Unida Place
London, WC1A
1.1/5, 15 reviews
0% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction

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“Unidaplace is one of those agents who exploits the lease ......”

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Jan 26,2012
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By: 'Smith'
Jan 26,2012
5 people found
this helpful
Unidaplace is one of those agents who exploits the lease agreement and charge their tenants additional fees whenever possible. For example, the first draft of my lease did not include certain charges which suddenly appeared on my second and final draft (this is despite me asking them outright if there are any additional hidden fees I should be aware of). By then, the deposit of 500 pounds has already been paid. Also, they charge a service fee for the communal areas to be cleaned up. During my stay, I have never seen this person ever. And if this person did swing by, she definitely did not clean up the place they way she should. Attitude wise, the staff at Unidaplace is extremely friendly up till the point you sign and commit. After that, it's all business and they take a long time to get back to you. In some sense, this almost feels like a scam. I would strongly advise anyone considering Unidaplace to exhaust all options before signing with them.
What agent could do to change your mind?
Business ethics.
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By: UnidaPlace
Jan 29, 2012
Smith,
I am sorry you left with bad feelings.
However, exploiting the lease agreement is not what we are, or have ever been about. And as for extra hidden charges, all charges are within the agreement.
The service charge covers all utility bills, council tax etc. and not just the cleaning of the property.
As for time in getting back to people, if you email like we ask, then we can resolve matters more quickly, than if people consistently call the office asking for maintenance requests to be solved instantly.
As for a scam i think that is a deeply inappropriate comment.

We at UnidaPlace pride ourself on providing great accommodation in London, at good value prices, basked up by friendly, consistent service.
Sometimes we make mistakes, and we accept that. And sometimes mistakes, especially regarding maintenance requests, can take time, as they have to be run past the landlord, different quotes gathered, before the works are done. Often it will seem like nothing is being done about a problem, because we are waiting to hear back from other companies, and I can understand this to be very frustrating.
I would like to speak to you more about your past issues and problems during your stay, so would be grateful if you could email me at [email protected] so that we can help resolve any problems especially for our current and future tenants.
Thanks,
Dan.

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Latest Reviews

View all Reviews 15
29th Nov 2013
reviewed by 'owed'
“Appalling service from Unida Place and Daniel Burton. Here has now moved to Whitegates in Scunthorpe. Channel 4 has now caught ......”
20th Nov 2013
reviewed by 'Victim'
“HelloI am writing to express my concern on Unida Place's handling of the current rental agreement I have with them. ......”
10th Oct 2013
reviewed by 'V.'
“To put it simply, I got scammed: they never gave me back my deposit. After asking around, it seems they ......”
17th Sep 2013
reviewed by 'disgruntled'
“Wish I'd read the reviews before my son took a room with Unida, trying to get the deposit back is ......”
16th Sep 2013
reviewed by 'narval'
“Dreadful experience and dreadful people. During the whole of Winter I didn't have heating in my room and for more ......”
9th Aug 2013
reviewed by 'Ex'
“HelloThis is the ABSOLUTE WORST letting agency I have rented from. In fact, the whole AGENCY is a scam. The ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Unida Place
3 Bloomsbury Place
Bloomsbury,London
Greater London
WC1A 2QL
020 7831 7940

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“Appalling service from Unida Place and Daniel Burton. Here has ......”

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Nov 29,2013
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By: 'owed'
Nov 29,2013
0 people found
this helpful
Appalling service from Unida Place and Daniel Burton. Here has now moved to Whitegates in Scunthorpe. Channel 4 has now caught up on him were he even initially denied running the franchise. check this out on Channel 4, fast forward to 6mins and 30 seconds to see the ...
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“HelloI am writing to express my concern on Unida Place's ......”

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Nov 20,2013
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By: 'Victim'
Nov 20,2013
0 people found
this helpful
Hello I am writing to express my concern on Unida Place's handling of the current rental agreement I have with them. It has been over 2 months and I still haven't received a deposit certificate as promised in the contract. Can anyone recommend a legal service ...
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“To put it simply, I got scammed: they never gave ......”

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Oct 10,2013
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By: 'V.'
Oct 10,2013
0 people found
this helpful
To put it simply, I got scammed: they never gave me back my deposit. After asking around, it seems they have been trading with it and did not insure with the proper scheme. A class action is very likely, I am looking for an existing ...
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What agent could do to change your mind?
A scammer, like the rest of his organization.
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“Wish I'd read the reviews before my son took a ......”

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Sep 17,2013
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By: 'disgruntled'
Sep 17,2013
2 people found
this helpful
Wish I'd read the reviews before my son took a room with Unida, trying to get the deposit back is proving a nightmare. Not answering emails and no deposit arriving in account. They also owe a refund on one months rent which is not being ...
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“Dreadful experience and dreadful people. During the whole of Winter ......”

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Sep 16,2013
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By: 'narval'
Sep 16,2013
0 people found
this helpful
Dreadful experience and dreadful people. During the whole of Winter I didn't have heating in my room and for more than 20 days we didn't get neither heating nor hot water in the whole flat. They never answer emails - it takes usually five or six ...
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“HelloThis is the ABSOLUTE WORST letting agency I have rented ......”

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Aug 09,2013
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By: 'Ex'
Aug 09,2013
2 people found
this helpful
Hello This is the ABSOLUTE WORST letting agency I have rented from. In fact, the whole AGENCY is a scam. The Director - Daniel Burton - does not register the bond (as required by law) and then does not repay the bond in the hope ...
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“Beware. Full of charm pre-contract. Full of B/S afterwards. ......”

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Jul 30,2013
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By: 'Angry'
Jul 30,2013
1 people found
this helpful
Beware. Full of charm pre-contract. Full of B/S afterwards. It turns out that young Uni drop-out Dan Burton's company is built on sub-letting; Unida is not the landlord. He rents a property for X and then sublets the rooms for more than X in ...
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By: JournoEmma
Oct 02, 2013
View all comments (1)
Hi there. I'm a journalist following up on a story I did a few months ago for The Guardian on "rent-to-rent" and Unida Place. I'm interested in your experiences - can you drop me a line please? Email [email protected]. ...

“This estate agency is the worst place you EVER sign ......”

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Jul 02,2013
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By: 'Henrietta'
Jul 02,2013
0 people found
this helpful
This estate agency is the worst place you EVER sign up to. When looking for a property to rent they far too kind. I am from Europe and thought I knew about scams they pull in London. Like the saying ' Too good to be ...
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“There's a reason this company is ranked once of the ......”

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Jun 21,2013
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By: 'Mike'
Jun 21,2013
0 people found
this helpful
There's a reason this company is ranked once of the worst in London. I think my review pretty much matches all the previous ones. Possibly the worst company I've ever had to deal with. They're very friendly and happy to communicate when trying to sign ...
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Feature review Comments (4) Report abuse Print review
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By: L
Sep 16, 2013
View all comments (4)
Hi they moved to Second floor, 91 Charlotte Street, London W1T 4QF I'll try the unannounced visit today to get my deposit back as well... My ex flatmate told me to ask Unida for the DPC number (reference number under which your deposit was registered) and raise a dispute with the help of a solicitor. And Nicky if you're in France I think it's going to be difficult for you, you might have your ex flatmates still in UK? Good luck! ...

“Tell you what, I'll just copy and paste the email ......”

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Jan 10,2013
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By: 'Lesley'
Jan 10,2013
5 people found
this helpful
Tell you what, I'll just copy and paste the email i sent them upon vacating the house..... "Diana, Carrie, Alex and whoever else works for your disgrace of a company, you'll be pleased to know that I've vacated Room B of the house in Kilburn. ...
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What agent could do to change your mind?
The best thing for Unida Place to do is shut down.
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By: Chris
Sep 02, 2013
View all comments (2)
I am a victim as well. I left my room on the 31st of May. After chasing Jennifer Hartmann and Daniel Burton I still did not manage to get my deposit back. They are just thief! I am going to start legal action against those people. ...

“2 month, I've left London and they still don't refund my ......”

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Nov 19,2012
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By: 'Leo'
Nov 19,2012
0 people found
this helpful
2 month, I've left London and they still don't refund my deposit. I write every week but I even got an answer. As I read in many websites, they look "cool" and professionnal until you've signed. After thex don't care..... They've well played, I'm currently not ...
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“Unidaplace is one of those agents who exploits the lease ......”

Share on :
Jan 26,2012
Minithumbdown
By: 'Smith'
Jan 26,2012
5 people found
this helpful
Unidaplace is one of those agents who exploits the lease agreement and charge their tenants additional fees whenever possible. For example, the first draft of my lease did not include certain charges which suddenly appeared on my second and final draft (this is despite me ...
read full review
What agent could do to change your mind?
Business ethics.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: UnidaPlace
Jan 29, 2012
View all comments (1)
Smith, I am sorry you left with bad feelings. However, exploiting the lease agreement is not what we are, or have ever been about. And as for extra hidden charges, all charges are within the agreement. The service charge covers all utility bills, council tax etc. and not just the cleaning of the property. As for time in getting back to people, if you email like we ask, then we can resolve matters more quickly, than if people consistently call the office asking for maintenance requests to be ...

“Utterly offended. Started out with a simple property enquiry, ended ......”

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Dec 08,2011
Minithumbdown
By: 'A'
Dec 08,2011
0 people found
this helpful
Utterly offended. Started out with a simple property enquiry, ended with me being called an idiot. I can't believe I've just been spoken to like that. Sean Condon, their sales guy, has a serious personailty disorder and should not be allowed in public....
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What agent could do to change your mind?
Maybe they could have tried not sweating at me?
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By: Unida Place
Apr 13, 2012
View all comments (1)
We obviously regret 'AB's experience if any such exchange took place and offence was caused. We would like to offer an apology for that and an assurance that this isolated incident has never been replicated. Our core customer values have since been revisited and reinforced amongst all our staff. This event is certainly not representative of our attitude towards our clients. We will shortly be publishing our Customer Service Charter online at our website www.unidaplace.com where everyone will ...

“On first meeting the Unida Place team they were very ......”

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Oct 13,2011
Minithumbdown
By: 'Londonrenter'
Oct 13,2011
3 people found
this helpful
On first meeting the Unida Place team they were very friendly & professional, although alarm bells started ringing when current tenants had no idea we were coming, and they were happy to sign us up immediately - no reference checks! In desperation we decided to take ...
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By: Unida Place
Apr 13, 2012
View all comments (3)
Hello Londonrenter this is Unida Place. We wanted to answer some of the important points you raise. We recognise that your experience shows that communication has been one area where we needed to make improvements. While we specialise in lets of minimum 6 months duration we are sometimes able t arrange shorter lets but these come with separate conditions. Nevertheless these should always be explained clearly before signing so we apologise if this wasn't done successfully on this occasion. We ...

“2 months before my contract was ending they started arranging visits ......”

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Sep 09,2011
Minithumbdown
By: 'David'
Sep 09,2011
2 people found
this helpful
2 months before my contract was ending they started arranging visits to my room without telling me! While I was at work, strangers would come and see my room and all my belongings (laptops, cameras, desktop computer and even cash). One of my flatmates saw the ...
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By: Unida Place
Apr 13, 2012
View all comments (1)
Hello David, this is Unida Place We appreciate that room viewings can be an inconvenience to tenants but they are unfortunately unavoidable, they are part and parcel of rented accommodation anywhere. For this reason our contract clearly states that in the event of non-renewal at the end of your agreement there will be such visits during the last months of your tenancy. Our contract has recently been revamped to make everything, including this, more clear. We do also have a policy of informi ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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