0% lettings valuation accuracy
33% lettings fee satisfaction
Feb 23,2016
Feb 23,2016
6
people found
this helpful
this helpful
I would never use Greenleaf Property Services again! My tenancy with them was plagued with problems (and mice). Twice they tried to increase my rent in direct contravention of my tenancy agreement. Then they wanted £150 in order for me to move to a statutory periodic tenancy (hello, do you actually understand what statutory periodic tenancy means?). They then tried to evict me because I would not agree to the (illegal) rent increase. They never responded to my complaint against this eviction attempt, and when I attempted to make a formal complaint to The Property Ombudsman, they quickly became unregistered from the scheme, and were not actually registered with any Redress Scheme (this by itself is liable to a fine of up to £5000). They appeared to be of the belief that mice could fly up to the fourth floor of a building, and when asked to deal with the problem, they blamed it on personal items on my floor, and even gave me a printed sheet of how to stop mice infestations which were all actions they as Letting Agents were required to perform! More recently, they attempted to evict me using a Section 21 notice (which was not valid, but by this time I had had enough). Although they are not required to give a reason for a s.21 eviction, they stated the landlord wished to sell my flat (top flat in a 4 flat property, and the landlord owns the whole property). Lo and behold, seven days after I moved out, the flat is advertised on Rightmove for new tenancy, at an extortionate £150 increase on my rent! And that's not even the end of it. They would not allow my deposit to be returned because they claim they had to make repairs to the value of £695, which they could not provide evidence nor justification for. Thankfully I managed to retain it through the DPS Alternative Dispute Resolution process. Even their auditors say the business should not be run as a going concern. Steer well clear.
What agent could do to change your mind?
Extortionate. Wanted between ‚£70 and ‚£150 each time to renew tenancy agreement (not required).Attached Filesnbsp;
Comment on agent fees
Extortionate. Wanted between ‚£70 and ‚£150 each time to renew tenancy agreement (not required).
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Latest Reviews
17th Jul 2021
reviewed by 'Michelle'
22nd Jun 2019
reviewed by 'Ben'
31st Jul 2018
reviewed by 'Jenny'
30th Jul 2018
reviewed by 'Olubodun'
1st Mar 2017
reviewed by 'SHAKILA'
Opening Hours
Address
Greenleaf Property Services
122 High Street
Strood,Rochester
Kent
ME2 4TR
01634 730672
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £675 | £875 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 4 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 17,2021
Jul 17,2021
2
people found
this helpful
this helpful
The WORST mould I have ever seen in all my life. I initially decided to hold back on a negative review when I first moved in because I wanted to give them the benefit of doubt and time to fix the issue. Month after month ...
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Jun 22,2019
Jun 22,2019
0
people found
this helpful
this helpful
I leased a property from Greenleaf for just over 2 years, from start to finish their staff have always been on-hand to ensure that any enquiry I had was quickly resolved and I was given lots of time to renew contracts, schedule inspections etc. Unfortunately I ...
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Jul 31,2018
Jul 31,2018
0
people found
this helpful
this helpful
Greenleaf have been my estate agent for over 10 years in the same house. They are always polite in communications, I've never had any negative or bad customer service from anyone in the office. They do very well managing the house, considering they dont own it ...
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Comment on agent fees
The agent fees are the same if not cheaper than some I have seen on the market.
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Jul 30,2018
Jul 30,2018
1
people found
this helpful
this helpful
Two applicants failed their referencing within a week. Property 2, Holly Close.
It appears to be a deceitful way to take £360 from individuals and they have an incomplete reference, fail them then don't offer them an apportunity to use a guarantor. Only letting agency I know ...
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Comment on agent fees
Terribly Bad.
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Jul 31, 2018
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(2)
Sue told me the 1st applicant had issues with reference because you she doubts it was for her alone. I should have spotted foul play there. Then the reports says this should not be considered alone. Not everyone knows if they have a ccj especially if it's a surprise on report. My point is you can't take 360 for referencing on one applicant. That's just day light robbery. Whoever is reading this, they are so rude and they offered no help not even a courtesy call to explain. Sue just sent an ema ...
Mar 01,2017
Mar 01,2017
0
people found
this helpful
this helpful
Such a bad experience. Service was totally
Rubish. They charge me from my deposit
£600 .00.
I would never recommend to anyone.
Honestly it was my bad experience
I would like to say all tanent before u sign anything have a look reviews first.
They don't know ...
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Jun 02, 2017
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(2)
My experience have been very bad as well, especially Venessa, We have been given different information by different member of stuff from the agency, and when requested to submit our name for the property they didnot show any interest on us it was almost as if she didnot like us hence she wasn't interested, very very poor customer service ...
Feb 23,2016
Feb 23,2016
6
people found
this helpful
this helpful
I would never use Greenleaf Property Services again! My tenancy with them was plagued with problems (and mice). Twice they tried to increase my rent in direct contravention of my tenancy agreement. Then they wanted £150 in order for me to move to a statutory periodic ...
read full review
read full review
What agent could do to change your mind?
Extortionate. Wanted between ‚£70 and ‚£150 each time to renew tenancy agreement (not required).Attached Filesnbsp;
Comment on agent fees
Extortionate. Wanted between ‚£70 and ‚£150 each time to renew tenancy agreement (not required).
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Yes
Oct 08,2014
Oct 08,2014
7
people found
this helpful
this helpful
If you're looking to live in damp, sub-standard conditions, pay thousands of pounds over the course of 6 months and then get evicted when you complain, then this is the company for you. This agency are the most deceitful, dishonest, money-hungry company that I have ever ...
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What agent could do to change your mind?
For one, they could respond to our letter of complaint in which we asked for compensation. They could also have not ignored numerous emails to them and not treated us like morons when we requested anything.Attached Filesnbsp;
Comment on agent fees
We paid ‚£600 for "admin" and "guarantor forms". These forms were EMAILED TO US. Why on earth did this then cost us ‚£600? WE were the ones who printed and sent them off again at our own expense. We also only needed one guarantor form, and so should in some form have been refunded for the second. It is also laughable that the admin fees went towards writing a tenancy agreement which we were told by the agency was only "a matter of opinion". What a massive waste of money then given that they breached over 5 major points on the agreement.
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Oct 25, 2014
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(1)
As agents we are employed by the landlords however do always try to get issues resolved for tenants as quickly as possible however are governed by the landlords in terms of the works they want to do, we have responded to your complaint letter and have offered to refund the £180 you have highlighted as an over payment but have yet to hear from you in order for us to pay this to you and would have paid this back sooner should you have bought this to our attention. Gareth went out of his way incl ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
