100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Feb 02,2016
Feb 02,2016
2
people found
this helpful
this helpful
Rude, arrogant, unprofessional. Although CSJ found a new tenant for us swiftly, they spoiled things during the letting process. Important emails sent to CSJ were ignored, we had to chase them many times to find out anything and we experienced significant delays which ultimately cost us money. When we requested that their fee be reduced because of delays on their part, CSJ made no attempt to address our issues or apologise - we were instead met with rudeness, accusations of refusing to pay and immediate threats of legal action. Our requests for copies of tenants' references were ignored. I found the offhand, disrespectful and aggressive manner in which we were treated by CSJ truly shocking. In my opinion this agent is rude, unprofessional and readily attempts to employ bullying tactics if challenged. It appears that customer care and goodwill do not exist at CSJ. I am very disappointed in them and will never use them again.
What agent could do to change your mind?
Considering how badly we were treated, definitely not worth the fee we paid.Attached Filesnbsp;
Comment on agent fees
Considering how badly we were treated, definitely not worth the fee we paid.
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Latest Reviews
19th Feb 2021
reviewed by 'Zsmith'
9th Dec 2019
reviewed by 'Maria'
2nd Feb 2016
reviewed by 'VictoriaW'
13th Feb 2014
reviewed by 'Laguna'
4th Oct 2012
reviewed by 'allthesame'
Opening Hours
Address
Christopher St James
61 High StreetColliers Wood
Colliers Wood,London
Greater London
SW19 2JF
020 8296 1270, 020 8545 0591
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £350,000 | £350,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 19,2021
Feb 19,2021
0
people found
this helpful
this helpful
While looking for a property I was surprised at how rude and unhelpful the staff at Christopher St James. If possible, go elsewhere for a better experience....
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Dec 09,2019
Dec 09,2019
0
people found
this helpful
this helpful
Staff at the office of Christopher St James in Colliers Woon high street were very helpful, always polite and very professional as regatds the selling of my property in North Road, SW19 1TP
I wish to mention in particular all the effort and dedication offered ...
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Feb 02,2016
Feb 02,2016
2
people found
this helpful
this helpful
Rude, arrogant, unprofessional. Although CSJ found a new tenant for us swiftly, they spoiled things during the letting process. Important emails sent to CSJ were ignored, we had to chase them many times to find out anything and we experienced significant delays which ultimately cost ...
read full review
read full review
What agent could do to change your mind?
Considering how badly we were treated, definitely not worth the fee we paid.Attached Filesnbsp;
Comment on agent fees
Considering how badly we were treated, definitely not worth the fee we paid.
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Yes
Yes
Feb 13,2014
Feb 13,2014
3
people found
this helpful
this helpful
The guy is completly useless. I have had lots of problems with them. They suppose to cover the cost of damages done by thier property but guys from there basicly tring to avoid loosing a penny, they do not respond on any of the emails ...
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What agent could do to change your mind?
Useless person. Should not work as agent as the customer service he provides is rubbish.Attached Filesnbsp;
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Oct 04,2012
Oct 04,2012
6
people found
this helpful
this helpful
From the moment we moved into the flat we are renting there has been issues with things not working and health and safety issue. Not of these issues have been resolved after six months. Faulty oven, slow water flow, faulty boiler, faulty fire alarm systems. ...
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Jun 16, 2014
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(1)
this doesn't appear to ring any bells with a property we have dealt with
so we can ensure this is not a bogus review please contact 020 8296 1270 and ask for chris ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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