100% sales valuation accuracy
100% sales fee satisfaction
Feb 11,2016
Feb 11,2016
2
people found
this helpful
this helpful
In brief - rented a property from this office for 2.5 years and received terrible service at both ends of the rental period (i.e. whenever I had to interact with Daniel Cobb staff).
It started in the run-up to us making an offer on the property as the agent was calling me every hour to chase me on offer details/changes. Despite saying several times that during the day if I do not pick up the phone it is because I am busy with work and would call back at the first opportunity. Once our offer had been accepted we simply did not hear from the agent anymore which delayed our move-in date...
We did not have any issues during the tenancy and therefore did not have any contacts with Daniel Cobb.
After having left the property and agreed a rental deposit deduction with the landlord, we supplied our required written confirmation immediately. Having waited for a month after this agreement and not heard anything from the daniel cobb I found out that our agent had not been chasing the landlord's confirmation (admittedly for personal reasons which I understand, however talking to staff on the phone did not resolve any of this). I then had to chase the landlord myself, and when finally highlighted the inconvenience of daniel cobb not processing the deposit refund and simply ignoring us I was told that they had been waiting for my confirmation (which they had acknowledged receipt of a month before) and ended up simply being put on out-of-office auto-response after showing that this was in fact not the case.
Once again there were no major issues during the tenancy, but if you are looking for good customer service look somewhere else.
It started in the run-up to us making an offer on the property as the agent was calling me every hour to chase me on offer details/changes. Despite saying several times that during the day if I do not pick up the phone it is because I am busy with work and would call back at the first opportunity. Once our offer had been accepted we simply did not hear from the agent anymore which delayed our move-in date...
We did not have any issues during the tenancy and therefore did not have any contacts with Daniel Cobb.
After having left the property and agreed a rental deposit deduction with the landlord, we supplied our required written confirmation immediately. Having waited for a month after this agreement and not heard anything from the daniel cobb I found out that our agent had not been chasing the landlord's confirmation (admittedly for personal reasons which I understand, however talking to staff on the phone did not resolve any of this). I then had to chase the landlord myself, and when finally highlighted the inconvenience of daniel cobb not processing the deposit refund and simply ignoring us I was told that they had been waiting for my confirmation (which they had acknowledged receipt of a month before) and ended up simply being put on out-of-office auto-response after showing that this was in fact not the case.
Once again there were no major issues during the tenancy, but if you are looking for good customer service look somewhere else.
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Latest Reviews
4th Oct 2022
reviewed by 'Eoin Oneill'
16th Jul 2019
reviewed by 'Maria'
11th Feb 2016
reviewed by 'Kennington'
25th Jan 2014
reviewed by 'Goat_whisperer'
10th Apr 2011
reviewed by 'Mac'
Opening Hours
Address
Daniel Cobb
191 Kennington Lane
Kennington,London
Greater London
SE11 5QS
020 7735 9510
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 2 | 0 | 0 | 1 | 0 | 1 | 3 |
Areas covered
- SE11
- Kennington
- SE17
- Oval
- SW8
- Vauxhall
- SE1
- SE5
- SW1V
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Oct 04,2022
Oct 04,2022
0
people found
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Over the years Daniel Cobb was the jewel of agents in the area, extremely professional. However I feel the more recent younger recruit .. Seweryn and Henry should not be Public facing .We had the worst experience ever received here, unprofessional and rude.
Such a shame. ...
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Jul 16,2019
Jul 16,2019
2
people found
this helpful
this helpful
Really bad experience, informed about a change in the move in -date less than 12 hours before the original move and the change was by two weeks, we had already switched all utilities to the new property and therefore had to survive without water, wifi and ...
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Jan 04,2018
Jan 04,2018
1
people found
this helpful
this helpful
My friend introduced me to the Daniel cobb Kennington estate agents.Ion Broadman the manager was very friendly he welcomed us with a broad smile and helped us to find our dream property in Vauxhall.
I will strongly suggest Daniel cobb to everyone......
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Feb 11,2016
Feb 11,2016
2
people found
this helpful
this helpful
In brief - rented a property from this office for 2.5 years and received terrible service at both ends of the rental period (i.e. whenever I had to interact with Daniel Cobb staff).
It started in the run-up to us making an offer on the ...
read full review
read full review
Comment on agent fees
Bad
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Jan 25,2014
Jan 25,2014
1
people found
this helpful
this helpful
I saw a nice 2 bed property up for sale with this agent and rang to arrange a viewing on the Monday. I was told there were issues getting access and the aim was to arrange an open house. I left my name, number and email ...
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What agent could do to change your mind?
Called or emailed me to inform me they were doing viewings on this property.Attached Filesnbsp;
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Jan 29, 2014
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(1)
Many apologies. Not just to the person who left the comment, but all the other people who inquired about this property and missed out. Unfortunately, we were given 1 day to perform viewings. The response was so great, that we were simply answering incoming calls, and unable to contact a number of potential viewers. In this market, I urge potential buyers and renters alike to get 'pro-active' and if you do not hear back, chase the agent. ...
Apr 10,2011
Apr 10,2011
1
people found
this helpful
this helpful
We booked a viewing for 09:00 so we could view the property right before work. On previous day agent said that we should show up at 08:50 so that we would be the first to see the place (since another couple booked was booked for 09:15).
Not only ...
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Feb 10,2011
Feb 10,2011
2
people found
this helpful
this helpful
They have shown excellent service throughout my time renting my flat out. Georgie in their management team is always helpful and seems to work 24hrs a day....
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Jan 26,2011
Jan 26,2011
0
people found
this helpful
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Very pleasant and personal team, have recommended them to a friend who has found a flat through them and has been delighted with the service...
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No fees information available
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