0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jan 23,2012
Jan 23,2012
6
people found
this helpful
this helpful
Our experience with Martin & Co Lincoln has been terrible since the word go.
-When completing the credit checks they didn't explain their process/charges properly and then ended up charges us double and it was a fight to get refunded.
-When completing the contract, the deposit amounts and addresses were completely incorrect and had to be redone, wasting time.
-When we viewed the property it was in a mess and they told us they would have cleaners in before we moved in. When we got the keys and went back to the property for the first time, nothing had been done to it and I had to speak to 3 different people to get it sorted.
-They didn't send us the inventory until a month into our rental and it was incorrect.
-When they wanted to do a property check, they gave us less that 48 hours notice for the visit and then tried to charge us because we missed the appointment (we were on holiday for a week and missed the notice and the visit) and we had to fight to get that back too.
-It has taken them 6 months to arrange to have our shower fixed. 3 plumbers, a visit and a telling off from the landlord later its finally been done.
The problem with the branch is that no one seems to have a clue what is going on or who is in charge and you have to speak to pretty much everyone in the office to get it sorted. Even the plumbers and gas check guy who I've met say that their management team is awful and its hard to get done.
When the landlord came around he seemed aware of the problem and said that they had lost the spare sets of keys for the three properties he owned in the area.
-When completing the credit checks they didn't explain their process/charges properly and then ended up charges us double and it was a fight to get refunded.
-When completing the contract, the deposit amounts and addresses were completely incorrect and had to be redone, wasting time.
-When we viewed the property it was in a mess and they told us they would have cleaners in before we moved in. When we got the keys and went back to the property for the first time, nothing had been done to it and I had to speak to 3 different people to get it sorted.
-They didn't send us the inventory until a month into our rental and it was incorrect.
-When they wanted to do a property check, they gave us less that 48 hours notice for the visit and then tried to charge us because we missed the appointment (we were on holiday for a week and missed the notice and the visit) and we had to fight to get that back too.
-It has taken them 6 months to arrange to have our shower fixed. 3 plumbers, a visit and a telling off from the landlord later its finally been done.
The problem with the branch is that no one seems to have a clue what is going on or who is in charge and you have to speak to pretty much everyone in the office to get it sorted. Even the plumbers and gas check guy who I've met say that their management team is awful and its hard to get done.
When the landlord came around he seemed aware of the problem and said that they had lost the spare sets of keys for the three properties he owned in the area.
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Latest Reviews
16th Dec 2013
reviewed by 'Robin'
23rd Jan 2012
reviewed by 'Allie'
Opening Hours
Address
Martin & Co
33 The Forum
Lincoln
Lincolnshire
LN6 8HW
01522 503727
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 16,2013
Dec 16,2013
1
people found
this helpful
this helpful
I was a tenant in the property for three years and everything was fine until the END OF THE TENANCY. This was dealt with by Claudia GAL. The tenants responsibility were not itemized and the pointer of which she wanted to take were completely wrong.
...
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What agent could do to change your mind?
Simply put they could have been honest about the deductions - itemizing what they are taking off any why. Instead of just saying well you can lodge a complaint with the TDS they could have looked in to what the problem was. I have left with a feeling of distrustAttached Filesnbsp;
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Jan 23,2012
Jan 23,2012
6
people found
this helpful
this helpful
Our experience with Martin & Co Lincoln has been terrible since the word go.
-When completing the credit checks they didn't explain their process/charges properly and then ended up charges us double and it was a fight to get refunded.
-When completing the contract, the ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
