94% sales valuation accuracy
86% sales fee satisfaction
Jan 26,2012
Jan 26,2012
4
people found
this helpful
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Property Explorer in Basingstoke, and specifically Branch Manager James Stone, were brilliant in handling the sale of my shared ownership flat. James gave me the confidence that his agency understood the shared ownership aspect ¢â‚¬â€œ I had a gut feeling it would be complicated, and how right I was!
James first visited my flat in February 2010, and we then had to wait for an independent surveyor to value the property (because it was shared ownership) and for the housing association to take their set time to try and find a buyer, which they failed to do.
I was finally allowed to put my flat on the market with Property Explorer in August 2011. I went on holiday leaving a key with the agent, and they sold my flat to the first people who viewed within a few days of it going on the market.
It should have been straight forward from there, but it turned out the property had been over-valued by the independent surveyors, which led to the property being down valued by the buyers' mortgage company the first time it sold, and the original buyers dropping out because they couldn't get a mortgage, despite James and the branch's mortgage advisor putting in a lot of effort to try and find solutions. James had to deliver this news to me and deal with my increasingly needy phone-calls and emails as this meant that the the chain crumbled and I felt like I would never get out of my flat and into the house I so desperately wanted.
There were many tears involved along the way but James remained the voice of reason and common sense throughout the whole process. I always felt he was working for me, even to the extent of advising me on the process of making an offer on the house I have now moved to, and the problems there were with that. I don't think it could ever be that complicated again, and although I think I have aged about ten years, I felt like whatever happened in the whole selling and buying process, James was the one to go to for advice or support.
The person who bought my flat actually came through the housing association, but when she couldn't get them to respond to her emails and phone calls, she saw the property was still being advertised by the Property Explorer and contacted them in an attempt to buy the flat. Even though his agency had not found the buyer, James volunteered to still handle the sale for very little financial reward in an effort to just get it to go through (I think he took pity on me for the whole sorry affair!). At the speed the housing association worked I would probably still be waiting to move if it weren't for his constant badgering of them on my behalf, or I might have lost the buyer completely.
James was brilliant at replying to emails, I had many contact numbers for him and he continued to work on the sale even when he was off work when he was unwell. And above all he had to deal with me, a very needy customer who expects brilliant service. I definitely got it. The man deserves some kind of estate agentry medal.
In January 2012, I finally moved out of my flat and into a house that is 100% mine, and I couldn't be happier. I would definitely use Property Explorer again and have been loudly recommending them to anyone who will listen.
James first visited my flat in February 2010, and we then had to wait for an independent surveyor to value the property (because it was shared ownership) and for the housing association to take their set time to try and find a buyer, which they failed to do.
I was finally allowed to put my flat on the market with Property Explorer in August 2011. I went on holiday leaving a key with the agent, and they sold my flat to the first people who viewed within a few days of it going on the market.
It should have been straight forward from there, but it turned out the property had been over-valued by the independent surveyors, which led to the property being down valued by the buyers' mortgage company the first time it sold, and the original buyers dropping out because they couldn't get a mortgage, despite James and the branch's mortgage advisor putting in a lot of effort to try and find solutions. James had to deliver this news to me and deal with my increasingly needy phone-calls and emails as this meant that the the chain crumbled and I felt like I would never get out of my flat and into the house I so desperately wanted.
There were many tears involved along the way but James remained the voice of reason and common sense throughout the whole process. I always felt he was working for me, even to the extent of advising me on the process of making an offer on the house I have now moved to, and the problems there were with that. I don't think it could ever be that complicated again, and although I think I have aged about ten years, I felt like whatever happened in the whole selling and buying process, James was the one to go to for advice or support.
The person who bought my flat actually came through the housing association, but when she couldn't get them to respond to her emails and phone calls, she saw the property was still being advertised by the Property Explorer and contacted them in an attempt to buy the flat. Even though his agency had not found the buyer, James volunteered to still handle the sale for very little financial reward in an effort to just get it to go through (I think he took pity on me for the whole sorry affair!). At the speed the housing association worked I would probably still be waiting to move if it weren't for his constant badgering of them on my behalf, or I might have lost the buyer completely.
James was brilliant at replying to emails, I had many contact numbers for him and he continued to work on the sale even when he was off work when he was unwell. And above all he had to deal with me, a very needy customer who expects brilliant service. I definitely got it. The man deserves some kind of estate agentry medal.
In January 2012, I finally moved out of my flat and into a house that is 100% mine, and I couldn't be happier. I would definitely use Property Explorer again and have been loudly recommending them to anyone who will listen.
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14th Feb 2019
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15th Mar 2018
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29th Apr 2017
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6th Apr 2016
reviewed by 'Heidi'
Opening Hours
Address
The Property Explorer
17 Church Street
Basingstoke
Hampshire
RG21 7QG
01256 321777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 86% | £82,000 | £378,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 62 | 0 | 66 | 2 | 48 | 1 | 34 | 0 | 3 | 6 |
Areas covered
- RG21
- RG22
- RG23
- RG24
- RG25
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 10,2021
Feb 10,2021
3
people found
this helpful
this helpful
Basingstoke Property Explorer was very unprofessional and rude guy.
unbelievable attitude
should never choose that again! no excuse for that behaviour
the lady who showed us the property was kind but a guy who called me back really unprofessional...
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Feb 14,2019
Feb 14,2019
2
people found
this helpful
this helpful
Phoned to arrange a viewing for a 4 bed in Hook. Queried whether the house is freehold as listed as all other properties in same gated development are all leasehold but agent said he didn't have a clue. Was then laughed at when said I had ...
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Mar 15,2018
Mar 15,2018
2
people found
this helpful
this helpful
Oliver viewed and valued my property and I requested a guide price and expected sales price.
His manner and lack of communication when I queried the valuation and asked for further information was abrupt and unhelpful.
I wouldn't recommend you use these agents....
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Apr 25, 2018
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(1)
We were let down by another Estate Agent and the Property Explorer came round the same day, they even had photos on the internet the next day. Extremely helpful staff, polite, professional and also very honest. Very reasonable fees too. Excellent Estate Agents and will definately use them again, even though we no longer live in the area. ...
Apr 29,2017
Apr 29,2017
2
people found
this helpful
this helpful
Our landlord was selling the house mid way through our tenancy.
We tried to be as accomodating as reasonable with allowing property viewings. This was not enough
These guys bully and lie their way into your house by telling you they'll kick you out if ...
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Comment on agent fees
Bad, charged us a renewal fee and then made us leave before the year was up.
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Apr 06,2016
Apr 06,2016
0
people found
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this helpful
Rachel and her team have been very professional from start to finish of my tenancy. I wish them luck for the future and hope the business goes from strength to strength and you never know I may be back looking for a house to rent ...
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Comment on agent fees
Fees pretty standard only comment is check out fee this is a little steep compared to the others especially when the VAT is put on.
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Mar 01,2016
Mar 01,2016
0
people found
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The Property Explorer have been excellent from start to finish. The level of customer service provided has been exceptional. They really care about their customers and offer a professional, supportive and friendly service. Thank you in particular to Rachel who has always gone the extra ...
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Comment on agent fees
good
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Feb 29,2016
Feb 29,2016
0
people found
this helpful
this helpful
I rent out a property in Basingstoke and had previously used a rival letting agent on a fully managed service basis. On a monthly basis I always felt underwhelmed at the service received, despite any issues ultimately being resolved. I guess I assumed a fully ...
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Comment on agent fees
Fair price and certainly good value for money based on the quality of service so far
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Feb 24,2016
Feb 24,2016
0
people found
this helpful
this helpful
We lived in our property for nearly 3 years and Rachel and Lisa have been great all the way through. Very efficient, fast responding and great help if we needed anything. Thank you so much for everything. If we move back to Basingstoke we'll definitely go ...
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Jan 19,2016
Jan 19,2016
0
people found
this helpful
this helpful
The Property Explorers are in danger of giving estate agents a good name! Excellent service, communication and incredibly friendly staff make for an all-round positive experience. Would definitely use these again, and highly recommend them. Genuine pleasure to do business with them....
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Comment on agent fees
Very reasonable.
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Nov 16,2015
Nov 16,2015
0
people found
this helpful
this helpful
Although I was only buying the property through The Property Explorer, I can say with confidence that I could trust and rely on Wendy and felt like she was trying to help the sellers and us as well.
Wendy is very professional, friendly and approachable. ...
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Oct 24,2015
Oct 24,2015
0
people found
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Excellent service received from Rachel and Lisa at all times throughout our 4 years stay renting through Property Explorer. All problems were resolved very quickly and when advice was required this was given to a very professional standard. Highly recommended Letting agency and would be very ...
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Comment on agent fees
No comment.
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Oct 16,2015
Oct 16,2015
0
people found
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I went to a few estate agents in Basingstoke before Property Explorer and had terrible experiences and customer service. My husband is self employed and we were turned away from a lot of them without even being offered any assistance on how to rent in ...
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Comment on agent fees
Fee's were high but this seems industry wide. It wouldn't affect who I rented with.
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Oct 15,2015
Oct 15,2015
0
people found
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I have just sold my house with the property explorer, they have all been very professional and made the process very easy and hassle free as living away from the area I was worried it would make the process more complicated. I would highly recommend ...
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Sep 29,2015
Sep 29,2015
0
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Wendy helped provide after sale care for our property, which we had sold privately, but as property explorer were the agent for our buyer Wendy kindly offered to help us out too. Not only was this a generous offer of property explorer to make but ...
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Sep 28,2015
Sep 28,2015
0
people found
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We rented with the Property Explorer between 2009 and 2011 and had a great experience with them. We looked after the property so they left us to it carrying out their usual checks with no disruption. When it came to moving, all was sorted out quickly and ...
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Sep 21,2015
Sep 21,2015
0
people found
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I have known and worked with the Property Explorer and particularly with Rachel and Lisa for many years now and as a Landlord I have been very happy with their services. Rachel and Lisa are both extremely helpful and always have a professional, positive and ...
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Sep 18,2015
Sep 18,2015
0
people found
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this helpful
If a certain Danish lager manufacturer made estate agents they'd probably be The Property Explorer!
We have recently rented a new property in Basingstoke and have been dealing with Rachel. She has exceeded all our expectations and made us feel at ease from day 1. Everything ...
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Aug 21,2015
Aug 21,2015
0
people found
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I am very pleased with the excellent customer service I have received from Property Explorer. They are always very friendly and helpful, and they have been efficient and organised. The administration/ rental fees were clearly stated from the beginning and I have been kept up-to-date ...
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Aug 20,2015
Aug 20,2015
0
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We are extremely pleased to have been working with Rachel and Lisa from The Property explorer while we were renting that property. Rachel has been brilliant in every way - very quick communication, fast responses to either email or phone request, a nice and friendly ...
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Aug 15,2015
Aug 15,2015
0
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We have recently sold a property with The Property Explorer in Basingstoke. Our initial dealings with Richard Low were very professional and he dealt with the sale extremely efficiently. Once the sale was agreed, we dealt with Wendy Ellis who was superb. We were constantly ...
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Aug 14,2015
Aug 14,2015
0
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I would like to thank you company personel Rachel and Lisa for their excellent support,and for looking after us for the past 3 years as tenants at 17 mallory rd.(basingstoke)
I would love to recommend Property Explorer to anyone who needs a estate agency in ...
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Aug 06,2015
Aug 06,2015
0
people found
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My husband and I were both delighted with the service we received from The Property Explorer. From the initial visit by Richard to the arrangements for the very busy open day and, finally, to the hard work by Wendy in bringing the sale to fruition , ...
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Jul 23,2015
Jul 23,2015
0
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I had a very positive experience with the property explorer whilst selling my house through them. Perry was very good and got an offer of the full asking price the day the property went on the market and then arranged the open day where we ...
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Comment on agent fees
I got a very competitive rate.
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Jul 02,2015
Jul 02,2015
0
people found
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Having worked with property explorer for the last 5 years or so, I can honestly say that they have been a pleasure to work with. They took the pain of being a landlord away and were efficient and professional in everything that they did for me. ...
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Jul 02,2015
Jul 02,2015
0
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Been great support over the last 18 months. response quickly to any issues which have been few and far between. would use them again when the time comes. Overall excellent...
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Jun 26,2015
Jun 26,2015
0
people found
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this helpful
Very professional, friendly agency to deal with. Any issues were rectified almost immediately and despite leaving the tenancy after a very short period of time, Rachel and Lisa were still excellent to deal with....
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Jun 21,2015
Jun 21,2015
0
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From the first day we contacted the Property Explorer all the staff were extremely helpful, especially as I did not have any experience of selling a property. They very quickly arranged viewings of the property and kept us informed all the way. When an offer ...
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Jun 17,2015
Jun 17,2015
0
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I've been a tenant of the property explorer for last 8 the and the quality of help to sort any problems was first class and couldn't do enough as a tenant to help you....
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Comment on agent fees
Reasonable
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Jun 17,2015
Jun 17,2015
0
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We used the Property Exporer for our first rental property. The process was simple and the service professional, friendly an pro-active. The Property Explorer were always available for any queries or concerns that we had during the 3.5 years that we used them as our letting ...
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Jun 16,2015
Jun 16,2015
0
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We sold our property through the Property Explorer because we have previously used them. I cannot fault the after Sales Service at all. Wendy has gone above and beyond her role ensuring she is able to give her client (us) the information required. As with ...
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Comment on agent fees
We had a deal that was marketed with a flyer through the door for a 0.75% fee. It was not stated on the flyer that this was excluding VAT, so when the invoice came through we were a little surprised as we had budgeted on a flat 0.75% fee.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12:31 PM 12/06/2014 by allAgents
