We would like to take the opportunity to respond to your comments. We are disappointed that you were not happy with your contact with our company and our manager has responded to you personally in relation to this matter. We had an appointment booked for you to view a property at a specific time. The appointment was booked with the occupying tenant at the house and confirmed for that time. At very short notice, you informed us that you would not be able to attend at the appointed time. Alternative times were not available later in the day, of which you were informed, as the pre-arranged time had been set by the occupying tenant of the property, and we only had permission to access the property at the pre-arranged time. You attended the property at a time not scheduled with our company and outside the time period that we had permission to access the property. We did offer to book an alternative appointment time on another day, which you declined. The property has let to an alternative viewer. We understand that you are frustrated that the property has let, but we have endeavoured to help, within the remit of our authority to access properties. We are unable to access properties without the express permission of the occupiers. If viewers do not attend properties at the scheduled and agreed viewing time, we will always try and reschedule to have a representative at the property with the permission of the occupier. We would like to stress that we endeavour to help and assist our customers at all times and would like to confirm that we have liaised with you directly in relation to this matter.