88% sales valuation accuracy
90% sales fee satisfaction
Feb 25,2016
Feb 25,2016
3
people found
this helpful
this helpful
Please do not trust MylondonHome agency, they never refund the deposit back to the tenant. My friend and I have been waiting for so long, really long, HALF YEAR to wait for the deposit. They sent me thousands of emails saying they gonna release my deposit as soon as possible. But that means nothing. I have wasted a lot of my time on chasing with them regarding with my deposit. MylondonHome is definitely not a reliable agency. Also nearly 2 month before I checked out from the property, they asked for bring new clients come to the property from morning to the evening, I always said ok because that is legally as shown on the contract. But, I couldn't stand it day by day because they do disturb my life, and sometimes they brought new clients came to the property without my permission. Now I decide to find a lawyer to help me apply the appeal to the government. Please never trust MylondonHome.
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Latest Reviews
21st Oct 2022
reviewed by 'Jim Fatah'
26th Jul 2022
reviewed by 'Jovan'
24th Jul 2022
reviewed by 'Ivan Lim'
1st Feb 2022
reviewed by 'John'
7th Jul 2021
reviewed by 'Cotswold Commuter'
Opening Hours
Address
MyLondonHome
35 Catherine Place
Westminster,London
Greater London
SW1E 6DY
020 7222 2500
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 90% | £250,000 | £9,200,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 231 | 1 | 551 | 18 | 86 | 0 | 122 | 1 | 88 | 2 |
Areas covered
- N1
- SW6, SW8, SW9, SW11, SW18
- N7
- W2, W14, WC1N, WC2
- NW1
- E1, E14, EC1, EC2, EC4
- SE1
- SE11
- SE16
- SE17
- SW1
- SW3
- SW4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 21,2022
Oct 21,2022
0
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MyLondonHome have just sold my central london flat.
It was a long haul, but we made it and in my view they are a truly great central london estate agency. This is why:
o They work INCREDIBLY hard. They don't just show properties they also ...
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Jul 26,2022
Jul 26,2022
0
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Very professional service from both Luke and Wendy. Wendy was instrumental in getting the sale done and she did a tremendous job dealing with both mine and vendor's solicitors....
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Jul 24,2022
Jul 24,2022
0
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It’s no surprise that buying a home in London can be a drawn-out and time-sensitive experience, especially as a first-time buyer new to the process.
That’s why having an understanding, patient, attentive and friendly agent to work with makes all the difference.
Danny ...
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Apr 09,2022
Apr 09,2022
0
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I wouldn't trust most of the reviews giving this company high ratings. ***Content breaches terms*** They are amateur at best and will likely use cheap sales tactics to con you out of your money. My advice as a seasoned property investor - your time and ...
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Feb 01,2022
Feb 01,2022
0
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My London Home was the agent for the flat I am buying. I messaged them through Rightmove on a Sunday and got a near immediate response back from Danny Taylor (one of their Property Brokers). We then arranged a viewing for the following day. By ...
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Jul 07,2021
Jul 07,2021
0
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I didn't think you could find a good estate agent in London. But this outfit proved me wrong.
Yes, you pay a premium commission rate. And yes, I had my misgivings about the 'Ready, Willing and Able' clause in the contract. But Steven and Wendy (...
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Jul 04,2021
Jul 04,2021
0
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My London Home provided an excellent service helping me to find a home in central London.
Steven Herd showed me a couple of flats that were nearly what I was looking for, although not quite right for me, and then using the understanding he had ...
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May 27,2021
May 27,2021
0
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Jamie couldn't have been a more professional, knowledgeable, supportive, and proactive agent to help us in or search for a property on the south bank. He was an absolute pleasure to work with, full of insight and enthusiasm, and made sure we saw and knew ...
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Apr 30,2021
Apr 30,2021
0
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I was really impressed with how my property purchase was handled and would highly recommend. Very professional and focused in getting the sale over the line!...
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Feb 12,2021
Feb 12,2021
0
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Wendy Gould was very professional, patient and easily accessible and certainly was pivotal in successfully closing the deal. We would highly recommend MyLondonHome....
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Jun 24,2020
Jun 24,2020
0
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Be aware with this agent with purchasing property, you can be gazumped from them ending up in a biding war, make sure you have solid terms to protect yourself when signing reservations agreement, as this will cost you a lot of money. They are a ...
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Aug 11, 2020
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(1)
Dear Katherine,
I am sorry you feel the experience you had with MyLondonHome was not satisfactory.
The UK legal system not only allows offers to be put forward to the vendor after the vendor has accepted an offer; it is actually a legal requirement. If we were to have failed to inform the vendor of the higher offer, not only would that have been completely unethical it would have also been illegal.
Buying a property in the UK is very different to in Taiwan. Here, the offer is 'subject ...
Feb 06,2020
Feb 06,2020
0
people found
this helpful
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Remzi was brilliant throughout the selling process - keeping us to date with all the moving parts of what turned out to be a complex transaction and accelerating progress wherever he could. Recommended,...
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Feb 03,2020
Feb 03,2020
0
people found
this helpful
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I've been dealing with Andy Ralph who has been, by far, the best agent I've ever worked with. He's great at keeping me informed of upcoming viewings, as well as immediate feedback once they've happened and his customer care far surpasses any other agents. I ...
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Jan 25,2020
Jan 25,2020
0
people found
this helpful
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I would like to comment on the outstanding customer service received by Jamie.
My company have been trying to sell a luxury apartment by the river for almost four years.
I met Jamie from MyLondonHome and in just couple of months the apartment was sold.
...
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Jan 24,2020
Jan 24,2020
0
people found
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Having just gone through a lengthy buying process, Wendy was terrific at keeping all parties on course. She kept me advised and held the solicitors to account. Buying for the first time can be very stressful and confusing, and she was a steady hand....
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Jan 24,2020
Jan 24,2020
0
people found
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Andy of Canary Wharf office proofed himself to be a professional realty estate agent in his quick and detail response to our enquiry as well as arranging related visits according to our interests. He also prepared the necessary information and opinion on the properties we ...
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Jan 22,2020
Jan 22,2020
0
people found
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Had a positive experience working with Jamie and Wendy even though the time difference meant that communication was at times a bit more difficult....
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Jan 21,2020
Jan 21,2020
0
people found
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I have used 4 Estate Agents including My London Home to sell my 2 bedroom unit in London City Island.
i had no offers from A, 1 offer from B & 2 offers from C.
From My London Home( i worked with Jonny Kuzak), i had 3 offers at first. I ...
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Jan 21,2020
Jan 21,2020
0
people found
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We found our new home through MyLondonHome. The estate agent who introduced the flat didn't have all the answers/information, but their Sales Progressor Wendy made all the difference! Thank you!...
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Jan 21,2020
Jan 21,2020
0
people found
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Been trying to sell a place on assignment for quite a while. Finally found a buyer and Wendy Gould at MyLondon Home has been fantastic chasing after the buyer, bank and solictors and ensuring that a complicated transaction went as smoothly as possible....
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Jan 16,2020
Jan 16,2020
0
people found
this helpful
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Wendy from my London homes was instrumental to the smooth sale of my property. Her property knowledge, work ethic and genuine ability to get the deal done are very impressive. I would have no hesitation in recommending Wendy or my London homes - in fact ...
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Jan 16,2020
Jan 16,2020
0
people found
this helpful
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From the first contact i made with Jamie he was energetic and very keen on finding the right property for me and my family. He stayed in contact daily giving me updates on the properties i was interested in and in the end i can ...
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Jan 16,2020
Jan 16,2020
0
people found
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Jamie Gleason-Gallagher was excellent and achieved a very good price for our property in Riverlight, would recommend and use again for sure...
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Aug 17,2018
Aug 17,2018
2
people found
this helpful
this helpful
As a landlord then inspections don't take place and as a tenant deposits are withheld for fair wear and tear with high repair costs and no invoices, find someone else...
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Comment on agent fees
High fees £255 just for checkout
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Jul 23,2018
Jul 23,2018
2
people found
this helpful
this helpful
After being a content tenant with them for MORE THAN 5 YEARS, ...everything went down the hill when they put the flat on sale without telling me (was still living in) and then for other reasons I have to leave and the viewings for lettings and ...
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Jul 17,2018
Jul 17,2018
3
people found
this helpful
this helpful
It's been the worst agency we have ever dealt with. From the day my daughter signed the contract to checking out. She was handed over the flat 4 days later than agreed, the flat was dirty and she had to organise professional cleaning on the day ...
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Comment on agent fees
They don't deserve a pound for the service they (don't) offer
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Feb 07,2018
Feb 07,2018
2
people found
this helpful
this helpful
I had a very bad experience with MyLondonHome (in particular southbank office). When I entered the property the flat was dirty (not professionally cleaned as the contract said), the walls were covered with food and a lot of things were damaged (irradiators, boiler, sinks...) They ...
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Comment on agent fees
Expensive check in/check out fees and very bad service.
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Feb 09, 2018
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(1)
Dear Mar,
We pride ourselves on delivering outstanding customer service, and we regret this has not been your experience. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk, please call me on 020 7820 4778.
Kind Regards,
Kelly Scott
Head of Property Management
MyLondonHome ...
Aug 16,2017
Aug 16,2017
0
people found
this helpful
this helpful
Sami James was the Southwest Property Management Team Leader who was in charge of our apartment. Right from the beginning she was very efficient in sorting out things. The previous owner of the apartment did not leave any manuals for the kitchen appliances in the ...
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Aug 12,2017
Aug 12,2017
3
people found
this helpful
this helpful
This agency is a total joke! The agent showing us around the property lied from the outset. Repairs are hardly done and when they are, the agents try to charge you even if it wasn't your fault. Stay away from this dysfunctional business....
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Comment on agent fees
Overpriced deposits & fees
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Mar 03,2017
Mar 03,2017
0
people found
this helpful
this helpful
Tom Gilchrist provided excellent service, from start to finish, in the purchase of our apartment. His professional manner along with his great knowledge are his main assets. He was friendly and very attentive to our queries and requests. Tom always responded quickly to our email ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
At MyLondonHome we are committed to providing a superior service for all of our clients and customers. Managing a large portfolio of properties, and coordinating the sales of many more properties does come with its challenges and we are proud of the way we conduct our daily business. On occasion, we do recognise that things go wrong and when it does, we want to put it right for you.
We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved.
Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction.
1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned.
Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days.
2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director:
Sales: [email protected]
HR: [email protected]
Lettings & Property Management: [email protected]
You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint.
3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint.
www.tpos.co.uk/consumers/how-to-make-a-complaint
The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at:
Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333306
Last updated at 10:37 AM 06/01/2016 by allAgents
We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved.
Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction.
1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned.
Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days.
2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director:
Sales: [email protected]
HR: [email protected]
Lettings & Property Management: [email protected]
You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint.
3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint.
www.tpos.co.uk/consumers/how-to-make-a-complaint
The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at:
Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333306
Best Estate Agent in SW1E 
Thank you for your feedback. We are so disappointed that you are unhappy with our services. We are very sorry for the situation thus far, but we are really keen to ensure that this matter is resolved to your satisfaction. We hope to work hard to restore your faith in our company, may I ask that you provide me with your name and email address please? We'll be in touch accordingly.
Kind regards,
Adam Solomons
Customer Care Manager
MyLondonHome
020 7222 2500