200.00 (£200 + VAT)

LANDLORD CHECKOUT FEE

1-2 BED £120.00 (£100 + VAT)

3-4 + BED £180.00 (£150 + VAT)

LANDLORD RENEWAL AGREEMENT

£120.00 (£100 + VAT)

£60.00 (£50 + VAT) ROOM LETS

ADITIONAL FEES

INSURANCE CLAIM MANAGEMENT – £600.00 (£500 + VAT)

PROPERTY REFURBISHMENT – MANAGEMENT – £600.00 (£500 + VAT)

PROPERTY SALES FEE – 1.5% + VAT

CONTRACT TRANSFER FEE – £1200.00 (£1000 + VAT)

ANNUAL INCOME AND EXPENDITURE REPORT – £42.00 (£35+VAT)

FULLY MANAGED / RENT COLLECTION / TENANT FIND TENANCY AGREEMENT PREPARATION/SERVING OF NOTICE TO TENANTS

£150.00 (£125 + VAT)

ATTENDANCE TO COURT

£180.00 (£150 + VAT)

Tenant Fees

In addition to paying the rent, you may also be required to make the following payments permitted under the Tenant Fees Act 2019.
Before the tenancy starts (payable to Northwood Southampton “the Agent”).

Holding Deposit

Equivalent to one week’s rent (annual rent divided by 52). This will be withheld if any relevant person (including any guarantor(s)) withdraws from the tenancy, fails a Right-to-Rent check, provides materially significant or false or misleading information, or fails to sign their tenancy agreement and if relevant a guarantor agreement, within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Deposit

Payable before the start of the tenancy and held under a Government approved scheme for the duration of the agreement. It will be repaid in full provided all tenancy obligations have been fulfilled. The deposit will be subject to a maximum of five weeks’ rent for an annual rent of up to £50,000 and a maximum of six weeks’ rent for an annual rent over £50,000.

Unpaid Rent during the tenancy (payable to the Agent)

Payment of Interest at 3% above the Bank of England Base Rate for late payment of rent from the due date until paid. (Not charged until the rent is more than 14 days overdue).

During the Tenancy if permitted and applicable.

Utilities – gas, electricity, water and sewerage
Communications – telephone and broadband
Installation of cable/satellite
Subscription to cable/satellite supplier
Television licence
Council Tax

Other permitted payments

Any other permitted payments, not included above, for breaches of contract or under the relevant legislation including contractual damages. These may include:
Lost keys – The actual cost of replacing lost keys or other security device. If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys will be charged to the tenant.
Variation of a contract at the Tenant’s request – To cover the costs of taking landlord’s instructions and execution of new contract capped at £50.00 inc VAT or reasonable costs if higher.
Adding or removing a Tenant at the Tenant’s request, with the Landlords approval – To cover the costs of taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration and execution of new tenancy agreement capped at £50 inc VAT (per replacement tenant or any reasonable costs incurred if higher).
Early termination costs – This does not give a right to terminate a tenancy earlier than the end of the fixed term and any request will be considered on a case by case basis. If the Tenants is granted permission to terminate the contract early, the tenant shall be liable to the landlord’s reasonable costs in re-letting the property including rent due under the tenancy until the start date of the replacement tenancy.

Please note: Should you report a maintenance issue with the property and a contractor is called out and their investigations find that the fault has been caused by the tenant/s or an associate of the tenant/s, or alternatively no fault exists, any cost for this call out will be the responsibility of the tenant/s. Northwood reserve the right to deduct any unpaid monies from the deposit Tenant Protection.



We hold Client Money Protection through Propertymark. To view our certificate, please click here https://mr1.homeflow.co.uk/files/site_asset/image/3983/0805/NW_Southampton.pdf?1587570560

We are also a member of The Property Ombudsman, which is a redress scheme.
Last updated at 22/08/2024, 10:31 AM by Emily Burden
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:01 PM 05/07/2018 by allAgents

Awards won by Northwood, Southampton SO15 2AW



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Northwood

Branch - Northwood Southampton, Southampton, SO15