East Ham, London, E6
3.9/5, 17 reviews
76% recommended
0% sales valuation accuracy
100% sales fee satisfaction

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“What a mess..... I sent an email enquiry to this ......”

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Jan 21,2012
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By: 'Unhappy'
Jan 21,2012
4 people found
this helpful
What a mess..... I sent an email enquiry to this pathetic agent (Douglas Allen) for a sales valuation on my property 2 weeks prior to the date I wanted them to come around. To my disgust and disbeleif I wasn't called at any point to confirm the appointment after the initial booking and no particulars were sent through to my address. Furthermore I received a call from Douglas Allen on the day of the appointment confirming the appointment for the correct time BUT for a complete different property!!! So I called the local agent up myself to confirm the appointment and I was gobsmacked at the way the lady spoke to me telling me that there had been a misunderstanding of some sort and that they couldn't fit me in their diary for an appointment regardless of the fact that I had pre-booked this appointment. Well..........if you are wondering what happened next....... I just simply said FORGET IT and put the damn phone down.. NEVER will I use this agent again in my life, it was an absolute joke! I would NOT RECOMMEND using these pathetic, unorganised and disrespectful agents PLEASE DONT!
What agent could do to change your mind?
There is absolutely nothing this agent can do to make me change my mind in future. I am not going to use this agent again.
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Latest Reviews

View all Reviews 17
18th Feb 2022
reviewed by 'Thandar'
“We bought a house through Douglas Allen Everything was gone through smoothly. It could be completed within 8 weeks. We didn't ......”
1st May 2019
reviewed by 'Donna'
“Just wanted to say how impressed I was with both Maureen and Faisal, both were professional, efficient, friendly and left ......”
25th Nov 2016
reviewed by 'mathcathy'
“I began the sales process with Douglas Allen and the first thing they did was cancel the first appointment after ......”
18th Feb 2014
reviewed by 'Zhuang'
“Very active and warm,trustworth. I sold my house through his team but he is always give me the confidence ......”
4th Dec 2013
reviewed by 'Mary'
“The three agents I have named have been very professional in every manner even when they had to put up ......”
17th Nov 2013
reviewed by 'b_izabelaa'
“We have sold our house using east ham branch and dealt with Shazu Khan. He was very helpful and efficient, ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Douglas Allen
160 High Street North
East Ham,London
Greater London
E6 2HT
0208 472 8140

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 100% £410,000 £410,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 0 8 0 4 0 1 3
Areas covered
  • E6
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Barkingside, IG6
Basildon, SS14
Billericay, CM12
Brentwood, CM14
Chadwell Heath, RM6
Chigwell, IG7
Chingford, E4
East Ham, E6

“We bought a house through Douglas Allen Ever......”

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Feb 18,2022
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By: 'Thandar'
Feb 18,2022
0 people found
this helpful
We bought a house through Douglas Allen Everything was gone through smoothly. It could be completed within 8 weeks. We didn't face any problems or delays during purchasing process. Staff are very help. We will definitely go back to them. Thanks Thandar & Monty...
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“Super happy...”

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May 01,2019
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Maureen
By: 'Donna'
May 01,2019
0 people found
this helpful
Just wanted to say how impressed I was with both Maureen and Faisal, both were professional, efficient, friendly and left me with complete confidence each time we had contact. Well done and thank you so much again, you guys changed my world....
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Comment on agent fees
Absolutely fair and transparent
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“I began the sales process with Douglas Allen and the ......”

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Nov 25,2016
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Natasha
By: 'mathcathy'
Nov 25,2016
9 people found
this helpful
I began the sales process with Douglas Allen and the first thing they did was cancel the first appointment after we'd already taken time off work to wait in for them. We should have stopped right then. Instead we gave them another chance. Then they ...
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“Very active and warm,trustworth. I sold my house through ......”

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Feb 18,2014
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By: 'Zhuang'
Feb 18,2014
0 people found
this helpful
Very active and warm,trustworth. I sold my house through his team but he is always give me the confidence of them. As a floating manager he is a back bone indeed....
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“The three agents I have named have been very professional ......”

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Dec 04,2013
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By: 'Mary'
Dec 04,2013
1 people found
this helpful
The three agents I have named have been very professional in every manner even when they had to put up with my tantrums on occasions. I felt that they genuinely cared and almost felt like family. Thank you very much for everything....
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By: Rob wade
Dec 07, 2013
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Dear Mary, Thank you for your comments about the East Ham office, I'm pleased that they could HELP you in such a way on your sale/purchase that you feel like you were dealing with family. Rob wade Group Partner ...

“We have sold our house using east ham branch and ......”

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Nov 17,2013
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By: 'b_izabelaa'
Nov 17,2013
1 people found
this helpful
We have sold our house using east ham branch and dealt with Shazu Khan. He was very helpful and efficient, came for viewing in couple of days, arranged all paper work required very fast and after a first visit we have had couple of offers. ...
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By: Rob Wade
Nov 23, 2013
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Dear b_izabelea, Thank you for taking the time to make some positive comments about your experiance in dealing with Shazu at our East Ham branch. Helping our customers is of the highest importace and i'm please to see that another great Job has been done. Thanks again Rob Wade Group Partner ...

“Brought through this office, great too deal with and very ......”

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Nov 01,2013
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Faisal
By: 'Temple'
Nov 01,2013
1 people found
this helpful
Brought through this office, great too deal with and very hard working. I hope there superior appreciate what an asset they are best deal with in the high street and I visited many !!! to find my house. Thanks...
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By: Rob wade
Nov 01, 2013
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Dear Temple road, We spend a lot of time training our staff to ensure that we are better than the other agents in ALL area's of the business, it is very pleasing to see that it's all paying of now. I hope you will be happy in your new home . ...

“I dealt with Faisal initially and found him to be ......”

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Oct 08,2013
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By: 'Susan'
Oct 08,2013
1 people found
this helpful
I dealt with Faisal initially and found him to be the most helpful of all the agents I had signed up with. Once I found a property, Shazu was extremely helpful in making the sale happen. The rest of the agency staff were all helpful ...
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By: Rob wade
Oct 19, 2013
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Dear Susan Lee, I'm so pleassed that you recieved a high level of customer service! this is something that as a company is very high up on our priorities witha recent amount of training to all staff. HELPING our customers achieve their dream move make our job all the more worth while. Thank you you for taking the time to comment on All Agents. Rob Wade Group Partner ...

“The agent did an excellent job, by finding me a ......”

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Oct 04,2013
Minithumbup
By: 'Mohandas'
Oct 04,2013
1 people found
this helpful
The agent did an excellent job, by finding me a buyer. the group viewing made a big impact. they managed to find a worthy buyer within 3 weeks. i would certainly use them again....
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By: Rob wade
Oct 12, 2013
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Dear Mohandas, Thank you for taking the time to comment about our team in East Ham. It looks like the open house(group viewing) worked well for you as it does for many other of our satisfied sellers. I hope your sale goes through smoothly for you . Rob wade ...

“Mr shazu khan, Shawn, Balvinder were very helpful in making ......”

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Sep 13,2013
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By: 'sharma'
Sep 13,2013
2 people found
this helpful
Mr shazu khan, Shawn, Balvinder were very helpful in making me aware of positive as well negative aspects of the area. They were very accommodating in arranging/ viewing of the property and answered all the queries honestly, elaborately. They have been extremely polite....
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By: Rob wade
Sep 13, 2013
View all comments (1)
Dear Sharma, Thank you for your great feedback with regards to the staff at Douglas Allen's East Ham branch. Our aim is to always out-passion the other estate agents and help our customers achieve their dream move. Thanks again Rob wade ...

“Faisal was extremely helpful with the selling of the above ......”

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Sep 12,2013
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Faisal
By: 'Ms'
Sep 12,2013
3 people found
this helpful
Faisal was extremely helpful with the selling of the above property, he had a set of keys for the property and would email to let me know when prospective buyers would be looking at the property, he also kept me updated with what was happening ...
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By: Rob wade
Sep 13, 2013
View all comments (1)
Dear Miss D Wood, Thank you for you comments about the great work Faisal and Natasha done in helping you sell your home. Selling a property can be very stressful if you are not kept informed every step of the way, this is why as a company we emply very competent sales progressors such as Natasha to keep you up to speed. I will pass on your comments to the team. Thanks again for your time in making your comments public. ...

“Douglas Allen was one of 4 agents we interviewed. We were ......”

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Jul 30,2013
Minithumbup
By: 'Colin'
Jul 30,2013
2 people found
this helpful
Douglas Allen was one of 4 agents we interviewed. We were impressed by Shazu's local knowledge of the area and the different actions he suggested to sell our home. Not only did they introduce a significant number of buyers who were interested in our property, we ...
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“We would like to express our sincere gratitude and appreciation ......”

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Jul 05,2013
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Shawn
By: 'E'
Jul 05,2013
2 people found
this helpful
We would like to express our sincere gratitude and appreciation of the team at the East Ham office for their hard work, patience and most of all, professionalism over the past year 2012/13. Ever since the process was started where we made the offer for the ...
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“I made a offer on a house they its been ......”

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May 28,2013
Minithumbdown
By: 'Mr'
May 28,2013
5 people found
this helpful
I made a offer on a house they its been over a week and yet they haven't got back to me I phoned him many times regarding the property but got told the owner has not got in touch with him, he is doing this ...
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What agent could do to change your mind?
Be honest and not try to sell house buyer morgage when you have already arranged it
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“I have put in offers on three properties through Douglas ......”

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Apr 06,2013
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By: 'Hannah'
Apr 06,2013
4 people found
this helpful
I have put in offers on three properties through Douglas Allen and will not deal with them again. On the first property, I had an offer accepted. I then called them a couple of days later to confirm some details of the property only to ...
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By: Douglas Allen
Apr 15, 2013
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I wish ‘Hannah’ had entered more specific details about her issues so these could be properly investigated. At the moment I have no way of knowing which properties or which branch she is referring to. As an estate agent we would not earn any commission until a property is sold so it would make no sense to prevent ‘Hannah’ from offering on properties or being in frequent communication with her. I would ask her to contact our Client Liaison Department so that we may ...

“I have used Douglas Allen Company to sell my property ......”

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Nov 22,2012
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Freddie
By: 'Daria'
Nov 22,2012
3 people found
this helpful
I have used Douglas Allen Company to sell my property in East London and have received great service, fantastic care. I have also been supported in trying to buy a property from a private seller where I needed a lot of help and advice even ...
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“What a mess..... I sent an email enquiry to this ......”

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Jan 21,2012
Minithumbdown
By: 'Unhappy'
Jan 21,2012
4 people found
this helpful
What a mess..... I sent an email enquiry to this pathetic agent (Douglas Allen) for a sales valuation on my property 2 weeks prior to the date I wanted them to come around. To my disgust and disbeleif I wasn't called at any point to confirm ...
read full review
What agent could do to change your mind?
There is absolutely nothing this agent can do to make me change my mind in future. I am not going to use this agent again.
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Vendor Fees

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Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 19/10/2022, 4:10 PM by Douglas Allen
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 3:10 PM 19/10/2022 by Douglas Allen

Awards won by Douglas Allen, London E6 2HT



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