Jan Forster Estates
High Heaton, Newcastle upon Tyne, NE7
4.6/5, 197 reviews
94% recommended
92% sales valuation accuracy
95% sales fee satisfaction
89% lettings valuation accuracy
86% lettings fee satisfaction

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“We wouldn't have even known about the house if Jen ......”

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Feb 06,2016
Minithumbup
By: 'Chickens86'
Feb 06,2016
0 people found
this helpful
We wouldn't have even known about the house if Jen hadn't added it on to the viewing list. So glad she did :) She has been a great help. Thank you.
Comment on agent fees
Good
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Latest Reviews

View all Reviews 197
6th Jul 2023
reviewed by '66JPW'
“not a good letting agent. I dont have time to share all the bad experiences. Just dont use them. A ......”
7th Aug 2019
reviewed by 'Marios'
“Trying to sell our property.Agent arrived and valued it and said would confirm everything in an email the following ......”
13th Mar 2018
reviewed by '..'
“Do no use! Terrible service from start to finish! Moved in to a rental property and the employee couldn't leave ......”
15th Jan 2018
reviewed by 'Mr'
“Very poor service delivered. As the purchasers we are aware the agent is to act for the vendor but we ......”
24th Nov 2017
reviewed by 'Joy'
“I sold my mother's house very quickly through Jan Forster. I only requested a valuation with a view to putting ......”
13th May 2017
reviewed by 'Glynis'
“Jan Forster recently sold our property in High Heaton. We found the staff very pleasant, helpful and efficient. This is ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Jan Forster Estates
159 Benton Road
High Heaton,Newcastle upon Tyne
Tyne & Wear
NE7 7DU
0191 270 1122

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 95% £80,000 £520,000
Lettings 89% 86% £350 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
67 3 72 6 28 0 17 1 1 2
Areas covered
  • NE2
  • High Heaton
  • NE6
  • Heaton
  • NE7
  • Benton
  • NE28
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NALS UKALA The Guild
Rankings
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Estate agents
Letting agents
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“not a good letting agent. I dont have time to......”

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Jul 06,2023
Minithumbdown
By: '66JPW'
Jul 06,2023
1 people found
this helpful
not a good letting agent. I dont have time to share all the bad experiences. Just dont use them. A very basic expectations such as pick up the phone and provide a status, call back if they said they will call back, etc. will not ...
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“Terrible Sevice...”

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Aug 07,2019
Minithumbdown
By: 'Marios'
Aug 07,2019
3 people found
this helpful
Trying to sell our property. Agent arrived and valued it and said would confirm everything in an email the following day. Almost a week later and still nothing from them. Sent email and left messages on his mobile and the office ...still nothing Appalling! Do ...
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“Do no use! Terrible service from start to finish! Moved ......”

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Mar 13,2018
Minithumbdown
By: '..'
Mar 13,2018
2 people found
this helpful
Do no use! Terrible service from start to finish! Moved in to a rental property and the employee couldn't leave the property quick enough upon handover. They ignore emails when you want something done or if something isn't right with the property. They try and ...
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Comment on agent fees
Terrible
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“Very poor service delivered. As the purchasers we are aware ......”

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Jan 15,2018
Minithumbdown
By: 'Mr'
Jan 15,2018
3 people found
this helpful
Very poor service delivered. As the purchasers we are aware the agent is to act for the vendor but we experienced a catalogue of mishaps from the branch manager being late for first viewing with no apology through to another mishap over keys upon completion. ...
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Comment on agent fees
NA - Purchaser
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“I sold my mother's house very quickly through Jan Forster. ......”

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Nov 24,2017
Minithumbup
By: 'Joy'
Nov 24,2017
0 people found
this helpful
I sold my mother's house very quickly through Jan Forster. I only requested a valuation with a view to putting up for sale. The valuation was carried out within 5 days of the request & the house was on the market the following week. It sold within ...
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Comment on agent fees
Agent & conveyancing fees seemed more than reasonable.
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“Jan Forster recently sold our property in High Heaton. We ......”

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May 13,2017
Minithumbup
By: 'Glynis'
May 13,2017
0 people found
this helpful
Jan Forster recently sold our property in High Heaton. We found the staff very pleasant, helpful and efficient. This is not the first time we have used them and we would highly recommend them to anyone who has a property they want to rent or ...
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Comment on agent fees
Good
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“I found Sarah Jones at Jan Forster Estates really helpful, ......”

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May 08,2017
Minithumbup
By: 'Patsy'
May 08,2017
0 people found
this helpful
I found Sarah Jones at Jan Forster Estates really helpful, she gave me lots of advice on selling my late mums house, I had been thinking of putting the house on the market myself, but decided to let Jan Forster take the stress out of ...
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Comment on agent fees
Acceptable
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“Very easy speedy process. Communication was effective and I was ......”

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May 08,2017
Minithumbup
By: 'Laura'
May 08,2017
0 people found
this helpful
Very easy speedy process. Communication was effective and I was always kept in the loop. Always willing and helpful when arranging further viewings of the property and never rushed us. Thank you...
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N/A
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“Totally professional and extremely helpful staff. Very knowledgeable of the ......”

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Apr 25,2017
Minithumbup
By: 'KHLpool'
Apr 25,2017
1 people found
this helpful
Totally professional and extremely helpful staff. Very knowledgeable of the area and kept us informed all the way with our purchase. Well done to all....
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“Sarah was extremely helpful with all my enquiries, and without ......”

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Mar 27,2017
Minithumbup
By: 'Nicola'
Mar 27,2017
0 people found
this helpful
Sarah was extremely helpful with all my enquiries, and without her keeping me in mind for a new property that was about to come on the market, I would not have moved in yesterday! She was professional throughout the process and kept in communication at ...
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Comment on agent fees
Does not apply
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“I have received high quality service from my main contract ......”

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Mar 27,2017
Minithumbup
By: 'Jian'
Mar 27,2017
0 people found
this helpful
I have received high quality service from my main contract Jen Hutchins of the High Heaton branch. Jen has always been able to respond to any queries quickly and she is really helpful solving any issues raised by the tenants or myself....
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Comment on agent fees
Good
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“We've had a really smooth process working with Jan Forster ......”

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Mar 24,2017
Minithumbup
By: 'Simon'
Mar 24,2017
0 people found
this helpful
We've had a really smooth process working with Jan Forster for our new place to rent. They were extremely helpful in sending the latest places to us as soon as they were available. When we chose our place Jen was extremely efficient in sending the ...
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“Great service, very helpful made the experience very pleasant. Allways ......”

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Mar 02,2017
Minithumbup
By: 'Amy'
Mar 02,2017
0 people found
this helpful
Great service, very helpful made the experience very pleasant. Allways contactable and very fast at resolving any problems. Thank you for all your help...
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Comment on agent fees
Good
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“Having moved from Canada without a lot of time to ......”

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Feb 02,2017
Minithumbup
By: 'Tsikka'
Feb 02,2017
0 people found
this helpful
Having moved from Canada without a lot of time to find a place I had a lot to do. Jen was great in answering questions and helping me find a place that I am really happy with. Highly recommend coming here....
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Comment on agent fees
Reasonable
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“We have used Jan Forster for several years and have ......”

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Feb 02,2017
Minithumbup
By: 'Sandra'
Feb 02,2017
0 people found
this helpful
We have used Jan Forster for several years and have never been disappointed. Jen and the team go out of their way to assist you their customer service is second to none. I would highly recommend them to other landlords....
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Comment on agent fees
Very competitive fees.
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“Jen has been extremely efficient throughout our process and always ......”

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Feb 02,2017
Minithumbup
By: 'christophe'
Feb 02,2017
0 people found
this helpful
Jen has been extremely efficient throughout our process and always available tomhelp us. very nice person who knows how to take care of her clients...
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Comment on agent fees
the agency's fees are extremely correct foe the work provided
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“Russ Mould at Jan Forster Estates provided a very professional ......”

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Jan 26,2017
Minithumbup
By: 'Nic'
Jan 26,2017
0 people found
this helpful
Russ Mould at Jan Forster Estates provided a very professional and friendly service. The flat was quickly rented out to good tenants. Overall a highly recommended company....
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“Kirsty was a great help. Throughout the process, Kirsty kept ......”

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Jan 10,2017
Minithumbup
By: 'Craig'
Jan 10,2017
0 people found
this helpful
Kirsty was a great help. Throughout the process, Kirsty kept me updated and and was very flexible to help ensure there we're no problems. Would certainly recommend Kirsty and this agency to others. Good work !...
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Comment on agent fees
Ok
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“We recently purchased a property on the market with Jan ......”

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Jan 06,2017
Minithumbup
By: 'Jane'
Jan 06,2017
0 people found
this helpful
We recently purchased a property on the market with Jan Forster. A year ago we also used this same office to sell a property. On both occasions Sarah and Sharon were exceedingly professional, knowledgeable and most helpful at all times. We felt they provided a ...
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Comment on agent fees
Reasonable, the going rate.
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“We are still awaiting the copy of the contract that ......”

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Dec 07,2016
Minithumbdown
By: 'Disappointed'
Dec 07,2016
0 people found
this helpful
We are still awaiting the copy of the contract that was promised from a tenancy that started in October. We cannot apply for our licence without it and as such are currently in breach of our leasehold. Having asked 3 times I have now given up (...
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Comment on agent fees
Expensive and not clearly explained what was covered in tenant finding service. all in the tiny print in legal terms but not in clear language - and we are not uneducated people.
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By: Joanne Graham
Dec 14, 2016
View all comments (1)
Firstly may I take this opportunity to apologise that you feel that our level of customer service has failed in this instance. Our customer service level is of paramount importance to us. If you could please contact me on my e-mail address of [email protected] and let me know further details of your property, then I will be only too happy to help you with any requests, queries or issues that you may still have. Kind regards Joanne Graham ...

“excellent professional, answered all my queries, was very quick in ......”

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Dec 06,2016
Minithumbup
By: 'Vishwa'
Dec 06,2016
0 people found
this helpful
excellent professional, answered all my queries, was very quick in the responses, understood my rental property requirements, showed me 2 properties close to my work place which is what I wanted..I am a happy tenant now.....
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“I am amazed at the high level of service I ......”

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Nov 22,2016
Minithumbup
By: 'Gemma'
Nov 22,2016
0 people found
this helpful
I am amazed at the high level of service I have received from the staff at Jan Forster (Heaton Branch). Jan Forster estate agents booked in 4 viewings within the first 24 hours of viewing our property. One of the viewings was successful and we now have ...
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Comment on agent fees
The fee's are good for the level of service provided.
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“I live in London and it was important to find ......”

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Sep 26,2016
Minithumbup
By: 'Paul'
Sep 26,2016
0 people found
this helpful
I live in London and it was important to find an estate agent that could deal with my needs from a distance. Jan Foster's took care of everything without me having to travel. I would highly recommend....
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Comment on agent fees
good
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“Very helpful and cooperative , approachable .Answered all our queries with ......”

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Sep 24,2016
Minithumbup
By: 'subhajit'
Sep 24,2016
0 people found
this helpful
Very helpful and cooperative , approachable .Answered all our queries with patience.Had made sure all essential checks were done before we could rent the property....
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Comment on agent fees
on the higher side
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“Great service, prompt communication and extremely helpful. Emails, phone and ......”

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Sep 21,2016
Minithumbup
By: 'Andrew'
Sep 21,2016
0 people found
this helpful
Great service, prompt communication and extremely helpful. Emails, phone and in person a pleasure to deal with. I would recommend these two ladies again...
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“Both agents are reliable and good to deal with, which ......”

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Sep 19,2016
Minithumbup
By: 'Brian'
Sep 19,2016
0 people found
this helpful
Both agents are reliable and good to deal with, which is why as a landlord I continue to use Jan Fosters. They know the market well....
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Comment on agent fees
Average
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“Jen is always polite, friendly, knowledgeable and very professional. She ......”

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Sep 19,2016
Minithumbup
By: 'AlisonM'
Sep 19,2016
0 people found
this helpful
Jen is always polite, friendly, knowledgeable and very professional. She is very helpful with all my enquiries and always leaves me feeling that she will do her very best for me as a client....
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Comment on agent fees
Good
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“Jan Forsters were very helpful throughout the letting process. They ......”

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Aug 30,2016
Minithumbup
By: 'Ronan'
Aug 30,2016
0 people found
this helpful
Jan Forsters were very helpful throughout the letting process. They answered my queries quickly and everything went smoothly. Would happily recommend them. Thanks!...
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“Effective, friendly and helpful team at Jan Forsters. Took a ......”

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Aug 29,2016
Minithumbup
By: 'Stephen'
Aug 29,2016
0 people found
this helpful
Effective, friendly and helpful team at Jan Forsters. Took a little while to remove the SOLD sign, but they did take it down promptly when I reminded them!...
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“The whole team were quick and very responsive from the ......”

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Aug 15,2016
Minithumbup
By: 'Dan'
Aug 15,2016
0 people found
this helpful
The whole team were quick and very responsive from the start to the end. They were always on hand to answer queries and update us on progress....
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Comment on agent fees
We thought the fees were quite high
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 03/01/2023, 3:16 PM by Lucy Williams
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact your local branch for details.
Last updated at 2:16 PM 03/01/2023 by Lucy Williams

Awards won by Jan Forster Estates, Newcastle upon Tyne NE7 7DU



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