Woking, GU21
4.3/5, 52 reviews
83% recommended
81% sales valuation accuracy
88% sales fee satisfaction
50% lettings valuation accuracy
29% lettings fee satisfaction

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“It has so far taken 3 months to get some simple ......”

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Feb 25,2016
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By: 'Guy'
Feb 25,2016
2 people found
this helpful
It has so far taken 3 months to get some simple works completed on the property. Our boiler timer was broken and we had no heating for three days before the landlord could be contacted to send someone out, they would not authorise works without her saying yes, despite us having no heating. Our wardrobe shelf collapsed over 2 weeks ago and we have been living with clothes all over the flat and no one has been out to fix what is a very easy fix. None of the people I deal with call me back, despite me requesting they do so on several occasions. Everything I call up to chase seems to have just been done or has just been replied to, some very huge coincidences as it happens every time I call to chase them. They don't care about us as tenants so long as the landlord is protected. When we first looked around properties the estate agent went to a different property across the other side of town because it was a spacious 2 bed property, and they were key words we had used; we had not been told about this place or asked to see it. We were kept waiting for 45 minutes just to see the property we had agreed to view. And no one covers their colleagues emails whilst on their days off, so an important email could be waiting for a reply for two days before being seen. Shoddy operation at best. Brilliant for landlords; you won't be required to do any works but will get paid.
What agent could do to change your mind?
Ridiculously expensive and they tried to overcharge us when we moved in because "the fees had just gone up" but weren't updated on the website, another big coincidence.
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Comment on agent fees
Ridiculously expensive and they tried to overcharge us when we moved in because "the fees had just gone up" but weren't updated on the website, another big coincidence.
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Latest Reviews

View all Reviews 52
9th Mar 2022
reviewed by 'Em'
“Very dishonest service. We had to abandon the purchase a few weeks before exchanging contracts. When we made our initial ......”
5th Jun 2021
reviewed by 'Clark Janet'
“Cannot rate them highly enough for their determination, enthusiasm and patience. Always so friendly too. Brilliant service. Always kept informed...”
10th Jan 2021
reviewed by 'Steve Smith'
“Stay away from this lot. Faceless local office, which never picks up the phone and a head office that only ......”
4th Jul 2019
reviewed by 'Danny'
“We have had excellent service from Carsons. Especially with our mortgage advice from Sajay who is very helpful and professional....”
20th Mar 2018
reviewed by 'Joyce'
“Carson's dealt with me in a very professional way from the start of the sale. Samantha and Melanie helped me ......”
13th Mar 2018
reviewed by 'Sue'
“Our main agent was William von Siegmund who has now left Woking. He was extremely pleasant, helpful and knowledgeable. A ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Carson & Co
40-42 Commercial Way
Woking
Surrey
GU21 6EN
01483 789469

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 81% 88% £175,000 £910,000
Lettings 50% 29% £750 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 4 3 25 0 12 0 2 4
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Distressing experience...”

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Mar 09,2022
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By: 'Em'
Mar 09,2022
0 people found
this helpful
Very dishonest service. We had to abandon the purchase a few weeks before exchanging contracts. When we made our initial offer, we agreed with the estate agent that the offer was subject to surveys. The state agent was very reassuring saying that they would negotiate ...
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“Cannot rate them highly enough for their dete......”

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Jun 05,2021
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Gary
By: 'Clark Janet'
Jun 05,2021
0 people found
this helpful
Cannot rate them highly enough for their determination, enthusiasm and patience. Always so friendly too. Brilliant service. Always kept informed...
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“Avoid avoid avoid...”

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Jan 10,2021
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By: 'Steve Smith'
Jan 10,2021
8 people found
this helpful
Stay away from this lot. Faceless local office, which never picks up the phone and a head office that only uses email. (and takes days to reply). When stuff is going smoothly they are fine. Query/ask them something or try and get a repair ...
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By: Steve Surrey
May 26, 2021
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They display properties in the office window, that have been either rented out already or are no longer on their books. Shows you the calibre and integrity of their business. Total waste of time....best avoid. ...

“We have had excellent service from Carsons. E......”

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Jul 04,2019
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Sajay
By: 'Danny'
Jul 04,2019
0 people found
this helpful
We have had excellent service from Carsons. Especially with our mortgage advice from Sajay who is very helpful and professional....
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“Sale of Hilbre...”

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Mar 20,2018
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Samantha
By: 'Joyce'
Mar 20,2018
0 people found
this helpful
Carson's dealt with me in a very professional way from the start of the sale. Samantha and Melanie helped me through the process very efficiently and with consideration. At all times they kept me informed and even listened with a sympathetic ear when I was ...
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Comment on agent fees
Expensive but who's aren't ? Just has to be done.
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“Adele and Melanie were troupers in our sale and purchase ......”

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Mar 13,2018
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Adele
By: 'Adam'
Mar 13,2018
0 people found
this helpful
Adele and Melanie were troupers in our sale and purchase through Carsons. The deal would not have happened without their dedication, hard work and commitment. We are so grateful to them and the other staff at Carsons who contributed along the way....
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“Our main agent was William von Siegmund who has now ......”

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Mar 13,2018
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Adele
By: 'Sue'
Mar 13,2018
0 people found
this helpful
Our main agent was William von Siegmund who has now left Woking. He was extremely pleasant, helpful and knowledgeable. A pleasure to deal with. Adele was the next person we dealt with most and she was also professional, organised and helpful. We had lesss to ...
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Comment on agent fees
Seem to be very competetive. It was helpfully pointed out to us that we could have a joint agency at the same percentage, where winner takes all. We did not know about this.
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“ALL WOKING PROPERTY BUYERS BEWARE of cARSon & Co, Commercial Way. *......”

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Jan 29,2018
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By: 'Mr.'
Jan 29,2018
4 people found
this helpful
ALL WOKING PROPERTY BUYERS BEWARE of cARSon & Co, Commercial Way. *They congratulated me on Monday 15th, issued the Memorandum of Sale to all parties on Wednesday 17th, rang at 4pm the following Tuesday 23rd to ask me to increase the price that had been accepted. ...
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N/A
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“I was very pleased with the Carsons & Co service. They ......”

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Jan 05,2018
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Adele
By: 'Matt'
Jan 05,2018
2 people found
this helpful
I was very pleased with the Carsons & Co service. They created a very smart looking multi page contemporary broucher for the sale, compared to other agents where it looks a bit untidy. Their branch is located really well in Woking, it stands out nicely. The ...
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Comment on agent fees
Average fees for a sale.
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“Samantha is a lovely, friendly and extremely helpful lady in ......”

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Jan 04,2018
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Samantha
By: 'Hon'
Jan 04,2018
2 people found
this helpful
Samantha is a lovely, friendly and extremely helpful lady in the lead up to my search for a flat in Woking. She is also patient, understanding and very hard working. She is a real asset to any company she works for. I will have no ...
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Comment on agent fees
GOOD! Very competitive!
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“Thank you for finding me the property to rent I ......”

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Apr 11,2016
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Jaidina
By: 'Mrs'
Apr 11,2016
0 people found
this helpful
Thank you for finding me the property to rent I have never rented before so I did know what to do.i found you were very good at your job and very helpful.i felt in very capable hands and would use Carson & co again ...
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Comment on agent fees
Not to bad
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“It has so far taken 3 months to get some simple ......”

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Feb 25,2016
Minithumbdown
By: 'Guy'
Feb 25,2016
2 people found
this helpful
It has so far taken 3 months to get some simple works completed on the property. Our boiler timer was broken and we had no heating for three days before the landlord could be contacted to send someone out, they would not authorise works without her ...
read full review
What agent could do to change your mind?
Ridiculously expensive and they tried to overcharge us when we moved in because "the fees had just gone up" but weren't updated on the website, another big coincidence.
Attached Filesnbsp;
Comment on agent fees
Ridiculously expensive and they tried to overcharge us when we moved in because "the fees had just gone up" but weren't updated on the website, another big coincidence.
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“We were really happy with the service that we've got ......”

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Nov 18,2015
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Jaidina
By: 'Myrsini'
Nov 18,2015
0 people found
this helpful
We were really happy with the service that we've got from the office. We were treated with respect and smile and the willing to help us in every way that they could. A special thanks to Jaidina Phillips that she helped us a lot and ...
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“First class service from Martin Jakins from start to finish. ......”

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Nov 13,2015
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By: 'T'
Nov 13,2015
0 people found
this helpful
First class service from Martin Jakins from start to finish. Martin was recommended to me and safe to say he delivered on everything he said he would do and more. He even helped arrange removals which wasn't part of his job. From the way he ...
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Comment on agent fees
Had cheaper quotes from other agents but the guys earnt their fee.
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By: Winstonher
Feb 13, 2017
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thanks towards this great edifying website, obstruct up the momentous undertaking check out this online casino offers ...

“Helpful and down to earth staff. My boyfriend and I ......”

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Sep 21,2015
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By: 'Hannah'
Sep 21,2015
0 people found
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Helpful and down to earth staff. My boyfriend and I have managed to rent our dream home. Efficient and informative with viewings and any queries we had. It has been the most uncomplicated process (I have rented 4 properties previously, all with different agents, in different ...
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“Martin Jakins provided us an excellent service with the sale ......”

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Sep 15,2015
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By: 'Adel'
Sep 15,2015
0 people found
this helpful
Martin Jakins provided us an excellent service with the sale of our property. He helped us through the whole process, was really hands on with chasing the rest of the chain and made us feel at ease with his experience. We are really relieved that ...
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Comment on agent fees
Reasonable and in line with other agents fees
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“Having been entirely disappointed by most of the other agents ......”

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Sep 10,2015
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REBECCA
By: 'Nikolaus'
Sep 10,2015
0 people found
this helpful
Having been entirely disappointed by most of the other agents I had been working with (due to their extremely aggressive and conceited approach to doing business) my experience with Carson's was absolutely correct and professional; from the day I viewed the proposed purchase to the ...
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“Carsons Woking were excellent. Although we actually ended up going ......”

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Sep 03,2015
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By: 'David'
Sep 03,2015
0 people found
this helpful
Carsons Woking were excellent. Although we actually ended up going with another offer from different agent, Carsons got 3 out of 4 of the best offers that we had. They did this without applying any pressure (unlike some aggressive agents), we're very efficient, honest and effective. I ...
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“Rebecca helped me and my partner find a suitable buy-to-let ......”

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Aug 27,2015
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REBECCA
By: 'C'
Aug 27,2015
0 people found
this helpful
Rebecca helped me and my partner find a suitable buy-to-let investment flat in Woking within our budget. She kept us up to date with what was available, and was flexible with when she showed us around properties. She was on hand to answer any questions ...
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“I would highly recommend this agent and their very helpful ......”

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Aug 13,2015
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REBECCA
By: 'Kim'
Aug 13,2015
0 people found
this helpful
I would highly recommend this agent and their very helpful staff members. We have had exceptional customer care from start to finish and when our first sale unfortunately fell through, they had a stream of people in our property straight away and it was resold ...
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“I was in the process of assessing whether it would ......”

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Jun 16,2015
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REBECCA
By: 'Arun'
Jun 16,2015
0 people found
this helpful
I was in the process of assessing whether it would be possible to move to a new property. On the off-chance, I decided to pop in Carson and Co in Woking. I got speaking with the Manager and decided that it would be worthwhile to ...
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“Very easy to deal with Martin and Becka at Carsons ......”

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May 25,2015
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By: 'Cornish'
May 25,2015
1 people found
this helpful
Very easy to deal with Martin and Becka at Carsons in Woking. Gave realistic valuation and property assessment. Organised superb 'open day' with 24 viewings from which 6 offers were received with one above the asking price! Clients financial standing was also satisfactorily assessed to avoid time-wasters. ...
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Comment on agent fees
Very fair rate of 1% - a nearby agent wanted 2.75%!
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“Really disappointed about the level of service and integrity. I ......”

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Apr 03,2015
Minithumbdown
By: 'savkat'
Apr 03,2015
2 people found
this helpful
Really disappointed about the level of service and integrity. I have never had the phone put down on me before from an estate agent, very amatuer...
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“After the initial tenancy was setup the agent has needed ......”

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Feb 02,2015
Minithumbdown
By: 'Anon'
Feb 02,2015
2 people found
this helpful
After the initial tenancy was setup the agent has needed constant chasing around the tenancy renewal and dealing with issues around fees and deposits. On several occasions said they had done something, or promised they would do something and then didn't. Accounts and renewals are ...
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What agent could do to change your mind?
Actually deliver on the levels of service their website claims they offer and that would go someway to justifying the fees. Don't make promises you can't keep or claim something has been done when it hasn't.
Attached Filesnbsp;
Comment on agent fees
For the level of service offered the fees are excessive.
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“We recently sold our house in Old Woking through Carson & ......”

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Nov 26,2014
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By: 'Mrs'
Nov 26,2014
0 people found
this helpful
We recently sold our house in Old Woking through Carson & Co without ever meeting face to face (as we are living in Australia). Everything was done over the phone or per email and it was a pleasure to deal with Carson & Co, especially Kunal Trehan ...
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“We were very happy with the service we received during ......”

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Nov 18,2014
Minithumbup
By: 'Anon'
Nov 18,2014
0 people found
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We were very happy with the service we received during the sale of our property, which was managed quickly and efficiently. The agent was friendly, courteous, and kept us well informed....
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“Seymone. Her excellent local knowledge enabled her to give us ......”

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May 29,2014
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Seymone
By: 'Kathy'
May 29,2014
0 people found
this helpful
Seymone. Her excellent local knowledge enabled her to give us a quick valuation over the phone. Because of this we decided to use Carson to act for us. She was also able to deal with a last minute planning application problem with a minimum of ...
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“I am tenant of Carson & Co who has a good ......”

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May 29,2014
Minithumbdown
By: 'Mani'
May 29,2014
2 people found
this helpful
I am tenant of Carson & Co who has a good big office in town but I m very sorry to say that the service they provide is really poor and very unprofessional they do not check property before renting, when I moved in the property ...
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What agent could do to change your mind?
First impression is the last can't change my mind
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“We recently purchased a property were very impressed with the ......”

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Apr 30,2014
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Seymone
By: 'G'
Apr 30,2014
0 people found
this helpful
We recently purchased a property were very impressed with the personal service we received from all the staff at Carson & Co Woking and in particular, Seymone Roberts and Mark Reardon the sales personnel and Melanie Williams the sales processor. They were very professional, personable and ...
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“Kunal and Martin worked hard to secure a sale for ......”

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Apr 30,2014
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By: 'Anon'
Apr 30,2014
0 people found
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Kunal and Martin worked hard to secure a sale for us after many viewings. There feedback was open and honest. They were very patient and offered sound advise at the right time when they recommended a price reduction. I think other agents would have gone ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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