100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
80% lettings fee satisfaction
Jan 21,2012
Jan 21,2012
1
people found
this helpful
this helpful
DO NOT USE THE ESTATE COMPANY.
Having had an offer accepted on a flat for sale with them the sales agent hassled daily. She was extremely aggressive, conniving and threatening when asking for information to proceed with the sale from my end, but made no effort to chase the seller for information. This became particularly frustrating when we discovered damp in the flat, and that the particulars The Estate Company supplied were incorrect - listing the patio as belonging to the flat (with a price that reflected this), when in fact it belonged to the owners of the flat above. When I requested further information on this, I received very few details, although the sales agent kept assuring me further details were imminent as was a response from the buyer. The sales agent continued to mess me around for 4 months, and then phoned to say the buyer had pulled out. When this happened I had spent a considerable amount of money on a solicitors fees, a survey and mortgage fees, and because of the delays caused by The Estate Company and their incorrect particulars and lack of professionalism I lost £2,000. I followed this up with them, but the only response was a letter from their solicitor saying they weren't prepared to accept any responsibility.
AVOID THE ESTATE COMPANY AT ALL COSTS ¢â‚¬â€œ THEY'RE AGGRESSIVE, UNPROFESSIONAL AND UNPLEASANT.
Having had an offer accepted on a flat for sale with them the sales agent hassled daily. She was extremely aggressive, conniving and threatening when asking for information to proceed with the sale from my end, but made no effort to chase the seller for information. This became particularly frustrating when we discovered damp in the flat, and that the particulars The Estate Company supplied were incorrect - listing the patio as belonging to the flat (with a price that reflected this), when in fact it belonged to the owners of the flat above. When I requested further information on this, I received very few details, although the sales agent kept assuring me further details were imminent as was a response from the buyer. The sales agent continued to mess me around for 4 months, and then phoned to say the buyer had pulled out. When this happened I had spent a considerable amount of money on a solicitors fees, a survey and mortgage fees, and because of the delays caused by The Estate Company and their incorrect particulars and lack of professionalism I lost £2,000. I followed this up with them, but the only response was a letter from their solicitor saying they weren't prepared to accept any responsibility.
AVOID THE ESTATE COMPANY AT ALL COSTS ¢â‚¬â€œ THEY'RE AGGRESSIVE, UNPROFESSIONAL AND UNPLEASANT.
Was this helpful?
Yes
Yes
Apr 10, 2012
The Estate Company as with all estate agents is guided by instructions provided by the seller of a property. All our property particulars state that “they should be taken as a general guide to give a broad description of the property. They are not intended to constitute or form part of a contractâ€. We do not have the benefit or authority to interpret title documentation and it is a matter between the buyer and it’s solicitors to ascertain the demise and detailed extent of any property. This is a matter which was referred to our litigation solicitors following the fall in the sale and the legal position was clarified directly with the reviewer. We cannot comment as to the advice the reviewer received from her solicitors in respect of the damp or patio. Her comments are therefore unfounded and defamatory. Unless we receive confirmation that you will arrange for the immediate removal of this review, we intend instruct our solicitors to progress the matter further.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
29th Apr 2020
reviewed by 'Anne'
5th Aug 2019
reviewed by 'Aaron'
21st Nov 2017
reviewed by 'Marina'
18th Apr 2017
reviewed by 'melal87'
11th Apr 2017
reviewed by 'Jean73'
Opening Hours
Address
The Estate Company
28 Barkat House, 116\/118 Finchley Road
London
Greater London
NW3 5HT
020 7372 5000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £450,000 | £560,000 |
| Lettings | 100% | 80% | £1,267 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 4 | 1 | 2 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- NW3
- NW8
- W9
- NW6
- NW1
- W1
- HA8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Apr 29,2020
Apr 29,2020
0
people found
this helpful
this helpful
I am very grateful to Darren in relation to his very recent successful sale of my property. He achieved a successful sale in difficult market conditions. His attention to the sales process was excellent. His advice and strategy in dealing with myself, as seller, and ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 05,2019
Aug 05,2019
0
people found
this helpful
this helpful
Darren recently marketed and sold a property for me and and can not recommend him and The Estate Company enough. Darren undertook viewings outside of normal hours and working days to accommodate every viewing, he kept me informed of everything going on at all times.
...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 21,2017
Nov 21,2017
0
people found
this helpful
this helpful
My experience with this agency is awful.
During my tenancy period it was very complicated to get help from them. It used to take ages to repair/fix the issues I had. For example i had a lot of problems with pipes due to them ...
read full review
read full review
Comment on agent fees
The agent fees are on the high side
Was this helpful?
Yes
Yes
Apr 18,2017
Apr 18,2017
0
people found
this helpful
this helpful
Darren and his team are a pleasure to work with. Very friendly and knowledgable. They made the sales process stress free. I will definitely use their services again...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 12,2017
Apr 12,2017
0
people found
this helpful
this helpful
Excellent service and support throughout. Sam supported us throughout the process, viewings, contracts and any queries we had. Great service!!...
read full review
read full review
Comment on agent fees
Very reasonable
Was this helpful?
Yes
Yes
Apr 11,2017
Apr 11,2017
0
people found
this helpful
this helpful
Sam at The Estate Company let my flat in St John's Wood. He kept me informed throughout the process and found a tenant to move in when the tenant in situ vacated so I didn't have a void period. Very happy with the service I ...
read full review
read full review
Comment on agent fees
Reasonable fee's
Was this helpful?
Yes
Yes
Dec 17,2016
Dec 17,2016
0
people found
this helpful
this helpful
The worst experience ever . They made my life a nightmare as they absolutely don't care to take care of maintenance issues . Everything takes ages to be solved and requires constant calling and pushing this people to move....
read full review
read full review
Was this helpful?
Yes
Yes
May 28,2012
May 28,2012
0
people found
this helpful
this helpful
I rented a property through The Estate Compnay for about 8months and dealt directly with Richard Bryce. I can honestly say he was very helpful in resolving issues as quickly as possible with minimal hassle. Our stay in the flat had very few stresses owing ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 21,2012
Jan 21,2012
1
people found
this helpful
this helpful
DO NOT USE THE ESTATE COMPANY.
Having had an offer accepted on a flat for sale with them the sales agent hassled daily. She was extremely aggressive, conniving and threatening when asking for information to proceed with the sale from my end, but made no ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 10, 2012
View all comments
(1)
The Estate Company as with all estate agents is guided by instructions provided by the seller of a property. All our property particulars state that “they should be taken as a general guide to give a broad description of the property. They are not intended to constitute or form part of a contractâ€. We do not have the benefit or authority to interpret title documentation and it is a matter between the buyer and it’s solicitors to ascertain the demise and detailed extent of any ...
Vendor Fees
1.5%Landlord Fees
7% & 12%Tenant Fees
No fees set. Last updated at 14/10/2022, 5:44 PM by darren richardsComplaints Procedure
No procedure set.
Last updated at 4:44 PM 14/10/2022 by darren richards
