Ripley, DE5
4.6/5, 53 reviews
91% recommended
81% sales valuation accuracy
0% sales fee satisfaction

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“Awful. Great customer service up until the point they'd had ......”

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Feb 01,2016
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By: 'Not'
Feb 01,2016
4 people found
this helpful
Awful. Great customer service up until the point they'd had my money; didn't want to know afterward! Can't recommend at all if you want an agent that will actually act on your behalf or care in any way at all! Feel like paid a fortune just to be left hanging.Avoid.
What agent could do to change your mind?
Paid high fees-looking at what I got in terms of aftercare, nothing short of day light robbery. Rip off.
Attached Filesnbsp;
Comment on agent fees
Paid high fees-looking at what I got in terms of aftercare, nothing short of day light robbery. Rip off.
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By: Adam Cliff
Jan 04, 2017
I am sorry to hear that you are not happy with the level of service that you have received. I would be happy to try and help resolve issues where I can. The review has been set as anonymous so please can you provide you name, the address and suitable contact details and then I will try and resolve this for you.

Kind Regards
Adam Cliff
Lettings Manager

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Latest Reviews

View all Reviews 53
28th Jan 2024
reviewed by 'Imran mahmood'
“We contacted Burch Edwards for a valuation of my property and Richard confirmed the appointment for Saturday at 10.15am but ......”
10th Feb 2023
reviewed by 'Dean watts'
“I very happy everything that Craig All the help from all you and all the best advice you give me ......”
6th Jan 2023
reviewed by 'Emma Brewster and James Dudley'
“Molly and Alex went the extra mile to enable us to have our fresh start In the property we currently ......”
30th Nov 2021
reviewed by 'Marzena'
“We are renting house through this agency. Everything went well. Can’t complain. Good professional service.Hope it will looks ......”
27th Jul 2017
reviewed by 'Angrybuyer'
“We have just purchases a house through this agent and it has been the most horrific experiance ever.Even though ......”
3rd Feb 2016
reviewed by 'Never'
“Simply do not care.....looking at moving again after the property I moved into through Burchell Edwards was found to ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Burchell Edwards
4 Grosvenor Road
Butterley,Ripley
Derbyshire
DE5 3JF
01773 748807

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 81% 0% £100,000 £300,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
14 0 31 3 0 0 0 1 3 1
Areas covered
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“We contacted Burch Edwards for a valuation of......”

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Jan 28,2024
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By: 'Imran mahmood'
Jan 28,2024
0 people found
this helpful
We contacted Burch Edwards for a valuation of my property and Richard confirmed the appointment for Saturday at 10.15am but last minute as to when my mother and I were waiting for him to come to do the valuation he called before and then left ...
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“I very happy everything that Craig All the ......”

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Feb 10,2023
Minithumbup
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Adam
By: 'Dean watts'
Feb 10,2023
0 people found
this helpful
I very happy everything that Craig All the help from all you and all the best advice you give me as well I will happy to come back for anytime I would happily recommended to anyone...
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“Molly and Alex - BE RIPLEY...”

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Jan 06,2023
Minithumbup
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Alex
By: 'Emma Brewster and James Dudley'
Jan 06,2023
0 people found
this helpful
Molly and Alex went the extra mile to enable us to have our fresh start In the property we currently rent with our children.... professional understanding and no complaints at all we cannot thank them enough...and also the landlady of the home we rent ...
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“We are renting house through this agency. Eve......”

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Nov 30,2021
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Alexandra
By: 'Marzena'
Nov 30,2021
1 people found
this helpful
We are renting house through this agency. Everything went well. Can’t complain. Good professional service.Hope it will looks the same for the rest of the renting time....
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“We have just purchases a house through this agent and ......”

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Jul 27,2017
Minithumbdown
By: 'Angrybuyer'
Jul 27,2017
4 people found
this helpful
We have just purchases a house through this agent and it has been the most horrific experiance ever. Even though we had our mortgage in place they wanted proof or earnings, 3 months wage slips, bank statements and told us our mortgage offer was worthless without ...
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“Simply do not care.....looking at moving again after the ......”

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Feb 03,2016
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By: 'Never'
Feb 03,2016
3 people found
this helpful
Simply do not care.....looking at moving again after the property I moved into through Burchell Edwards was found to have some serious 'quirks'-none of which they cared about resolving, meaning that I have to go through the expense and time of moving again six ...
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Comment on agent fees
Terrible.
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“Awful. Great customer service up until the point they'd had ......”

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Feb 01,2016
Minithumbdown
By: 'Not'
Feb 01,2016
4 people found
this helpful
Awful. Great customer service up until the point they'd had my money; didn't want to know afterward! Can't recommend at all if you want an agent that will actually act on your behalf or care in any way at all! Feel like paid a fortune ...
read full review
What agent could do to change your mind?
Paid high fees-looking at what I got in terms of aftercare, nothing short of day light robbery. Rip off.
Attached Filesnbsp;
Comment on agent fees
Paid high fees-looking at what I got in terms of aftercare, nothing short of day light robbery. Rip off.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Adam Cliff
Jan 04, 2017
View all comments (1)
I am sorry to hear that you are not happy with the level of service that you have received. I would be happy to try and help resolve issues where I can. The review has been set as anonymous so please can you provide you name, the address and suitable contact details and then I will try and resolve this for you. Kind Regards Adam Cliff Lettings Manager ...

“Charlie and the team at Ripley were more than helpful ......”

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Jan 29,2016
Minithumbup
By: 'Donna'
Jan 29,2016
1 people found
this helpful
Charlie and the team at Ripley were more than helpful and sorted out everything for me This is the second property they are letting for me Very professional and helpful...
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Comment on agent fees
Good
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“All the team worked hard to win us over and ......”

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Jan 27,2016
Minithumbup
By: 'John'
Jan 27,2016
1 people found
this helpful
All the team worked hard to win us over and then market our property to find an ideal tenant. Charlie has been especially helpful and her cheerful manner with attention to detail has provided a great deal of comfort within a seamless professional process. In ...
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Comment on agent fees
Good
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“Was really helpful with everything to do with the viewing ......”

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Jan 19,2016
Minithumbup
By: 'Ryan'
Jan 19,2016
1 people found
this helpful
Was really helpful with everything to do with the viewing and sorting the tenancy agreement. Replied as fast as possible to questions and help with the application. Was very fast at sorting everything out and getting it completed with no delays. Everything ran smoothly and ...
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Comment on agent fees
Good
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“I've been very pleased with the way Burchell Edwards have ......”

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Jan 19,2016
Minithumbup
By: 'Hannah'
Jan 19,2016
1 people found
this helpful
I've been very pleased with the way Burchell Edwards have dealt with my letting so far, all staff have been kind and helpful at all times, trying their best to answer all questions. Charlie has dealt with my case, and she has been professional and ...
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Comment on agent fees
Comparable to other agents, but still seems like a lot of money to pay for admin.
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“Thank you to Charlie for making this a swift, easy ......”

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Jan 16,2016
Minithumbup
By: 'Norah'
Jan 16,2016
1 people found
this helpful
Thank you to Charlie for making this a swift, easy process. While professional she was also friendly and managed to answer any questions °Å¸Ëœâ‚¬...
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Comment on agent fees
Good
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“Charlie has been extremely helpful and professional throughout the rental ......”

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Dec 15,2015
Minithumbup
By: 'N'
Dec 15,2015
1 people found
this helpful
Charlie has been extremely helpful and professional throughout the rental process. She has explained the letting process very clearly to someone who has never rented before. Her help in passing information to and from the landlord has been invaluable, especially after a bad experience with ...
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“Agents confident about rental market value of property and had ......”

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Dec 09,2015
Minithumbup
By: 'gary'
Dec 09,2015
1 people found
this helpful
Agents confident about rental market value of property and had a list of potential tenants ensuring prompt renting of property Good communication and excellent service...
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“Charlie has been incredibly helpful. We had had a couple ......”

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Dec 08,2015
Minithumbup
By: 'Kaia'
Dec 08,2015
1 people found
this helpful
Charlie has been incredibly helpful. We had had a couple of bad experiences being messed around with by estate agents in the week leading up to this (including Richard Savidge, who were incredibly rude and unprofessional), but Charlie was very honest and clear with us ...
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Comment on agent fees
Comparable to other estate agencies, but still unnecessary in my personal opinion.
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“Absolutely wonderful experience with them all thanks to Charlie she ......”

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Nov 25,2015
Minithumbup
By: 'Hollie'
Nov 25,2015
1 people found
this helpful
Absolutely wonderful experience with them all thanks to Charlie she made it possible for me to have my own house!...
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“Great service and all checks were done amazingly quickly,left ......”

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Nov 10,2015
Minithumbup
By: 'Kevin'
Nov 10,2015
1 people found
this helpful
Great service and all checks were done amazingly quickly,left me loads of time to view the property and i didnt feel any pressure to sighn the agreement.over all a pleasant experience...
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“Brilliant communication, replies to concerns straight away been a delight ......”

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Oct 23,2015
Minithumbup
By: 'Eileen'
Oct 23,2015
1 people found
this helpful
Brilliant communication, replies to concerns straight away been a delight to deal with. Glad to know if i have any problems i feel i can contact her. fast efficient and polite and hope to keep dealing with her thought out our tenancy....
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“All the staff were very helpful, prompt and professional from ......”

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Oct 21,2015
Minithumbup
By: '42.'
Oct 21,2015
1 people found
this helpful
All the staff were very helpful, prompt and professional from the first phone call to renting out within 10 days...
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“I dealt with charlie howe and she was very well ......”

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Sep 24,2015
Minithumbup
By: 'amber'
Sep 24,2015
1 people found
this helpful
I dealt with charlie howe and she was very well presented, professional at all times and took into account mine and my son's needs whilst explaining the property in detail and showing us around making sure it was the well suited property for us. She ...
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“Charlie has been excellent form a customer perspective. She made ......”

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Sep 22,2015
Minithumbup
By: 'Bob'
Sep 22,2015
1 people found
this helpful
Charlie has been excellent form a customer perspective. She made contact initially to offer a joint agent approach as she had noticed that the agents we were using hadn't been successful in finding a tenant. From this point on she has kept us informed on ...
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“Charlie listened to and fully understood our requirements. She has ......”

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Sep 17,2015
Minithumbup
By: 'debra'
Sep 17,2015
1 people found
this helpful
Charlie listened to and fully understood our requirements. She has been very efficient and professional in dealing with our tenancy. Would not hesitate to use them again excellent service....
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“I have been very well looked after by the team ......”

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Sep 09,2015
Minithumbup
By: 'Peter'
Sep 09,2015
1 people found
this helpful
I have been very well looked after by the team at Burchell Edwards, the viewing went very well and Kelly was eficiant and friendly when she showed me the property. Charlie was very professional and helpful, I was kept up to date via email on ...
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“Burchell Edwards found tenants for 2 out of 3 properties within a ......”

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Aug 10,2015
Minithumbup
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Jonathan
By: 'Mark'
Aug 10,2015
1 people found
this helpful
Burchell Edwards found tenants for 2 out of 3 properties within a week of advertising. We have been impressed with the number of viewings and the way that Charlie has kept us informed throughout. Thank you!...
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“I always find Burchell Edwards very polite, professional and easy ......”

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Jul 17,2015
Minithumbup
By: 'Chris'
Jul 17,2015
0 people found
this helpful
I always find Burchell Edwards very polite, professional and easy to deal with. Charlie is an asset to their business and I would have no hesitation in recommending their services....
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“Used for tenant find and a high calibre tenant had ......”

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Jul 17,2015
Minithumbup
By: 'Chris'
Jul 17,2015
0 people found
this helpful
Used for tenant find and a high calibre tenant had been to view, checked and accepted all within a couple of days, excellent service....
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“I can not thank burchell and edwards enough foreverything they ......”

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Jul 05,2015
Minithumbup
By: 'Chantelle'
Jul 05,2015
0 people found
this helpful
I can not thank burchell and edwards enough for everything they have done for me, especially charlie who a pleasent ,proffessional ,kind lady she helped me to find a property quickly and always kept in contact with me.she helped through a very difficult time ...
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“Overall she did well, she was clear and made everything ......”

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Jul 04,2015
Minithumbup
By: 'Conor'
Jul 04,2015
0 people found
this helpful
Overall she did well, she was clear and made everything understandable, she was a really good help and she told us everything we needed to know....
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“The agent Charlie Howe was extremely helpful, polite and professional ......”

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Jun 30,2015
Minithumbup
By: 'James'
Jun 30,2015
0 people found
this helpful
The agent Charlie Howe was extremely helpful, polite and professional and made the whole experience really enjoyable rather than stressful as house hunting can be. Everything was taken care of down to helping us find somewhere to park when we came to go through the ...
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“Communication with me was excellent and the service seems to ......”

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Jun 23,2015
Minithumbup
By: 'Susan'
Jun 23,2015
0 people found
this helpful
Communication with me was excellent and the service seems to be very professional and friendly. I am however, a new landlord and my property has only just been let and so I am unable to give a long term view upon the service. I also ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Burchell Edwards, Ripley DE5 3JF



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