85% sales valuation accuracy
86% sales fee satisfaction
86% lettings valuation accuracy
83% lettings fee satisfaction
Feb 12,2016
Feb 12,2016
7
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this helpful
Poor Service :
As a Landlord of Northwood, I am continually disappointed with the poor level of customer service and the lack of continuity afforded by the fully managed scheme, for which I pay a very high price for - approximately 26% of the rent. The scheme is very poor value for money. - For example, during the previous check-out of my property, the only qualified employee capable of carrying out the task, only listed two issues, when there were eleven. - While I was promised these issues would be resolved, following much debate and uncertainty, I had to push and complain in order for these issues to be eventually resolved, which took months.
These issues should have been resolved automatically and routinely, without the consternation that ensued. I was informed somewhat abruptly that works would be carried out only as a goodwill gesture, and yet on reading the company's own guidelines concerning "wear and tear", - the rules were contradicted, as the state of the painted walls and surfaces were clearly not the result of wear and tear after only 10 months of occupancy, especially when the Northwoods document detail periods of two to three years. Â
Furthermore, when I complained to the franchise director for the rudeness of the office manager, nothing was done, as he chose to uphold the comments and rudeness of the office manager. - In closing, so often one member of the Northwood team will declare one point of view, which is then contradicted by another, and thus there seems to be no sense of continuity, as this is clearly a lack of communication between the team. - The franchise director unequivocally doesn't like to deal with his clients, and clearly places profits over client / customer satisfaction.
Sadly the only one professional manger I initially had dealings with, who was always so helpful and understanding, has since been told that she can no longer communicate with me - what an utter shambles, when this particular property company purport to be the best there is. - If you have a property to rent, I certainly would not recommend this property agent.
As a Landlord of Northwood, I am continually disappointed with the poor level of customer service and the lack of continuity afforded by the fully managed scheme, for which I pay a very high price for - approximately 26% of the rent. The scheme is very poor value for money. - For example, during the previous check-out of my property, the only qualified employee capable of carrying out the task, only listed two issues, when there were eleven. - While I was promised these issues would be resolved, following much debate and uncertainty, I had to push and complain in order for these issues to be eventually resolved, which took months.
These issues should have been resolved automatically and routinely, without the consternation that ensued. I was informed somewhat abruptly that works would be carried out only as a goodwill gesture, and yet on reading the company's own guidelines concerning "wear and tear", - the rules were contradicted, as the state of the painted walls and surfaces were clearly not the result of wear and tear after only 10 months of occupancy, especially when the Northwoods document detail periods of two to three years. Â
Furthermore, when I complained to the franchise director for the rudeness of the office manager, nothing was done, as he chose to uphold the comments and rudeness of the office manager. - In closing, so often one member of the Northwood team will declare one point of view, which is then contradicted by another, and thus there seems to be no sense of continuity, as this is clearly a lack of communication between the team. - The franchise director unequivocally doesn't like to deal with his clients, and clearly places profits over client / customer satisfaction.
Sadly the only one professional manger I initially had dealings with, who was always so helpful and understanding, has since been told that she can no longer communicate with me - what an utter shambles, when this particular property company purport to be the best there is. - If you have a property to rent, I certainly would not recommend this property agent.
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reviewed by 'Deborah Hillis'
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reviewed by 'Gillian Dalton'
3rd Jan 2023
reviewed by 'Paul H'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 85% | 86% | £190,000 | £190,000 |
| Lettings | 86% | 83% | £470 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 63 | 2 | 22 | 7 | 0 | 0 | 0 | 0 | 1 | 3 |
Areas covered
- Crawley
- Crawkey
- Holrey
- Horley
- Horsham
- Horsham
- Redhill
- Redhill
- Reigate
- Reigate
- East grinstead
- East Grinstead
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 18,2024
Oct 18,2024
0
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As a managing agent of a small estate, hopeless, no contacts, no answering phone calls or emails, no annual inspection, no help with contractors. One star is more than they deserve, hopefully they will not be managing us for much longer....
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Jul 29,2023
Jul 29,2023
0
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After long term contract with them when moved out charged us from deposit. Our friend had the same and they always find something. During the tenancy had lot of issue which they were wery slow. Winter time left without heating for a week with a ...
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Jan 18,2023
Jan 18,2023
0
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BE VERY CAUTIOUS!! Ive been a long term tenant for 10 years. I tried to get Northwood to do vital repairs to the property but to no avail. Unfortunately I had no other option but to contact the health and safety.
Once their involvement Northwood kindly ...
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Jan 17,2023
Jan 17,2023
0
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The Northwood Team at Crawley were brilliant. Friendly, helpful and very competent. Nothing was too much and the response time to any questions I had was very quick. The whole process was made so much easier having the team there whenever needed....
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Jan 03,2023
Jan 03,2023
0
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I had 3 Agents value my flat for rent and looked in detail at their respective schemes.
I chose Northwood as the contract they offer guarantees void periods, the other agents I had round did not.
To date Ben and his team @Northwoods lettings have been ...
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Nov 01,2022
Nov 01,2022
0
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Please do not hesitate to use Northwood, Crawley they offer a professional and courteous service, always trying to please.
I used them as a landlord taking advantage of the full management service and it was a stress free process.
I have been so pleased with ...
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Sep 14,2022
Sep 14,2022
0
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I appointed Northwood Crawley in July this year for the property I let out in Crawley. Thus far, the experience has been great with good response times and a successful tenancy underway in a relatively short time. Many thanks to the entire team led by ...
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Sep 30,2021
Sep 30,2021
0
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I had appointment set a week before and when I turn up on time,they don't show up. When I call in the office, instead me how I will see the property and just need to knock on the door -as I did, but again ...
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May 20,2021
May 20,2021
0
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Have been looking after my my for more years than I care to remember.
A great team, nothing is a bother especially Sue Hall.
Thank you....
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Jun 10,2020
Jun 10,2020
0
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Thank you very much Amy Godden for all your help! She kept me updated and informed when I needed her :)...
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May 22,2020
May 22,2020
0
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Amy was fantastic, after I have send an email with a maintenance issue she answered back 10pm in the night and next day in the morning i had the plumber come over to see the issue, I really appreciate her help she was quite and ...
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Mar 12,2020
Mar 12,2020
0
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Will never use this agent again. When agreeing to let out property I could hear all agents cheering in the background as they let it before another agent did. It was very unprofessional. Promised stained carpet were to be replaced & a fresh coat of paint ...
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Feb 02,2019
Feb 02,2019
1
people found
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Avoid these agents otherwise you will suffer. Awful agents, do not care about making repairs they just give you the run-around. We waited 6 mths for some repairs to be made - they constantly give you, the landlord will not authorise but we have since learnt ...
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Feb 08, 2019
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(1)
As I have previously stated on the review you left for us on Facebook, I am unable to locate your details so I believe this to be a false review.
If however this is a genuine review then please contact our office on 01293 515588 so I am able to investigate your concerns through our internal complaints procedure.
I doubt that I will ever hear from you. ...
Dec 10,2018
Dec 10,2018
1
people found
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this helpful
Have been with northwood for over 9 years and found hem to be very good any maintanace issues have been sortted very quick and any problems have been solved very quick...
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Comment on agent fees
Good
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Nov 12,2018
Nov 12,2018
1
people found
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this helpful
very helpful and understanding, always return my calls and very polite on the phone .during our referencing, she always update us....
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Comment on agent fees
I think the agent fees too much as a family we paid about £600.00.
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Apr 27,2018
Apr 27,2018
1
people found
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I got to the agency yesterday.
The agent was not be polite.
Spoke with me without respect, even did not suggest me to sit down.
It looked like she did me a favor...
I also had an appointment at 5pm and the agency cancel the ...
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Mar 11,2017
Mar 11,2017
4
people found
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Absolute Disgrace*
Simply terrible experience at every point of contact once the tenancy had started. They don't appear to want to do anything.
It would not be true to say they are useless as they are worse than useless.
No one seems bothered in that ...
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Comment on agent fees
It is not about fees, the negative review is mainly about the rude and unhelpful attitude towards the tenants.
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Mar 14, 2017
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All of the staff at the Northwood Crawley office are very concerned to read this review. We all try very hard to provide a professional & friendly service to our customers.
We would very much like the opportunity of reviewing the complaint in detail, so that we can resolve any issues should our service levels have fallen short of the high standards we set ourselves.
Unfortunately, however, as no name or contact details have been attached to the review we are unable to respond to the person(s ...
Oct 10,2016
Oct 10,2016
3
people found
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Absolutely awful experience, Northwood far away from proving a professional service. Stay Away !!!!!!!
My contract was signed for 6 months with a plan to stay for 12 months and longer.
I used to pay £975.00 per months for two bedroom flat, in the end of my contract paid £90.00 ...
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May 24,2016
May 24,2016
0
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Peter and Wendy have been so helpful in providing solutions and upgrading our property over the past few years. They also select high quality tenants very important as we are overseas landlords...
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Comment on agent fees
Good value for money
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May 09,2016
May 09,2016
0
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I just want to say the staff at Northwood, Crawley, have been courteous, approachable, and very helpful. Their professionalism does them credit... If there is a problem they fix it straight away. I'm very impressed and thank them for such a smooth transition
Annie Wright...
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Comment on agent fees
Good
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Feb 12,2016
Feb 12,2016
7
people found
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Poor Service :
As a Landlord of Northwood, I am continually disappointed with the poor level of customer service and the lack of continuity afforded by the fully managed scheme, for which I pay a very high price for - approximately 26% of the rent. The scheme ...
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Jan 16,2016
Jan 16,2016
0
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Have used Northwood for a numbers of years and have been very pleased with the service. They always deal with any issues efficiently and reliably. Inspection reports include comments that give me confidence my property is being properly managed. Always keep me informed of issues ...
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Comment on agent fees
Not the cheapest, but am happy with the service.
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Dec 07,2015
Dec 07,2015
1
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Appalling service from the Northwood Crawley franchise. Never use their guaranteed rental scheme, you will be ripped off big time. Their hidden fees are disguised and falsely advertised as "free" and "no fees" to the landlord. Northwood will also allow the tenants to damage your ...
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Dec 07, 2015
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It is a shame that this 'landlord' wishes to remain anonymous as it makes it impossible to address the situation. Northwood do not charge any additional fees on the guaranteed scheme as the additional add on's, such as inventory/inventory photos are included as part of the service. Clearly our other 74 clients who have left feedback are satisfied. If this landlord would like to contact us direct maybe we can discuss their particular 'disgust' with us? ...
Dec 05,2015
Dec 05,2015
0
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I have rented my property with Wendy and the team for over 5 years and during this time I have moved to Dubai.
I have found Wendy and the team to be very responsive to all my requests and I always get a professional response, which ...
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Nov 28,2015
Nov 28,2015
0
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Northwood offer a professional service, with a clear contract, explaining the responsibilities of all parties involved.
We used Northwood's guaranteed rent scheme for several years which provided piece of mind and this worked very well for us. It would be ideal for anyone wanting absolutely ...
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Comment on agent fees
We felt the premium we were paying for the guaranteed rent scheme was too high, considering that the flat was never empty. However, as new landlords we wanted the piece of mind when starting out. We are now on Northwood's 'Silver Package' which charges a much more competitive percentage for the service.
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Nov 06,2015
Nov 06,2015
0
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We had decided to use Northwood from a personal recommendation and their 'Guaranteed Rent' service. Being out of the country, we wanted to ensure our property will be completely looked after and that our regular payments will always be made. We felt reassured and confident ...
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Oct 28,2015
Oct 28,2015
0
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They have been very helpful and welcoming from the start. They are quick to respond to emails and phone calls and are willing to help in anyway they can....
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Comment on agent fees
Fair
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Oct 28,2015
Oct 28,2015
0
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Operate a system with Northwood Crawley which is guaranteed to give us a monthly income. They are very responsive, quick to reply and very sound in their advice....
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Oct 25,2015
Oct 25,2015
0
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We've been renting our apartment from Northwood for the past three years and we're very pleased with it. It's in a great location and they found it quite quickly and it was exactly what we were looking for....
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Oct 23,2015
Oct 23,2015
0
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After a very difficult break up in my relationship, I found I needed to find a place to rent with my two small children. Peter explained the process, and helped in anyway he could to make it less stressful. I am glad to say in ...
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Comment on agent fees
While I disagree with the renewal fees, I understand that Northwood is very reasonable in the current market.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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In the first instance, please contact your local office. If your complaint cannot be resolved at Branch level, the details will be passed to our Head Office for resolution.
Last updated at 2:26 PM 05/07/2018 by allAgents
Best Letting Agent in Crawley 
