100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
93% lettings fee satisfaction
Feb 21,2016
Feb 21,2016
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So many times in our lives we take the time to complain but yet don't take the time to recognise true professionalism!
I had heard that Property Concept had a unique ethical approach to the Sales process however even with this high expectation I am still hugely impressed. I think it's also important for me to explain I am a consultant Business Analyst and one of my key objectives in companies is to improve their business processes…. I have nothing to improve with Property Concept! Their professionalism yet empathy to circumstances, their commitment to respond to requests/queries even if they personally are not the acting agent speaks volumes and I cannot recommend this company enough. The practical advice and refusal to set unrealistic expectations coupled with a proactive yet supportive approach to a sales process has turned around what was a daunting divorce process into a manageable joint project. I thought it may have been down to a single exceptional representative (Vicky) but actually I have had 2 separate queries managed by 2 separate agents who treated me exactly as Vicky would have done and that is without the certainty of an actual Sale for the company at the end. This company in my opinion leads from the top, they select the best candidates who share the same values and I cannot recommend this company enough.
I had heard that Property Concept had a unique ethical approach to the Sales process however even with this high expectation I am still hugely impressed. I think it's also important for me to explain I am a consultant Business Analyst and one of my key objectives in companies is to improve their business processes…. I have nothing to improve with Property Concept! Their professionalism yet empathy to circumstances, their commitment to respond to requests/queries even if they personally are not the acting agent speaks volumes and I cannot recommend this company enough. The practical advice and refusal to set unrealistic expectations coupled with a proactive yet supportive approach to a sales process has turned around what was a daunting divorce process into a manageable joint project. I thought it may have been down to a single exceptional representative (Vicky) but actually I have had 2 separate queries managed by 2 separate agents who treated me exactly as Vicky would have done and that is without the certainty of an actual Sale for the company at the end. This company in my opinion leads from the top, they select the best candidates who share the same values and I cannot recommend this company enough.
Comment on agent fees
Can't comment as still in valuation process
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Latest Reviews
14th Aug 2018
reviewed by 'The'
11th Aug 2018
reviewed by 'Satisfied'
8th Aug 2018
reviewed by 'Tom'
25th Jul 2018
reviewed by 'FM123'
25th Jul 2018
reviewed by 'Bowden'
Opening Hours
Address
Property Concept
21 Princess Victoria Street
Bristol
North Somerset
BS8 4BX
0117 970 6119
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £400,000 | £1,150,000 |
| Lettings | 100% | 93% | £650 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 0 | 16 | 3 | 13 | 1 | 5 | 0 | 1 | 0 |
Areas covered
- BS1
- BS2
- BS3
- BS4
- BS5
- BS6
- BS8
- BS9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 14,2018
Aug 14,2018
0
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Vicky, Penny and all at Property Concept made it as simple as possible to navigate what became a significantly complex sale. Responsive and helpful at all times, they actively enabled the sale at every bottleneck and came up with ideas and suggestions to ensure exchange ...
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Aug 20, 2018
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Dear Mr. & Mrs. Costello, it was an absolute pleasure to work with you, it made what became a more complicated sale so much easier to deal with. Thank you very much for your review & we wish you every happiness in your new home. ...
Aug 11,2018
Aug 11,2018
0
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I knew that Tracy had been working in Clifton for many years and so I trusted her assessment of the market. After her assessment and pricing we had a lot of interest in the flat and in fact a buyer was found very quickly. There ...
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Comment on agent fees
Standard
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Aug 13, 2018
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Thank you very much for your review, we are delighted we were able to work together through the difficult circumstances to a successful outcome. ...
Aug 08,2018
Aug 08,2018
0
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Property Concept were very good to deal with. Compared to our London agents that we moved from it was like chalk and cheese. The process was made simple and clear, taking out much of the worry from the move....
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Aug 13, 2018
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Thank you very much for your review, we are delighted we were able to smooth the moving process! ...
Jul 25,2018
Jul 25,2018
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Our property was accurately valued, professionally marketed and we were kept advised of progress at all times. All viewings were arranged after consultation with us and feedback was promptly provided. We also felt the company were very proactive when progress towards exchange of contracts slowed ...
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Comment on agent fees
Agents’ fees were fair and what we expected.
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Aug 13, 2018
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Thank you very much for your review. We are delighted to have worked with you to a successful completion, and wish you all the best for the future. ...
Jul 25,2018
Jul 25,2018
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Having stumbled upon this agent's property, which we could not resist, we also used Property Concept to sell ours. They were extremely professional and supportive when tensions rose leading to exchange, being notably more involved with all the parties concerned than we have experienced with ...
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Comment on agent fees
These were as expected, no nasty surprises.
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Aug 13, 2018
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Thank you very much for your review. We are delighted you had a positive experience as a both a purchaser & vendor. We wish you every best wish in your new home. ...
Jul 16,2018
Jul 16,2018
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Very expensive agent but great experience. Always quick to reply, very helpful & friendly. Would recommend
word word word word word...
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Aug 13, 2018
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Thank you Mark for your review, and glad you had a great experience ...
Apr 24,2018
Apr 24,2018
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We sold an apartment in Bristol recently and the service we received from both Vichy Elias and Tracey Roberson was excellent. They were so professional and kept us informed at all times. Their advice was sound which was particularly helpful in our case, as we ...
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Comment on agent fees
They were competitive and provided the service that was needed.
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Apr 30, 2018
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We are very grateful for your business, and particularly your patience especially with the last sale which did get rather stressful towards the end. We wish you all the very best for the future ...
Apr 20,2018
Apr 20,2018
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I had the pleasure of Property Concept managing the letting of my flat in Bristol for the past 14 years - the Lettings Team (Shanaz, Terri, Beverley, Emily) provided the best service and excellent communication to keep me up to date at all times.
In recent ...
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Apr 30, 2018
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It has been a real pleasure working with you over the years, you have always been so approachable and calm even when things did go to 'the wire' on the sales side. Wishing you every best wish for the future, and many thanks ...
Apr 19,2018
Apr 19,2018
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I think my title says it all. They handled the sale of my property very well indeed, making it a stressless experience after the many problems we had endured with our earlier property letting agent.
I would not like to single out any one in ...
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Comment on agent fees
The fees seem quite appropriate for the work carried out in such a satisfactory manner.
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Apr 30, 2018
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Thank you so much for your kind review. We are so pleased we were able to smooth the waters in what turned out to be rather a protracted sale. ...
Apr 18,2018
Apr 18,2018
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I'm 35 and have been through the renting process many times. I can honestly say this was the best experience I've ever had, zero stress, none judgemental, friendly and helpful, made it a very positive experience and the best start to feeling excited about my new ...
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Comment on agent fees
Good
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Apr 18, 2018
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We are delighted that you had such a positive experience. Thank you very much for your kind review & we would like to wish you all the best for the future ...
Apr 16,2018
Apr 16,2018
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Excellent....
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Mar 21,2018
Mar 21,2018
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Property Concept helped us to find a fantastic flat in Clifton that met all our wants and needs. Faye and Emma were very helpful and made the process go as smoothly as possible. I would thoroughly recommend Property Concept to anyone!...
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Comment on agent fees
The agent's fees are very reasonable.
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Mar 21, 2018
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Very happy to have been of service, and glad you had such a positive experience ...
Jan 24,2018
Jan 24,2018
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I have found Property Concept to be an excellent agency supplying an exemplary service. Everyone goes that extra mile to help when things become tricky and nothing is too much trouble.
Having bought and sold a property through Property Concept I would not hesitate for ...
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Comment on agent fees
As agreed and expected.
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Jan 29, 2018
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Thank you so much for your review, we are delighted you were happy with our service from both sides of the equation! Wishing you every best wish for the future ...
Jan 22,2018
Jan 22,2018
0
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Really friendly and professional people. They helped me find the perfect flat quickly and sorting the contract etc was made really easy....
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Comment on agent fees
Good
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Jan 24, 2018
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We are so pleased that we were able to help moving into your chosen flat a stress free experience. ...
Jan 18,2018
Jan 18,2018
0
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I have chosen Property Concept many times for selling, buying and letting property in the Bristol area. I have always found them to be friendly, efficient and very knowledgable of the local property market. I have nothing but praise for the whole team!...
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Comment on agent fees
I have always found their fees reasonable and fair.
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Jan 22, 2018
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Thank you for your kind words, we do work hard across both sides of the business, Sales & Lettings to provide a full service for all our clients and landlords ...
Dec 20,2017
Dec 20,2017
0
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Great, Professional Service and friendly attitude for lettings/ tenancies.
I have been using rental accommodation for over 15 years or so of my working life and without a shadow of a doubt Property Concept have been leagues above any other agent I have used.
I spent 3 ...
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Comment on agent fees
Fees are possibly a little higher than average - but you pay for what you get in many ways!
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Jan 10, 2018
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Dear Jon, Thank you so much for your review, we are delighted you have such a happy rental history with us ...
Dec 13,2017
Dec 13,2017
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I recently used Property Concept to let my flat in Clifton, Bristol. Throughout the process, every member of staff (including Faye, Emma, Kaylee and Beverley) were very well informed about every detail of the lettings process. I made several visits to the office and was ...
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Comment on agent fees
The fees charged were made clear from the start and were excellent value, given all the work they undertook.
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Nov 21,2017
Nov 21,2017
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I was a tenant in a property managed by Property Concept for three years. From the viewing, moving in, living in, and moving out, the staff at Property Concept were a pleasure to deal with it. The few problems that arose over the years were ...
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Nov 22, 2017
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Dear Eddie, thank you so much for your kind review, you were also a pleasure to deal with as a tenant. Wishing you all the very best for the future ...
Nov 06,2017
Nov 06,2017
2
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Excellent service from start to finish from everyone- professional, helpful and friendly with great communications. Highly recommended and will definitely use again....
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Oct 19,2017
Oct 19,2017
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I would would like to thank Rowena for the professional and courteous service she has provided throughout the moving process. When things became a little fraught in the week of completion she was steadfast and cool headed. I would most certainly recommend Rowena and the ...
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Comment on agent fees
They charged me a fee I was happy with.
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Nov 06, 2017
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Hi Sara,
Thank you so much for the lovely review. We wish you all the best of luck in your new home.
Kind regards,
Property Concept ...
Oct 19,2017
Oct 19,2017
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Only one day after showing Emma my property, she'd arranged three inspections, one of whom signed the lease that same week. Excellent results, and kudos to the team for their speed and professionalism. I will certainly use Property Concepts again, and have no hesitation in ...
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Comment on agent fees
Property Concept provide a small discount to previous customers, which is a nice touch. The fees are on par with most other high-end agencies, but it's a cost I'm willing to bear given I live a great distance from Bristol.
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Oct 18,2017
Oct 18,2017
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I would like to express my thanks and gratitude to the sales staff at Property Concept for their help and advice in both buying our flat and subsequently selling it. Penny and Vicky's advice prior to marketing our flat added considerable value and their market ...
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Comment on agent fees
The fees were lower than expected and very reasonable in comparison.
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Oct 09,2017
Oct 09,2017
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The service provided by Property Concept has been exceptional from start to finish. The staff have always been both timely and courteous. They have also gone over and above my expectations of an Estate Agent to facilitate, through to completion, a number of issues that ...
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Sep 29,2017
Sep 29,2017
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We have been very impressed with the way Tracy has handled the sale of our ground floor flat. Her communication was excellent throughout, often responding to queries outside of normal working hours. Her valuation was accurate and she was able to quickly find a suitable ...
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Comment on agent fees
Fees were cheaper than competitors.
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Sep 27,2017
Sep 27,2017
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It is unusual to find an agency who cares about and respects tenants. Faye has been very efficient throughout the rental process and displayed the kind of genuine friendliness I gave up expecting from agencies years ago. Thank you for being so flexible with our ...
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Comment on agent fees
Market average
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Aug 31,2017
Aug 31,2017
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Over 20 years ago Tracy Robertson sold me my first home, a two bed flat in Clifton. Having worked with her since then she has provided invaluable property advice. The lettings team under the guidance of Beverley Martindale work seamlessly with the sales team providing high ...
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Comment on agent fees
Fair
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Jul 05,2017
Jul 05,2017
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I rented a student property on Tyndalls Park Road. The staff at Property Concept were extremely helpful and friendly, from the moment we enquired about the property until check out. The property itself was wonderful, especially for a student property - it was mostly well ...
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Jun 07,2017
Jun 07,2017
0
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Renting a property can be difficult, Property concept made it easy!
From initial moving in, reporting and resolution of problems through to moving out, the whole process was slick and supported by great communication from the team.
There was always somebody available at the end ...
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Jun 07, 2017
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Hi Richy,
I have passed on your lovely review to Shanaz and the rest of the PC team. We are so pleased to hear you have had a positive renting experience.
All the best,
Property Concept ...
Jun 05,2017
Jun 05,2017
0
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Fantastic service from everyone I spoke to.
Friendly, honest and knowledgable.
The staff made moving home easy.
Extremely satisfied with everything....
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Jun 06, 2017
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Hi Pippa,
I'm so pleased you have had such a pleasant experience with our lettings team.
Everyone at Property Concept wishes you all the best in your new home! ...
Jun 02,2017
Jun 02,2017
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All the staff at Property Concept were really efficient, kind, professional. Penny Down went out of her way to resolve some issues with my buyers solicitors which I was really grateful for, and she was always very reassuring and professional. I can highly recommend using ...
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Comment on agent fees
Very competitive fee
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Jun 06, 2017
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Hello Ursula,
Great to hear you are pleased with our efforts at Property Concept and Penny in particular.
All the best from the Sales Team at PC! ...
Emma
(9)
Beverley
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Faye
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Penny
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Kayleigh
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Shanaz
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Vicky
(4)
Tracy
(2)
Terri
(1)
Emily
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:40 AM 05/04/2017 by allAgents
Best Letting Agent in BS8 
Thank you for taking the time to write such a positive review. I'm so pleased we met your expectations here at Property Concept. Vicky is delighted to hear you were happy with her efforts.
All the best from the PC Team!