100% sales valuation accuracy
67% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Feb 21,2016
Feb 21,2016
4
people found
this helpful
this helpful
Looking for a property to rent . saw 3 with Goodchilds two were riddled damp - the third was reasonable but needed some repairs before habitable.Disgusted that a big company like Goodchilds would try to rent properties with so many problems they should insist on a basic standard from the landlords as they charge such huge admin fees!
I listed the repairs- some of which were legally required ie working fire alarms, carbon monoxide detector as had sold fuel fire, electric check, two broken windows, back door not opening, front door lock not working, no hand rail on stairs and garden full of broken slabs loose floorboards in bedroom, sealant black with mould around shower. The letting agent said 'normally tenants don't check' she informed that the landlord probably wouldn't bother with these items! The company should be ashamed to try to rent out such properties,
I listed the repairs- some of which were legally required ie working fire alarms, carbon monoxide detector as had sold fuel fire, electric check, two broken windows, back door not opening, front door lock not working, no hand rail on stairs and garden full of broken slabs loose floorboards in bedroom, sealant black with mould around shower. The letting agent said 'normally tenants don't check' she informed that the landlord probably wouldn't bother with these items! The company should be ashamed to try to rent out such properties,
What agent could do to change your mind?
the fees are ridiculous for what they offerAttached Filesnbsp;
Comment on agent fees
the fees are ridiculous for what they offer
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Latest Reviews
2nd Oct 2019
reviewed by 'Izabela'
1st Aug 2019
reviewed by 'David'
12th Oct 2018
reviewed by 'Dave'
30th Apr 2018
reviewed by 'de'
7th Feb 2017
reviewed by 'avoidgoodchilds'
7th Oct 2016
reviewed by 'Ripoff'
Opening Hours
Address
Goodchilds Estate Agents
200 High Street
Walsall
West Midlands
WS3 2EX
01922 711444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 67% | £138,000 | £175,000 |
| Lettings | 0% | 0% | £425 | £550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 8 | 0 | 0 | 1 | 0 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Oct 02,2019
Oct 02,2019
3
people found
this helpful
this helpful
Absolutely disgraceful.
Can't do their work because they're on holiday.
Break the rules of their own contract and then tell you that that isn't right
Right now we're waiting for our deposit it's been 2 weeks and 3 days.
Avoid at all costs...
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Aug 01,2019
Aug 01,2019
0
people found
this helpful
this helpful
I have worked with Walsall branch and Alex was the lady I worked with on my purchase. She was helpful and patient as my marriage had broken down and I had to wait for a settlement before I could finish sale. Yes there were some ...
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Oct 12,2018
Oct 12,2018
6
people found
this helpful
this helpful
After renting out one of my properties with Steve Rowe since they started there customer relations has gone down the pan. Wife Ailsa is the most unprofessional rude person I have had the misfortune to meet in the letting world who loves to engage in ...
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Apr 30,2018
Apr 30,2018
2
people found
this helpful
this helpful
Called the letting agency today to let them know about the maintenance that needs to be done in our property that they are letting us in Walsall to report about the issues because it has been raised a couple of times but we did not ...
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Comment on agent fees
£120 annual fee to "process papers" with a very poor maintenance service
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Feb 07,2017
Feb 07,2017
2
people found
this helpful
this helpful
Awful company with rude and dishonest staff. Charge fees at every single opportunity - there is even a £75 fee to leave. The property was misrepresented, the 'shared garden' was actually an overgrown mess at the rear of the neighbour's garden. Every potential repair I reported ...
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Comment on agent fees
Fees for every conceivable thing, including leaving. Fees for each tenants credit checks, guarantors, admin fees, more than a month's rent in advance.
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Oct 07,2016
Oct 07,2016
2
people found
this helpful
this helpful
Use these clowns at your peril, over among for return of deposit on a rented property. Do not answer emails or the phone. Absolute nightmare to deal with. If you trust these guys with selling your house, then good luck to you. All smiles and ...
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Comment on agent fees
Joke
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Sep 16, 2017
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(3)
BE WARNED If you want to Loose money and be coned this I the company for you As an x landlord with them I found they were great a taking my full manage fee each month and offering nothing when things went wrong with a Tennant.It as cost me a lot of money and time dealing with these cowboys if you are thinking of letting or being a Landlord with them then I suggest you try other ajents you have bee warned ...
Feb 21,2016
Feb 21,2016
4
people found
this helpful
this helpful
Looking for a property to rent . saw 3 with Goodchilds two were riddled damp - the third was reasonable but needed some repairs before habitable.Disgusted that a big company like Goodchilds would try to rent properties with so many problems they should insist on a ...
read full review
read full review
What agent could do to change your mind?
the fees are ridiculous for what they offerAttached Filesnbsp;
Comment on agent fees
the fees are ridiculous for what they offer
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Yes
Nov 07,2015
Nov 07,2015
5
people found
this helpful
this helpful
After seeing a flat to rent on rightmove, my partner called Goodchilds and made an appointment for 12pm today to view the property. Got there to find two other prospective tenants also waiting for the agent to view the same property at the same time! ...
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Apr 21,2015
Apr 21,2015
4
people found
this helpful
this helpful
I wish I had read these reviews before! My boyfriend and I viewed a property in November last year. At the viewing we asked if the flat was for sale, as when we had rung up, we were asked if we were buying or renting. ...
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What agent could do to change your mind?
The agency needed to have been honest with us from the start. They should have told us that the property was still for sale. They also should have informed us that there was an offer on the property. Had we known both of these things, then it might have been easier for us. In addition, I am still shocked at the immorality of an agency taking a letting fee from us and telling us that we can move in on a certain date, whilst knowing all along that there was an offer on the property. What would have happened if we had moved in and then were told a week later that the property was sold?Attached Filesnbsp;
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Feb 15,2015
Feb 15,2015
5
people found
this helpful
this helpful
Arranged viewing and was confronted by someone else viewing and just got ignored on a very cold day. Subsequently arranged viewing with Anesa who cancelled appointment made after waiting a week. Done on morning of viewing. They couldn't care less. I had a property to ...
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Feb 09,2015
Feb 09,2015
2
people found
this helpful
this helpful
I was looking for an agent to give me a valuation on my property so I approached Goodchilds in Brownhills. My first experience was with the receptionist who answered the phone. She obviously had a script of questions to ask me. I told her that ...
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What agent could do to change your mind?
Employ less inept receptionist and keep appointments when they are made. Communicate if there is an issue.Attached Filesnbsp;
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Feb 06,2015
Feb 06,2015
2
people found
this helpful
this helpful
All was okay with the start of the tenancy but communication was poor, lots of change of staff and branch moves. After only living in the property 8 months landlord wanted it back, so slow sorting out getting deposit back requiring proof of paid utilities (as ...
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What agent could do to change your mind?
No fees on deposit Reduce high administration fees Consistency with communicationAttached Filesnbsp;
Comment on agent fees
Too high especially a fee on having your deposit back????
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Jan 13,2014
Jan 13,2014
6
people found
this helpful
this helpful
My experience with Goodchilds can only be described as awful and stressful. Having just moved 90 miles away from my friends and family for a job I was looking for a nice little flat to rent. When I moved into the flat there was no hot ...
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Nov 21,2013
Nov 21,2013
6
people found
this helpful
this helpful
Goodchilds estate agents have to be the most incompetant people I have ever dealt with. We have not had central heating in our rented house for 6 months. Only when our contract renewal was due did they actually bother to get it sorted. There is a ...
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Jun 28,2013
Jun 28,2013
8
people found
this helpful
this helpful
I can only say 1 good thing about using Goodchilds, if you are a landlord like me. I only have 1 property that is rented, which is our family house. The good thing is the rent gurantee scheme. Most RG schemes are very expensive and take huge ...
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What agent could do to change your mind?
Stop lying to landlord and tenants. Do what they say they are going to do. Reduce fees. Encoporate more clarity regarding costs and charges, before contracts are due to be signed. Actually start providing a good service to landlords and stop treating us like we do not matter. I overheard a conversation in your Cannock office where Goodchilds staff were openly moaning about a landlord who had specific requirements for the property. Goodchilds need to become professional and stop lying.Attached Filesnbsp;
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Jul 12, 2013
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(1)
Hi....Hope you can help. Friend has left the property under Goodchild and they are saying the landlord is moaning of the state of a back carpet. Small stain....Front bedroom and living room have had good quality carpets fitted. Moaning about the oven ? mother cleaned it, it was cleaned !. Front door was damaged when we were there and asked for it to be fitted. was but now the landlord is saying we have to pay ?....ring marks on a window ceil ? silly cosmetic stuff.. Surely landlords have to ...
Tenant Fees
Overall Fees
£0 (inc. VAT), On CompletionIn addition to paying the rent, you may also be required to make the following payments permitted under the Tenant Fees Act 2019.
Before the tenancy starts (payable to Goodchilds Estate Agents ‘the Agent’)
Holding Deposit: 1 week’s rent
Deposit: 5 Weeks Rent
During the tenancy (payable to the Agent)
For English properties:
Payment of interest for the late payment of rent at a rate of 3% Above the Bank of England base rate
During the tenancy if permitted and applicable
Utilities – gas, electricity, water and sewerage
Communications – telephone and broadband
Installation of cable/satellite
Subscription to cable/satellite supplier
Television licence
Council Tax
Other permitted payments
Any other permitted payments, not included above, for breaches of contract or under the relevant legislation including contractual damages. These may include reasonable costs or losses incurred for loss of keys, security devices and changes to the tenancy agreement or early termination, if the Landl
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
