Docklands, London, E14
3.3/5, 116 reviews
59% recommended
57% sales valuation accuracy
0% sales fee satisfaction
38% lettings valuation accuracy
65% lettings fee satisfaction
Estate Agents London, Properties To Buy and Rent in London - Chase Evans

“Totally unethical and unprofessional. After only renting less than a ......”

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Feb 17,2016
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By: 'Ccc'
Feb 17,2016
5 people found
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Totally unethical and unprofessional. After only renting less than a month I was told the landlord wanted to sell. I had a constant stream of traffic for about 6 months afterwards and the landlord never did sell during my tenacy.

I had initially said I would renew my lease but the rent had increased to over 11% which was robbery considering many apartments in my block were below this amount. The apartment one floor below me was on the market less than that! I decided I did not really like the fact that Chase Evans was more interested in squeezing every cent they could get vs having a good tenent so I decided to move.

The real issue was at check out. To me, it feels like a money making racket. The check out clerk was crawling the walls looking at every mark etc. This lasted an hour. The check in was barely 20 minutes. I used their recommended cleaner who had to come back to the flat to clean up various things identified by the clerk. Thankfully, I used their cleaner because in the end they tried to charge me for items that they didn't clean properly which they did go back and clean.

I never received the check out inventory report so I was not aware of the items for dilapidation. It took me 3 weeks to get a reply from Chase Evans to my emails asking for an update on the return of my deposit. I have never ever had my deposit withheld for longer than a week. The kicker was the non-existent reply. Malvina and Anneka only reply to emails when it suits them. So looking through online reviews, I noticed this appears to be the general issue with this estate agent. It was surprising to read so many reviews that mirror my experience.

I found out they are governed by the Code of Conduct of the Property Ombudsman for Letting Agents. I found the clause where they were in breach off such as fair communication so I quoted this and funny enough, within a half hour I received a reply but not from Anneka or Malvina so one can only assume this was forwarded from them to someone who can actually handle the simplicities of answering an email. I finally got a response but now the issue was they tried to allocated reasonable wear and tear as deductions which was so unethical. I raised a dispute with the mydeposits. Happy to say I am so glad I did. From nearly £450 they tried to deduct, they got £130 which included my check out fee. My advice is to know your rights and challenge them on every aspect of your deductions. Chase Evans will charge you for everything; lease renewal fee, check out fee, normal wear and tear, etc. I would never recommend this agent to anyone. Stay far away!
What agent could do to change your mind?
Overpriced and unjustifiable
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Comment on agent fees
Overpriced and unjustifiable
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Was this helpful? Yes
By: vetngo
Jul 14, 2016
Omg I am in exactly the situation - we were informed that the landlord wanted to sell and then 2 days later they took new tenant to view our flat to rent. Anneka was our property manager as well! We are moving out now but they have just sent us the inventory check out and it looked very unfair. Do you mind sharing a bit more about how to raise the dispute and get your deposit back? Can you please drop me an email at [email protected]. Thanks a lot and very much appreciated your help!

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Latest Reviews

View all Reviews 116
4th Dec 2024
reviewed by 'Arjunkrishna'
“Stayed in a beautiful property managed by chase evans for 3 years. Never had any issues and our stay was very ......”
15th Oct 2024
reviewed by 'Rittika'
“Amazing and very swift response by Murat Colak from the East Property Management team...”
26th Apr 2024
reviewed by 'Remi'
“Chase Evans has been a really unprofessional and not understanding agency. The agents, maintenance staff and property managers are the ......”
26th Mar 2024
reviewed by 'Maria'
“Since Aurora from Chase Evans Property Management took over as our property manager all queries are answers quickly and in ......”
19th Oct 2023
reviewed by 'Wu'
“Kimberly Fernandes provides with a good customer service. Thank you....”
10th Nov 2022
reviewed by 'Philip'
“Outstanding and professional serviceProfessional rental process. The staffs are professional and helpful which is stress free . They response every communication ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Address

Chase Evans
St. Davids Square, 320 Westferry Road
London
Greater London
E14 3QL
020 7510 8444

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 57% 0% £0 £0
Lettings 38% 65% £550 £3,780
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 3 51 39 3 0 9 0 3 5
Areas covered
  • E14
  • Docklands
  • E1
  • City
  • E16
  • Canary Wharf
  • N7
  • E3
  • SE10
  • SE1
  • SE13
  • E20
  • SE17
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Stayed in a beautiful property managed by cha......”

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Dec 04,2024
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Aurora
By: 'Arjunkrishna'
Dec 04,2024
0 people found
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Stayed in a beautiful property managed by chase evans for 3 years. Never had any issues and our stay was very peaceful. Great job everyone! I don't remember everyone helped me during my stay here, but some names I remember and did a great job are ...
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“Amazing and very swift response by Murat Cola......”

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Oct 15,2024
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Murat
By: 'Rittika'
Oct 15,2024
0 people found
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Amazing and very swift response by Murat Colak from the East Property Management team...
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“Chase Evans has been a really unprofessional ......”

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Apr 26,2024
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Immanuel
By: 'Remi'
Apr 26,2024
0 people found
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Chase Evans has been a really unprofessional and not understanding agency. The agents, maintenance staff and property managers are the not great at communicating at all. Dealt with them for 3 years and every time I tried asking them to bring someone to fix something they ...
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“Chase Evans Property Management...”

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Mar 26,2024
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By: 'Maria'
Mar 26,2024
0 people found
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Since Aurora from Chase Evans Property Management took over as our property manager all queries are answers quickly and in a very professional matter. I have no need to follow up which is very important. Couldn’t be happier by having her looking after us....
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“Kimberly Fernandes provides with a good custo......”

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Oct 19,2023
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By: 'Wu'
Oct 19,2023
0 people found
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Kimberly Fernandes provides with a good customer service. Thank you....
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“Outstanding and professional serviceProfessi......”

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Nov 10,2022
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By: 'Philip'
Nov 10,2022
0 people found
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Outstanding and professional service Professional rental process. The staffs are professional and helpful which is stress free . They response every communication on timely manner with positive outcome. Would definitely recommend Chase Evans...
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“Best experience...”

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Aug 31,2022
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Immanuel
By: 'Rachel'
Aug 31,2022
0 people found
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I had very happy and good experience with Chase Evans. The staff Immanuel Teferi was very helpful and professional. I strangely recommend Chase Evans if anyone for the future property deals. Much appreciated Rachel Dai...
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“Chase Evans Great Estate Agency Company...”

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Aug 02,2022
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Murat
By: 'Vaibhav Tiwari'
Aug 02,2022
0 people found
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Chase Evans is great estate agency company and 5 star service from each member of staff. Recently had very good experience with Murat Colak, he had been wonderful with swift response and actions on any issue reported and for any help or information needed. I do ...
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“Xin has been very helpful and efficient with ......”

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Jun 23,2022
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By: 'Simo'
Jun 23,2022
0 people found
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Xin has been very helpful and efficient with all the issue I presented him, he responded promptly every single time....
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“Excellent support on various queries that I h......”

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Mar 09,2022
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Murat
By: 'Mahesh'
Mar 09,2022
0 people found
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Excellent support on various queries that I have raised over the past few months after staying at a place let my Chase Evans. The Property Managers have always been responsive and helped close the queries sooner than expected. Antonino Ranno & Murat Colak are brilliant property ...
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“Murat C. Was great help and reliable, always ......”

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Feb 22,2022
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Murat
By: 'Andrius'
Feb 22,2022
0 people found
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Murat C. Was great help and reliable, always helpful when I need help. Word limit word limit word limit have a good day....
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“Than you for your prompt service Murat Colak.......”

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Feb 10,2022
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Murat
By: 'Nikunj'
Feb 10,2022
0 people found
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Than you for your prompt service Murat Colak. he was really helpful and kind to take care of our water leakage issue....
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“Chase Evans is one of the best property consu......”

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Sep 24,2021
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By: 'Easy'
Sep 24,2021
0 people found
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Chase Evans is one of the best property consultants in uk. They helped me with my property search and my checkout with Louis Marrit was awesome 👏 5* service....
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“Chase Evans helped me sort out the apartment ......”

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Aug 09,2021
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By: 'Ujjal Dutta'
Aug 09,2021
0 people found
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Chase Evans helped me sort out the apartment and also for any property management. Fantastic service. Keep up the good job....
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“BEWARE of Chase Evans....”

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Jun 08,2021
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By: 'Clarissa & James'
Jun 08,2021
2 people found
this helpful
BEWARE of Chase Evans. Already during our tenancy (4.5 years) they've always been slow and unresponsive. Once we our tenancy ended, they stopped (almost) any contact with us and haven't yet returned our deposit after 3 months of us leaving the property. They say it takes up ...
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“Louis Marritt was very nice with me. He sort ......”

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Jun 03,2021
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By: 'Patricia'
Jun 03,2021
0 people found
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Louis Marritt was very nice with me. He sort out the issue as fast as he could. He did an excellent job with us. We are very pleased with him...
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“Stay away from them...”

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May 29,2021
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By: 'Giuliana'
May 29,2021
0 people found
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Terrible agency. They have good properties to rent but they won’t solve any issues when you are actually living there. Also, do not rent here if you want your deposit back. They will lie about the conditions of the flat with the intention of ...
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“Very bad agency clearly they didn’t want to d......”

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May 13,2021
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By: 'Ebru'
May 13,2021
1 people found
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Very bad agency clearly they didn’t want to deal with anything at all. As same time 2 years after when I moved out they wanted me to pay for one pint beer glass ? which I don’t even remember which glass they were talking about, ...
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“Extremely helpful. The whole buying process was especially tough and ......”

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Mar 15,2021
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By: 'Sabrina'
Mar 15,2021
0 people found
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Extremely helpful. The whole buying process was especially tough and stressful, but Alex was very helpful and made a lot of problems easier to deal with and resolve. The communication was impeccable and all my queries were always promptly answered. He also did a lot ...
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“Amelia from Chase Evans is super at her job!...”

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Feb 06,2021
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By: 'MELISSA'
Feb 06,2021
0 people found
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Amelia from Chase Evans is super at her job! She has great communication skills and is very on top of sorting any issues or questions you may have. She always gets back to you in a timely manner. I have really appreciated her help during ...
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“Muhammad carr was very fast in replying back ......”

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Jan 26,2021
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Muhhamad
By: 'Derren'
Jan 26,2021
0 people found
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Muhammad carr was very fast in replying back to me, fixing my issue beyond my expectations and was thoughtful throughout...
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“Fatima sorted out the dreadful previous tenan......”

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Dec 01,2020
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By: 'mike'
Dec 01,2020
0 people found
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Fatima sorted out the dreadful previous tenants who left our property in a complete tip, managing to return our tenants' deposit, and helping ensure we were able to re-let quickly...
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“Smooth movin but pathetic move out - still waiting for my deposit - worst agency for tenants...”

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Nov 05,2020
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By: 'Ankit'
Nov 05,2020
1 people found
this helpful
I dealt with Chase Evans and was a tenant on 47, The Sphere. I read a lot of negative reviews on google about your company - ppl complaining mainly about not getting deposit. I thought of never dealing with your company. But i had liked a ...
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“Chase Evans have a friendly and helpful team ......”

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Oct 03,2020
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By: 'Sebastian'
Oct 03,2020
0 people found
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Chase Evans have a friendly and helpful team who always pick up the phone, I would go to them again for housing needs in the future!...
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“Needed our toilet fixed. Quick and simple to ......”

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Jul 28,2020
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By: 'Jack'
Jul 28,2020
0 people found
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Needed our toilet fixed. Quick and simple to get in touch and organise a date for someone to come fix it....
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“Great service: Fast response and efficient de......”

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May 21,2020
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Lisa
By: 'Junyi'
May 21,2020
0 people found
this helpful
Great service: Fast response and efficient delivery I've worked with Michael Benta and Lisa Tang, who worked very hard to get the best deal for me. I'm very grateful and looking forward to my new home....
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“ScamTop scam artists , hold deposit, charge......”

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Mar 24,2020
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Adam
By: 'opdlite'
Mar 24,2020
2 people found
this helpful
Scam Top scam artists , hold deposit, charge extortionate fees, inventory checks are rigged. I rented from these scammers 5 years ago, still have flashbacks of the experience....
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“Barely legal crooks......”

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Feb 06,2020
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By: 'Clive'
Feb 06,2020
4 people found
this helpful
These guys are legal crooks...quick to chase u to pay up on time, but slow on anything that is their responsibility! Staff always changing always delaying any action. No decision on amount or deposit refund 4months after moving out of Landmark E. Tower! Now ...
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“33 Plymouth Wharf - Claudio and Carol - do no......”

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Nov 01,2019
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By: 'Luke'
Nov 01,2019
3 people found
this helpful
33 Plymouth Wharf - Claudio and Carol - do not rent from them. Chase Evans tool a holding deposit of £300 and never removed the property from the market. The property had rats coming into the toilet and sewage backing into the shower. All of the furniture ...
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“If I could give no stars I would. The incompe......”

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Jun 27,2019
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By: 'Felicity'
Jun 27,2019
6 people found
this helpful
If I could give no stars I would. The incompetence and unprofessionalism of this company are unfathomable! Everything was great until we gave them our money. The day we went to move the there were no keys and the parking space that was specified in ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:37 PM 08/11/2016 by Adam

Awards won by Chase Evans, London E14 3QL



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Chase Evans

Branch - Docklands, London, E14

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