Glasgow, G33
4.4/5, 126 reviews
86% recommended
75% lettings valuation accuracy
85% lettings fee satisfaction
GSL Lettings - Click to Visit Our Website

“STEER WELL CLEAR of GSL Lettings! GSL Lettings * have not ......”

Share on :
Feb 25,2016
Minithumbdown
By: 'Mary'
Feb 25,2016
7 people found
this helpful
STEER WELL CLEAR of GSL Lettings! GSL Lettings * have not deposited my tenants Deposits with any of the approved agencies, there has been no inspections done on my properties, the work carried out was sub standard, work carried out was not authorised, I had to chase the rent every month and eventually the tenants started contacting me direct. When I cancelled my agreements * he was aggressive to me too. GSL is withholding money due to me and my tenants, the tenants deposits and the keys to the properties again which he has no right to do. He has refused to respond to my tenants letters asking for their deposits back and he stopped communicating with me. I am just waiting on confirmation from one of the Deposit Companies before starting legal proceedings against GSL. I would NOT recommend anyone to go anywhere near GSL!!!!!
Was this helpful? Yes
By: Mary Scott
Feb 25, 2016
Dear Sharon, I stand by my statement which is "Fully Factually Correct" - Which part are you saying is "Slanderous" 1: That you are withholding money? 2: That you do not inspect properties? 3: That you have refused to return my tenants "Rent Deposit" that should have been with one of the rent deposit schemes. 4: That you have refused to return the rent deposit or provide me with information of the account it is held in.? 5: That you are refusing to return the keys to both properties? 6: That the work you carried out was not authorised? 7: That the work you did carry out was sub standard? 8: That I had to chase GSL for the rent every month? 9: That the tenants were contacting me direct? 10: That you have refused to reply to my tenants requests for their "Rent Advance or Rent deposit" to be returned to them, which shown have been deposited with a "Rent Deposit Scheme" 11: That I cancelled my contract with you due to the poor service I received from you? Please do not hesitate to put the details of the rent deposit on here as it will make life easier for me as LPS have NOT confirmed to me that they hold any money from GSL on behalf of my tenants. ALL of the facts I have stated in both of these posts is true and I have evidence of all of them, I too can post them here and would have NO hesitation in doing so. Just as MITCH had said in a previous post he is having EXACTLY the same issues with GSL as I am. I await with interest your legal representative's letter which I will also post on here. Not only that but you were copied into everyone of the 30 or so emails I sent in the first two weeks of Feb 16 and you made no comment on any of them despite the fact you were specifically invited to by Scott Craig. The facts contained in these posts were in every one of my emails. You never said they were "Slanderous" then, so why wait till there is a public post about your Company?
By: Sharon Campbell
Feb 25, 2016
Your statement is factually incorrect and we intend to pursue this legally as slanderous. As you are well aware * we purchased another agent in Jan of 2014 of which you were a client. You had 2 properties that transferred over which were in Killearn Street and Fleming Court. As you are fully aware the property in Killearn Street is currently tenanted by the sitting tenant taken on by the previous agent and as you are fully aware also that agency did not take tenants deposits but took vacating rents which is clearly detailed on their lease. We tenanted your other property in Fleming Court and there is a live deposit held with Letting Protection Scotland which I am happy to download and display on this website should you not agree to withdraw this accusation that you have put online. This has been passed to our lawyers.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

GSL Lettings
19 Blairtummock Place
Glasgow
City Of Glasgow
G33 4EN
0141 465 6600

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 75% 85% £350 £1,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
66 7 40 7 1 0 0 0 1 4
Areas covered
  • G1
  • G6
  • G2
  • G9
  • G3
  • G10
  • G11
  • G4
  • G43
  • G7
  • G5
  • G8
  • G5
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
SAL LPS
Latest Properties

No Properties

“Top class...”

Share on :
Feb 26,2024
Minithumbup
Jane
By: 'Andrew Smith'
Feb 26,2024
0 people found
this helpful
Seamless from start to finish. In 30+ years of renting for work accom the best experience yet. Just wish they were all like this....
read full review
Was this helpful? Yes

“Gold Standard Service...”

Share on :
Aug 22,2023
Minithumbup
Jane
By: 'A Smith'
Aug 22,2023
0 people found
this helpful
In 25 years of renting property for work I've never had such fantastic service from the initial query right through to moving in. Some initial issues were sorted immediately and without fuss. I wish all Estate Agents were like this. Superb....
read full review
Was this helpful? Yes

“I had fantastic and very professional service......”

Share on :
Aug 01,2022
Minithumbup
Cassie
By: 'Steven'
Aug 01,2022
0 people found
this helpful
I had fantastic and very professional service from GSL, managing my flat over many years. Recommended letting agents over these passed 10 years....
read full review
Was this helpful? Yes

“Had a great experience with GSL. Grace was a......”

Share on :
Jul 20,2022
Minithumbup
Grace
By: 'Alex'
Jul 20,2022
0 people found
this helpful
Had a great experience with GSL. Grace was always helpful, friendly, and quick to respond. The flat was immaculate and any issues throughout the tenancy resolved quickly. Our deposit was returned really quickly and the agents were very reasonable in their end of tenancy inspection. ...
read full review
Was this helpful? Yes

“Please everyone avoid this company . Gsl lett......”

Share on :
May 17,2022
Minithumbup
By: 'Audrey attigan.'
May 17,2022
0 people found
this helpful
Please everyone avoid this company . Gsl lettings . Avoid like the plague . Been a property for over 10 years and what I had done to me is totally unacceptable. Every dam three months spots checks . That's a violation of a tennents rights And this is worse nearly ...
read full review
Was this helpful? Yes
By: Audrey attigan
May 18, 2022
View all comments (2)
Total franrication from Sharon there was no carbon monoxide alarm fitted in . When I moved in absaloute lyer . And a gas engineer noticed . This .constant lyiers . ...

“Have over 2 years of letting experience with ......”

Share on :
May 10,2022
Minithumbup
Cassie
By: 'Andrew'
May 10,2022
0 people found
this helpful
Have over 2 years of letting experience with GSL Letting. The service received and my experience have been professional, timely and with personal touch. Special shout out to Cassie Mitchell enable me to have a pleasant letting experience as an out of town investor....
read full review
Was this helpful? Yes

“GSL have a dedicated and professional team...”

Share on :
Apr 14,2022
Minithumbup
Cassie
By: 'Gayel'
Apr 14,2022
0 people found
this helpful
GSL have been managing my property for almost 3 years. It has been the best property management experience I have had. Cassie is amazing, always prompt and helpful. Highly recommend this company if you are an investor wanting a team of dedicated professional people to manage ...
read full review
Was this helpful? Yes

“End of letting...”

Share on :
Apr 05,2022
Minithumbup
Jane
By: 'Keith'
Apr 05,2022
0 people found
this helpful
I have been very pleased with the support of the GSL Team, particularly Jane, in the 10+ years of resorting to letting our previous home when it's sale fell through. In the last year we have managed to make arrangements to now sell the property and ...
read full review
Was this helpful? Yes

“Absolutely fantastic letting company and Jane......”

Share on :
Jul 02,2021
Minithumbup
Jane
By: 'Nick'
Jul 02,2021
0 people found
this helpful
Absolutely fantastic letting company and Jane is a star! I was a Canada masters student who left Glasgow during the initial start of the pandemic and returned when Uni reopened. Jane was an absolute amazing agent who was super accommodating with my needs when I ...
read full review
Was this helpful? Yes

“With GSL it is like walk in the park...”

Share on :
Mar 19,2021
Minithumbup
Grace
By: 'Vardhan'
Mar 19,2021
0 people found
this helpful
My partner and I could not imagine how tough it can be to Own and manage a foreign property. But the day we have our property to GSL to manage, our all fears were gone. It was like a walk in the park. It has ...
read full review
Was this helpful? Yes

“I was a tenant with GSL for over six years. ......”

Share on :
Jan 13,2020
Minithumbup
Jane
By: 'Bruce'
Jan 13,2020
0 people found
this helpful
I was a tenant with GSL for over six years. For much of that period my point of contact was Jane Leonard who I found to be extremely helpful and supportive....
read full review
Was this helpful? Yes

“Anytime I have dealt with Jane I have found her to be very professional and friendly she always responds to any requests always calls me back...”

Share on :
Jul 12,2019
Minithumbup
Jane
By: 'Hugh'
Jul 12,2019
1 people found
this helpful
I always find Jane easygoing and friendly easy to deal with and very professional she always returns my call and assists with any requests...
read full review
Comment on agent fees
Fees are fair
Was this helpful? Yes

“Overall review...”

Share on :
Jul 03,2019
Minithumbup
Chloe
By: 'Liza'
Jul 03,2019
1 people found
this helpful
Very clear communication and promptly with issues and responses. Overall I am very happy with Chloe and can recommend her for others....
read full review
Was this helpful? Yes

“Chloe Simeon...”

Share on :
May 03,2019
Minithumbup
Chloe
By: 'Stuart'
May 03,2019
1 people found
this helpful
Chloe is responding to my clients problems and my issues in a prompt and professional manner. That is the main service I require from GSL...
read full review
Comment on agent fees
average
Was this helpful? Yes

“Good Service...”

Share on :
May 02,2019
Minithumbup
Chloe
By: 'Imy'
May 02,2019
1 people found
this helpful
Chloe has been my letting manager for a year and half now and has given me prompt, professional and quality service. She is responsive to my queries and informs me with sufficient time if I have any landlord responsibilities coming up for action or renewal. ...
read full review
Comment on agent fees
Their fees are reasonable and reflect the service they provide.
Was this helpful? Yes

“Outstanding Service in Every Aspect...”

Share on :
Apr 30,2019
Minithumbup
Grace
Steven
By: 'Bart'
Apr 30,2019
1 people found
this helpful
I have been with GSL Lettings for approximately 9 years, having originally signed up with them before emigrating from Scotland to Australia. GSL have consistently provided an outstanding level of service over the entire period I have been with them. Living on the other side of ...
read full review
Comment on agent fees
When I first joined GSL I had 4 properties and was happy with the management fee that was negotiated.
Was this helpful? Yes

“Customer service...”

Share on :
Apr 29,2019
Minithumbup
Jane
By: 'Steven'
Apr 29,2019
1 people found
this helpful
I've been dealing with Jane thru all my time being a landlord and thru good and bad Jane has always went that extra bit further for me in many situations! Always with a happy professional attitude and always responds to my emails or phone calls ...
read full review
Was this helpful? Yes

“Mr...”

Share on :
Apr 28,2019
Minithumbup
Steven
Chloe
By: 'Jiandong'
Apr 28,2019
1 people found
this helpful
When I enquiry something to the staff, they always respond in time and help a lot. Sometimes they make constructive proposals and help me save money....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Great Experience...”

Share on :
Apr 25,2019
Minithumbup
Grace
Hazel
By: 'Ryan'
Apr 25,2019
1 people found
this helpful
This is the first time i am renting a home on my own, and both Grace and Hazel couldn't have been any better to deal with. Hazel was great when it came to the viewing and explaining everything, as was Grace when it came to ...
read full review
Comment on agent fees
Very Good
Was this helpful? Yes

“Prompt and helpful...”

Share on :
Apr 25,2019
Minithumbup
Chloe
By: 'Chris'
Apr 25,2019
1 people found
this helpful
Chloe has helped with a number of tasks and issues with the flat. This has not always been easy as the tenant can sometimes be difficult to reach but nevertheless she has worked hard to ensure everything was resolved as quickly as possible....
read full review
Comment on agent fees
good
Was this helpful? Yes

“Brilliant service...”

Share on :
Apr 25,2019
Minithumbup
Jane
By: 'Franco'
Apr 25,2019
1 people found
this helpful
In our experience in private letting Jane Leonard has been the most patience, competent, polite, professional and kind. We did have a minor problem with the electricity in the property but Jane managed to fix it quickly and efficiently by the next day and was ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Perfection...”

Share on :
Apr 24,2019
Minithumbup
Grace
By: 'Aldo'
Apr 24,2019
1 people found
this helpful
Having had an issue recently (not either parties fault) Grace was so professional courteous and understanding in dealing with the issue to prevent further confusion. I honestly can't fault Grace or GSL in any way shape or form. I've been a tenant for many years ...
read full review
Was this helpful? Yes

“Organised and Friendly...”

Share on :
Apr 24,2019
Minithumbup
Jane
By: 'Vineet'
Apr 24,2019
1 people found
this helpful
I've been moved to this property two and half years ago and from day one Jane dealt with every matter with friendly smile. All the matter been quickly and timely resolved during my stay. Thanks to Jane for making our stay comfortable....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Viewing and renting...”

Share on :
Apr 24,2019
Minithumbup
Jane
Steven
By: 'Nicola'
Apr 24,2019
1 people found
this helpful
When I went to my flat viewing Steven was very helpful had all the info about the flat I needed and he was friendly. Once I had decided to rent the flat Jane was very helpful getting me set up and answered all my questions ...
read full review
Comment on agent fees
They have done everything they posibly could have to help me.
Was this helpful? Yes

“Excellent service...”

Share on :
Apr 24,2019
Minithumbup
Steven
By: 'Raphael'
Apr 24,2019
1 people found
this helpful
I am landlord client of GSL Lettings for a number of year and I have consistently received an excellent level of service from them. Steven Craig in particular has been very knowledgeable on all matters relating to landlord/renting regulations and has been quick to ...
read full review
Comment on agent fees
competitive
Was this helpful? Yes

“Great service...”

Share on :
Apr 24,2019
Minithumbup
Jane
Steven
By: 'Kelly'
Apr 24,2019
1 people found
this helpful
Hi I would highly recommend GSL letting agency to everyone. Good service and trustworthy people. I've been with them for many years now and they are never let me down ....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Good Service...”

Share on :
Apr 24,2019
Minithumbup
Steven
By: 'Male'
Apr 24,2019
1 people found
this helpful
Service was good and generally efficient although at times email response was not as prompt as I would have likedbut was generally as there was no update and as soon as there was something to report info was provided. Would recommend / use again....
read full review
Comment on agent fees
Fees were as expected. No issues.
Was this helpful? Yes

“Review...”

Share on :
Apr 24,2019
Minithumbup
Chloe
By: '1981sg'
Apr 24,2019
1 people found
this helpful
Chloe has always been extremely helpful when there are any issues and is excellent at explaining any issues. I feel very confident that if there is an issue that needs rectifying Chloe will be able to help. ....
read full review
Was this helpful? Yes

“Hugely helpful...”

Share on :
Apr 23,2019
Minithumbup
Grace
By: 'DebbieW'
Apr 23,2019
1 people found
this helpful
Grace has helped me through the rental process and several times when something has needed fixing in the flat. She not only makes the arrangements for me, but keeps me informed and guides me to what I need to do, when appropriate. This is a ...
read full review
Comment on agent fees
reasonable
Was this helpful? Yes

“Good communication...”

Share on :
Apr 23,2019
Minithumbup
Steven
By: 'Vivian'
Apr 23,2019
1 people found
this helpful
Steven and his team are all professional to provide a smooth and efficiency service to me. Highly recommend to all landlords....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Staff picture Jane
(47)
Staff picture Chloe
(24)
Staff picture Steven
(18)
Staff picture Grace
(18)
Staff picture Sharon
(7)
No image available Hazel
(6)

Vendor Fees

No fees set.

Landlord Fees

10% + vat

Tenant Fees

No fees set.
Last updated at 19/10/2022, 4:24 PM by Sharon Campbell
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure

How to make a Complaint:

GSL Lettings are a voluntary member of The Property Ombudsman Scheme (TPOS) for lettings and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place for lettings.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers satisfaction at Manager level.

Stage One Property Manager
Complaints should, in the first instance, be directed to the appropriate Property Manager you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

Stage Two Director
Should the Property Manager not be able to resolve your complaint to your satisfaction, you can refer the matter to a Director who will respond within 14 working days from receipt.

Stage Three The Property Ombudsman
Once the internal GSL Lettings complaints procedure is exhausted, which includes receiving a Final Viewpoint letter from a Director, you may approach the Ombudsman.
Contact details for the Ombudsman will be included in the Final Viewpoint letter.
For your information:
You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
The Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
Last updated at 3:24 PM 19/10/2022 by Sharon Campbell

Awards won by GSL Lettings, Glasgow G33 4EN



Find the Best Agent to
Sell or Rent Your Home