0% lettings valuation accuracy
20% lettings fee satisfaction
Feb 02,2016
Feb 02,2016
2
people found
this helpful
this helpful
That said that if I hadn't complained at the time I had problems with them fixing my hot water on two occasions, leaving me without for 4 weeks first time and 2 weeks the second, it's not their problem, very rude, not letting me talk, not listening to what I had to say, only wanting money.
So the story begins with me moving into this lovely newly renovated studo in Bishop's Stortford and signing a letting agreement with Charles David Casson which were nice and lovely. At some point they were taken over by Intercounty Estate Agents who wrote me a letter saying they took over and that was it. So autumn of 2014 my water boiler which indeed was some kind of state of the art machinery, started overheating and the overflow tank on top of it started overflowing, moment when I rang the agency, explaining the situation. They sent a guy who did something to it and said it was OK. Few months later the boiler started leaking from inside, every day more and more, my bathroom floor was flooding and the guys at the shop downstairs started complaining. I had to cut the water supply to the boiler, thus being left without hot water. Of course they didn't bother to send anyone to fix it until the guys from the charity shop rang them. So the guys who came to fix it eventually, about two weeks after I was left without hot water, came to the conclusion it was a pipe burst inside and the whole thing needed changing and it was to be ordered and that would take another two weeks. Ok,two more weeks without hot water. Lucky it was warm outside and I could take cold showers. Finally the new thing card and I had to stay at home, one day of holiday gone, to let the guys in to install the new boiler. Ok I thought, shit happens, no big deal. Apparently the water pressure was too big and they have installed a new water pressure regulator and assured me there weren't going to be anymore problems. By the way this guy was called Andy the famous plumber. So a few months pass and in January 2016 on a freezing cold night, I go to the toilet and I sit down and start playing with my phone, I heard a loud BANG and water gushing out in the cupboard where the boiler was. Of course I jump strait up and I open the cupboard door and I see that the hot water pipe connection had come loose and was spraying boiling water everywhere. On the floor a massive puddle of hot water flooding the bathroom. Of course I try to turn the valve off and it's stuck and I scald my hands in boiling water, I manage to close it half way and that makes it worst because is increasing the pressure and starts spraying even worse and finally, almost breaking my fingers I manage to stop it. Obviously by this time the bathroom is flooded, my hands are extremely sore and red, my phone is all wet but I consider myself lucky that I was there and I've managed to stop it so I'd didn't flood the whole building.
I couldn't drive to work for the next 3 days as my hands were bandaged and my phone was dead. So I ring these guys from the agency again and they say they need to contact the landlord as the contractors that come to fix it are from the landlord and not from them and they said that they hope I have used the boiler according to the manufacturer's instructions. Of course I go mad realising that they want to blame me for a work poorly executed and this
So the story begins with me moving into this lovely newly renovated studo in Bishop's Stortford and signing a letting agreement with Charles David Casson which were nice and lovely. At some point they were taken over by Intercounty Estate Agents who wrote me a letter saying they took over and that was it. So autumn of 2014 my water boiler which indeed was some kind of state of the art machinery, started overheating and the overflow tank on top of it started overflowing, moment when I rang the agency, explaining the situation. They sent a guy who did something to it and said it was OK. Few months later the boiler started leaking from inside, every day more and more, my bathroom floor was flooding and the guys at the shop downstairs started complaining. I had to cut the water supply to the boiler, thus being left without hot water. Of course they didn't bother to send anyone to fix it until the guys from the charity shop rang them. So the guys who came to fix it eventually, about two weeks after I was left without hot water, came to the conclusion it was a pipe burst inside and the whole thing needed changing and it was to be ordered and that would take another two weeks. Ok,two more weeks without hot water. Lucky it was warm outside and I could take cold showers. Finally the new thing card and I had to stay at home, one day of holiday gone, to let the guys in to install the new boiler. Ok I thought, shit happens, no big deal. Apparently the water pressure was too big and they have installed a new water pressure regulator and assured me there weren't going to be anymore problems. By the way this guy was called Andy the famous plumber. So a few months pass and in January 2016 on a freezing cold night, I go to the toilet and I sit down and start playing with my phone, I heard a loud BANG and water gushing out in the cupboard where the boiler was. Of course I jump strait up and I open the cupboard door and I see that the hot water pipe connection had come loose and was spraying boiling water everywhere. On the floor a massive puddle of hot water flooding the bathroom. Of course I try to turn the valve off and it's stuck and I scald my hands in boiling water, I manage to close it half way and that makes it worst because is increasing the pressure and starts spraying even worse and finally, almost breaking my fingers I manage to stop it. Obviously by this time the bathroom is flooded, my hands are extremely sore and red, my phone is all wet but I consider myself lucky that I was there and I've managed to stop it so I'd didn't flood the whole building.
I couldn't drive to work for the next 3 days as my hands were bandaged and my phone was dead. So I ring these guys from the agency again and they say they need to contact the landlord as the contractors that come to fix it are from the landlord and not from them and they said that they hope I have used the boiler according to the manufacturer's instructions. Of course I go mad realising that they want to blame me for a work poorly executed and this
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Opening Hours
Address
Intercounty
21 North Street
Bishops Stortford
Hertfordshire
CM23 2LD
01279 757250
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 20% | £650 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 4 | 4 | 0 | 3 | 0 | 0 | 1 |
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Mar 14,2024
Mar 14,2024
0
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Natasha was a pleasure to meet with.She kept us regularly updated with our purchase, always friendly, always positive...
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Sep 25,2023
Sep 25,2023
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Helen Mehmet recently sold our house. Helen did a great a job of managing all the viewings and getting people through the door.
We were pleased with the offer we accepted and the sale has now completed so a big thank you to Helen..... great ...
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Nov 28,2022
Nov 28,2022
0
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Doug was a pleasure to deal with. He kept us regularly updated with our purchase, always friendly, always positive. Overall a great experience!...
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Oct 07,2022
Oct 07,2022
2
people found
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this helpful
I am very disappointed with the service I received from Intercounty. They were very dismissive and ignored my verbal and email requests for changes to dates after my circumstances changed. They sent me a tenancy agreement without feedback on my email requests on the terms ...
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Nov 14, 2022
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I’ve had the exact same experience so just adding my +1 to this ...
May 03,2021
May 03,2021
4
people found
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this helpful
Withheld pertinent information regarding a property purchase. Refused to acknowledge mistake, no apology and couldn't care less.
Don't waste your time with this company. You have been warned....
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Mar 24,2021
Mar 24,2021
0
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We have always used Intercounty previously and now they have sold my mums house quickly, twice. Honest and contactable throughout the whole process. Big thank you to Doug, his patience and understanding has been invaluable in helping me with queries, chasers and resolving many issues ...
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Mar 18,2021
Mar 18,2021
0
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Excellent service from all at Intercounty. They secured the perfect buyer within a couple of days and kept us posted at every stage. Could not fault the service we received Thank you, especially to Will and Helen...
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Mar 15,2021
Mar 15,2021
0
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Brilliant service. Doug was so helpful and efficient and made the transaction run very quickly and smoothly. We are very grateful to have had him on side....
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Feb 02,2021
Feb 02,2021
0
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We live in Norfolk and purchased a property through Intercounty which was slightly different as the property was local to us in Norfolk and not local to Bishop Stortford. After a few teething problems I had several conversation with a couple of the estate agents ...
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Jan 15,2020
Jan 15,2020
0
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I was pleased with the overall service that I received from intercounty. A little slow to begin with, however, Doug Whybrow (the progresser) did an excellent job to kept the lines of communication open and kept things moving until exchange....
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Jan 02,2020
Jan 02,2020
0
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Quite possibly one of the worst estate agents I have ever had the misfortune of dealing with. Only interested in getting their commission and bonuses - not interested in the well-being of their tenants, or bothered about breaches of tenancy by their landlords. Their property ...
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May 10, 2020
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'Not interested in the well-being of their tenants' - They favour the landlords for sure, as that's the party they get their money from.
'or bothered about breaches of tenancy by their landlords' You said it! ...
Jun 03,2016
Jun 03,2016
8
people found
this helpful
this helpful
Intercounty is only concerned with making a sale, any sale, by any means. They have utterly non existent communication skills, either can't or won't talk to each other internally and treat buyers like they are scum. This seems to be deeply culturally inbred into the ...
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Feb 02,2016
Feb 02,2016
2
people found
this helpful
this helpful
That said that if I hadn't complained at the time I had problems with them fixing my hot water on two occasions, leaving me without for 4 weeks first time and 2 weeks the second, it's not their problem, very rude, not letting me talk, not listening ...
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Mar 10,2015
Mar 10,2015
4
people found
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this helpful
Intercounty is all about profit, profit, profit, and they treat tenants with contempt.
They deliberately mis-leased a property, claiming there was no noise problem and that the property would be cleaned before I moved in. Upon moving into the property, it was filthy. As soon ...
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What agent could do to change your mind?
Huge upfront fees, and impossible to have a bond returned due to the ridiculous requests when vacating a property.Attached Filesnbsp;
Comment on agent fees
Huge upfront fees, and impossible to have a bond returned due to the ridiculous requests when vacating a property.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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